PRECISE. Anmeldelser 

We applied for a mortgage via Montague Financial Brokers with PRECISE. We have a GRADE II listed thatched cottage and during the long application process it was clear that the property was of COBB construction ,Thatched and built in the 1600s.
We were asked to pay the £595 valuation fee and did so.
The valuer eventually turned up and to our amazement had to ask us if the property was COBB construction.

We heard nothing direct from PRECISE and to our disbelief (and that of Monatgue Financial Broker) PRECISE gave a zero valuation as they don't Lend on COBB buildings.

Neither on their website, both on our research and that of the Broker, was there any mention they do not lend on COBB.
We are now in the process or raising this with the Financial Ombudsman as we are still out of pocket as the Broker was so appalled at our treatment that he reimbursed £295 as a good will gesture.

We've made numerous complaints and phone calls and they have refused to deal with the matter and neither refunded us our money.
They also then attempted to change their criteria and said they might re consider if we got a Cobb Survey done at a cost of well over a £1000 in addition to the £595 we had already paid out.

They are an appalling company to deal with and their customer service isn't helpful either as they refuse to pass you onto the person who was dealing with. the complaint, neither send e mails but postal letters to further hinder the process.
WE didn't even get any correspondence re the valuation and had to ask for the report.

We would strongly advise any prospective Mortgage applicant to avoid this company.

Very honest, helpful and patient.
What they say they will do--- they do.
Highly recommended

My mortgage advisor found that precise were the best lender for me in my position (self employed)

Precise were great to deal with and very fast to process the application.

I now have my first home, all thanks to precise (and my mortgage advisor)

I was treated badly, never consulted on costs and everyone expected me to know allabout the processes and how a Bridging loan worked.
Consequently, figures I were given at the start over doubled during the process, also a requested 120K but only got 118K without warning, the whole job was a shambles

Great to use and made the whole process seamless. A bit slow on hand over day but I imagine this was a lot to do with the solicitor.

I would highly recommend

Amazing service !! Thank you !

Poor offering of panel solicitors for Limited Companies. Not willing to listen to issues raised, causing unnecessary costs. Hiding behind others reports. - This feedback is about both the conveyancer AND Precise!

Efficient and prompt from start to finish!

Regular updates

Clear and concise communication
Good service

Mark Wadmore and Paul Killington, were very helpful, responded promptly and explained things clearly. There was no broker fee which was good!

Good and quick service

UPDATE #2: PM requested contact details, indicating a willingness to discuss our case. We responded straight away, but nobody got in touch. Predictable, yes, as just another joke in a long process of yanking of our chain. Odd how they don't have a scrap of an appetite to do their actual job instead, and let us know if we could have a tiny mortgage that would have been taken for just seven years, at a rate we could demonstrably comfortably pay, with the intention to do it in five, in acceptance of all relevant penalties. They would have made a fair bit of money off us, but clearly it wasn't going to be enough for them to bother. It just would have been useful if they could have told us that from the get-go, instead of stringing us along for two full months without a decision either way, and bleating at us to 'deal with them through our thoroughly incompetent MAB broker.' And, ultimately, forcing us to make the decision that we really HAVE wasted our time with them ALL! At worst, they are crooks who tried to take our money for nothing. At best they're simply incompetent idiots who preferred to stuff us into the too-hard basket and leave us there.

We went to our bank, with full evidence of the FACT that we paid £410 in good faith a full month ago for a valuation service that we never got. We've been refunded.

Our suggestion is don't touch this 'lender' but, if you do, pay anything requested with a card that gives you some protection against being SCAMMED.

Update #1: THREE DAYS AFTER POSTING THIS REVIEW. We are now faced with reporting our mortgage broker for fraud. Several weeks ago he requested us to pay £410 to you, via his company MAB, to undertake a valuation on the property we want to buy, which we paid to him in good faith. It is unclear whether the broker has in fact paid this money to you, or whether they have taken it under false pretences, because a valuation was first postponed and then cancelled altogether, with no explanation, and no new one scheduled. The broker said it was because you 'farm valuations out to all and sundry' and the cancellation must have been because 'nobody was available to go,' in a large city where houses are being bought and sold all the time. The broker then said, after yet more tedious 'questions' were asked, including requiring proof that we still had the deposit(!!!???), that 'he would instruct' a new valuation. That sounded completely at odds with what he'd said previously. A week has passed, the estate agent has heard nothing from you, and the broker has now stopped responding to our requests for information or progress. He is ignoring us, in line with a worrying number of similarly upsetting reviews from people experiencing the same thing. We feel we have no choice now but to consider this a scam and get the police involved. All we wanted to borrow was £40,000 with a £76,000 deposit,and we've gone through absolute, unjustifiable hell. We've been interrogated to the nth degree over very personal things, we've been been ripped off by a broker we've trusted for many weeks, and we will probably lose the house we were supposed to complete on yesterday. How would anyone feel, after that? So please don't tell me that I am 'best placed' to deal with a broker who is, as far as I am concerned, an outright fraudster. You either know he is and you don't care, or you don't know at all, that you are being cast in the worst light possible to honest, decent people who want and need to trust you. I don't know which it is but it no longer matters. One way or another we intend to get some answers, whichever way we have to, if you or the broker won't be honest and up front with us.

We're not sure whether it's Precise or our broker that is causing us the anguish while we batter our way through the desperately, desperately, DESPERATELY horrible (and downright humiliating) process, of weeks and weeks and weeks and weeks of delays, questions, more questions and YET more questions, then more questions, and then delayed and cancelled valuations and then more questions, while our sellers are left hanging. All I can do is cry with confusion and frustration, every single day, while we wait and wait and wait and wait and wait and wait and WAIT, for a yes or no on whether this company will lend. I feel like the weeks go by and the time is being taken in trying incredibly hard, and leaving no stone unturned, to find a reason not to lend. Is it the company? Is it the broker? Who do we trust? Does anyone care how stupendously stressful it is for us? Apparently not. I'll just keep crying, while other people play with our lives. It is literally all I can do. This review will change, one way or the other, depending on the outcome, but in the course of feeling utterly bewildered and infinitesimally small, in a process that now feels completely inhumane, neutral is the best I can manage.

Great service really happy with the whole process

It took considerable time to organise the bridging mortgage. Having said this I was kept informed about how the negotiations were going between solicitors. This is, of course, an expensive way to purchase a new home. However, it was the only way forward when having another property to sell at the same time. Precise were helpful and provided detailed information about the loan and were always available to answer questions and go through the whole process. I would certainly recommend them for their good service and great client experience. With thanks.

Precise simply live up to their name...Meticulous, exact & correct. Plus very straightforward to deal with.