Plaisio - Πλαίσιο Anmeldelser 

Bought from their e-shop various company products, and we had the "wonderful" experience of some products being in USED condition and sold to us as new. We had to go ourselves back to the shop and re do the order and take "new" products after some days. Unacceptable, stay away!

Example: one SSD was Toshiba in an OPENED unmarked box with Samsung manulas and inside the SSD had windows and a lot of forgotten files. We took it to Plaisio and the IT guy said this "oh yes I know this box"

I bought a Samsung A80 for 680.00e and from the firsr time I couldn't turn on the phone using my finger prints and end the calling as well. In addition I could't hear very well the person to the other side of tne
line. The very next day I returned the mobile and they told me that the mobile is ok and they refused change it although I held it to my hands only for a few hours! They don' t want to have clients for long time, they only want you to buy their trash!!

Γεια σας, μου ειχαν τρομερη απατεωνια στο Πλαισιο και το αφησα ετσι αλλα με το τελευταιο περιστατικο το ποτηρι ξεχειλισε. Αγόρασα το iPhone X και μολις το εβγαλα απο το κουτι ειχε σαν ενα κομματι μεσα στο γυαλι της καμερας. Πηγα απευθειας την ιδια μερα στο καταστημα τους και το εδειξα στην τεχνικη τους ομαδα. Αφου το ειδε ο τεχνικος μου ειπε οτι πρεπει να το γυρισει πισω και εγω εννοιται οτι ζητησα καινουργιο κινητο. Δεν ηθελα απλα να φτιαξουν το συγκεκριμενο. Μετα απο μια εβδομαδα περιπου μου επιστρεφουν το ιδιο κινητο και στο χαρτι που μ εδωσαν εγραφε οτι περασε ολα τα τεστ και δεν παρατηρηται βλαβη στην μπαταρια, απο που και ως που στην μπαταρια θα μ πειτε ενω το προβλημα ηταν στην καμερα. Πηρα τηλεφωνο την isquare που ειναι αντιπροσωπος της Apple στην Ελλαδα φορτωμενος με νευρα και η κοπελα μου λεει οτι το πλαισιο το δηλωσε σαν βλαβη της μπαταριας και το γραψανε καπου απλα σαν υποσημειωση για την καμερα οποτε αφου η μπαταρια ηταν ενταξει δεν χρειαστηκε να μου δωσουν καινουργιο. Φανταστητε να αγορασετε κατι καινουργιο και να ξερετε οτι ειναι προβληματικο απο την στιγμη που το βγαζετε απο την κουτα, ειναι τοσο λαμογια.
Τωρα προσφατα αγορασα ένα λαπτοπ dell xps 15 me ι9 που κοστιζε 3250€ και 3 μερες αφου το παραγγειλα, το εβαλαν ξανα σε προσφορα (ηταν ηδη σε προσφορα οταν το αγορασα ΚΑΙ ΚΑΛΑ) 250€ κατω με δωρο ενα τσαντακι αξιας 100€. Οποτε οπως ειναι λογικο φρικαρα με την ατυχια μου και τους πηρα τηλεφωνο αν μπορει να γινει κατι, επειδη μου φανηκε αδικο να πληρωσω παραπανω για 3 μερες διαφορα. Τους πηρα τηλεφωνο και μου ειπαν οτι θα επικοινωνησουν μαζι μου και μαντεψτε τι, δεν πηραν ποτε τηλεφωνο. Εχω ξοδεψει συνολο 6000€ σε αυτους σε 2 χρονια και αυτοι δεν μπορουσαν να μου κανουν μια εξηπηρερηση. ΕΣΤΩ να μου δωσουν το τσαντακι δωρο, ΟΥΤΕ ΚΑΝ ΑΥΤΟ! Μεινετε μακρυα!!

For my tourist friends that consider buying something in Greece:
Hello, they completely scammed me in Plaisio and I left it in vague, but right now ENOUGH IS ENOUGH. I bought an iPhone X some time ago and the moment that I got it out of the box, there seemed to be some piece inside the glass of camera. Of course I went the same day on their store and comforted them about it. Their tech guy took a look and told me that he will return it back so the Apple representives in Greece and take care of it. Of course I asked for a new one and not just fix. They gave me a damaged product, so they were forced to give me a brand new one. After one week they returned to me the same phone with a paper saying that "After checking the phone, there seems to be on problem with the battery", but the thing inside camera glass was removed. So I freaked out with their note and I called the representive. They told me that plaisio declared the phone as damaged battery, even tho none told them that there was problem with the battery. They only did that so they will avoid replacing me the phone. They are completely misleading scammers. Imagine buying something brand new and being damaged. Every serious company would replace it directly and not just fix.
Recently I purchased a Laptop Dell Xps 15 with intel core 9 which costed me 3250€ and three days after I ordred it, they put it again on sale (it was already according to their website when I bought it) and made the price 250€ down plus giving a carry bag as a gift which was worth 100€. So normally, I felt like an idiot for losing this gig for three days and I thought that they might help me since it's only three days difference. I called them and they told me that they will call me back about it. THEY NEVER CALLED! I have spent 6000€ to them the last two years and they couldn't even do a small thing for me. They could at least give me the bag as a gift, but not even that! Stay away from this unprofessional scammy store.

