Paysafe Anmeldelser 

Just give me reply on this answer as you sent me email that you closed my one acc because i have two
Answer this in simple words: Why you closed without asking customer why not the other one is closed why that one is closed in which i deposited.

Can you give me a valid reason
Like i registered two accounts accordingly you
A
B
You closed A but did not closed B
It could be B acc which could be close but you closed that in which i added funds. And I have your email which shows you said you closed without asking anything from me.

Clearly shows i got scammed. 10 years old baby could understand this. trustpilot please take this matter seriously they just taking peoples hard earned money.

Subject: FORMAL COMPLAINT: Urgent Access to Funds – Account ID: [Vpišite vaš ID številko računa]
​To Whom It May Concern,
​I am writing this email to lodge a formal complaint regarding the current status of my Neteller account and the unauthorized freezing of my funds.
​My account has been restricted/frozen for 6 days without any prior notice or clear explanation. Despite my attempts to contact your support team, I have received no response or assistance. This lack of communication and the inability to access my own funds is causing me significant financial distress and is completely unacceptable.
​Account Details:
​Name: Sanela Agić

I think Paysafe is a great resource / platform. I problem is that my purpose is to create a way for people to pay online for my online courses. I did not find setting that up easy but rather difficult. So I bailed.

Scam at its finest. They charge you £25 for the loan to be released saying you will be loaned out £5110. But to release that 5110 you need to pay another 110 through gift card. 🤣🤣🤣what a joke. Emailed them saying I want my money back never replied so told them to keep it. 🤣🤣

The sign-up process was very easy and the rates were very reasonable. I signed up in January 2026 due to dissatisfaction with another processing company involving high rates and horrible communication. The communication with this company is very good. I love the user-friendly website’s platform and phone app that can serve to collect payments through Apple Pay or tap card processing. I am so very happy with this company!

Achtung: Paysafe hat am 27.04.2026 unautorisierte Doppelabbuchungen von meinem Bankkonto vorgenommen. Es wurden Beträge für Käufe eingezogen, die bereits im März/April vollständig bezahlt waren.

Ich habe den Support sofort kontaktiert (Support-Fall: 14404778). Intern wird das Problem unter der technischen Referenz INC0304363 als Systemfehler geführt. Trotz dieser eindeutigen Sachlage und der Tatsache, dass mein Konto durch diesen Fehler massiv ins Minus gezogen wurde, erfolgt keine automatische Rückerstattung.

Es ist eine Frechheit, Kunden nach einem eigenen technischen Versagen so lange auf ihr Geld warten zu lassen. Ich habe den Fall bereits der FINMA und der SRO-Treuhand gemeldet. Wer denselben Fehler im Konto sieht: Sofort Chargeback über die Bank einleiten!
UPDATE 20:36 Uhr: Habe soeben die Bestätigungs E-Mail erhalten, dass mein Fall (ID: 14404778) an die Fachabteilung weitergeleitet wurde. Ich erwarte nun die finale Bestätigung der Rückerstattung der 3.600 CHF (Fehler INC0304363) noch in dieser Woche!

Vielen Dank für die Standardantwort. Ich habe bereits am Samstag (25.04.) eine ausführliche E-Mail mit allen Details und IBANs gesendet. Mein Fall ist unter der FALL-ID: 14404778 registriert und steht auf 'In Bearbeitung'. Es geht um ca. 3.600 CHF aufgrund Ihres Systemfehlers INC0304363. Ich erwarte keine Kontaktformulare, sondern die Bestätigung der Rückerstattung!

In der nacht von 24.04.2026-25.04.2026 wurden mir erneut beträge von meiner bank abgebucht die schon mitte märz abgebucht wurden. Es handelt sich um mehrere tausend CHF die mir jetzt übers wochenende erneut von meinem Bankkonto abgezogen wurden. Mail an info habe ich am samstag gleich gemacht und warte nun auf eine Rückmeldung. Solche sachen sind erschreckend. Ich möchte mein Geld zurück.

Terrible system. They block your vouchers for no reason. Getting your money back is almost impossible. Feels like a scam.

I have tried to cancel this account for over 3 weeks. They made charges NOT in keeping with the contract and were absolutely dismissive or my requests for clarification. Found out that their 'consumer rating' was based on amount paid in advertising and not on actual customers. Total sham!
Update: PaySafe would like to talk to me about my experience? An additional 10 emails and phone calls (none of which have been returned!) I think we, the scammed, should file a lawsuit.

In response to Paysafe's reply below: I have already contacted your customer care team multiple times over the past weeks, including more than once today. I received no help — only automated, copy‑and‑paste responses that did not address the issue.
Please stop redirecting me to the same team and actually escalate this to someone who can resolve it.

Here again is my review:
Tried over a few weeks to top up my account with two different vouchers, but the topping up process is blocked. I only need Paysafe to pay for one thing, nothing else, so it means if they can't sort this I lose my money. I applied for a refund for the first voucher thinking it was glitched. Out of 25 euros they keep 7 but i had no choice I thought. That was a couple of weeks ago and no sign of the refund. I bought another cheaper voucher after learning that I could still use Paysafe for the payment I needed to do but that one is also blocked and I still can't top up from it. Customer service only says the voucher is valid but does nothing to remove the block. Paysafe may not be considered a "scam" per se, but it appears to be very scammy in its behaviour and risky to use. Charging nearly one-third for a voucher refund is completely gouging. After this is sorted and seeing the other reviews I won't be using it again and will be warning others. If Paysafe wishes me to soften my stance to any degree, they will have to solve this problem immediately, both the block in topping up with the voucher (without causing me to lose more money) and a total immediate refund for my other voucher.

