Payless Car Rental Anmeldelser 414

Per non perdere tempo ho scelto questa compagnia in quanto hanno l'auto al terminal, quando arrivo scopro che in realtà al terminal c'è solo un ufficio con un'addetta la quale mi dice che per andare a prendere l'auto c'è una navetta. Arrivato all'Ufficio scelgo di fare l'assicurazione completa con francigia al 5%.
I veri problemi iniziano quando una mattina mi sveglio e scopro che l'auto è stata danneggiata allo sportello, chiamo la compagnia i quali mi riferiscono che devo essere io a chiamare la loro assicurazione e far venire il, perito, veramente assurdo!!! v iene questo tizio il quale voleva farmi firmare un foglio nel quale vi era scritto che la franchigia era del 10% sull'intero valore dell'auto, mi rifiuto categoricamente in quanto non firmo cose che non accetto. Quando vado a riconsegnare l'auto gli stessi, nel confermarmi che la franchigia è del 5%, mi riferiscono che è sull'intero valore dell'auto e non sul danno, una vera truffa legalizzata. E ci lasciamo dicendomi che accerteranno in seguito quando dovrò pagare. Adesso mi è arrivato dalla banca un addebito di piu' di mille euro senza alcuna giustificazione. Sto provvedendo a contestare l'intera somma in quanto mi sembra una pratica alquanto scorretta e poco trasparente.

Pessima. Non cadete mai in questa trappola. Avevo prenotato un auto compatta da ritirare all'aeroporto di Bucarest e quando sono arrivata volevano darmene una di categoria inferiore o farmi pagare l'upgrade. Ho chiamato auto europe e ho urlato come una pazza e mi hanno dato un auto di categoria adeguata ma tutta scassata. Evvabè. AL ritorno hanno provato a farmi pagare il lavaggio ma anche lì ho protestato con auto europe e allora hanno provato a farmi pagare i graffi ma per fortuna avevo fatto l'assicurazione totale. In tutto ciò personale pessimo, scortese e un sacco di tempo perso a litigare, ma non è finita: adesso scopro che mi hanno addebitato sulla carta i soldi di un presunto upgrade e devo di nuovo battagliare. Un incubo. Fate attenzione

We werden niet erg vriendelijk geholpen bij de balie op Podgorica. De medewerker was ondertussen aan het ouwehoeren met zijn collega's en probeerde ons allerlei extra's aan te smeren. We hadden van tevoren een verzekering geregeld, maar ze gaven ons het idee dat dit niet voldoende was en dat we voor alle schade zouden opdraaien. Dit voelde niet prettig. Ook niet dat we achteraf extra voor de GPS moesten betalen terwijl we dit niet wisten. Ze laten je van alles ondertekenen, maar kunnen niet goed uitleggen waar je voor moet tekenen.

The 1,3 star average rating on this page left me very sceptical, but I had already booked. My experience however was quite pleasant. The car was nice and for a fair price, the staff was incredibly friendly. I couldn't get the car back in time, but the company agreed to simply prolong it by one day for the same price.

Very good experience. I assume the people with good experiences don't leave reviews, while those with bad experiences do out of frustration.

So, unfortunately we are also victim of Payless Slovakia office.

According to terms of contract, deposit was supposed to be 900 Euro, but when we arrived at their office to pick up car, they said it would be 1500 euro bcs their ID reader did recognize our driving licenses.
First of all, we sent them copies of driving license by email a week before our travel. They said it was ok and did not mention anything about that scanner. Our driving license is international with NFC technology (not RFID), so if their “scanner” can not read it, that is their problem. Or at least, they should mention about scanner in the email or their terms, so we could rent car from different company when we had enough time for that.

Pessima. A Bratislava scrivono “ritiro in aereoporto” anziche “nel terminal” e quindi devi attendere il driver sia all’andata che al ritorno. Per riconsegnare l’auto abbiamo atteso quasi due ore: pignolissimi e disprganizzati. Evitare!!!

Payless Car Rental Bratislava Airport - I had very bad experience with this Car Rental company. The company charged me for small scratch on the car door.
First of all there is no way the scratch happened during my car rental, as the time of rental was without any incidents.
Secondly - they overcharged for the small scratch. Their price list shows completely different amount.
Thirdly - they even point out the car interior tiny speck of dirt on the passenger seat!
I do not recommend the Payless Slovakia car rental company. Look elsewhere and find better customer service!

Terrible service and bullying of customers.
Only excepting theyre own Coverage with bigger costs than the car rental.
Use another company.

Betrug vom feinsten auch noch im Flughafen!

I rented a car with Carjet and got their 'platinum' insurance.I got to Cluj - Romania to collect the car from Payless. I lost the money with Carjet as this guys didn't want to give me any car without paying 160 euro. They didn't care about my 'platinum' insurance...