It's well known that plaisio along with the e-shop, both of them at the top some years ago, that work with refurbished products. Selling refurbished/used/broken products as new.

Avoid them like the plague!

Bought a WiFi extender from the plaisio store in Psichiko not knowing if I really needed it. Went back to reteun it the next day and they just refused to take it back. The 'incharge' of services was extremely rude, told me his return policy is that there are no returns. I told him it was a worldwide policy where you can return non defective items within 7 to 14 days. He just refused. I thought plaisio were a respectable outlet where customer satisfaction was valued, I was so wrong. When I asked him if he would be happy to lose an old customer, he just shook his head like whatever. I am also going to lodge a complaint for the rude behavior with the manager of the store. The item itself means noting, but the way the guy behaved was extremely shocking.

ΑΠΑΡΑΔΕΚΤΟΙ.
Έχω στην κατοχή μου ένα Tablet Turbo x Caller περίπου ενάμιση χρόνο.
Χάλασε η μπαταρία του και όταν ζήτησα να μου την αντικαταστήσουν από το Πλαίσιο μου απάντησαν ότι ΔΕΝ έχουν ανταλλακτική μπαταρία !!!!!!!!!!!!!
Δεν ντρέπονται λιγάκι

Τραγικό service. Πήγα για καθαρισμό το laptop και όταν το πήρα πίσω έκανε περισσότερο θόρυβο από πριν. Όταν έκανα παράπονα με πήραν τηλέφωνο και ήθελαν να το ξαναπάω και να ξανά πληρώσω 40€. Τραγικοί

I bought a Sony tv 9 series ,delivered at my house.i had to wait for a table to arrive 8 days after ,I opened the box and the tv and was damaged .Sony didn’t fix it and now they claim I broke it . I m going to court of course . Also I paid for a service which is replacing the product until it’s fixed ,also never happened.terrible attitude bad business.

I bought a Turbo.X 2 in 1 tablet. Huge mistake. Repeatly crashed requiring a re-boot every other time I used it. Then the final insult, it crashed for good after four weeks. Took it back and was told it would have to go back to Athens, so I left it there and went home. I live in Crete, so I was amazed when I got home an hour later the phone rang. All ready to pick up and €35 to pay. Why do I have to pay for faulty goods? Because they said it was my fault. After SO many conversations with SO many people in Plaisio, after being insulted and being told that I was a fool, I told them to stick it where the sun dont shine. Yes, I lost €190 to those theives but I could not take any more insults or stress. If you have worked hard for your money and appreciate being spoken to as a valued customer, do yourself a favour, dont even walk into their shop. I hope I have saved you some money, time and stress.

Plaisio sold us a defective printer. I sent it back, requesting to return this Cannon printer for a more expensive HP tank printer.. Plaisio ignord all our requests to exchange this inferior printer for a better, more expensive one. Tech support is clueless and ineffectual. They either did not understand the problem or chose not to . We spoke with the assistant manager who assured us he would look into it and call back with a response. He didn’t call back. We spent many hours calling but never got an answer. Finally, our Cannon Pixma was returned without comment as to what was wrong. We still don’t want this printer, but we cannot return it.
Advise: Do not buy from Plaisio They are disreputable. They have no customer service. They do not care. If you buy from Pleistocene, e prepared for a lot of customer misery.

πολυ κακες τιμες , πολυ κακη εξυπηρετηση κυριως απο τους προισταμενους των καταστηματων, οταν σου παρουν τα λεφτα μετα μην σε ειδαν ! ! απαραδεκτοι

Got a VR recently on black friday, it was not functional when it arrived. Had to spend the whole day arguing with employees there who first told me the product has no DOA and to communicate with Sony. A Sony employee volunteered to actually talk to them in order for them to stop bullshiting me and replace the dysfunctional product.
Also got a turbo-x usb stick this year, which was rendered useless within 3 months of usage (note that I was always using safe eject).

I have a hard time understanding how they haven't gone bankrupt from being criminally unprofessional. All in due time, I hope.

