Following our stay at the Premiere Inn, County Hall, London we discovered their pillows were especially comfortable. I had been suffering with neck ache for week / months to be honest. We were inf... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Easy to use website, mattress exactly what we wanted and a bonus; we got a summer bundle for free which included bedding. We paid for a collection service to take away old mattress which was great. Ve... Vis mer
Firstly we paid for next day delivery after staying at home the mattress never arrived. It was impossible to get hold of anyone silent night or premier inn at home terrible. Then told been lost 1 week... Vis mer
Selskapet har svart
Great mattress, duvet and pillows, duvet, just like in the hotels, comfortable and good for a great night's sleep. I did have a slight issue in my delivery as their original mattress was damaged, but... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Skrevet av virksomheten
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Kontaktopplysninger
4,5
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great purchase
These are really comfortable pillows, delivered quickly and were a great price.
11. juli 2026
Premier Inn mattress
Easy to use website, mattress exactly what we wanted and a bonus; we got a summer bundle for free which included bedding. We paid for a collection service to take away old mattress which was great. Very happy.
18. juli 2026
The delivery guys were great out with…
The delivery guys were great out with the old mattress in with the new mattress job done.
10. juli 2026
Bought some firm pillows a few weeks…
Bought some firm pillows a few weeks ago, already considering buying some more because they’ve gone flat
10. juli 2026
Lovely comfortable pillows
Lovely comfortable pillows. Arrived quickly & tracking helped
17. juli 2026
Recommended to me by a friend and I can…
Recommended to me by a friend and I can definitely say I am not disappointed. Will purchase more.
10. juli 2026
The mattress we bought was nothing like…
The mattress we bought was nothing like the one we slept on in the Hotel returned it straight away and got a full refund
16. juli 2026
ORDERING WAS EASY AND KEPT INFORMED OF…
ORDERING WAS EASY AND KEPT INFORMED OF TIME OF DELIVERY . GREAT SERVICE
16. juli 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Very happy with the pillows best we…
Very happy with the pillows best we have had for a long time,and my neck is feeling better ,glad I got them ,
8. juli 2026
Svar fra Premier Inn At Home
We're so pleased to hear how happy you are with your new pillows and that they are helping your neck feel better. It's wonderful to know they're the best you've had in a long time!
Claire
Premier Inn At Home
Quick easy service
15. juli 2026
Svar fra Premier Inn At Home
Thank you for feedback we are pleased you are happy with the service that you received.
Svar fra Premier Inn At Home
We're so pleased to hear that you found the ordering process easy and that your item arrived quickly. We're delighted you're happy with your purchase!
Claire
Premier Inn At Home
Nothing like the mattresses at the…
Nothing like the mattresses at the hotel. Much firmer. Really unhappy. Also the fact you don't take returns is very poor.
15. juli 2026
This beding so soft and cosy I really…
This beding so soft and cosy I really enjoyed my sleep I am going to tell my family and friends to buy bedding from premier inn the best bedding thank you so much
7. juli 2026
Svar fra Premier Inn At Home
We're so pleased to hear you found our bedding soft and cosy and that you enjoyed your sleep. It's wonderful that you're recommending us to your family and friends!
Premier Inn At Home
The pillows are terrible quality
The pillows are terrible quality and completely flat not worth the money at all and nothing like the premier inn which we love when we stay!
7. juli 2026
Svar fra Premier Inn At Home
We are truly sorry to hear that the pillows have not met your expectations and have flattened so quickly. We understand your disappointment, and we appreciate you sharing your feedback with us.
Premier Inn At Home
Ordering process simple, delivery less so.
Found the ordering process simple, including option for taking away the old mattress. Free bedding package was an unexpected bonus.
Minor niggle with delivery, both bedding package and mattress. The former didn’t turn up when expected (ie within the one hour time slot given): wouldn’t normally be a problem but I was going away that day and had a train to catch. I thought I had managed to delay delivery for a few days so it was a bit of a surprise when I got a subsequent message telling me that it had been delivered to me a couple of hours later than scheduled. Impossible as I was then on an underground train! I’d asked for it to be left in the porch but on arrival home a few days later found it in the back garden. No idea whether it had been delivered to a neighbour who had then relocated it : the delivery advice specifically stated it had been delivered to me!
On the latter, received notification of four hour time slot after 22:30 the night before. I’d managed to wrestle the old mattress downstairs ready for collection (I live alone) and was surprised when the delivery driver asked whether he should leave the new mattress there and then seemed disgruntled when I made it clear that I needed it taken upstairs to the bedroom. He complied but not with a particularly good grace.
So far, I’m satisfied with the new mattress which is very comfortable and found the mattress protector to be of very good quality.
3. juli 2026
Svar fra Premier Inn At Home
We appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that you found the ordering process straightforward and are enjoying the comfort of your new mattress and the quality of the protector.
We sincerely regret the issues you encountered with both deliveries. The situation with the bedding package arriving late and being left in an unexpected location, especially given your travel plans, is certainly not the experience we aim to provide. We also acknowledge your frustration with the late notification for the mattress delivery slot and the delivery driver's reluctance to assist with taking the new mattress upstairs. We are reviewing these incidents with our delivery partners to understand what went wrong and to prevent similar occurrences in the future. Your comments are invaluable as we continuously work to improve our services.
Claire
Premier Inn At Home
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