Primark Anmeldelser 

Just wanted to say I bought a great outfit a Colleen skirt and a sleeveless linen top ,I couldn't be more happy if I'd have paid £100 ,but of course it cost £28 ,thank goodness for Primark.Joan Fisher

Made two purchases today long silk shirt, cotton check jacket ,top of fashion , very reasonable prices , I'm a fashionable lady or 83 yrs look more 70 yrs who can still wear very fashionable clothes but on a budget , come on primark we're still here wanting to look good and you have the clothes to do this , keep up the good work ,

I’ve never felt the need to leave a review like this before, but the way we were spoken to by Alan, the manager, at Primark BASILDON was completely unacceptable.

We were trying to use a staff discount when
purchasing clothes, but there was an issue with the app. We explained the situation, showed payslips as proof of employment, and were more than willing to resolve the issue. From the very beginning, however, Alan approached us in an extremely rude, defensive and confrontational manner, practically shouting at us while repeatedly telling us that “store policy” meant the discount could not be used.

The issue itself was never the problem. If Alan had simply explained the policy calmly and respectfully, we would have completely understood and paid for our shopping without the discount. It was his attitude and the way he chose to speak to us that was completely unnecessary.

I’ve worked in customer service myself for four years, and I would never dream of speaking to a customer in the way we were spoken to. Being in a customer-facing role means treating people with basic courtesy and respect, regardless of how busy you are or what kind of day you’re having. Customers should not be made to feel like they are inconveniencing you or personally costing you money.

I also had the confidence to speak up about the way we were treated, but not everyone does. There may be customers who are more vulnerable, anxious or simply uncomfortable with confrontation who would just have to stand there and accept being spoken to like that. That is not okay.

Alan’s behaviour completely overshadowed what should have been a straightforward interaction. Primark needs to seriously consider whether this is the standard of customer service it wants its managers to provide.

The policy wasn’t the issue. The disrespectful attitude was. Do better, Primark.

Mega schade das es keinen Online Shop gibt da würde ich nur bestellen für meine Kinder da es bei uns in der Nähe keinen gibt. Sollte sich eventuell mal überlegen ob man so etwas nicht doch anbietet. Würde viel mehr einbringen da man dann auch bestellen kann.

AVOID THE CLICK AND COLLECT SERVICE - I wish I read the reviews before I let my nephews and niece use this service. Orders were completed and payments made, and was supposed to go to store to collect stuff 2 days later. Then got an email that the delivery was delayed. 2 days later, went to the store to check. System said the goods had not been delivered. Staff checked and found the items, but the computer will not let them hand it over. Some payment issues. I emailed the customer services, provided all the information they wanted. Got further email saying the goods were on their way, few hours later, another email that there was a delay. Went to the store 2 days later, and goods still not showing as delivered but they were physically there in the store. As I was travelling, ended up cancelling the order, and now waiting for a refund. I bet that takes ages to process.

Nikira at sawgrass mall ia cashier who needs to be doing something else. I was complaining about not having bags as always forcing the clients to buy the $5 dollars ones. And she start laughing like it was not on my right to carry my items like a decent customer. Unacceptable from the company to have such small bags so clients HAVE to buy the reusable ones.

Absolute gutter of a place. What a shitty dump. Rude and clueless staff, and the customers who come there are not far behind. Went there to try out a shirt that was blue. The dumb staffer, who could barely speak English and did not understand what shirt sizes meant, gave me a white shirt to try on instead. When I pointed it out, security was called. What a shithole. Will NEVER go there again!

12 of August you staff members are disgusting my sister arguing with her husband and stupid staff members say are someone getting divorced start laughing you call that professional next time I'm with them and they do that i will deal with them my sister say nothing to them but im not quite l dont care about you scrutiny guard Birmingham City Centre

I bought a top which itched after 2, hours of wearing it. I travelled to Primark in Plymouth to purchase another as it was such a great top
The duty manager was amazing she went over and above to replace the damaged top with another and I also bought another Excellent customer service.you were bloody amazing xx

Primarkt Ingolstadt, unfassbar unverschämt! Wir waren zu zweit mit zwei kleinen Hunden drinnen, draußen war es über 30 Grad ( Hunde konnten nicht daheim bleiben), hat uns aufs äußere vereidigt, was wir hier zu suchen haben mit "dehne". Ich habe ihm dann meine Shirs, die ich kaufen wollte gegen, er hat sie nicht anfassen wollen und ich soll sie gefälligst aufräumen. Ich war immer mit meinem Hund bei Primarkt, heute war es zum letzte Mal! Wir sind 5 Mädels, alle werden nicht mehr kommen. Besser so. Nie wieder Primarkt!!!!!

