Payless Car Rental Anmeldelser 415

Des voleurs, j'ai payé une voiture 2 mois avant de venir au Monténégro. Malheureusement mon vol a été retardé à cause d'une tempête. Je n'ai donc pas pu me présenter a temps ma réservation. Quand j'arrive le lendemain pour récupérer la voiture on me dit qu'elle n'est plus disponible et on refuse de me rembourser ou de trouver une solution. A éviter à tout prix.

Absoluter Horror, über 3 Stunden in der Schlange
warten müssen bis wir mal in die Nähe des Schaltwrs gekommen sind!!! Nie wieder!!

evitate assolutamente di usare questa compagnia.
A seguito di un piccolissimo incidente e in palese violazione del contratto mi hanno ritirato l'auto. ho potuto noleggiarne un' altra perchè avevo un'altra carta di credito, altrimenti sarei rimasto bloccato. Inoltre, tornato a casa, e senza alcuna spiegazione mi hanno addebitato il massimo della framchigia (euro2.500) malgrado il danno fosse minimo, più altri costi per servizi non resi (tassa di rilascio e passaggio in irlanda del nord). Fortunatamente l'assicurazione sottoscritta tramite rentalcar mi ha ripagato la franchigia. Scortesia, incompetenza e assoluta malafede. pagate qualcosina in più, ma evitatela come la peste (e parlo sia di payless che di budget)

Terrible service
Used the Dublin branch.
Unexpected bill for fuel tank not being full. No mention at the time of handing the car back (& it had been filled to max just round the corner).
Customer service repeatedly ask for same info over & over again (despite having it all on their system already) - clearly a delay tactic. Then ultimately parrot back to you what you’ve already told them & do nothing.
Awful customer service. Would not use again or recommend.

Absoluter beschissener Service.
Wir haben über ebookers.ch einen teuren Taxiservice gebucht. Angekommen war niemand dort um uns abzuholen.
Wir haben extra einen frühen Flug gebucht, damit wir noch was vom Tag haben. Als wir dann endlich Payless am Flughafen gefunden haben, versprach die Mitarbeiterin, dass das Taxi in 30 Minuten kommt. Wir warteten dann 1 Stunde und fragten nach, nochmals 15 Minuten. Dann schickte sie uns quer durch den Flughafen, wie mussten den Taxifahrer buchstäblich suchen gehen. Wir haben 2.5h verloren und dann noch zusätzlich im Stau gestanden.
Ebookers dann kontaktiert, hat uns ein Mitarbeiter halbherzig versucht zu helfen und versprochen er meldet sich und schickt und eine E-Mail. Wie warten bis heute noch darauf. Wir wollten unser Geld zurück.

Nie mehr wieder!!!! Total inkompetent beide Firmen. Sowohl Payless wie Ebookers.

Wir haben am 04.03.2024 ein Fahrzeug "Citroen C3" zur Abholung am Flughafen Belgrad gebucht und bezahlt !

Am Tag der Abholung wurde uns dann gesagt, dass das Fahrzeug nicht verfügbar sei und der Mitarbeiter uns einfach wegschicken wollte ! Der Mitarbeiter war sehr unhöflich und hat sich nicht darum gekümmert, dass das Auto gebucht und bereits bezahlt war ! Dasselbe geschah mit einem älteren Herrn und einer Dame mit einem Teenager vor uns.

Nachdem ich sagte, dass ich auf ein Fahrzeug angewiesen sei, wurde mir ein Auto einer höheren Kategorie inklusive Versicherung angeboten. Als ich sagte, dass dies fünfmal teurer wäre als das Fahrzeug, das ich bereits gebucht und bezahlt hatte, sagte der Mitarbeiter nur: "Tja, Pech gehabt. Entweder das Fahrzeug oder gar keins."

Ich wurde buchstäblich GEZWUNGEN, das teurere Fahrzeug mit Versicherung zu buchen. Da ich jedoch auf ein Fahrzeug angewiesen war und Booking.com nicht kontaktieren konnte, musste ich dies zähneknirschend akzeptieren.

