Páramo clothing Anmeldelser 

I, or rather we have a couple of Paramo jackets, they're fantastically well made and really do last many years.
My favourite jacket was damaged and I needed some fabric to repair it, although I couldn't identify the exact model number (the same jacket will have many iterations over the course of its development and sale), Despite the best efforts of Paramo, we were unable to pinpoint the exact fabric, but they were kind enough to send me a repair pack with some fabric and other items to fully reinvigorate the jacket.
I really wanted to keep my favourite waterproof and offered to pay whatever they needed, but it was sent free of charge.
Obviously this is above and beyond customer service, so I've made a donation in their name to a charity local to their head office.
Great products, great customer service and great people.
They also offer repair and recycling services for their products, so if you ever need a new zip or even a whole back panel, they can do it......and - after many, many years when you've worn out your Paramo clothes, send them in and they'll break them down and recycle them into new fabrics etc (they've made enormous efforts to ensure their products contain a lot of recycled content).
Customer for life.

Sean at Paramo customer services could not have been more helpful in listening to my comments and advising me about shape and sizing of a jacket. He also helped me to try another size to be sure I could choose the correct size for me. I greatly appreciated his advice and also his understanding that it was important to get the right sized Paramo jacket.

Popped into the Keswick store to look at the smock jackets, Andy couldn’t have been more helpful. He advised on fit, washing and re-proofing, and features of the jacket. We would totally have looked at the wrong size without his help. Couldn’t recommend popping in and speaking to the staff enough. Great range of sizes and styles in store also.

We visited the Paramo store in Keswick. The sales person, Andy, was extremely knowledgeable, helpful and patient. He explained the technology behind the efficiency of the jackets really well and advised us on what to wear underneath them to ensure optimum performance. He wanted to make sure that we had the best coats for the activities we do. Andy took the time to show us all the features on each jacket. The coats we bought are are superb quality and we are looking forward to trying them out. Thank you, Andy. Top service.

All of the staff especially Andy in the Paramo store in Keswick were extremely knowledgeable and helpful introducing the brand.

I contacted customer services and Lauren was quick to respond and happy to help. The service was great. Thank you for resolving my issue.

Fantastic customer service. Extremely knowledgeable about the products I was interested in.
Aftercare of the garments and warranty explained. Plus a good discount with Veterans Card 20%!

My brilliant wind proof jacket picket zips broke. I contacted Paramo and Sean in customer services couldn’t have been more helpful and a joy to correspond with. I now have a replacement jacket and I’m left feeling like people really do matter. Thank you.

I was dealing with Sean from the customer experience team regarding a warranty claim. He was efficient, professional and sorted my issue very quickly. I am very grateful for his service.

Ashley gave very detailed and expert advise and helped us chose the right jackets, learned a lot and fantastic service all round 👍

Fantastic experience in the Keswick store with Michelle who was really helpful and talked me through all the differences between the jackets and the way Paramo fabrics work. A credit to the team for sure 😊

I’m disabled and recently bought a paramo hoody. Unfortunately, I had difficulty with the zip; which was more than likely due to my disability rather than a design or manufacturing flaw. Paramo customer services were excellent; sympathetic, very efficient & customer orientated. I highly recommend the company.

Staff all v pleasant and patient. Lots of money to part with so makes a difference when they go through everything meticulously. Very knowledgeable and did not feel pressured to make a decision. All round great folks. Bonus points to Andy for being Scottish, even if he is from Paisley!!!

Great experience with Andy. Very helpful and friendly. Thank you.

Paramo is an excellent brand, the shop is well stocked.
All in all a good experience
We received a welcoming professional approach. The staff are very knowledgeable re the product. Great service, patient and helpful without being pushy.
Can 100% recommend the Paramo clothing shop in Keswick

Stopped at Keswick Paramo store, Andy came and guided us through the great selection of jackets. Really knowledgeable and no pushy sales pitch. Cannot recommend enough.

Great service from the Keswick store, staff friendly and knowledgable, we spend a lot of time in the mountains and have been using Paramo clothing for over 30 years, it’s very hard wearing supper functional and lasts forever, great both on and off the mountains. Well done paramo, keep doing what you do.

The customer service was unreal, Andy was very helpful in the fitting and thoroughly explained all the benefits the jacket provided and was happy to chat away about his own experiences using the jacket and other brands that he had previously used. He also explained how to wash the jacket and what to wash it with.

I am incredibly pleased my not just my purchase but also my experience in the shop.

Friendly professional staff member. Good product knowledge and sold us the wash as well as the jacket.

Nice clean shop, everything was well laid out.

Great selection and very helpful and friendly staff at the Keswick store. Thank you Andy 👍🏻