Pinnacle Property Management Anmeldelser 139

Having sold my flat in a building Pinnacle are supposed to manage (see my earlier review for why I say "supposed to manage") in July last year, I received a bill for management services for the period since the sale.
Pinnacle were made aware of the sale prior to it and at the time of completion, but failed to update their records. This left me potentially legally and financially tied to a property I do not own any more. (All the more frustrating after a long dispute with them previously which was taken forward and accepted by the property ombudsman and Pinnacle were made to pay £300 compensation.)

When I notified Pinnacle of the error, I received conflicting stories for why the updates had not happened in line with their GDPR responsibilities. Pinnacle tried to blame my solicitor, the new owner's solicitor, and the Land Registry for failure to notify Pinnacle of the ownership change (despite me saying it to them repeatedly before as well) before tripping up and giving away that they were aware of the details being changed at the time of the sale and just hadn't acted on it.
While I had the back and forth with their ever incompetent building manager, who couldn’t even locate the building let alone claim to be managing it, and the accounts team I raised a Subject Access Request to find what of my details Pinnacle still attached to the property and to prompt them to remove my details.
I was told my details would be removed, but this still has not been confirmed and Pinnacle have not responded to the Subject Access Request, which they were legally obliged to do within one month. It was raised on 11th Feb 2026.
Weeks on and they still refuse to answer my emails or provide the Subject Access Request, so I have raised a complaint with the Information Commissioner's Office.

Dodgy company. Not concerned about their legal responsibilities.

Avoid!

I have emailed this organisation multiple times for 3 months including logging an official complaint. Nothing. I am escalating to the appropriate ombudsman now. It phenomenal how quick they are to engage when they are chasing anout anything to do with accounts.

Barely any communication and serious issues left unresolved for too long (even when serious safety issues reported). And now they have raised our service charge astronimically. Charges meant for the freeholder have been charged to us and when people ask for clarification before paying, they threaten not to make urgent repairs.

Pinnacle are becoming the type of managing agent that make headlines for all the wrong reasons.

These ladies are the biggest scammers and liars in the marketplace. Do not trust either one of these people.

This is an ongoing issue and our experience with Pinnacle Property Management continues to be unacceptable and deeply distressing. Residents are repeatedly left feeling ignored, dismissed, and treated as a low priority rather than people whose homes and daily living conditions depend on competent management.

Most recently — and as part of a wider pattern — our lift has been out of service for nearly two weeks. This is not just inconvenient; it has had a severe impact on families in the building, including households with wheelchair-dependent children. Despite this, the response has felt slow, poorly coordinated, and lacking urgency or compassion.

Our property manager, Neil Cuffy, has been extremely difficult to deal with throughout this ongoing situation. In our experience, concerns are brushed aside and handled without empathy or meaningful accountability. Communication feels dismissive rather than supportive, and issues remain unresolved for extended periods.

There is also an ongoing perception among residents that private leaseholders are treated with more respect and responsiveness than social tenants and shared owners. The difference in approach is noticeable and deeply frustrating.

We are additionally concerned about the development’s reported financial position, with very large debt figures being discussed while transparency and clear explanation from management remain limited. This adds to the ongoing lack of confidence residents have in how the development is being managed.

This is not a one-off complaint — it is an ongoing pattern of poor service, weak communication, and lack of resident care. People deserve basic dignity, equal treatment, and timely action on essential building services. That has not been our experience here.

They should be shut down. They can’t manage budgets or notify residents in time and they don’t respond to issues unless you harass them every day of your life. Absolutely useless

My experience with Pinnacle has been appalling. Whilst happy to issue invoices for innocuous property related matters.....they are unresponsive when pressed on urgent matters. I and other lease holders are now in a position where my property and others can not be sold or re-mortgaged due to the lack of an ESW1 certificate. I have requested this on multiple occasions, with no progress in 12 months and now being ghosted by Pinnacle. Best seek a legal opinion and avoid at all costs.

We recently have had our entire blocks at Crawley taken over by a different Management company. I had to phone Pinnacle on their out of hours number as we had the fire alarms in the car park go off. Not only did their managed Fire Group say they could not attend the Pinnacle out of hours said we don’t maintain your buildings anymore since 31/10.
The staff had incorrectly said this and they should have said the new company is shadowing them
Their numbers were still on the notice boards when I called around 7/11.
Thankfully after a few hours I managed to speak to the New Management company who did not even have our blocks on their systems yet until at least 0300 in the morning when they phoned me from the overseas call centre
Pinnacle you messed up that evening and still no reply from your Property Manager that night either.

I’d honestly be surprised to learn that Pinnacle was more than about five or ten people. They’re unresponsive, frequently lie and would rather let their tenants live in misery than lift a single finger to deal with any issues.

