PADI Anmeldelser 

345
TrustScore 4 av 5

4,2

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Il 5 agosto 2026;ho richiesto un duplicato del mio brevetto Advance pagato 47 Euro!!che ho da 30 anni circa dopo un Mese e 5 email mi scrivono che purtroppo il brevetto che avevo scelto non era... Vis mer

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Vurdert til 5 av 5 stjerner

My group had three instructors, Samuel, George and Rosa (I hope that the spelling is correct :) I speak for all when I say that these three persons were the most wonderful, experienced and caring... Vis mer

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Vurdert til 5 av 5 stjerner

I really liked using the Padi E-learning for the open water scuba course. I found it easy to navagate. The way it re-visited the most important points throughout ,worked for me. The videos were well d... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Прошла обучения Open water Diver в Египте. Море впечатлений, очень надёжный, профессиональный подход к обучению. Наш прекрасный учитель Karim Hassan (297715) очень доступно всё рассказал и у нас с н... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dykkerforretning
  2. Sportsbutikk

Skrevet av virksomheten

Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.


Kontaktopplysninger

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TrustScore 4 av 5

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Alle anmeldelser

(345)

63 anmeldelser i de siste 12 månedene

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Vurdert til 1 av 5 stjerner

PADI = EXPENCIVE AND TRASH, SSI = BETTER AND CHEAPER

After spending hours over two days to get some of the e learning done I kept having problems, I had to notify my instructors (The actual school and instructors are great, I just wish they were SSI) and unfortunately it detracted a lot from what could have been a good experience as I turned up to the confined session without and felt I was playing catch up, this is after a late night trying to get it sorted and then having to take time off work the following day (yesterday) and now more time today. DO NOT CHOOSE PADI, THEY ARE CRAP, THEY ARE LIKE A FAKE ROLEX NOWDAYS, YOU PAY FOR THE BRAND BUT YOU GET CRAP.

3. april 2023
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Svar fra PADI

Hello,


We sincerely apologize that the PADI eLearning product you redeemed did not function as promised. We understand your disappointment, and apologize for any inconvenience this may have caused you. I would love the chance to go over your concerns and try to provide a resolution. If you are interested, would you mind contacting us directly at webmaster@padi.com and providing your direct contact information so I may reach out to assist?

Thank you for taking the time to bring this issue to our attention and for the opportunity to assist.


Sincerely,

PADI Customer Relations Support Team

Vurdert til 5 av 5 stjerner

Прошла обучения Open water Diver в…

Прошла обучения Open water Diver в Египте. Море впечатлений, очень надёжный, профессиональный подход к обучению. Наш прекрасный учитель Karim Hassan (297715) очень доступно всё рассказал и у нас с ним было 4 погружений и 3 незабываемых дней. Если кто то ещё в раздумьях надо ли проходить обучения? То ответ очевидный: Да! Очень рекомендую!

13. mars 2023
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Svar fra PADI

Здравствуйте, Каринэ,

Спасибо за ваш отзыв,

Мы рады слышать, что у вас был такой положительный опыт работы с Каримом!

Если мы можем Вам помочь, пожалуйста, обращайтесь к нам по адресу customerservices.emea@padi.com, и мы будем рады помочь Вам.

Vurdert til 5 av 5 stjerner

Great Open Water instructor - Hurghada

It was fun and great experience to learn diving with Karim Hassan (297715) in Hurghada with PADI office. We took our first Open Water course and it was an absolute pleasure. Karim is a great instructor, explaining everything in a friendly way with humor. Highly recommend.

12. mars 2023
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Svar fra PADI

Hello Viktoria,

Thank you for your feedback,

We are happy to hear that you had such a positive experience working with Karim!

If there is ever anything we can assist with please don't hesitate to reach us at customerservices.emea@padi.com and we would be happy to assist you.

Vurdert til 1 av 5 stjerner

Very negative experience i had…

Very negative experience i had completed a 2 day course with a company called scuba evolution in goa india which i enjoyed.

They seem to use padi applications/links/course materials.
I paid around 32000 rupees for the next follow up open water diver course and only recieved a refund of 23,000 rupees because the padi materials were not refundable.
I did not complete the course with scuba evolution because of the app / materials not working.
I was only able to access the padi course materials via google drive link about 3-4 times before the videos and modules disappeared the course materials were never updated to my padi app.

I am out of pocket having to pay for course materials i have not even seen.

The enjoyment of my holidays is ruined because i didn't get to complete the 2nd follow up padi padi course (india was a 10 hour flight for me)

Really really disappointed as due to the hopelessness of padi links/apps i was not confident about completing the course with scuba evolution

21. mars 2023
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Svar fra PADI

Dear Customer,

I am very sorry to hear about your experience during your PADI Course. I would really like the opportunity to help address your concerns and hopefully provide a resolution. If you are interested, would you mind contacting me directly at webmaster@padi.com and providing your direct contact information so I can reach out to assist?

