Ottocast Anmeldelser 1 215

Waardeloos klanten service en waardeloos apparaat, hij werkt maar half en steeds zwarte scherm, volgens hun website er is een regeling dat er binnen 30 dagen kan terug gestuurd worden maar ze geven geen gehoor aan mails dus weggegooid geld, ik zou niet aanraden bij deze bedrijf iets te kopen, garantie tot aan de deur.

Absoluter China-Schrott.
Wenn man das originale USB-C-Kabel verliert, funktioniert kein anderes – egal wie teuer es ist oder welchen Standard es angeblich hat. Das ist einfach lächerlich und kundenfeindlich.

Dann wird mit „schneller Lieferung“ geworben, aber das Ersatzkabel kommt aus China. Bei mir hat das drei Wochen gedauert. Drei Wochen – für ein Kabel.

Und dieses „Ottocast Germany“ wirkt wie reines Marketing. Wenn ihr nicht mal Ersatzkabel in Europa auf Lager habt, obwohl das ein ganz normales Verschleißteil ist, sagt das alles über eure Organisation und euren Service.

Ho acquistato play2video ultra ma non sono rimasto per niente soddisfatto. L’unica cosa che funziona bene è il CarPlay per il resto da dimenticare. La rete Wi-Fi non viene riconosciuta automaticamente e bisogna ricollegarlo ogni volta per farla riconoscere anche se non necessita di rimettere la password. Funzionano molto male le app di streaming video tipo Raiplay e Dazn. Lente è molto spesso danno errore.

Ottocast sold me the Minicube 3.0 USB on 29th November 2025. The USB worked as a wireless Carplay transmitter for my VW Polo Model 2020 okay, but never really as the super fast device as advertised - it took about 2-3 minutes before it connected to CarPlay, not within seconds. Then in February 2026 it started already to cut out repeatedly and had to be re-started several times even for short trips. At the end of February 2026 the Mini Cube USB completely stopped working. When reporting the issues to Ottocast, I had to write at least 10 emails to repeatedly explain the fault.... for a solving process at Ottocast customer service, support was partially an automatic computer response system without truly specifically reading my complaints... the answers were repeatedly the same as before. Then after 2 days I got a response from a real person, to record a video though they were given very detailed fault descriptions repeatedly, even with a screenshot about downloads from the installed software,and photos of the system screen and fault messages. My defect Mini Usb showed exactly the same symptoms as many other customers had prior to me, hence is a known problem to Ottocast.
For me, the question remains, what are the production process quality measures, and endurance testing standards, and how is it possible that so many customers facing the same problems after mostly only a few weeks?
Their electronics are not very durable it appears.
It was now the 2nd USB from their company which failed in 3 months.
Their products keep failing on a huge scale, seeing this many customers on reviews - with the same products failing in short time frames.
After all, they now decided to replace my faulty devise...I hope it lasts a bit longer than the ones before. What they should have done :
1. Production Quality Process standards to be improved
2. Labority testing standards to be improved according to standard automotive processes also applied in China
3. Presentation of long life test under temperature, vibrations, humidity and since when are products made from such improved standards - a cut-off date to provide safe prooducts to last.

4. How can a customer recognise such improved products - how can they visibly identified by the customer in order to prevent continued failure products in the supply chain.
5. Old and defect products should be scrapped.
> In the end Ottocast want customers to have confidence in their products.

Just like it said, I plugged it into my USB port on my car, turned the car on, opened my phone to my bluetooth, connected to the name listed in the instructions, and done. I had one already, so I pretty much knew what to expect. However, despite the hype, I don't see this one as any faster connecting than my previous one. But it works, and that's what counts.In case of someone else with an Ionic 5 or similar... only one port works for this, which is the front USB A. Sad thing is that port can get energized randomly when the car is off, causing annoying phone alerts. Fix for this is to get a USB power blocker, a cigarette lighter socket adapter with USB port(s), and a USB Y connector (2 males to one female). Plug the power blocker into the front USB port. Plug the Y connector males into the power blocker and the lighter socket USB. Plug the wireless adapter into the female of the Y connector. Works great.

Ho comprato un loro adattatore per auto che purtroppo non funzionava, nonostante la mia auto ha le specifiche da loro descritte come compatibile.
Per il reso ho dovuto rispedire in Inghilterra, affrontando ulteriori spese postali.
Risultato nessun rimborso mai arrivato, sono dei truffatori! State alla larga

Power adaptor stopped working after two days, initially not impressed with customer care, however credit where credit is due they contacted me directly and sorted the issue, reimbursed cost of the generic power adaptor that I bought to get the screen working so have edited my initial review accordingly. Ottoscreen AI now working perfectly and happy with the purchase.

