Preston Baker Anmeldelser 

Bad experience never rang me back despite several calls enquiring about viewing a property. I gave up in the end. This is one estate agent that I will never use or allow family to use if selling a property.

Terrible estate agents - we are trying to buy our first home and have spoke to 3 agents from this company and every single one has been incompetent.

It is impossible to book a viewing and I feel we were constantly chasing for updates on offers and viewings to be told they will call back and they do not.

We loved a property, made an offer but the agents have completely put us off it and any properties listed by Preston Baker will be avoided in the future.

Looking at some past reviews from FTB this seems common. You are meant to be selling homes stop making people feel like nuisances trying to even get a viewing.

I instructed Preston Baker on a sale in good faith, based on what they present as a high-quality, proactive service — but my experience so far has been extremely disappointing.

Photos were taken and the property was listed, but that’s the bare minimum I’d expect from any estate agent. Beyond that, there has been no tailored property launch as promised. It took an entire week just to collect keys, causing unnecessary delays from the start.

Communication has been consistently poor — getting any feedback takes days, and we’ve had to chase for literally everything. On one occasion, we were reassured that an offer would be made, only to be told later that the viewer actually hated the location and wasn’t even financially in a position to buy. This is not the professional service we were led to believe we’d get.

Overall, Preston Baker try to make themselves look like they offer something above and beyond an average estate agent — but in reality, they’re actually worse.

Preston baker have helped us during the sale of our home. Jess who has dealt with us throughout has been there every step of the way. She has kept us updated and communicated with us from start to finish.
I would highly recommend Preston baker and Jess to help you with the sale of your house.
Thankyou so much for all your assistance and Jess an extra thank you you’ve really been amazing during this process.

Jess Fox helped negotiate a price that was both agreeable with the seller and ourselves. She was constantly in touch with updates and overall a very great person to deal with!

Preston Baker Doncaster have just helped me sell my home
Jayne Tomlinson is so professional and knows the industry well. She is an excellent communicator and has supported from the beginning to the end and always made herself available
If at first you are concerned with paying upfront don’t be as the service I have received was worth every penny
The team have also been supportive with quotations and solicitors and both have been excellent
Buying and selling a home is stressful and feeling supported makes all the difference
If you would like an estate agent that goes above and beyond then look no further
Thank you and special thanks to Jayne

Steph was super helpful in helping us buy our family home. Very responsive on messages at all times (which is great around juggling life, kids, work etc!) Steph was also helpful and honest when there were a few hurdles in the way with legal etc & liased with the sellers legal team on our behalf. The welcome to your new home gift and card was the icing on the cake. Thanks again Graham & Kirsty.

My husband and I are immensely happy to recommend Preston Baker, who, with the assistance of Gemma Carter sold our property in March this year. We were resident in our home for over 40 years and had very little knowledge of the real estate market, but the help provided by Gemma made the whole experience easier. Being of a certain age we had difficulty in fulfilling the technical requirements of todays property market, but Gemma was at hand to guide us step by step. The stress of viewing was made easier by Gemma’s organisational skills. 5 viewings in one day alleviated the inconvenience of preparation and leaving the premises. Great service.
Thank you Preston Baker & Gemma Carter.

It is with immense pleasure that I write this glowing review for Claire from Preston Baker Real Estate. We recently encountered an issue that, frankly, caused us a significant amount of stress and uncertainty. However, thanks to Claire's exceptional professionalism and unwavering dedication, this issue was not only addressed but completely resolved.

What truly stood out was Claire's integrity in handling the situation. Her high quality of service shone through in every interaction. Most impressively, Claire resolved the issue quickly and efficiently, minimizing any further disruption or anxiety.

We are incredibly grateful for Claire's hard work and commitment. She is a true asset to leadership at Preston Baker Real Estate. Thank you, Claire, for your outstanding support!

We bought our first home through Preston Baker, so figured we’d use them again when it was time to sell. From our first interaction with Gemma Carter we knew we were in good hands. Very supportive throughout the process and beyond. Would fully recommend.

Vanessa was excellent from start to finish - can’t recommend her highly enough. Extremely diligent from end to end and will be proactive to help the process run smoothly and efficiently.

Gemma Carter did a fabulous job helping me sell my house. She was always available to answer calls and keep me updated. Gemma has a calm but enthusiastic approach and made a typically stressful scenario much more manageable. Thank you Gemma

My experience with Preston Baker has been incredibly frustrating and disappointing. In December 2024, I contracted with them to sell my property at 28 Rowan Close and paid upfront fees. However, by February 2025, it was clear they had failed to perform their side of the agreement. My property was not marketed effectively, characterized by a lack of online listings, incomplete photos, and zero viewings. I received no feedback or updates, and communication was severely lacking.

I made multiple formal requests for my property to be withdrawn and my fees refunded, beginning in January 2025. Despite their stated complaint procedure, Preston Baker failed to acknowledge my complaints within the promised three working days, and the 15-day resolution deadline passed without any meaningful response. It took repeated escalations and direct contact with their CEO, Tom Kirk, and the owners, James Baker and Ian Preston, to elicit any action.

While a refund was finally agreed upon, the process was unnecessarily drawn out and required persistent follow-up. As of today, March 29, 2025, I still have not reached resolution, nearly four months after my initial request. This entire experience demonstrated a profound lack of professionalism, abysmal communication, and a complete failure to deliver on their contractual obligations. I cannot recommend Preston Baker and strongly advise potential clients to consider alternative estate agents.

A female director at York Office facilitated the transaction. Poor customer service and poor attitude. Letigimate requests questioned or declined.
Worst experience ever.

A big thank you to Gemma Carter at Preston Baker who has been a great support from start to finish. We purchased a property marketed by Preston Baker and Gemma was our point of contact. She was so friendly, helpful and knowledgeable we then went on to request Gemma’s support with our property sale. Completed this week, we are really grateful to her and her colleagues for their help in making this a smooth and swift transaction. Would fully recommend. Thank you!

Gemma Duxbury was fabulous .In the end for a variety of reasons we decided not to move.She marketed our property professionally and was always available and helpful.I shall have no hesitation in recommending her firm as and when opportunity presents itself

From our first meeting with Gemma Duxbury at our property, she demonstrated a thorough knowledge of the property market in our area and instilled in us her confidence in marketing the property. We received an offer within a very short time. She is extremely friendly and professional.

They were professional and helpful. We tried using another estate agent first and were up for sale ages with not many viewings. Changed to Preston baker and got lots more viewings and are now in our beautiful new home. worth every penny

We were first time buyers and Steph guided us through the whole process making it as stress free as possible. I would recommend to friends and colleagues.

Kirsty was great with us throughout the entire process to make certain we got completed in a short space of time before Christmas. Going above and beyond, taking and making calls out of normal office hours to ensure we had the confidence we needed to ensure things were progressing as quickly as possible