Public Anmeldelser 259

terrible delivery service, next day, tomorrow, next day, forget it. I have cancelled the order and will never buy from Public again!!!

A lot of products are not available, even thought it says that it is. You make an order, you pay off the whole amount and products gets into "extensive search" for even 3 months, while withholding your money, and the product and when the product is never found, they refund you. This results on missing on products that where released on limited editions.

Θεωρώ απαράδεκτο να μην επισκευάσουν προϊόν σε εγγύηση αλλά να επιστρέφουν κουπόνι με ημερομηνία λήξης χωρίς να ενημερώνουν για την λήξη του. Ότι βολεύει τις τσέπες τους....

I tried to buy twice at a discount iphone and each time the price turned out to be without a discount.

I ordered a single book which was supposedly immediately available. Soon after I was informed by email that there was a much longer delivery window. That then got narrowed down to either Monday or Tuesday of this last week. As today is Friday and their online tracking system still shows Monday or Tuesday, I cancelled the order on their website. HOWEVER, I didn't receive any confirmation of the cancellation and then, three hours later, suddenly I receive an email that my order is ready for pickup!
Meanwhile, they CHARGED my credit card immediately when I placed my order, not when the book became available. That's simply unethical.
Whatever notifications we've had from them have been all over the place -- one by SMS, one on Viber, one by email. Seriously, what the ...?!
Talked with them twice this morning to complain about the whole crappy experience. They didn't appear to really care and just said the book was ready for pickup. They DID say that they "value feedback so that they can become even better." :-) good luck on that one, Public!

Ordered a TV and they kept changing the delivery date. Please note that while ordering their system was informing that the actual TV was in another branch a few km away so the transfer should have taken a day or two. Nope... the transfer or wherever they actually got the TV form took more than 3 weeks. The sad thing is that every time I contacted them they had no idea where the TV was... so they couldn't say for sure what was happening.

Another thing they do for SEO and confuse people is that the leave on their site millions of products they used to have and now show as unavailable without deleting them.

Very nice,great Fast Service.

This store gets busy. I have found that if you want something from a busy section, you literally have to go to other sections to find a person who can help you. The person who helped me, even though it was not his area, was able to get me the answer I needed which for me, unfortunately, was that they didn’t have my item even though it said online that it was in the store.

They are totally unprofessional company. I bought a freezer with a recycling program they took my old working one they brought a wrong one and they NEVER called me back. After my several calls and one week later rhey brought the right device without telling me how they will solve the issue and how they will pay the loss of the damaged food and one week of leaving without a freezer. Do not trust them do not buy from them at allm

That is tragic. I order a book and i need to wait 20days in order to pick it up from the store.
Need to notice that book is on stock.
Also i find terible that the dont let you pay to the store when you make an online order.

Μου στάλθηκαν τρία student’s books αντί για δυο και ένα workbook αντί για δυο πριν δέκα μέρες!
Έχω επικοινωνήσει τέσσερις φορές μέχρι τώρα κι ακόμη να σταλεί το σωστό βιβλίο για να γίνει ανταλλαγή!!!
Λίαν επιεικώς απαράδεκτοι!!!

Bought set of books for my KID for school (19 books). They didn't sent me one book and I have contacted via online claim procedure then via phone and still nothing. I filed my claim on August 30th and now on September 8th nobody is coming back to me with any answer. Their customer service is absolutely zero, unacceptable

expensive compared to competitors and bad costumer support

Almost everything I buy from Public doesn't work straight from the box. Unfortunately, their answer/solution is to have your brand new item repaired. Why should a brand new, never been used product need repairing - its doesn't bode well for the quality of the product if it doesn't work straight from the box. Don't waste your money on their substandard products or service. They clearly dont care about the customer, just their money

Ordered 2 books, the estimated time of arrival was 2 weeks, a month went by without any communication from them. I sent them three emails and they never responded, had to call them two more times to cancel my order and get my refund...Awful experience.

Their stores in Cyprus have horrible customer service. I was actually told by the employee he was doing me a favour. Now I have an item that is useless and he would not help with. Usually shop a lot at this store but never again.

Do not order online,
If you item is lost or something happen with it they will never send you one new or refund you

Worst e-commerce experience. Order placed 2 weeks ago (and paid) for a product which was tagged as available for next day delivery. Failed to deliver on promised date so the order was cancelled. Two weeks later and the product has not yet returned to them by their 3pl so they cannot proceed to the credit of the my order. Moreover their cc agents are completely rude.

I ordered two and a half weeks ago a book and a puzzle for my niece for easter. Both of the items were displayed as available on the website. The order never arrived and the reason was the items were "out of stock". Andc I received no warning whatsoever.

My order was canceled after a week due to lack of products.