Please can you give me an update on order OGB12691840. Have ben trying to contact you as this is a birthday present but no communication. Many thanks.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Took £130 and disappeared. Ordered a pair of shorts, paid in full, and never received them. No dispatch confirmation, no communication whatsoever. Tried calling — the phone number has been disconn... Vis mer
Excellent service. A query to customer service answered within a few hours. The product I ordered (a bicycle helmet) arrived within a day and a half perfectly wrapped. Almost unheard of to receive suc... Vis mer
I wanted a pair of gradient sunglasses (for days when the sky is bright but not necessarily sunny) of decent quality at a realistic price. The 'Sinner' looked like a reasonable compromise. They were a... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Friluftslivsbutikk
- Butikk med treningstøy
- Friluftsutstyrsbutikk
- Klesbutikk
- Utendørs sportsutstyr
- Løpeutstyrsbutikk
Skrevet av virksomheten
Dedicated to getting you outdoors. We are an independent online retailer offering an outstanding range of high-performance outdoor clothing, footwear, equipment and supplies from top brands such as Berghaus, Salomon, Merrell plus many more. We share your passion for the outdoors and that's why if you're planning a hike or camping adventure, whatever the season, we can keep you warm, dry and ready for the elements! With fantastic prices and free UK delivery on many items, there's nothing stopping you from kitting yourself out ready for your next epic adventure.
Kontaktopplysninger
2-4 Bentley Way, NN11 8QH, Daventry, Storbritannia
- 01604 266 300
- sales@outdoorgb.com
- www.outdoorgb.com
4,2
Bra
17k anmeldelser
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Refused refund for non-delivery of item
Ordered a sleeping bag a week before a Mother’s Day camping trip. Should have arrived on the Tuesday and didn’t. Chased on the Wednesday and was assured it would be there by Thursday, it never arrived. Chased again on the Friday and was told they were speaking to Royal Mail (who never received the parcel, according to the tracker). As it would not arrive by Sunday, I asked to cancel and have a refund, as is my right under consumer law. They declined and said I’d have to wait until they had heard back from Royal Mail. Very unsatisfactory outcome and leaves us short for a trip the family were looking forward to.
Edit following below response from OutdoorGB: my order number is OGB12621145 and I’ve been speaking to “Joby”.
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Thank you for your feedback and review. Kindly provide your order number so that we can investigate this matter thoroughly and respond appropriately to your review
Slow delivery and poor customer service.
The initial product I ordered was out of stock despite showing available. After choosing a replacement, I paid £7 for the premium delivery option, however it took over a week for the item to be shipped which meant that it did not even arrive in time for my trip. I have then also been made to pay £4 to return the item, which I have not even opened. So all told I am £11 down due to their poor service, and the customer service. I am told the delay was due to them not actually having the item in stock, and having to order it from the supplier before shipping to me. I was not made aware of this before hand, and would not have made the purchase if I had been.
4. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Thank you for your feedback and review. Kindly provide your order number so that we can investigate this matter thoroughly and respond appropriately to your review. Upon placing an order online, our order confirmation email specifies the estimated delivery lead time. In cases requiring replacements, our customer service team will inquire if you wish to proceed with the replacement order. Once I have your order number, we can review the transaction history to ensure adherence to these processes and identify any discrepancies.
Couldn’t Fault Outdoor GB
I used OutdoorsGB for the first time recently and would definitely use them again
Quick easy to use and delivery very speedy! Thank you
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Berghaus skelbo jacket is supposed to…
Berghaus skelbo jacket is supposed to have two zipped pockets and 2 hand pockets. There is no hand pockets and on the inner lining on zip it should have berghaus logo branding which it doesnt….
28. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good afternoon. We sincerely appreciate your review and feedback. We recognise the importance of receiving authentic products, and we want to assure you that all our products are sourced directly from Berghaus. We would never compromise the trust you have placed in us by supplying counterfeit items. Please feel free to email the images of the product you received to sales@extremegb. It is worth noting that brands may update versions of clothing based on seasonal changes, which can vary depending on the year you purchased the version you are comparing it with. You may also contact Berghaus to authenticate the product. We are dedicated to investigating this matter for you and are committed to resolving the issue promptly. Kind regards, Outdoorgb.
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
I always purchase Jack Wolfskin…
I always purchase Jack Wolfskin footwear for their longevity, comfort plus being a dog lover I like the cool logo.
Outdoor GB had a great selection and sizes, the online ordering service went through without a hitch followed by email confirmation and delivery details. I’ll definitely use you guys again for outdoor clothing etc.
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
(Helly Hansen Daybreaker Fleece)
(Helly Hansen Daybreaker Fleece)
Exactly what I wanted at a great price. Delivery very quick, would definitely recommend.
18. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Tried to change me another £5.40 for…
Tried to change me another £5.40 for p&p after I’d already placed the order and was told p&p was £3.99 . Apparently they do this on a regular basis, so beware,and find another company.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good afternoon. Thank you for your feedback and review. We clearly state on our website the following: As per the shipping details provided on our website prior to purchase, shipping costs are estimated based on weight and volume. We reserve the right to contact you before shipping if the actual price differs. We prioritise transparency in our business practices, which is why this information is available on our website to ensure customers can make informed decisions. As a small family-owned business, it is challenging to absorb additional costs while remaining competitive and offering lower prices. This situation affects only a small percentage of our oversized parcels. We are continuously collaborating with our delivery partners to negotiate lower rates for larger items. Kind regards Outdoorgb.
First class service
First class service. Not been able to properly test the jacket but first impressions are excellant. Comfortable and warm at a great price. Thank you
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Fast delivery and excellent choice of…
Fast delivery and excellent choice of quality products
23. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Great products and prices
Great products and prices, customer service spot on too.
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Good quality products
Good quality products. Beginning to pack them for holiday in a few days. So unable to comment on durability etc. However delivered at lower end of given dates (9-19 days).
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Great quality of trousers
Great quality of trousers. Easy to order and very quick to arrive. I regularly use this company and will continue to do so.
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Super comfortable
I absolutely love these Regatta slip on sandals I brought these for when i go away they are so comfortable these will be in my suitcase.
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Great first impression of OutdoorsGB
I used OutdoorsGB for the first time recently and would definitely use them again
The garment I purchased had to returned as the size was not right
Quick easy to use and delivery very speedy!! Thank you!
I emailed about returns & had immediate responses from Customer services with easy to use options
A very good online service!!
22. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Lovely Regatta dressy fleece…
Lovely Regatta dressy fleece at a bargain price. Fits well.
Processing and shipping a bit slow compared to other online companies but plenty of communication about when to expect delivery. Delivered as described by Royal Mail on time.
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
Great prices
Great prices, delivery was a little slow but didn't need items urgently so a fair compromise. Most iems sold well below RRP so you can make some huge savings. Will definitely be keeping in mind for future purchases.
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Outdoorgb
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