Ich habe nun 55.321,56 RSD statt 9.334,06 RSD bezahlt. Also mehr als 5 mal so viel !!! Ich habe 370,80 EUR mehr bezahlt als vorher berechnet !!!!

They tried to scam us at Podgorica airport. We booked online but when we wanted to pick up the car they tried to charge us 400€ as deposit of which we were supposed to only get 200€ back. Upon complain they just started ranting about the minimum wage difference between Montenegro and European countries. Don’t recommend!

very bad experience at payless san diego charging extra 200$ for employee false information never trust them worst car rent experience ever

HORRIBLE!!! I rented from Payless at Orlando Airport and it smelled like Marijuana BAD! Even the attendant helping us load the baggage was horrified!!! We mentioned it as we left and yes we shouldn't of left BUT we were on a tight schedule and had to be 2 hours away for the week we were in Florida. My 2nd contact with Payless was when I called after we reached our destination, again to complain about the smell of the vehicle. I requested a location close by to exchange, I was told there was nothing I had to drive back 2 hours to return. Again, we were on a work schedule that didn't allow a drive back. I was informed to make a complaint on the payless customer portal. I did that and explained the smell and even the note that showed a person said it was good to go!!! Obviously they are marijuana dealers because it was VERY STRONG there is no way it was clean! I never got a response from my online complaint. I return the vehicle after 7 days and it STILL SMELLS!! I inform the person when we return it and even go to the customer service desk. They basically say in their unprofessional tone, we drove off the lot so we assumed the smell!!! Today I get a letter in the mail stating that I am being charged $250 for cleaning due to the SMELL!!!!! OMG REALLY!!! What is wrong with you people? I should be getting a letter stating we are getting a complimentary 7 day rental!!! THIS IS HORRIBLE SERVICE!!!

Habe aus Deutsch am Flughafen Split einen Golf gemietet und bekommen habe ich Fiat ,da ich es nicht akzeptieren wollte würde mir gesagt das ich es nicht nehmen muss obwohl ich für den Golf bezahlt habe plus 1500€ haben die meine Kreditkarte gesperrt würde😌
Aussage war die haben keinen Golf und Fiat ist auf gleich wie Golf .
Nie wieder!!!!!

This company and its workers are horrible! After waiting in line for 2 hours to get a car, I was told it would be pulled up front. The car never came! I went back into the place to see what was going on and they were unhelpful, rude. They finally told me to go get a car in a certain slot in the parking lot with no direction to the whereabouts of this car! It was pouring rain! And the lot is very large. This was in the west palm beach Florida location. If u book online for a certain amount plan on that price doubling when u go to check in!

This is a VERY DISHONEST company. If you rent from them because of their title “Payless”, you have been fooled and deserve it. It should be called “pay more” because they are in business to steal your money and don’t need a gun to do so. We rented a super small size car at San Diego airport on October 6, 2023. The contract had all the fees entered and proper boxes checked. Their TRICK is outright theft. Looking at the preprinted contract you initial and decline “rental liability” and “supplemental liability “. Then, here is the scam, right above all that, “CDW” collision damage waiver, by initialing you are accepting this bogus insurance. So you initial it as declining below, then initial as “accepting” above. Righteous scumbags.
After agreeing to pay $405.33, upon return the new charge was $873.52. Yeah, double because you initial that you wanted this CDW. I have dealt with cons all my life and Payless car rental is #1. I threatened bodily harm if my money was not returned within 48 hours and lo and behold— Payless decided spending 5 hours at the emergency room was not worth $400.00. Can you imagine 4 days rental of a mini size car was $800.00.
Here is your remedy. Call your bank, tell them it’s an unauthorized charge, your bank will close that debt / credit card immediately, Payless gets nothing and you’ll get a new card within 5 days. You got them by the “cajoles”. Then Payless will call you and apologize for the “accounting error by a new employee” and charge you the proper amount. You tell them to shove it where the sun does not shine.
Bottom line: DON’T EVER RENT FROM PAYLESS CAR RENTAL. GIVE THEM CASH FOR YOUR INITIAL RENTAL WITH A CC FOR INCIDENTALS SO YOU DON’T GET SCREWED. THANK YOU FOR LISTENING.