For example: there was a literal prostitution ring being run out of our building. It took Pinnacle six months to actually do anything about it.

We’re currently dealing with upstairs neighbours who bang on the floor at all hours. Pinnacle have done nothing to help and, we strongly suspect, have blocked groups like the council from helping.

These neighbours have a toddler who frequently spends time on the balcony alone. Pinnacle have done nothing about that, either.

We’re currently in the process of getting a lawyer/solicitor to deal with them, since they’re truly criminally negligent.

Suffice it to say: avoid at all costs.

Has anyone every had a mutual exchange denied due to poor credit I’m trying to do a mutual exchange and it’s been denied due my poor credit history pinnacle are a waste of space I’ve tried calling the person dealing with it and been told to stop calling as she’s is busy it’s in the hands of legal and general now to see if they can overturn the decision

Just complain wait 8 weeks and contact the Ombudsman it’s the only sensible thing to do!

My apartment is managed by Pinnacle and it leaks when it rains because of bad construction. This issue has been going on for years, and I am at wits end with their lack of communication. They just take the management money and do nothing. If I could give zero stars, I would. The numerous account managers come and go, all of them useless and unresponsive. You would get more communication from a corpse.
The leaks have never been fully addressed and just bandaged over. Their idea of helping is to offer a bucket to catch the leak! Appalling service and I have no other option now but to report them to The Property Ombudsman (TPO).

Iv been living here for only a week and after my kids and I get moved and start to chill out . I find that the air conditioning doesn’t work all the outlets in the kitchen doesn’t work I have to run an extension cord to the kitchen just to make coffee on top of all that , trash bags and an old mattress and shit on the side of the unit can’t take my trash out cause it’s already full of crap! Iv called ten times 8 voicemails and three emails to corporate! No answer what so ever so I’m not paying a dam thing till it’s fixed! I wish I read these reviews before I would not have waisted 2 grand!

I am disabled and have a broken bed . "Pinnacle" say I must take the bed downstairs for removal . I live on the 3rd floor . If only I could . In the end I paid £50 for a waste disposal company to dismantle the bed which took all of ten minutes ... "Pinnacle" are breaking the law in not helping the disabled !

Avoid if you can! Unfortunately we had no choice as we were already living on the development before they took over but they are an absolute awful company to work with.
PS They still cause issues when you try to move house and they will charge an absolute fortune to retrieve the paperwork

Pinnacle Property Mismanagement is a more relevant name for them, at least they are cheap heh!
Responses slow, half the answer, avoidance of response, lack of ownership, no actual management of the property. Mold in the building, no internal cleaning, lighting and electrical problems, gutters rotten, no "management" of the funds or property in place. Stay Away.

The property management by Pinnacle in Barking Riverside is poor. Slow, sloppy communication. Queries and concerns ignored or sidelined on a regular basis. Large service charges, the service charge bills are so slow and lack of transparency in communication. Waiting over a year for service charges then very strict that you pay straight away upon demand within 14 days or penalties are applied!
Pinnacle constantly refuse to look at CCTV even when there are thefts and fly -tipping. We’re told they are not trained to look at CCTV, yet we each pay thousands to them a year for “service”.

Living cancer leach scum sucking every penny out of honest home buyers!!! charging insane amounts and providing 0 services... Its a SCAM and there is nothing you can do about it.. Selling your house?? They'll charge you £600 for that and £24 per question you ask them and document they need to provide.. WTF is that!!!!

No wonder multiple house sales in my area have fell through due to this terrible terrible company wasting time and taking your money.

Shockingly bad. At some point, property managers for our development would not last in the job for 6 months. Emails chronically go unanswered, calls and messages ignored. Utter lack of property maintenance has only just been uncovered through a series of major issues involving flooding and hot water supply cuts in a development that is not even 10 years old. There is also complete lack of financial transparency as accounts have not been shared with leaseholders for years despite multiple requests.

My strong belief is that the issue lies in a steady supply of newly built contracts, rendering completely obsolete the need to provide good service to stay competitive. Although a couple of property managers we had over all this time seemed capable - which cannot be said for any of the others, they would not stand a chance for employment in any other industry - I am convinced that systemic issues of understaffing and margin optimisation are at the heart of the problem.

This company scams leaseholders out of thousands of pounds annually while properties under their management are deteriorating.

What a rigid system where you change one tenant only and you have to go through the whole ref check process with the WHOLE flat that leads you to nowhere and possibly paying 6-mos upfront AGAIN anyways.

They have no control over LettingsHub, the letting agency which is another nightmare. They have no power over the whole tenancy check process. All they reply is "sorry you need to go through the system".