After months and months of failing with banks to achieve what we felt was a veryblow risk and simple finance goal, Pepper money gave us some simple and clear alternatives that achieved a suitable outc... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Trustworthy lender for a single parent household. I've had no issues since joining almost 4 years ago. App is easy to use and you always receive emails and info when interest rates are going up or do... Vis mer
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Peppermoney have made it easy and comfortable taking out a loan with them. Clear Information and customer service has been great, always willing to talk and help you out. They make you feel more than... Vis mer
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Going through a tough time at the moment I need a little bit of breather. Simon was able to accommodate my hardship factors of the current situations of my relationships and family. The extension has... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Kontaktopplysninger
Australia
- www.peppermoney.com.au
4,8
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I spoke to Michael 26 August…
I spoke to Michael 26 August ..absolutely amazing customer service
He explained everything i needed to know with our situation..
I appreciate your time Michael ..
An asset to your company
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Thank you for taking the time to share your experience, Emilia. We're so pleased to hear that Michael was able to provide the support and information you needed. Buying or managing a home loan can sometimes feel overwhelming, so it's great to know he helped make things clearer for you. We appreciate your kind words and thank you for choosing Pepper Money.
Kind Regards,
Ceejay
Made everything about lending easy
Made everything about lending easy, even as a small business owner, everything went very smooth, the agent Sheryl was super responsive and helpful. Couldn’t fault my experience.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Thank you for sharing your experience, James. We're delighted to hear that the lending process felt straightforward and smooth for your business needs. It's also wonderful to know that Sheryl was able to provide responsive and helpful support throughout the journey. We truly appreciate you taking the time to leave a review and thank you for choosing Pepper Money.
Kind Regards,
Ceejay
Very fast and great service
Very fast and great service
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Thank you for your review, Chris. We're pleased to hear that you had a fast and positive experience with us. We appreciate you taking the time to share your feedback and thank you for choosing Pepper Money. We look forward to assisting you again whenever you need us.
Kind Regards,
Ceejay
Great service great rate
Great service great rate, love these guys
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Thank you for your kind words, Clinton. We're grateful for the opportunity to assist with your lending needs and are pleased to hear you've had a positive experience with both our service and rates. We appreciate you taking the time to share your feedback and for choosing Pepper Money.
Kind Regards,
Ceejay
Dysfunctional…
Online banking is flaky and pathetic. They love to over communicate via snail and email, but half the time the communications are erroneous. They draw the wrong mortgage payment amount from the Offset account two months in a row, and send me an email telling me to pay the right amount or it could impact my credit rating. Wife spent 30 mins talking to Helpdesk and still wasn’t convinced she’d resolved anything. They couldn’t organise a proverbial in a brothel.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Dear Richard,
Thank you for sharing your experience. We're sorry to hear about the issues you've encountered and understand how frustrating it must be when repayment amounts and account communications don't align with your expectations.
We also appreciate the time your wife spent speaking with our team and regret that the experience did not leave you feeling confident that the matter would be resolved.
We'd like the opportunity to investigate this further and work towards a resolution.
Please contact our Customer Service team on 137 377 or send us an email at customercare@pepper.con.au with your information so we can review your account and provide further assistance. Your feedback is important to us, and we're committed to supporting you.
Kind Regards,
Ceejay
This is our 4th investment loan with…
This is our 4th investment loan with pepper 🌶️ money 💰 in the last 12 months. They have been easy to work with & have supported us building a property portfolio for our families future. Thanks for helping us Pepper Money!! 10/10.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Josh,
Thank you for your continued trust and support. We're thrilled to have been part of your property journey and to help you reach your investment goals. It means a lot to know we've made the process easy and supportive along the way. We look forward to assisting you again in the future. Thanks for choosing Pepper Money!
Kind Regards,
Ceejay
Shoutout to Simon
Shoutout to Simon for being so helpful, understanding and thorough. Truly deserves more than 5 stars!!! Thank you Simon for your assistance!
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Brooke,
We're delighted to hear that Simon was so helpful, understanding, and thorough throughout your experience. We'll be sure to pass on your kind words and recognition to him.
Kind regards,
Mile
Currently going through a difficult…
Currently going through a difficult time, where I never thought I would have to ask for help. I was able to speak with a representative Jose who was kind, empathetic of my current situation. Jose took the time to listen and provide options to help my current circumstances. Thank you Jose for your help and understanding
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Natasha,
Thank you for sharing your experience. We're sorry to hear you're going through a difficult time, but we're happy that Jose was able to provide the support and understanding you needed and took the time to listen, show empathy, and work through options to assist with your circumstances. We'll be sure to pass on your kind words and recognition. Thank you for trusting Pepper Money during this challenging time.
Kind regards,
Mile
There is a reason they are the last resort for all brokers
The amount of 5 star reviews here are very clearly purchased. This bank is the last resort bank of every broker. They are the worst to deal with, have very high rates but will get you your loan. I have had many dealings with pepper recently so below are a few of my experiences.
