Pith & Stem Anmeldelser 

421
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I am very satisfied with my DropTop Classic. The quality is very good and the custom picture makes the desk unique. Pith & Stem customer support is outstanding (a rare luxury these days), they kindly... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Pith and Stem reviews are deliberately biased towards 5 star reviews and the video clips are misleading. The classic is not a one-person assembly. A strong handyman required assistance from a... Vis mer

Vurdert til 5 av 5 stjerner

The desk is fabulous. Exactly what they promised: folds out into a really spacious desk; folds away on the wall at the end of the day. It feels pretty sturdy and the quality seems of a high stand... Vis mer

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Vurdert til 5 av 5 stjerner

Pith & Stem built a beautiful murphy desk that adds functionality to my office-slash-guestroom. The first attempt was damaged in transit. Pith & Stem were helpful on the phone and made sure I received... Vis mer

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Informasjon om virksomheten

  1. Møbelprodusent

Skrevet av virksomheten

We have developed a range of smartdesks specifically designed for the modern home but with the needs of the 21st century professional in mind. DropTop.™ is the world’s first folding desk and wall-mounted workstation with inbuilt monitor displays and tech hardware. When working from home, you can now treat the job and the workday with the respect it deserves, but also respect your home life and keep the two separate. A Murphy desk built for productive WFH!


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

421 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(421)

98 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The DropTop Desk is a game changer

I don’t usually leave reviews, but this desk has honestly been a game changer. I went for the DropTop Single 34” in Obsidian Oak and it looks incredible in my room.

It’s saved so much space and makes everything feel more organised. I mainly use it for studying at home, but it’s just as good when I want to switch off and play some games.

I’ve even added my own custom artwork on the front, which gives it a really personal feel. Even showed it to a couple of my Uni mates and now they’re jealous 😂

13. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

great product great service

Really happy with not only the product but also the customer service. I had a particular set of circumstances during the install and the team was very responsive attentive and found a solution very quickly. I’ve also contacted several times after the delivery regarding other questions and they were just as attentive.

5. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Good but misleasing

I received my desk the DropTop Duo 27 Light this week. The product is good and I like that you can customize it to your liking. I didn’t have to wait super long to receive it. However I feel misled. It advertises that it is already assembled. But apparently that is for a specific type, so be prepared to pay additional for a handyman and the DHL fee if you are ordering it out of the US. Customer service wasn’t super helpful much. Good product but not sure I’d get it again.

9. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you for taking the time to share your thoughts. We're pleased to hear you're happy with the quality of your DropTop Duo 27 Light.

We’re genuinely sorry to hear there was some misunderstanding around the assembly. We’ve put a great deal of effort into clearly explaining the differences between our DropTop Light and DropTop Classic ranges throughout our website — including on the Home Page, Shop Page, DropTop Page, product comparison page, and each individual product page. The DropTop Light is designed specifically for self-assembly at home, and this is one of the key reasons it’s offered at nearly half the price of our fully assembled DropTop Classic range.

Assembly instructions are also sent via email ahead of shipping to help ensure everything is clear and well-prepared.

As a UK-made product, we explain that international customers do not pay UK VAT at checkout (which reduces the price by 20%), but may be subject to import taxes set by their local customs authorities. We’ve provided a helpful guide on our website to assist with understanding and calculating these charges in advance. That said, we’re actively working on improving this process — in the near future, the prices displayed on our website for international orders will be higher, but they will represent the full and final amount a customer will pay, inclusive of all taxes, customs fees, and import duties.

We always aim to make everything as clear and straightforward as possible, and we truly appreciate your feedback — we’ll certainly take it on board as we continue to improve the experience for all our customers.

Vurdert til 5 av 5 stjerner

Brilliant

I’ve had my DropTop for 3 years now. It’s absolutely fantastic especially if you are limited to space, not sure what I would have done without it.
Great customer service… thank you 😃

8. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely love my desk…I was looking…

Absolutely love my desk…I was looking for something that wouldn’t take up loads of space when I’m not using it, look aesthetically pleasing and something that’s great quality - Pith & Stem ticks all of these boxes. It’s made working from home more fun for me, where once I’m finished with work I have something to distinguish between work & home by folding the desk away. I love the built in features and the sturdiness of it. Customer service is also 10/10. I would highly recommend

10. juni 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Very good deal I am very happy

Very good deal I am very happy. I only add 4 stars because I had a bad surprise with the taxes at the post. I was delivered in France and had to pay 99 euro for taxes at the post because it came from UK. I would I love to know it before to buy it.

4. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer experience with prompt replies

I received really great customer service from Pith & Stem. I changed my mind upon receiving the package and refused my order. They replied to my emails promptly and will be giving me a refund.

Sad that I won't get the desk, but I'll definitely remember this experience if I am to buy a new desk in the future :)

Thank you!

2. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Great product, but disappointing service

I had high expectations when purchasing this desk, given its price point of over £1500. The craftsmanship and design are undeniably impressive, but unfortunately, the experience was let down by poor attention to detail and customer service.

Upon installation, I discovered that the screws required to attach the VESA plates to my screens were missing. This small oversight resulted in unnecessary hassle—I had to source replacements myself and incur additional costs to rehire installation services via TaskRabbit. For a premium product, I expected better quality control.

I contacted the company about the issue, and while they initially acknowledged the mistake, their response fell short of resolving the additional inconvenience. Despite explaining that I had to pay for installation twice due to their oversight, I received no follow-up or compensation for the extra costs incurred.

Great product, but disappointing service. When you're spending this much, you expect a seamless experience—not to be left covering additional expenses caused by a lack of thoroughness.

20. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The best desk for anyone who WFH

I recently received my DropTop wall mounted desk - and oh my, what a great desk! It genuinely is more than a just wall mounted desk - it is a complete WFH office in one! For years I have struggled to WFH from my dining table - which was still a step up from a laptop on a cushion on the sofa - which is how I WFH during Covid.

This really is a game changer. I genuinely cannot wait to show it off to my friends. My Partner loves it too and wants to use mine - think he may be placing his own order soon!

I love the wall art on my DropTop Duo 27 - I opted for a photo from a photographer I like. I truly forget its a desk when it is closed and I just love to look at the wall art front.

Yes, there was a small delay in communication when I emailed in, but they apologised and to be honest it was worth the wait. I always love to support young and growing businesses - especially for products made in the UK.

All in all a great product and one I would recommend to anyone.

27. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you so much Kirsty for your 5-star review. It means a lot!

Vurdert til 1 av 5 stjerner

Simply doesn't deliver

We ordered and paid in full in December. Lead time was supposed to be 8 weeks. Asked them in mid March where the order was. Gave some reasons for delay and promised to ship the week after. That didn't happen. We called again. Promised another delivery which still hasn't happen. We are 4 months in the order now and we booked installer twice for nothing. This company doesn't care. Don't buy from companies like this. You are wasting your time and money.

17. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you for your feedback Milana. We have since spoken, but we wanted to apologise again for the delays you experienced with your order. Our custom-made wall plates delivery did not arrive on the scheduled date, which pushed back your delivery date. We sincerely apologise for the inconvenience caused by this, a longer lead time is not at all what we want for our customers. The additional delay with DHL was outside of our control and we resolved this with DHL as soon as possible. We sincerely apologise for the inconvenience this caused, and refunded your shipping costs as an apology.

We very much care about our valued customers. As a young and rapidly growing business we are constantly updating systems, processes and onboarding more staff to keep up with the rapidly growing demand. We are genuinely sorry we let you down on this occasion.

Vurdert til 2 av 5 stjerner

Ordered 28th Dec... still waiting.

Ordered 28th Dec. 10 weeks later I'm still only receiving generic marketing email with no estimate on my delivery. Have messaged sales team for clarity 3 times with no response.

Given product is significant investment, I'd expert better service.

10. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you for your feedback Maria. We have since spoken, but we wanted to again apologise for the delay and inconvenience caused. Our new CRM system we have just onboarded, had teething issues and had mistakenly marked your messages as complete, meaning we did not see your emails.

We hope you are enjoying using your new DropTop desk.

Vurdert til 1 av 5 stjerner

Can’t get a reply from support

I’ve been trying to get support since October (4 months) because the electronics received were faulty and cutting in and out. It’s been a frustrating process. I can’t even fix it on my own - I think it’s their installed hardware because I’ve replaced every replaceable cord with a new one.

1. mars 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Hi Mary, we apologise for the inconvenience caused by a faulty dock. All tech is brand new, but this dock sounds like it had an intermittent fault from the manufacturer. I know our customer team have since resolved this issue with you, sending a replacement dock. Apologies again that our new CRM system had mistakenly marked your support request as complete, meaning we did not see your emails. We hope you are enjoying using your new DropTop desk.

Vurdert til 3 av 5 stjerner

Waiting for DropTop box..

We ordered our DropTop desk on Feb 2nd.

The site and subsequent emails stated:

"Given the current high demand for our DropTop™ desks, please note the estimated lead times are:

DropTop™ Light: 1-3 weeks"

..despite reaching out to Customer Services (Success Team) over Facebook messenger, we've not been given a date for delivery.

It's frustrating that it's now late and a date isn't being provided - we don't mind it taking longer as I'm sure the product will be worth it ...but there should be some basic communication.

Pith and Stem should revise their lead times to set expectations properly.

2. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Hi DJ Matt, thank you for sharing your feedback. I know you have since spoken with our customer team and your DropTop has been shipped to you, and will arrive within the next 3 days. However, we wanted to apologise again for the delay you experienced. Our custom-made wall plates delivery did not arrive on the scheduled date, which pushed back your delivery date. We sincerely apologise for the inconvenience caused by this, a longer lead time is not at all what we want, but sadly on this occasion this was outside of our control. We hope you love your new DropTop desk, which is winging its way to you as we speak.

Vurdert til 5 av 5 stjerner

Absolutely love this product

Absolutely love this product. Pith and Stem have managed to create me a little working oasis with their cleverly designed desk. I cannot recommend it enough.

Plus their customer service team are remarkable and truly go above and beyond - the best customer experience I have had in a very long time!

6. januar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you for your awesome feedback Jo, on your DropTop wall desk. We really appreciate it! Please do tag us in any photos/videos you take :) We would love to see it pride of place.

Vurdert til 5 av 5 stjerner

Perfect functionality and aethetics

Perfect functionality and aethetics! Wonderful customer service despite the expected long lead time. Well worth the wait!

25. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you for your five-star review on your DropTop wall desk. We really appreciate it! Please do tag us in any photos/videos you take :) We would love to see it in its new home!

Vurdert til 5 av 5 stjerner

Perfect Space-Saving Solution with Style

The DropTop™ desk has been an absolute game-changer for me! It’s sleek, functional, and fits perfectly into my small living space. Every inch counts when you’re trying to save space and keep things looking tidy, and this desk does it all while adding a touch of style. It’s been such an incredible upgrade, and I couldn’t be happier!

21. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Pith & Stem

Thank you Richard for your lovely review of your DropTop folding desk!

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