Thank you so much in advance for the opportunity to assist. Looking forward to working with you.

Sincerely,
PADI Customer Relations Support Team

Vurdert til 1 av 5 stjerner

54€ für eine eCard

54€ für eine eCard? Ernsthaft? Das dachte ich mir gerade, als ich, wie bei SSI (hier kostenlos) meine AOWD Brevet als Karte digital hinterlegen wollte.

Reine Abzocke. Zum Glück ist das mein einziges und somit auch letztes Brevet bei PADI.

13. mars 2023
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Svar fra PADI

Wir bedauern die aufgetretenen Probleme sehr. Ich würde gerne die Gelegenheit haben, Ihre Bedenken durchzugehen und zu versuchen, die beste Lösung zu finden. Wenn Sie interessiert sind, würden Sie uns bitte direkt unter webmaster@padi.com kontaktieren und Ihre direkten Kontaktinformationen angeben, damit wir Sie direkt kontaktieren können?

Wir wissen Ihre Hilfe sehr zu schätzen und hoffen, Ihr Vertrauen erneut gewinnen zu können. Ich freue mich auf deine Antwort.

Mit freundlichen Grüße
Customer Relations Team

Vurdert til 1 av 5 stjerner

Awful Web Site, Worse App and non-existent support

Good grief! How bad can it be!? Very, apparently.
Loggin into the very poorly designed, laid out and implemented web site took a number of attempts. Why so many large adverts? Once I am finally in, guess what, no certifications on record.
But, doing a verification check yields all 3 of my certifications, scuba, open water and advanced open water.

Trying to raise a support ticket took 3 attempts.
Trying to create a Revalidate fails every time with a blank screen.

Seriously!? For a global organisation that is supposed to be promoting safe, competent diving and global awareness, this is a massive FAIL!

Next step is to switch my certifications to SSI

8. mars 2023
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Svar fra PADI

Dear David,

I am very sorry to hear that you are experiencing an issue with your records. I would really like the opportunity to help address your concerns and hopefully provide a resolution. If you are interested, would you mind contacting me directly at webmaster@padi.com and providing your direct contact information so I can reach out to assist?

Thank you so much in advance for the opportunity to assist. Looking forward to working with you.

Sincerely,
PADI Customer Relations Support Team

Vurdert til 1 av 5 stjerner

System problems over customer satisfaction

The worst web and app and customer service ever. Don't go with PADI if you have a choice.

I took my Open Water certificate with PADI but since their systems were down at the time, my records didn't show up after I finished the course. I reached out to the customer service to get my certificate before diving on Galapagos, which resulted in an endless mail conversation and technical explanations about the system and what I as a client need to do to get my cert. I did everything they told, the diving school was slow in answering, and still nothing was working. PADI could see my results in the backend of the system but they still couldn't fix me the cert. Now it has been 3 weeks since the course and no certificate, really hope they don't ruin my diving vacay in Galapagos next week!

Tip to PADI: rebuild your web and mobile applications with modern technologies. Many computer engineers can do wonders. Also, never make it the client's fault if your systems are down / something isn't working as it should. I paid 400 dollars to get certified, not to end up being bounced back and forth between the HQ and the dive school. I don't care whose responsibility it is to solve the issue, just solve it. Thanks.

7. mars 2023
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Svar fra PADI

Dear Loviisa,

Thank you for contacting us and providing your feedback with regards to your certification issues. I would love the opportunity to help address the issues you provided and to work on a resolution for you. If you are interested, please contact me directly at webmaster@padi.com and provide your direct contact information so I may get in contact with you ASAP.

We apologize for any inconvenience and thank you for allowing us the opportunity to assist.

Sincerely,
PADI Customer Relations Support Team

Vurdert til 1 av 5 stjerner

PADI are going massively downhill

PADI are going massively downhill. People in dive shops are saying it and other divers are saying it. Thank god SSI are on the rise. Its simple to switch my qualifications across.

PADI stitch you up with hidden costs and it's getting worse. They even charge over £50 for the licence/card for those that prefer something in the wallet.

Totally done with PADI now. Bunch of crooks

1. mars 2023
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Svar fra PADI

Dear Daz,

We are very sorry for the issues experienced. I would love the opportunity to go over your concerns and attempt to find the best resolution. If you are interested, would you mind contacting us directly at webmaster@padi.com and providing your direct contact information so we could contact you directly?

We very much appreciate your assistance and hope to gain your trust again. Looking forward to your reply.