Hiring from 37 Old Kilmainham Branch is the worst car hire experience we have ever had, they are only getting one Star as you can't post a review with Zero.
Avoid this place if at all possible they are horrible to deal with and their cars are terrible, old, high kms, filthy inside and out, smelly, unsafe and basic

I'd go as far to say they are running some sort of scam from this branch, once they found out we had a tight itinerary to get somewhere, the manager stepped in and told the rep we were dealing with to change the vehicle he had had loaded in the system and was about to give us. They then palmed us off with a car that did not meet the specification of what we had pre-booked. This fact was confirmed on drop off at the airport where the supervisor there confirmed we had been downgraded by a couple of steps.
At the pick up we went out to inspect the car once issued the key and found it to be filthy and smelly and a more basic model than was in our booking. We were so shocked we returned to the representative and were then lied to, telling us "this was the spec of car we had booked", "in Ireland cars are older and more basic than the rest of the world", "this is a safe & good car", "we could pay for an upgrade to the vehicle we expected (a Toyota Corolla) but would need to make our own way to the airport and pay a premium for an upgrade", "they had no vehicles at the branch for an upgrade"
We would have upgraded as the car was that bad but they "had none at the branch" and we didn't have time to waste to go to the airport so we unfortunately took the car.
We immediately regretted this and had a terrible driving experience as the car was so uncomfortable, radio barely worked and didn't feel safe. Car had a NCAP rating of 2 and we noticed mid journey the passenger airbag had been turned off. Resulting in us stopping our journey and searching to find how to switch it back on as we didn't feel safe.

All in all the worst experience we have ever had with car hire anywhere in the world and terrible people to deal with. It ruined our short stay in Ireland and caused back ache through uncomfortable driving position
Avoid this business if possible and if you deal with them do not engage with them on your plans as they will be looking for opportunities to rip you off.
The manager of the branch was of no help and wouldn't engage with us at all and we believe he was the instigator of the entire scam.

Total bait and switch. 5 weeks in advance I reserved (and prepaid) a "Nissan Maxima or equivalent" for a five day rental. The prepaid rate was 43/day plus all the BS tacked on fees. We arrive at the airport and I'm told "we don't have a Maxima available, I can offer you a Chevy Malibu." I said "do you think that's equivalent to a Maxima?" I said I needed 5 belts and a trunk big enough for 3 large suitcases. They tried to upsell me on a Chrysler mini van (63 per day extra!). I ended up paying 40/day extra for a TOTALLY beat to crap--I mean a real fright pig--Dodge Journey. These guys were literally laughing at me at the counter as I tried to argue. In the lot they were exceptionally rude. The car was an complete embarrassment that drove even worse than it looked. This rental cost me close to double the original booked price. Don't patronize these jerks, they're THE WORST company I've dealt with! I am a frequent renter in San Diego and I'll never go there again. I'd give zero stars if it was an option.

Worst car ever! We paid for a mid-size and got a subcompact 80,000 mile+ beater. I wonder if it is because we did not opt into the extra insurance, which we already have. Even the levers on the vent were missing and the hub caps were mismatched. We wondered if the car would break down before we returned it.

Scammers

There was no one to greet me in the middle of the night as I arrived at 2 30 AM, and when I called , they told me I don't have a reservation but they can offer me a car for rent "from their side"..
As I don't live in the city, I had to take an uber that costed me a lot.
After several calls the next day someone answered from a noisy location and I could hear the phone being passed around from. somewhere in traffic.

After checking again they said the car request went to a different city miles away, even tho it was clearly stated on my voucher Bucharest OTP.
Than they blamed Economy Bookings, the site I used, saying they sent the request to a different city because their OTP location was already closed for online reservations.

I figured they do this sneaky tricks in summer because it is busy season, and they hope to rent cars for higher prices causing stress to clients. Do Not Rent From Them.

After telling them I was offered a car the previous night even tho they told me I had no reservation, I was told in a rude manner that I either come and pick up the car at that time, and they will scratch one day as a form of refund or they will reject the request from Economy Bookings. Of course I refused.
This is the usual rude way of treating customers in Romania. I don’t take deals from scammers.

They should stop trying to play tricks on people, and send their staff to training or even primary school in order to teach them how to talk to a client, or teach them company policy, replace them or chose down in my opinion.

