PETER HAHN Anmeldelser 

I ordered shoes 3 weeks ago, still no sign of them, i emailed to ask for an update after a week, and they said they had a tech update that meant delay of 2 more weeks ( i work in on-line retail, and those things should be planned so meticulously that downtime never exceeds one day, so something must be terribly wrong) seems odd a modern company that relies on customers would do some IT update that would not enable a single order to be dispatched or advised of delay without notifying customers for almost 3 weeks!) i asked for update yesterday, sadly still no reply. Sadly my holiday is tomorrow, so im not sure these will come in time now

Returned an item on 27th April, was received by them on 2 may- had to chase refund which I was told was processed on 11th may - still haven’t received funds to date (19th may) have phoned numerous times to be told it should be showing in my account - also emailed their customer services and as yet (3 days later) there is no reply. I will never use this company again and would advise others to avoid

I ordered some shoes for my holiday 3 weeks before I am due to go and they still have not arrived. I eventually got through to customer services only to be told they will not be with me for at least 3 weeks even though it says on the website "in Stock"!!!

Very disappointed and I will take my custom elsewhere and cancel the order if they do not come on time

Ordered item on the 30th of April still no despatch despite the product being in stock. I cannot believe the speed of this business it’s the second time I have used them and had the same experience. I would suggest stop sending expensive catalogues and focus on your customer service.

I have ordered goods from this Company several times and each time have to ring them to ask where my order is! They never send any tracking details or contact you if there is to be a delay. Extremely slow delivery times compared to other Companies. I ordered some shoes on the 4th May and have still not received them. The chap on the phone said they are changing warehouses and the shoes would not be despatched for another ten days. I have asked to cancel my order but not holding my breath!

Långsam och seg hantering både vid köp och returer bland det sämsta av liknande företag jag handlat av !

I ordered several things for my Mother which arrived late .My order on same card different address never arrived after a month .no email to tell me even though I received email that order had gone through .
I reordered by phone .no confirmation email .I will never order from them again

I purchased a pair of ecco trainers on Oct 22 and everything went very well. While in NZ the special lace system broke so I contacted Peter Hahn in February 23. They were very prompt in replying and we had several good emails assuring me I could send them back when I got back to the UK which I duly did and at the same time ordered another pair as they don't do direct exchange. I have a photo of the tracking information which tells me they received my returned shoes on 6th April. I have heard nothing from them - that they have received my returns and new order and no monies have been reimbursed to my account. Every email I have sent, they have not replied outside their standard initial response email.
When I phone I just get cut off after 1 bar of music. This is incredibly disappointing and they have £260 of my money. My previous experience of Peter Hahn had been so good but not my current experience.
Bobbie Stormont

Highly stressful experience I ordered a jacketon the 6th of April 23. Still waiting for it . Ive spoken to them 3 times , each time getting a different excuse . Now been told to wait up to 10 days for delivery. They couldnt even provide delivery tracking number . Alarm bells are ringing

I ordered a pair of trousers in January within weeks the zip broke so returned them. Phoned a few times and had very short shrift from the operators. One just said returns take 3 weeks to process and hung up. Emailed and was told the package had not arrived. Luckily I had done royal mail signed for which proved they had been delivered and signed for 2 days after posting. Still no refund or apology. Also they are refusing to pay for the return postage. Delivery time is also very slow- seems most of the clothing comes directly from Germany. Rubbish company -avoid

I have waited 7 weeks for an order, emailing many times and given various dates and assurances. Eventually I received an email to say the order had been cancelled internally and I could re order. Of course the item is no longer available.
Sincere apologies...blah blah
Do not waste your time with this company, find what you want somewhere else.

Thank you Peter Hahn. My customer number is 18068696. I eventually received an email from your customer services last evening. They are unable to track my delivery which has still not turned up and they say they are organising a refund. This is disappointing as I really need the raincoat. Hope the refund comes through soon as I will have to look elsewhere for a coat. Thank you.

Order was placed on 26 November. Confirmation received. Payment has left my account but still no sign of delivery. Have phoned customer services apparently order is in transit from Germany. No sign of any update. Will not order from this company again.

Amazing quality of clothing, but postage times are ridiculous!!!
Definitely will shop again and recommend to my friends, but it would worth noting on the website that postage will take about 3 weeks.

This company is the worst fashion company I have ever had the misfortune to deal with. If I could give them a ZERO RATING I WOULD. In November 2019 I bought a coat and a jacket from Peter Hahn, two years later the tag on the end of my zip to my jacket came off, other than that the jacket which was a Fuchs Schmit was fine it was lovely and warm, and I really loved it. I rang Peter Hahn and spoke to a woman who told me Hermes would pick up the jacket and they would put it right as all their cloths have a lifetime guarantee. She told me to write a note and place it inside the bag which I did, Having not heard from them for nearly three weeks I telephoned only to be told that my jacket had been returned to Germany and binned. I can't really repeat in writing what I thought of this idiot or the company, she told me it was a mistake and that the note enclosed in the bag was never read but the value of the jacket which was over £280 pounds would be refunded. I told her i didn't want a refund I wanted my jacket back. As I was dealing with a complete air head I wrote to Germany and received no reply. My letter which I had sent via the UK office had been intercepted and not forwarded to Germany for the attention of the director. They offered me a 30% discount on another jacket which was a total insult as the jacket I had was no longer being manufactured and the replacement was twice the price of the original jacket so I declined as i shall NEVER buy from these dishonest people again. Stupid is putting it mildly dishonest is more appropriate. They keep sending me their catalogue which goes straight inside the bin. I certainly do not recommend this company, their policy stinks and is a total lie. What they can't fix they throw away, so they say. I don't believe that at all. Except for the missing tag at the end of the zip there was NOTHING wrong with my jacket. No doubt it was sold off!! DISGUSTING behaviour. I call it legal THEFT except it's not legal, it is theft in its crudest form!!

Trousers problem unravelled. Package found crammed into our log store behind stacked wood. No note from GPO, no advanced email from Peter Hahn. No idea when delivered! Still trousers fine!

Received junk mail with no postage, I paid £2.50 as I was unsure of what it could be, I received a unwanted voucher which was out of date. Please AVOID as it seems it’s happened to a few people.

They are that bad they don't even put postage on their mail! I was out at the time and had a message from Royal Mail saying they were unable to deliver a letter without saying who it was from. Paid £2.50 to get some rubbish marketing from peterhahn.co.uk.

I have been buying from Peter Hahn since 2016, over those years I have averaged ordering about 3 items per year, a fair proportion of which I need to send back, but that is OK, as buying online is always a bit of a gamble. What irritates me most is the length of time is takes from order date to delivery, which is usually in excess of 2 weeks, even though the notification that 'Your Peter Hahn package is on its way to you' is usually sent out within a couple of days of the order, it takes another 14 days for it to be delivered to my door. This is not a recent phenomenon as a result of COVID-19.

The products they sell are of good quality, but if you're not careful you will be inundated with catalogues through the post, from Peter Hahn and others.