I called to ask for my loan statements. After providing each account number and guaranteed I would receive them it took 4 phone calls and over an hour of my time for the most simple request. Each time I spoke with a different assistant who confidently told me they were doing it. They were wrong.
On the 4 occasions my interest rate increased this year my weekly repayment immediately increased however for the first time 2 out of 4 of my loans had a decrease in interest rate of 0.03% and is taking two months before any payments are changing. I was told the billing cycle is monthly however I am still waiting to see any drop in my weekly repayments. I have been told it takes 2 months to come into effect.
Now knowing phone calls are hopeless, I put an enquiry through the website. This took almost a week to be responded to. In the email chain I was quickly directed to the retention team so I asked for the email address. Not even this request was easy. I had to email assistance then customer care before I was provided the email adress.
Also want to mention the website will give you suggestions on possibilities if you are struggling to pay your loan however if you signed a contract you cannot for example have the $10 per month per account keeping fee removed and if you do go for hardship it will go against your credit rating. Definitely no chance of receiving a interest rate decrease.
All in all the contracts are hard to get out of, the rates increase more times then the central banks increase, all staff seem friendly however noone actually answers your questions.
Definitely would not recommend even if your broker tells you can refinance elsewhere after a year, they are most likely lying
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Charles,
We're sorry to hear about your experience and the frustration caused by delays, communication issues, and the service you received. We appreciate you taking the time to raise these concerns and would welcome the opportunity to review them further. Please email your loan number to cx@pepper.com.au so we can investigate and assist.
Kind regards,
Mile
Hardship arrangement
Lisa at Pepper Money dealt with my request for a hardship arrangement. She was able to help me out immediately. I really appreciate it and I give her a big Thank You.
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Dear Louie,
Thank you for taking the time to share your experience. We're pleased to hear Lisa was able to assist you promptly and provide support when you needed it most. We'll be sure to pass on your kind feedback. Thank you for choosing Pepper Money.
Kind Regards,
Ceejay G.
The girl I spoke to was lovely and she…
The girl I spoke to was lovely and she helped me come up with a fast resolution to assist me with my situation. very easy to deal with.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Jordan,
Thank you for your kind feedback! We're glad to hear that our team member was able to provide a fast resolution to help you with your situation.
Kind regards,
Mile
Cannot get int set up info for Pepper…
Cannot get int set up info for Pepper Money
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Trish,
So, I can best assist, please send your best contact number to cx@pepper.com.au and I will have a representative help you.
Kind regards,
Mile
very easy to deal with always speak to…
very easy to deal with always speak to my broker personally
1. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi,
Thank you for giving us 5-stars! We're delighted to hear that you found us easy to deal with and that our team maintained a strong relationship with your broker throughout the process.
Kind regards,
Mile
This has been a horrendous experience
This has been a horrendous experience.
The service has been unhelpful & unfriendly. No solutions are provided only an empty promise of “Matt will call you back.” If you’re looking at placing your business with them I suggest you research throughly and make an informed decision.
Personally it’s not worth your mental health.
Terrible!
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Bec,
Thank you for sharing your feedback. I am sorry to hear that your experience has left you feeling frustrated and unsupported.
So, I can best investigate what happened could you please email me your best contact number and or loan number to cx@pepper.com.au and I will have someone be in contact with you.
Kind regards,
Mile
Home Loan
Hello Everyone,
Till this day something that felt impossible finally was achieved by Pepper Money.
My home loan was approved !
They are very easy to work with + very clear on what is needed to be done.
As normal banks are hard to work with in the Australian Standarts, Pepper Money was a relief.
I would like to thank the whole crew for helping us make our dreams come true
It was a joy to work with you all and keep up the good work !
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Mustafa,
We're delighted to hear that achieving your home loan felt like making the impossible possible. Congratulations on your approval and on reaching such an important milestone.
It's wonderful to know that our team made the process straightforward, kept communication clear, and supported you every step of the way.
Kind regards,
Mile
Great information and helpful team…
Great information and helpful team members
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Sandra,
We're delighted to hear you found our information helpful and had a great experience with our team. We appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
Mile
Simple and hassle free
From application to now has always been simple and hassle free . Staff have also been great to deal with
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Blair,
We're delighted to hear that your experience has been simple and hassle-free from application through to today. We appreciate your support and thank you for choosing Pepper Money.
Kind regards,
Mile
Easy process
Easy process, fast answers and real visibility of your loan - I highly recommend Pepper
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Jai,
It's to hear that you found the process easy, received fast answers, and appreciated the visibility of your loan throughout the journey.
Kind regards,
Mile
Excellent communication and assistance, from friendly staff.
Right from the outset, my experience with Pepper has only improved every year. They have moved with the times, with easier communication and upgraded website access every year. My home loan
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Thank you for your continued support and for sharing your experience. We're pleased to hear that you've found our communication and online services improving over the years. We appreciate you choosing Pepper for your home loan and look forward to continuing to support you.
Kind regards,
Ceejay
Great customer service
Company is consistant, customer service is excellent
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Kim,
Thank you for a lovely review! We're delighted to hear that you've found our service consistently reliable and our customer service excellent.
Kind regards,
Mile
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.