The worst shop ever,Turbo x tablet crashes 4 times in one year no trust to this shop

Most of the products are expensive but most of the times i am able to find what i am searching for especially if i am in hurry! The warranty service most of the times also works great but the technician stuff have no idea, they can only offer basic help and gaudiness.

Plaisio computers is the worst place. Don't go there seriously you will lose time and money. I sent them a pc (turbo x) to install a watercooler and change the motherboard they charged me 40 euros. It is a 10 minute job and it took the more than 4 days. When ever I was calling for an update they sounded very angry wnd rude.
Just stay away from the place

unacceptable customer service. They insisted that the product would suit my needs. Bought it. It wasn't at all what i asked ( AND PAID ) for and when I returned it, they said " it's open so we cannot change the product"...

I have been a client of Plaisio Computers since the late 90's, and the past few years quality has gone completely down the drain! (That means it has gone s@#t).

Turbo X products are the worst and cheapest electronics that they can get in bulk from China. At first you will think that it is worth the risc getting a Turbo X laptop if it is 200-300 euros cheaper than the cheapest competitors. That is what I thought, so I spent 850 euros on a Turbo X laptop (ι5, 17"). Motherboard burnt one month after the guarentee expired, and they asked 300 euros in order to repair it.

The next incident was with my Turbo X UPS. It caught fire ! Yes ! It actually caught fire! Even though I found out from my connections in the Plaisio company that this was not the first incident, they denied that it had happened before. Also, they told me that this can happen with all UPS brands. Yes, they claim that all UPS catch fire!
Sadly the UPS caught fire just after the guarentee had expired, happily I was there to put it out.

So, get your Turbo X products at your own risc. You have been warned ! (Τα Αγγλικά είναι για να μπορούν να το διαβάσουν όλοι το review.)

Πριν 1 μήνα αγόρασα smartphone TURBO-X π1 και όταν χρειάστηκε να το φορτίσω εκτός σπιτιού συνειδητοποίησα ότι με οποιοδήποτε φορτιστή εκτός από το δικό του, χάνει την επαφή και δε φορτίζει. Όποιο smartphone άλλης εταιρείας εχω δοκιμάσει να φορτίσω με τους συγκεκριμένους φορτιστές φόρτιζε κανονικότατα. Πήρα τηλέφωνο στην εξυπηρέτηση πελατών της εταιρείας και ο υπάλληλος μου είπε ότι εφόσον φορτίζει με το δικό του φορτιστή δεν έχει κανένα πρόβλημα. Θα πρέπει δηλάδή όπου και να μαι να κουβαλάω το ΔΙΚΟ ΤΟΥ φορτιστή TURBO-X εάν θέλω να έχω μπαταρία και αυτό το θεωρούνε απολύτως φυσιολογικό. Πρώτη φορά που είπα να δοκιμάσω τα προιόντα της συγκεκριμένης εταιρείας και το έχω μετανιώσει. Θα ήταν 1000 φορές προτιμότερο να έδινα κάτι παραπάνω και να έπαιρνα ένα προιόν μιας πιο αξιόπιστης εταιρείας με πιο λογικούς υπαλλήλους.

I bought 8GB of RAM which caused my PC to crash regularly. I got it exchanged with another set (2*4GB), which this time didn't even allow the PC to boot. Got a third exchange (a refund was resisted) which now works for the time being, although at 65€ it was hugely overpriced as I now understand.
Very poor experience. Avoid this company.

Bought a Nikon S33 (sn: 43063411) in Greece for my daughter 4 months ago. Did nothing wrong but the camera stopped working, so returned it to the shop and they sent it to the local distributor, Damkalidis S.A. The employee at the shop i delivered the camera told me it may take a while to hear back as they've had quite a few of these cameras returned and the distributor had not looked at them yet. Got a call yesterday from the shop telling me the camera is not covered by the warranty as it stopped working due to faulty use. The gave me the contact details of the local distributor, i called them and was told the camera passed the "water-test" and they believe it stopped working due to faulty use. I asked for a test-certificate, something to prove they indeed checked the camera using Nikon's equipment and they couldn't provide anything relevant. They just chose to put the blame on the customer. Having heard what the person in the shop told me that they've had quite a few of them recently i do not believe at all it was out fault. We did nothing wrong with the camera, only used it as normal. I have no idea what the actual problem is with the camera, whether it stopped working due to faulty use or simply something went wrong with the camera's electronics. All i know is the shop simply passed me to the distributor who said its faulty use that caused the problem. Bad experience, very bad, shame for Nikon, big shame.

P.S.
Had i bought the camera from Amazon they would have replaced the camera without second thought... Completely different approach to the customer... I chose Plaisio thinking its a big name and will get support if needed. Big mistake. Bad decision. Lessons learned!