nous sommes arrivees de Paris vers 17h avec un retard de vol de 2h. j'avais acheté sur expedia le trabet avec paylesscar rental et impossible de les trouver !!! aucune indication précise et on a baladé dans tout l'aéroport crevées et personne pour accueillir ou autre. au moment où enfin j'ai trouvé le chauffeur il me dit qu'il a besoin de nos passeports. j'ai refusé et il a pris les photos et la dame du haut ne voulait pas nous laisser partir. j'ai dû crier qu'en fin le chauffeur nous amène à l'hôtel je déconseille cette société de ISTANBUL

I rent a car from Payless through Expedia for $120 for two days. When I went to the counter to get the car they gave me another contract and another with different price than the reservation. The agent was not helpful and he was just trying to complete the process quickly without paying attention to my concerns about the costs. When I returned the car, they emailed me a bill of 370$ with too many detailed expenses that I never were aware of them. Also, I filled up the tank when I returned the car, but they charged me for the gas too. I would say never rent a car from this company because I consider this as a cheating/fraud and just stealing people's money in a gentle and formal manner. I am totally disappointed about this rental company and would never recommend it to customers like me especially who are travelling internationally.

Absolutely horrible experience! Don’t rent a car from this company in Bratislava. They will steal your money we have been scammed €900 for a small scratch on a rim which we did not do since the van was full of damages
Payless….more like you pay more since they do not offer you insurance claiming they do not offer such a service and then they charge you for damages that were already their ! And when sending them proof that these scratches were already their showing the time they kept saying that photos could be edited and said that were not taken in their parking lot, eventhough the photos we took were clear that it was the same parking lot! Their excuse was that the time of the photos were 20 minutes apart! The reason that the photos were 20 minutes apart was because we had a problem to move the seats and when we asked their staff to assist he just told us to check on youtube!! Please note that the same person that assisted us told us we had nothing to worry about because the van was full of scratches and then for a small scratch on the rim that was already their they charged us 900 euros! Do not use payless because they just steal your money!

Payless car rental in Bratislava….more like you pay more since they do not offer you insurance claiming they do not offer such a service and then they charge you for damages that were already their ! And when sending them proof that these scratches were already their showing the time they kept saying that photos could be edited and said that were not taken in their parking lot, eventhough the photos we took were clear that it was the same parking lot! Their excuse was that the time of the photos were 20 minutes apart! The reason that the photos were 20 minutes apart was because we had a problem to move the seats and when we asked their staff to assist he just told us to check on youtube!! Please note that the same person that assisted us told us we had nothing to worry about because the van was full of scratches and then for a small scratch on the rim that was already their they charged us 900 euros! Do not use payless because they just steal your money!

Ripoff at San Diego CA airport where m y Premier card insurance was refuse and I was charged 350$ for a weeks insurance.

WARNING!!! SCAM !!! RUN AWAY!!!
Payless / Avis car rental company uses abusive practices to steal your deposit and more.

Prices are low to trap you!!!
You will never get your deposit back 900€ + additionnal 100€, for completely ridiculous reasons (rain water stains, micro scratches on rims and bumpers, etc).
Payless / Avis = Worst car rental company in the world
=> SCAM

Rent elsewhere but never ever in this company!

Very disappointed by the whole experience. I arrived at the airport and called right away to collect the car - they left me there waiting for 50 mins. Then they made me aware that I have to drop the car off to a different location and get a taxi back to the airport- no reimbursement whatsoever…
After I returned the car they blamed me that I scratched the car - I 100% didn’t scratch it, however they charged me 150€ for it…
Absolutely ridiculous and never again!!!!

Preso ha noleggio una macchina da 190 e arrivato a 500 personale a Bucarest scortese e approfittatori sbagliando il contratto prima con pieno poi hanno voluto il costo del pieno rompendo in continuo le scatole durante le vacanze non prendete le macchina a Bucarest da loro personale scortese e truffatori