DO NOT PURCHASE FROM THIS COMPANY.
It cuts out constantly, which I can understand could be an issue. Giving the company the benefit of the doubt, I have emailed support to have some help on what to do, or how to fix it.
After 6 emails with no response, I give up. What a joke this business is and the junk product supplied at a ridiculous margin.

Una stella perché zero non si può. Servizio clienti inaffidabile, prendono in giro i clienti rispondendo a email su email e facendo finta di niente. Mi hanno fatto buttare 60€ per un play2video pro e dopo settimane di email ancora continuano a chiedermi di effettuare un reset del dispositivo. Reset che ho fatto 5000 volte e non mi ha risolto nulla. PESSIMI, PESSIMI, PESSIMI. Non acquistate e non fatevi fregare. Hanno un servizio clienti che ha anche forti problemi di linguaggio, te chiedi A e loro rispondono B. Assurdo.

If you're looking for a very low profile, wireless Apple Carplay/Android Auto dongle then look no further because this is it! I was looking for one that would fit inside my wife's 2023 Hyundai Santa Fe by the cup holder and it fits perfectly. It plugs in and would still let me close the cover over the cup holder so that it's out of sight and out of mind. It connects to the phone without downloading any third party applications seamlessly and is quite fast to connect. It is paired to my wife's Samsung S24 plus and has no issues. The only issue that I see with it is updating the dongle. The manual explains how to do that, but it doesn't exactly seem user-friendly. I didn't update it since I got it, but if you ever did need to update it then it might be a little cumbersome. But then again, how often would you need to update this dongle to begin with?

Ich habe eine AI Box mit SIM-Kartenslot und Android-basierter Oberfläche im Einsatz. Nachdem eine Weile alles funktioniert hat, geht der Bildschirm des Entertainment-Systems im Auto nun im Sekundentakt an und aus. Ein neues Verbindungskabel hat nicht geholfen.

Die Dokumentation ist eine Katastrophe. Der Support ist eine Vollkatastrophe. Es gibt auf einem Ottocast-Server zwar Firmware, aber das Modell und die Seite muss man erst einmal finden. Dann steht nirgends, wie man die Firmware updaten soll.
Die AI-Box (im Hintergrund scheint hier ein umgebasteltes Google Pixel 3 zu arbeiten) war zwar zum Aktionspreis zu kaufen, aber selbst das war wohl noch zu teuer.

Im Grunde ist es nach kurzer Zeit unbenutzbarer Kernschrott einer Firma, die zwar im Wochentakt neue Geräte auf den Markt spült, sich aber um die Kunden nicht mehr kümmert, sobald das Geld eingegangen ist.

Weniger als ein Stern geht leider nicht! Dieser Laden ist echt das Letzte! Widerrufe werden schlichtweg ignoriert, auf Mails wird gar nicht reagiert am Telefon gibt’s nur Blabla! Bloß nichts dort bestellen.

Ich habe kürzlich einen Ottocast Mini Cube bestellt. Dieser funktioniert nur ganz gelegentlich mal, eine stabile Verbindung wird nicht hergestellt.
Ich wollte das Teil dann zurückgeben und habe in den Bedingungen gelesen, dass eine Rückgabe nur nach vorheriger Anmeldung und nachfolgender Freigabe möglich sei. Unangemeldet zurückgesendete Ware würde nicht entgegengenommen. Ich habe über die für die Anmeldung angegebene E-Mail-Adresse dreimal die Rücksendung angemeldet und keinerlei Reaktion erhalten.

Do not buy! Parcel never arrived as delivered by evri and now I’m £40 out of pocket and just want a refund. But the customer service is shocking! Just avoid!

Finger weg, sobald verkauft und Probleme nach Widerrufsrecht entstehen, wird man eiskalt ignoriert!! Reklamiere seit Monaten! Unfassbar!!

Product did not work on delivery. Return initiated and they refused to give me a refund. DO NOT ORDER THESE.

Pessimo prodotto, la connessione salta ogni 5 minuti, impossibile utilizzarlo

This device is not working on my 2 cars, and i have a 2019 and 2018 nissan not working at all i place a refund, and they gave me the runn around they send me a label that is not working with the postal service i send emails, and I have not received any positive in for mation they are scamers

Should have heeded the reviews.
Awful sound for calls. Customer service not answering.

Ho acquistato un CarPlay (13 giorni dall’ordine all’arrivo del pacco) con la possibilità di vedere i film sulle varie piattaforme,ho trovato l’apparecchio molto complicato quindi ho deciso di renderlo.

Spese di spedizione a mio carico,in più ti sottraggono il 20% dal valore dell’ordine per commissione di gestione.

State lontani.