Sincerely,
PADI Customer Relations Support Team

Vurdert til 1 av 5 stjerner

No customer service

Ordered from the UK PADI gear shop. Quality of items are poor, not as described and look nothing like the website photos. Trying to return items to them has been a complete nightmare! Zero customer service. It says you can’t return items without a returns authorisation form so I’ve been chasing them for 10 days with no response! They today have finally responded, called me the wrong name and still haven’t sent a returns label. I’ve raised this as a PayPal dispute as my last hope to get my money back. Appalling company, definitely won’t be doing any more PADI courses!

20. februar 2023
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Svar fra PADI

Dear Emma,
Please accept our apologies for any inconvenience. I have reviewed your order and I am pleased to confirm that everything has not been sorted.
I have emailed you separately, so please let me know if you require further assistance.

Kind regards
Kelly

Vurdert til 1 av 5 stjerner

What didn't go wrong

What didn't go wrong! Login never works and every time says that my email address does not exist if I use autofill. The site is not optimized for a phone so tests and questions must be taken on some other platform as they cannot be completed on a phone. Questions are ambiguous, confusing, and in many cases just outright stupid. Who cares what the name of entry is off of an unstable platform.....The answer is the safest entry method; no need to name it.

I am sure that PADI does not care at all about their website. Members must go through their site to get their certification, members have no choice and must use the site no matter how bad it is so PADI has no incentive to make it better.

It appears to me that PADI does not care about making the experience less painful as they don't have to.

19. februar 2023
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Vurdert til 1 av 5 stjerner

E Learning ohne Funktion

Mache gerade meinen OWD Kurs. Leider kann ich plötzlich den Kurs nicht mehr aufrufen.

Fehler: Es gab ein Problem bei deinen Kurs-Zugangscodes. Versuche es bitte erneut.

Eigentlich wollte ich dieses Wochenende fertig werden....

9. februar 2023
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Vurdert til 1 av 5 stjerner

Bad mannered Instructor Compliant NOT ANSWERED YET - they don't care

I am a padi Dive Master certified and I have to admit that I have been very disappointed how padi is taking in consideration other padi instructors/dive masters professional bad behaviours against clients.

To be more precise, my partner wanted to start her diving "life" with an open water course and given I am not an instructor I suggested her a diving center next where we live.

In few words she complained about the instructor behaviours who have been bad mannered, unpolite, aggressive, sexist, careless about her personal stuff so that after the second course day she admitted that she was struggling not with the course itself but with the instructor and she wasn't very happy to keep going on with the course.
I called immediately the diving center and after talking with the owner I have been promise he would have done the last course days personally.
My partner was at the end of the course very happy as she had the opportunity to enjoy the course instead of getting under stress due to the instructor behaviours.

I wrote in October a formal compliant to PADI which I am still waiting for a reply.
I tried after 3 months to ask for news about my replied and I have been asked to wait for an answer as it had been forwarded to the specific manager.

It is sad to see such tollerance of bad mannered instructors and such carelessness of PADI itself.

VERY VERY BAD.

It is clear for me now that if you need a HELP from padi, just forget it....but don't worry, they won't forget about you when it is time to renew your professional subscription.

No words....

Please consider when you start your diving certification, a padi competitor:
- CMAS
- SSI
- BSAC

and others....but padi...well it is up to you!

3. oktober 2022
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Vurdert til 4 av 5 stjerner

Alex at Padi very helpful

Alex at Padi has been very helpful with suggesting places for us to do our first courses abroad , especially with an 11 year old. She's also been helpful with problems we've had with our confined water course and the e learning.

26. januar 2023
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Svar fra PADI

Hello,

Thank you for your feedback, we are happy to hear that you had such a positive experience working with Alex! If there is ever anything we can assist with please don't hesitate to reach us at customerservice@padi.com and we would be happy to help in any way that we can!

Vurdert til 1 av 5 stjerner

Dear Padi company / team that are…

Dear Padi company / team that are responsible for making their website and app,

Do better. Provide a more intuitive experience when using your products. Ask your users how they would like to use your tools. Create user flow diagrams to understand the user stories of your customers. Most of all don’t hire a cheap terrible company or person to make your products as it really effects your organization’s image.

13. januar 2023
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Svar fra PADI

Dear Ahmed

I am very sorry to hear that you are experiencing an issue with the PADI app and website.  I would love the opportunity to help address your concerns and hopefully provide resolution. If you are interested, would you mind contacting us at webmaster@padi.com so we may assist further? Looking forward to working with you.

