Public Anmeldelser 259

Honestly you guys, I have no idea how you’re still surviving in this field... Your customer services and deliveries are one of the worst to ever exist! Your products sales are a total FRAUD!! The prices are extremely high and I’ve been trying to order something for more than two months and you practically make it impossible for me! Your external partners take for ages to prepare a delivery and you seem to stand by and just watch and do absolutely NOTHING!! So so frustrating… You definitely know how to get on people’s nerves!! Just sell the company to someone more worthy, organised and capable!! Utterly, embarrassed of you and your company’s values and policies!! Never ordering from you again, not even visiting one of your stores for window shopping!! I strongly advise people to stay away from this chaotic situation!!!

They had the mobile phone I wanted at an excellent price, the service at my local store was fast and friendly - what more could I ask for. Better yet, Public.gr is one of the few companies in the country to have an online platform in both Greek and English - smart and commendable!

It is the second time today that I have ordered something from the Public and did not arrive on time. The worst is that both times (the first in a shop and the second online purchase), I was asked what day I want the item to be delivered. If they cannot deliver when the client wants, why they have this option in the first place?

I ordered five English books for my daughter's summer vacations last July. One and a half month later they sent me an email that I will get the books sometime in the middle of September. Called them and ask them not to send them and asked to use the money for something else. They accepted.
3-4 days later a courier send me a message that I have an package from Public. Ask the courier not to send the package and I called back Public to tell them that I will use the money for school books and stuff. They accepted and told me that they will send me a refund.
At the begging of October, I called Public again to ask my money back because at that time they hadn't sent me the refund and I'd finished the school's buying. They accepted.
After over 50 calls, I managed to get my money back yesterday, 21st of December and after having me waiting at the store for over a hour!
Stay away from Public's Web orders!
Stay away from Public's call center!

Αργοπορημένες παραγγελίες, δεν το προτείνω αν το προϊόν που θέλετε δεν είναι ετοιμοπαράδοτο σε κατάστημα κοντά σας

apradektoi paragila mia tv prin 20 meres irthe meta apo 10 meres spasmeni elatomatikia kai exo zitisi adikatastasi prin 3 meres zitisa na mou epistrepsoun ta xrimata kai mou lene psemata ! aparadekti simperifora apenadi ston pelati

I went to the store to pickup a 3 month Xbox Game pass and from the 25 letters and numbers only 10 were visible I called them and they said we cannot do anything about it. Very bad do not buy anything from them

Αγόρασα 2 ζευγάρια ακουστικά hands free και δεν έπαιξαν ποτέ ..τα πήγα για αλλαγή...πήρα άλλα..σε μια εβδομάδα σταμάτησαν και αυτά ..μιλάμε για 24 ευρώ

I ordered a invertor freezer and got a candy fridge. It was delivered 4 days ago and until then nothing has happened. They keep telling me “tomorrow someone will let me know” and nothing happens. They are scammers honestly. Do not use

Received a damaged product over a month ago and still trying to have it picked up for return. They stopped returning my emails. Will now have to try to have the credit card charge reversed. Horrible customer service.

Koutoupas Paradise Restaurant
Svoronata, Kefalonia

Beautiful sunsets, excellent restaurant, staff friendly and the food is great.
Can’t recommend more

Η εμπειρία μου με το customer service των καταστημάτων Public αποδείχθηκε πραγματικά απογοητευτική. Αποφάσισα να αγοράσω ένα προϊόν και αντί να το παραλάβω σε 48 ώρες, όπως είχα ενημερωθεί, έφτασε μετά από 10 ολόκληρες μέρες. Αυτό από μόνο του αρκεί για να προκαλέσει ανησυχία και απογοήτευση στον πελάτη. Ακόμη χειρότερο, όμως, είναι το γεγονός ότι η υπόσχεση για την τοποθέτηση του προϊόντος (σε 2 μέρες από την ημέρα της παραλαβής), όπως μου είχαν διαβεβαιώσει τηλεφωνικά πριν από την παραγγελία, απλά αγνοήθηκε και συνεχίζει να αγνοείται.