Avoid them at a huge distance
Payless now Pay more later
that's what the full name should be
They blocked 350 Euro from my card for made-up cases that had no basis in reality.
1. I asked three times by e-mail what does it mean if the interior is dirty? Ignorance without interpretation.
They charged 100 Euro only for crumbs on the floor and a napkin, which can be vacuumed in 5 seconds (photo attached).
Crumbs or sand do not permanently pollute the car and require specialized cleaning!!! Vacuuming and dusting is standard in every car rental company.
2. That's why they deliberately removed the car floor mats in every car so you couldn't shake it off yourself.
3. If you return the car during the hours when the office is closed and you do not have the opportunity to return and inspect the car with the employee, be aware that they will charge you for everything that will bring them additional income, preferably up to 500 Euro, because it is a pity that cannot be dealt with you can go to court in Slovak Republic.
4. But luckily I booked the car through Ryanair and abroad such matters are dealt with in the Small Court and I will not hesitate to sue them.
Documents and photos with date and time will have to be shown and compared with mine and the interpretation of the regulations regarding crumbs on the floor explained.
5. They show me photo evidence of the "damaged", but it was only a dirty alloy rim, which did not even come from the car I rented, and they charged me 250 Euro, as if its complete replacement was required (photo attached).
I sent 3 e-mails requesting to show information about the history of the photo, date, time and view of the entire car, not just the alloy rim - it was ignored. It's like writing to a wall. You won't get anything from them because they have fabricated evidence and interpretations.
The photo is a mistake or a deliberate scam, because I have my own, which does not match their photo. The screws and the Renault emblem are arranged completely differently.
6. The customer service level is terrible, I had to personally explain the matter, show photos, see their documentation from the protocol, I was chased away by the manager and treated very badly.
5. They won't pay you a taxi to get to the terminal because their base is outside the airport.
Only inconveniences and artificial problems. They don't even deserve 1 star.
Payless now Pay more later

Prenotato con broker Autoeurope una AYGO per 3 giorni 54 €.
Arrivato al counter Payless (voglia di fare saltami addosso) mi fanno pagare il pieno in anticipo 108 € + IVA. La Toyota Aygo ha un serbatoio da 35 litri. Oltre al pieno anche i bolli stradali (non so quali visto che circolo in città), per un totale di 142 €. Quindi il totale con il broker sale a 196 €. Che affare! Era meglio Hertz o Avis!

This is hands down the worst experience I have ever had with a car rental company. When we picked up the car the first thing we noticed was how dirty the outside of the vehicle was. As we were driving on the highway and the sun shined on the mirrors, I was instantly blinded. I could not see out of any window or mirror. They look like they were all wiped with dirty oiled rags. Once we were out of the vehicle and did a more thorough look at the car we noticed it looked like someone had gotten sick out of the back window. The second thing we noticed was the pungent smell of cigarette smoke. ] & proceeded to tell me I needed to go to a location 4+ hours away.I tried calling multiple times throughout this entire process to get resolved.i finally spoke to a manager that said I could call the roadside number & they would bring a vehicle to me.I called roadside they stated it's up to the roadside people if they want to take the time & do the switch, however, I would be charged for it.this is very concerning to me that companies like this still exist today, especially when it was offered through perks at work.Ended up calling co 9Xs on vacation & have yet to get a resolution. Have photos to support

Rented from Payless through my Delta app thinking it would be a seamless transaction. Never again. Payless is poorly managed, makes it hard to get to customer service, and when they say the problem is resolved, you find out days later that it really wasn’t. I had a one day meeting in Brooklyn. Landed at 8 am, rented a Tesla but picked up another electric car because they didn’t have any Teslas. Fine. Received a receipt of “expected charges for my 14 hour rental and I was on my way. Returned to JFK at 6 pm and was told to leave the car with the keys inside behind a line of other Payless cars being returned. I even cleaned out my car! Boarded my flight at 7:30 pm. 3 days later received a receipt showing I had added 2 additional days and therefore my $78 one day rental was now $250 three day rental. Two phone calls and emails to customer service showing I had boarded my flight (I had to send proof from my Delta miles page to show I actually took the return flight instead of staying in Brooklyn driving around the electric car for 2 extra days). After all this and one week later I get an “Updated Receipt” with the 2 extra days still showing and the $250 on the final total. So that means another call to Payless tomorrow to try to get the fixed. Warning. Stay Away!!! I’ll return to Sixt for all my rental needs.

I was charged a cleaning fee, and I have pictures of the inside of the car showing there was no excessive dirt inside it. We actually cleaned a door full of candy wrappers out when we received the van since it had not been cleaned prior to us receiving the car. While in Denver, it snowed around 12 inches, so we were not hiking on any trails or outdoor activities due to the weather. I've spoken with a customer service rep and she was going to send me pictures of the dirt inside but failed to send them. Payless did send over an email and when speaking with them they told me I needed to call the phone number listed in the email which there isn't one and then was told I needed to speak with "Nora Henry- Payless Operations Team" but no one could provide me with an extension number for her. They did, however, charge my credit card for $250.00!! Please contact me about this matter

Des voleurs, j'ai payé une voiture 2 mois avant de venir au Monténégro. Malheureusement mon vol a été retardé à cause d'une tempête. Je n'ai donc pas pu me présenter a temps ma réservation. Quand j'arrive le lendemain pour récupérer la voiture on me dit qu'elle n'est plus disponible et on refuse de me rembourser ou de trouver une solution. A éviter à tout prix.