Sincerely,
PADI Customer Relations Support Team

Vurdert til 1 av 5 stjerner

Lern-App mit Ärger und Verdruss

Meinen OWD-Kurs wollte ich in Ägypten machen. Das gedruckte Lernmedium in deutsch war nicht verfügbar. So musste ich auf die Lern-App ausweichen.
Die App ist im Prinzip ein gutes Lernmedium. Allerdings sind vor und bei der Prüfung einige Probleme aufgetreten:
1. Obwohl alle Quizzes und Wiederholungsfragen nachweislich korrekt beantwortet waren, ließ die App die Prüfung erst mal nicht zu. "Soll anscheinend immer wieder vorkommen" - so die Aussage vom Padi-Servicecenter. Die App musste vom Smartphone gelöscht und wieder neu installiert werden. Ein guter Teil der vorher richtigen Antworten ging verloren und musste nochmals (!) bearbeitet werden.
2. Ein als "optional" gekennzeichneter Teil der Prüfung (Tauchtabellen) MUSSTE beantwortet werden, da das System sonst die Prüfung als nicht bestanden gekennzeichnet hätte, obwohl klar der Hinweis "bestanden" am Smartphone stand.
In dieser Beziehung ist die App richtiger (sorry) "Bullshit"! In meinem Fall gab dies richtig Stress, da meine Zeit für den Kurs begrenzt war und meine Abreise vom Kursort kurz bevorstand.
Ich denke nicht, dass ich einen weiteren Kurs bzw. mit dieser App absolvieren möchte.

19. desember 2022
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Svar fra PADI

Hallo,

wir entschuldigen uns aufrichtig, dass die PADI eLearning Materialien nicht wie versprochen funktioniert haben. Wir verstehen Ihre Enttäuschung und entschuldigen uns für alle Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir würden uns freuen, wenn wir Ihr Anliegen besprechen und versuchen, eine Lösung zu finden. Wenn Sie daran interessiert sind, würden Sie sich bitte direkt an webmaster@padi.com wenden und uns Ihre direkten Kontaktdaten mitteilen, damit wir Ihnen helfen können.

Vielen Dank, dass Sie sich die Zeit genommen haben, uns auf dieses Problem aufmerksam zu machen, und für die Möglichkeit, Ihnen zu helfen.

Vurdert til 5 av 5 stjerner

I signed up for a course with PADI…

I signed up for a course with PADI several weeks ago. Due to a heart condition my doctor wouldn’t release me to dive. I’m heartbroken (no pun intended) and my diving trip to Honduras will now consist of snorkeling and kayaking. PADI refunded my fee 100% with no problem. I’m grateful. Not many companies do that these days. I would recommend them. From what little I was able to learn from the site it was insightful and informative. I wish I could’ve been able to move forward with my certification

13. desember 2022
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Svar fra PADI

Dear Pennie Rose, Thank you for taking the time to write us a review on your short, but great experience with PADI. We are saddened to hear that you will not be able to take the diving journey. We are happy that we were able to provide you with a solution on your current situation. Thank you for your recommendation and we hope that you have many wonderful trips to Honduras.

Vurdert til 3 av 5 stjerner

The app is ok but the charges for the eCards are a bit excessive

I have completed various PADI training over the years and paid for each and every course. Now that I want to download a record of my training on the PADI app on my phone I have to pay another £35 *per certification*. I feel this is steep although, they have replied to say there's a discount for multiple certifications, and that downloading the eCards is optional. Have edited my review accordingly.

1. november 2022
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Svar fra PADI

Dear Jon,

Thank you for providing feedback.

With regards to purchasing the eCard/plastic card this is completely optional. PADI dive centers and/or PADI instructors are able to look you up in our Dive Chek system to verify your certification.

If you are looking to switch all of your certifications to eCards, then please let us know, so that a discount can be applied.

customerservice@padi.com

Vurdert til 1 av 5 stjerner

eCard Abzocke

Möchte ich in der PADI App meinen damals bestandenen Tauchkurs anzeigen lassen, soll ich mir eine eCard kaufen…

Ihr wollt mir also für einen automatisierten Datenbankzugriff 49,20€ abzocken? Ihr spinnt doch!

6. november 2022
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Svar fra PADI

Hallo und vielen Dank für deine Feedback.

Da du ursprünglich eine Plastikkarte für deine Brevetierung erhalten hast und jetzt eine zusätzliche eCard anfragst, ist diese eCard eine optionale Variante und nicht zwingend vorgeschrieben. Wir bieten den Service der eCard für Kunden, die dieses Format bevorzugen. Falls du mehrere Brevetierungen als eCards erwerben möchtest, dann können wir dir gerne zu einem Pauschalpreis dieses anbieten.

Setzte dich doch bitte diesbezüglich mit uns in Verbindung.


Mit freundlichen Grüße

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