Siempre an sido muy amables y an buscado una solucion a mis nesecidades a sido un placer trabajar con ustedes

The agent I dealt with was knowledgeable of the product that he was selling me. He also gave options. Followed through with my delivery of the device. And made sure the device was in working order

overall the experience was good, I liked how easy it was to create an invoice and send that to my customers. The only downside for me was that I wasn't generating enough money to be able to pay the $45 per month fee. I'm still in the beginning phases of the company and not making a lot of money yet

Also der Kundensupport ist ja wirklich das schlimmste was ich bisher erlebt habe.
Ich wollte eine Rückerstattung auf mein Konto haben, was ja nur über die Mobile App möglich ist in der Schweiz. Jedoch kam immer eine Fehlermeldung. Ich habe mindestens 10 Emails an info at paysafecard.com geschickt. Die ersten 3 wurden noch beantwortet mit Standard Vorlagen und nach der 3 und das ist über 30 Tage her , verweigert PaysafeCard jegliche Kommunikation weder per Email noch die Tickets die unter Hilfe offen sind. Das Schreit nach einer Betreibung ...

I am a UK-based business and recently contacted Paysafe regarding a service enquiry. I did not receive any response whatsoever, which is extremely disappointing for a company operating at this level. Their customer service setup is frankly unacceptable. The website makes it appear as though there is proper UK support, but in reality there is no clear, accessible head office contact, and communication is either delayed or non-existent. If you are targeting UK clients, you need to provide a genuine, reliable support structure. including a proper UK contact number and responsive, trained staff. At present, its AWFUL. Overall, a very frustrating experience and not what I would expect from a payment provider. This needs serious improvement.

there 100% scammers to a point 2 different scammers i would say same office , shed , port a cabin or back bedroom sent me twice to loans , u never pay up front even with bad credit , they make it sound so promising you almost get excited. stop it to good to be true , look at emails , wording and layout . dont give them no details they sell it on to other scammers, TO GOOD TO BE TRUE-DONT DO IT- GO AND HAVE A CAKE !!!!!

PaySafe is the worst merchant processing company in the market. Avoid them at all costs. I would not even recommend them to a merchant who was turned down by everyone else. They are absolutely horrible.

I was onboarded after being solicited by National Bankcard and moved my business, Event Rush Holdings, to Paysafe. Since opening my account on March 25, 2026, I processed over 200 legitimate transactions totaling $17,288.30.

I have not received a single deposit.

Paysafe requested verification for only 4 transactions, which I fully complied with by providing customer details and proof of service, including QR scan data and timestamps confirming attendance. All transactions were legitimate and fulfilled.

I was instructed to continue processing and told the review would take 1–3 business days. I was later informed that funds would be released. Instead, delays continued while additional transactions were processed, followed by a sudden decision to shut down the account and hold 100% of funds for up to 180 days—without identifying any specific violation.

At this point, it appears I have effectively extended a $17,000+ interest-free loan to this company.

If there were concerns about 4 transactions, commercially reasonable alternatives existed, such as placing a reserve only on those transactions. Instead, 100% of funds were withheld, which appears excessive and disproportionate.

This raises serious concerns regarding:

Lack of transparency in risk determinations
Failure to act in commercially reasonable good faith
Potential unfair or deceptive practices (UDAAP) given the representations made and reliance induced

Customer support has not provided meaningful explanations or cited any specific contractual violation.

To Paysafe executive and compliance teams:
I am requesting immediate review of this account and release of funds, or a clear written explanation supported by specific contractual provisions and risk criteria. I am not going away and every single day that passes, i will write one blog post of my experience until you are no more or my full balance as to which I never saw a dime is deposited.

To other business owners:
Understand the risk of delayed or withheld payouts, even after verified transactions and completed services.

Jag skulle faktiskt inte ge en stjärna alls till denna mellan-hand överföring tjänst för pengar. Det fungerar inte. De har låst min konto och vid upphämtning av appen inte alls känner min inloggning etc. Skam faktiskt !

I bought a paysafe card and it was blocked, got redirected to their customer service. There, they requested a photo of the paysafe bill with a code written on it as proof that it was actually me, along with other info, such as name, address and such. I did it. 2-3 weeks later, they sent me a mail, saying that i can get a refund for the blocked code, they just need id photo, banking info and such.
Why can they not just re-activate the code? Why can't they just send me a new code? Why do I need to give them all of my info, for a refund, when I just want a working code? I read that some people went a step ahead anyway, gave them that info, just to be asked for more info after. Their customer service does not deal with these problems, they eithwr say that they won t do anything about it or just send a no reply response, puahing the refund. Paysafe, your rating is 1.3, at this point, you're almost at the lowest rating anyone can be. You need to reconsider the way you treat your customers and how you do things.

Seit über einem Monat versuche ich das Guthaben von vier gesperrten Paysafecard Pins erstattet zu bekommen. Der Ablauf zur Fall-Eröffnung ist umständlich und der folgende Support schlicht und ergreifend nicht vorhanden. Man bekommt den Eindruck das hier auf Zeit gespielt wird. Ich kann nur eindringlich davor warnen Paysafecard zu nutzen!