Μετά από επικοινωνία μέσω τηλεφώνου, μου δόθηκε η διαβεβαίωση ότι η εταιρεία που θα εγκαταστήσει το προϊόν θα επικοινωνήσει μαζί μου μέχρι τη Δευτέρα 18/9 για να κανονίσουμε το ραντεβού. Δυστυχώς, αυτή η υπόσχεση δεν τηρήθηκε, καθώς δεν έλαβα καμία επικοινωνία από την εταιρεία. Στη συνέχεια, προσπάθησα να επικοινωνήσω μέσω Facebook και έλαβα τη διαβεβαίωση ότι η εταιρεία θα επικοινωνήσει μαζί μου την Τρίτη 19/9. Και πάλι, αυτή η υπόσχεση δεν τηρήθηκε καθώς δεν έλαβα καμία επικοινωνία από την εταιρεία. Αυτή η αδιαφορία και ανεπάρκεια στην επικοινωνία με τον πελάτη είναι απογοητευτική και δημιουργεί αίσθηση αποστροφής για την εταιρεία.

Σίγουρα υπάρχουν πολύ πιο ενδιαφέροντες τρόποι για να διαθέτουμε τον χρόνο μας από το να πρέπει να σας αναζητούμε στο τηλέφωνο και στα social media, υπενθυμίζοντας σας τις υποχρεώσεις σας. Είναι δυσάρεστο να αντιμετωπίζουμε αυτήν την αναστάτωση λόγω της μη τήρησης των υποσχέσεών σας. Βάσει Ευρωπαϊκής οδηγίας, “Όταν οι εταιρίες διαφημίζουν, πωλούν ή προμηθεύουν προϊόντα, οφείλουν να σας δίνουν επαρκώς ακριβείς πληροφορίες, ώστε να μπορείτε να αποφασίζετε για την αγορά ενός προϊόντος πλήρως ενημερωμένοι”. Απαγορεύονται οι “παραπλανητικές πρακτικές”, είτε με πράξη (παροχή ψευδούς πληροφορίας) είτε με παράλειψη (απόκρυψη σημαντικής πληροφορίας).

Οι πελάτες αξίζουν την ειλικρίνεια και τον σεβασμό σας. Είναι άκρως απογοητευτικό να βλέπεις μια εταιρεία να δείχνει τόση αδιαφορία για τους πελάτες της.

Worst customer service ever. I placed an order and have not received a tracking code or any information on the delivery, other than the order reference. When I called the customer service I was on hold for over 30min without eventually getting an answer.

The worst of all.

We purchase 2 laptops online and they don't have it in their inventory.
after 1 month of waiting they told us to give us back some coupons to purchase something else instead of the laptops..
They can't deliver our product, they don't wont tto return our money back I am goin to call them thiefs.
We have start legal actions against them to get our money back.

Stay away from them ...Thiefs

I bought a monitor from public and it was damaged. When I tried to return it they claimed that I damaged it and refused to replace it.
The monitor had a cluster of damaged cells on the top left hand side. Their service department kept it to check it. When they returned it to me it would not even switch on.

I ordered a travel guide and received a notification that they are looking for it at their suppliers. I called them the same day and they told me don't worry we found it, we will send it in two weeks. Two weeks later I call them and they tell me we are still looking for it. This company is run by liars, avoid doing any business with them.

A friend bought a gift card for me, but due to a "technical problem" as they call it, I cannot buy anything. They deny any return to the gift card buyer or any other similar solution. The issue persists after 20 days. The customer service has left me calling for 10 days (and counting) without providing any actual help. I am just waiting for them to resolve their own issue and when they finally call me they ask me for feedback on their problem.

transaction authorised by bank of cyprus. public say card declined. paid twice.despite providing a statement from b.o.c. confirming transaction authorised. public continue to ignore requests to credit my account. situation ongoing since 1st july 2023.manager !!! DO NOT BUY FROM PUBLIC

Mislead on availability of the products, been waiting 3 months for my order, and they said we have a small delay, I am still waiting…

Tragic eshop, customer service & financial department.