Pen Heaven Anmeldelser 

Super service - very pleased - thank you!

Quick delivery and no apparent problems with the quality of the products, and reasonably priced!
Will probably use them again in the future.

Spent ages looking for Lamy eraser refill online at reasonable cost. Was attracted here because it clearly said FREE UK postage on product page, but when you go to checkout postage is £2 and no way to select free postage. Wasted my time and even more writing this review!

Received a personalised Parker pen as a gift. First time I went to use it, it did not work. Looked at the ink cartridge, clearly this had already been well used. Shocking.

Some of the best customer service I've every encountered. I had some issues with the pens I bought and the team were quick to respond and went out of there way to help. Brilliant and will continue to purchase from you!

Thanks

Ho recentemente acquistato una penna Parker da collezione su questo sito. Il prezzo più basso degli altri store mi aveva fatto un po' insospettire, però la possibilità di pagare con PayPal mi ha convinto.
La penna è arrivata in meno di una settimana con spedizione DPD (Bartolini) ed era esattamente come nella descrizione. Personalmente sono molto soddisfatto.

Has some pens engraved for our company. Very impressed, fast, simple and friendly service. Also really good value. Will defiantly be using again! Thanks

I needed to buy a fountain pen and needed engraving to match a prior pen I had.

I cannot praise Pen Heaven (and especially Chris) highly enough for the speed, friendliness, professionalism and enthusiasm for ensuring that as far as possible, they were able to match what I needed, and when I needed it, at a very reasonable price.

Chris went out of his way to make that I knew what was happening every step of the way and I cannot thank him and Pen Heaven enough for the perfectly engraved pen I received a couple of days after ordering it.

Superb service, including the delivery, via TRACKED Royal Mail. So I knew when it was coming and when to ecpect it.

Great service....quick..good price. Very well packaged.
Can't give it 5 yet because it's not been used as it's for a present.

I bought one EF nib and ink cartridges . The nib had a flaw , the turquoise ink was more blue grey and the mango ink was rather green olive . Very disappointed ! think they sell products they know are of poor quality .

Was for the best price for a TWSBI fountain pen, and this company came up as the lowest, but they hadn't put the VAT % on the 'offer'. So the final price, much higher than the other company i'd found. And as their website was being updated, ordered by phone. Staff did not inform me about the VAT.
Meanwhile, the TSWBI Diamond 580 fountain pen (designed and made in Taiwan) with a piston mechanism is fabulous. You can change the nibs!

Ordered a Parker pen. Service was excellent. Arrived quickly. A few months later the refill converter stopped working properly. I contacted Pen Heaven and was given some advice to try. When this didn’t work they sent me a replacement immediately. No fuss. Fabulous customer service!

Pen Heaven themselves were very good. But I bought a Visconti gel ink ball point refill from them and it is absolutely horrible. It feels as if you are moving the pen over a metal file, so all lines come out jagged. It's the very opposite of smooth, and it's gone straight in the trash - six quids' worth of trash! Don't buy Visconti!

Brilliant experience with Pen Heaven.

Order was delivered the following day and tracking info was provided allowing me to check the status of my order. The staff I dealt with were friendly, helpful, and highly responsive to my communication.

My items were securely packaged and great quality - I would definitely shop with Pen Heaven again in the future.

Super experience, ordered a parker which I was disappointed with (not Pen Heaven's fault, just the quality of parkers has fallen dramatically) and was helped no end by Gemma, couldn't ask for a better experience. Offered friendly and impartial advise, answered all of my queries to perfection.

I ended up trying a brand of pen which I'd been looking at with the help and advice given, I can safely say I'm so glad I was given the advice I received, as the pen is outstanding.

To the reviewers ranting about ink already in pens, a lot of manufacturers actually do test the pens before they leave the factory. For example Lamy test every single pen before it leaves the factory, so it is common to find residual ink in the pen.

I will be using Pen Heaven for all of my needs going forwards, and I'd strongly advise others to give them a try.

It arrived as planned but the pen seemed used at it was writing black when I put orange ink cartridge in. I than washed the pen and more black ink came out which shows the pen was used before either as a display module or a customer return. I didn't want to go through the hassle of returning due to the pandemic.
I am quite disappointed and don't think will be returning anytime soon.

Excellent Service and good quality products

Order a pen with engraving Friday lunchtime, the pen was delivered the next day.
I made a mistake on the order, which was rectified for me over the phone (phone was answered straight away).
The pen itself was excellent value and the engraving looked great.
I would highly recommend!

Great service. Ordered a pen on the Thursday. Delivered early Monday morning. Great prices and a varied choice of pens. Will be ordering again for Christmas presents. Love the free engraving too!

I usually don't write reviews but this one was really extraordinary in all the wrong ways. I ordered a pen with express, but the package never arrived. I contacted customer service and after many emails back and forth and days later, it was eventually declared as "lost". The express fee was refunded and a replacement package was sent out. I understand that packages can get lost, so I filed this experience under "bad luck". However, the information provided by the customer service team in the beginning wasn't very substantial. Most of all, I couldn't understand why they never sent me the tracking link so I can check it out myself, even if I asked for it several times. Every package that is sent has a tracking link, so I don't understand why they couldn't or wouldn't provide it to me. The replacement package is also taking weeks to arrive until I contacted the post office myself and realised that the package has been stuck in customs for more than a week because it wasn't declared properly. For me, that's a no go. If you have a business that entails sending out packages, then the basics of which is the proper declaration of a package. As of this writing, I still don't have my order, a month after ordering.

I don't want to say that this is representative of their service as whole. Maybe it was just bad luck. At the end of the day, the customer service team tried their best and it seemed like they really wanted to solve the problem. But two shipments going wrong for one and the same order is simply disappointing and not very acceptable in my opinion.