PACK & SEND Australia - Kew Anmeldelser 11

TrustScore 4.5 av 5

4,3

Beliggenhet

Bytt filial

Ground Floor, 1140 Burke Rd, 3104 Balwyn North, VIC, AU


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Easy to book online. Initial concern with dates which the Kew team answered in person over the phone.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Outstanding result.Booked three heavy packages to go to Ireland from Australia. Collected Tuesday delivered Friday halfway around the world.

Selskapet har svart

Vurdert til 1 av 5 stjerner

We booked the pickup on Wednesday for Thursday. I left work early Thursday, trusting the delivery would be picked up. I wasn’t at work Friday and the delivery wasn’t picked up. I rang on Mo... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

prompt, complete information on line successful delivery in the stated time

Selskapet har svart


Informasjon om virksomheten

  1. Budtjeneste
  2. Leveringsbud
  3. Leveringstjenester
  4. Logistikk
  5. Frakt- og posttjeneste
  6. Spedisjonsfirma

Skrevet av virksomheten

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Kontaktopplysninger

  • Ground Floor, 1140 Burke Rd, 3104, Balwyn North, VIC, Australia

  • (03) 9817 4777

4,3

Enestående

TrustScore 4.5 av 5

11 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitasjoner er registrert

Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative

Har svart på 94 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(11)

168 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Packed and sent with ease

Easy to book online. Initial concern with dates which the Kew team answered in person over the phone.

13. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our online booking process easy and convenient. Customer satisfaction is our top priority, and we're glad to hear that our team at Kew was able to address your concerns promptly and effectively over the phone.

If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help! Thanks again for choosing our services, and we look forward to serving you again in the future.

Vurdert til 5 av 5 stjerner

Great service

prompt, complete information on line successful delivery in the stated time

22. desember 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Vurdert til 5 av 5 stjerner

Quick

Quick, reliable and great value.

31. juli 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

Thank you for your positive review Kellie

Vurdert til 5 av 5 stjerner

A+++

Great service and the staff are lovely. Always quick and easy drop offs.

24. mai 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

We are pleased to hear your experience was positive. We really look forward to serving you in the future.

Vurdert til 5 av 5 stjerner

Works every time and nice people to…

Works every time and nice people to deal with. Thanks guys.

11. mai 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

Thank you for your kind words, we are delighted to read how our team delivered above and beyond your expectations. We look forward to being of service to you again soon.

Vurdert til 5 av 5 stjerner

Outstanding result.Booked three heavy…

Outstanding result.Booked three heavy packages to go to Ireland from Australia. Collected Tuesday delivered Friday halfway around the world.

28. april 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. Thank you for your patronage.

Vurdert til 1 av 5 stjerner

poor service and communication

We booked the pickup on Wednesday for Thursday. I left work early Thursday, trusting the delivery would be picked up. I wasn’t at work Friday and the delivery wasn’t picked up. I rang on Monday and was told it would be picked up or rang that same day. I rang again Tuesday and only after this third phone call was the delivery picked up. The excuses were the address couldn’t be found, which is a lie as we are on a main thoroughfare and there hasn’t been an issue finding the address in the past 6 months. The second excuse was that the truck couldn’t access the street which is another lie as, again, this is a major thoroughfare onto a major freeway.

I have now not charged our customer freight as the goods were delivered so late in order to maintain good faith with our customer.

Pack and Send won’t extend that same courtesy though.

Very unsatisfactory. We are still chasing a credit the extra charges for a previous delivery when they decided to charge extra for no valid reason.

23. mars 2019
Anmeldelse skrevet uten oppfordring
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Svar fra PACK & SEND Australia - Kew

Hi Kate. We are sorry to hear of your experience. All information provided regarding the delay in pickup was passed on from the carrier directly. We are sorry if you feel this is untrue. The Online Customer Care Team monitored this to ensure the goods were collected after the enquiry was raised. We can see this was collected on 19/03 and was delivered on 20/03 on the Saver Service. We hope you continue to use our service as we have lots more to offer.

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