C'est inadmissible de ne pas pouvoir payer en carte bancaire avec une caissière ! Seulement du cash ! Je n'aime pas les caisses automatiques ! Je suis reparti sans les articles et pas sur que j'y remette les pieds !

Good! However sometimes it could get too expensive or there is not a good variety for many things

Hi I bought a croissant bath bomb used it but when I looked at it over the bath breaking the plastic to see anything else and found black ink!

I am unimpressed and unimposed by this!?

I would like compensation for this if I can!

I will be very thankful!

I purchased a T-shirt for £4.50 on 3 August 2026. The following day, 4 August, at around 12:00 pm, I returned to the store after noticing a stain on the top left area of the T-shirt, which I had not seen at the time of purchase.

I approached the member of staff at the till, who was polite and tried to help but was unsure how to deal with the situation, so she called the manager for assistance. While waiting, I overheard the manager say, “If he doesn’t like the answer, I will let him cry,” which I found extremely unprofessional and disrespectful.

When the manager came over, I explained the issue. I was told that the condition of the T-shirt was not acceptable. I responded that I agreed the condition was unacceptable, but that it was also unacceptable for a stained item to be left on the shop floor for customers to purchase. The manager then walked away without attempting to resolve the matter or provide any further assistance.

I also had another T-shirt with me that I wanted to exchange for the stained one, which cost £6.50. I had no reason to be dishonest or make a false claim, and I was simply asking for reasonable customer service regarding an item that appeared to have a defect.

I am disappointed with the way I was treated, particularly by the manager. I believe customers should be treated with respect, and comments of this nature are completely inappropriate for someone representing your company.

I would appreciate this matter being investigated and would like to receive a response regarding the actions you will take to address this situation.

Kind regards,

Honest Client

HUGE thanks to Varsha who assisted me today at the Tottenham Court Road branch. She was extremely helpful, patient, positive and kind! What a credit to the store Varsha is! She assisted me with an extremely complex and lengthy return and went above and beyond to provide me with incredible customer service. I am EXTREMELY grateful to her. Thank you SO MUCH!

What a bad service, first time and last!!! 5 days to send a tshirt from the warehouse to the store 15 miles away... Incredible in 2026 how you can do it that bad... And still waiting with no chance of refund.. Nice!!!

Not impressed with the kids section. My son is 10 but wears 11 year old clothing due to his height. Trying to find decent t-shirts in his size is ridiculous. Every time I go to a store there is never anything in his size. There is never anything for boys. It focuses too much on girls. It's about time you start stocking more variety for boys.

I visited the Weymouth today 31/7 and was served by Laura. She was so lovely. Very chatty and polite. I was paying by gift card and couldn’t find it on my phone. Laura was very patient and kind, telling me not rush and she made me feel calm and collected. After the transaction she was so polite wished me to have a good afternoon and still didn’t rush me on. She is an absolute credit to this store. Please employ more Laura’s

Their Meadowhall store is atrocious. I complained about it a couple of months ago but nothings changed . The sale rails are worse than a jumble sale just chucked all over & items put on there with no sale stickers on which leaves you guessing if the items are on sale of if it’s just been dumped there , this is why the same sale rails containing the same rubbish are still there months down the line, Nobody can be bothered to sift through a jumble heap . I usually only visit early morning literally as soon as it opens so you’d think the staff would be sorting it out whilst it’s quiet . They must have gotten rid of most of their decent long standing staff last year & now they’ve employed a bunch of new people who you’ll mainly just see stood chatting with each other whilst the shop looks a mess & the same lady is on the till by herself (she’s lovely btw) . Some of Their new staff have absolutely zero care for customer service either especially a few of the Asian female’s they’ve suddenly hired who stand about chatting amongst themselves , Coming from someone who has always worked front of house in customer facing roles in well know chains , bad customer service & unprofessionalism is something I notice straight away . Head office should visit here & see for themselves, they surely must be losing some custom . I’ve stopped going as much now & even when I do I spend way less time looking around because it’s messy & it’s gone downhill in all aspects , there’s makeup on tops that are just put back on the rails as if anybody is going to want to buy them with bright orange stains on them , even the prices on some items are laughable for what’s meant to be a cheap high street shop.

No single sex male changing rooms (these are gender neutral now) despite providing single sex female changing rooms … why no male single sex changing rooms as surly this is indirect discrimination?