Primark Anmeldelser 

The worst example of a UK high street retailer. After a long wait at the till, the so called manager couldn't resolve the price correction - she then sent the till staff to go to the shop floor to verify item range was on offer. The person came back to the till, spoke to the manager, confirmed it was a sale item, packed the item into my bag, and then waited and waited for the manager to return and authorise the correction. When the manager finally came back, she told me that she won't now sell at the sale price and wanted full payment. I did not go ahead with purchase, returned from the Hemel store feeling humiliated and disgusted having wasted 30mins for just 1 item. A totally inefficient and incompetent retailer with the worst customer service- avoid.

Zero stars for this visit and the two store managers the sour faced lady who I since saw name badge as Angelica and her counterpart male dark hair non uk dialect. Disability discrimination act 2010 applies in the uk to protect everyone with a disability whether visible or not. They need re training on the disability act and when a customer is clutching there stomach saying they need help not tell them to dump goods they were trying to buy and go to macdonalds and come back. I hope they or their friends or relatives don’t end up like that cause I’m sure they would be the same, and would it hurt to crack a smile ever

Amaizing customer service and I had a spending limit and maggie was really kind and she helped pay for my things and she engaged in a conversation about my Starbucks drink and asked what I got

Zero stars regarding customer service males on woman's section at Bradford Broadway store. It's more expensive.

I went in as I haven't been in for a while a male shop assistant was on the women's section regarding underwear. Going yeah yeah to myself some of the prices are more expensive then other places such as supermarket clothes.

Not sure as I was a bit shocked.

They don’t accept returns if you don’t have a physical receipt. They are in the dinosaur era!!!!! Bad customer service!!!!!

Primark is not what it used to be
Is it just me or has Primark gone really bad
I've noticed there's not much choice anymore and they have gone more expensive and not as stylish considering the clothes are not quality and don't last long somethings I have bought only last one wash I used to be able to get my holiday clothes at 20 per outfit not any more I bought ten outfits wore them on holiday washed them when I got home and probably 2 or three things survived the wash

Ottima esperienza gentilissima Sara Camaiani super cordiale e gentile

I purchased 2 tops in Blackburn which needed to be returned. Unfortunately due to being disabled and struggling with bags and a stick I lost the receipt but had the exact amount on a my banking app. The manager flatly refused to refund me even though I had the exact amount showing on my statement and her excuse was well if I do it for you I have to do it first everyone. Isn’t that the point of customer service???? I offered to exchange the tops for other items but even that was refused. Hopeless!

I tried to get a refund in store two days after I bought the item. I had gotten home and realised immediately that I had bought the wrong size by mistake. I took them back to the store, they were attached to the cardboard packaging with plastic tags, in such a way that they were impossible to try on or wear without opening the packaging. So they were definitely unworn. I was still refused a refund in store. All other major retailers will refund unworn underwear. I've returned sets to other stores with no issue previously.

So disappointing. The service over the phone is horrible. I tried calling Ealing branch many times today, and the member of staff once answered the phone, she pretended that she couldn't hear me, then hung up. I tried over and over, and once I start talking she hangs up. So rude and so unproffessional.
Primark should train their staff on phone call services.

Jai fait quelque achats aujourd'hui chez Primark du centre Quartz, les vendeuses et vendeur très polies et
très shimpas , mais 2 des responsables du magasins étais très méchants avec moi surtout le plus vieux qui boite qui ma crier dessus pour me faire comprendre que c'est lui qui fait la loi le deuxième ma menacer de ne pas me vendre , bien sur Jai mal réagie a toute cette insolences surtout que la raison est vraiment banale . c'était la première et la dernière fois que je met mes pieds dedans ca vaux pas le coup se faire agresser verbalement pour acheter du jetable

Abdul senior managerprimark marble arch oxford st and customer service Bagaan from romania were very kind professional and made a big difference tiday thankyou itis very much appreciated🌟🌟🌟🌟🌟

Vipin Kuniyal very kind

I do nit like the foor was wat i fall

Really bad customer service from Primark. I just wanted to exchange shorts for the exact same colour and same price, all that was different was the size. It would be a simple case of putting the shorts back on the shelf and allowing me to exchange for a larger size. No money gained, no money lost and no loss to the inventory balance. Yet I was refused by the store manager and customer service. For a company to make millions they refuse to honour a £14 swap which like I said is just a size difference. Primark are the only retailer I’ve ever know to do this, I don’t understand. What a bad bad company, thanks for ruining a birthday gift. What a great memory to have. I still do not understand and Primark need shadow other retailers who are more customer focused. It’s seems like it’s all surrounding around money money money

Vorrei dare zero stelle ma non è possibile. Ho acquistato un paio di sandali che volevo rendere al PRIMARK di Arese, ma non avevo letto sullo scontrino di avere 28 giorni a disposizione, perchè mi ero fidata su internet che avevo trovato 30 giorni per il reso. Ebbene sono andata al 29esimo giorno perchè è un pò distante da casa mia, nuove, mai messe e si vedeva, la responsabile del negozio non ha voluto fare la sostituzione del prodotto con un buono da spendere lì, per cui mi ritrovo con dei sandali che non metterò. In questo momento storico particolare, bisognerebbe venire incontro ai clienti e non fare il sorrisino come se non fosse un suo problema, perchè quei soldini per lei cara responsabile non sono niente, a me fanno.
Cara Responsabile di Arese voto 0 per mancanza di EMPATIA

I am genuinely shocked and disappointed by the disgraceful customer service I received at Primark Bolton Town Centre.

From the moment I reached the checkout, I was treated with complete indifference. There was no greeting, no smile, and no basic courtesy. The cashier simply scanned my items and asked whether I was paying by cash or card.

After paying by card, I politely asked for a paper bag. I was told it would cost 15p, so I paid £1 in cash. The cashier gave me the empty bag and my change but left all of my shopping on the counter, expecting me to pack everything myself. I found this extremely rude and disrespectful.

Customer service is about more than just scanning items. Every customer deserves to be treated with respect, politeness, and professionalism. Unfortunately, I received none of these.

This is, without question, the worst customer service I have ever experienced in a Primark store. I have already submitted a formal complaint to Primark because this standard of service is simply unacceptable.

I sincerely hope Primark investigates this incident and ensures its staff receive proper customer service training. No customer should leave a store feeling disrespected and undervalued as I did.

Mega dårlig service, en ville ikke hjælpe anden var bare sur. Service skal man lede langt efter.

2 days visiting their website. No way to navigate or see their products. The pages just do not charges the products. Absolute nightmare. Sooooo annnoying!!

I don't visit often but when I do I get rushed by the staff and other customers. How are you supposed to pack your own items away at the exact same time you're meant to pay? The only way you can do that is if you have more than two arms!

I was in Primark recently and the guy behind the till said how much I needed to pay, but he didn't ask if I wanted to use card or cash so I had to say it and basically answer a question I was never asked in the first place.

To me that's poor customer service and that coupled with other experiences I've had in Primark over the years has made me vow to never put my foot back in the place.