OSS World Wide MoversAnmeldelser 

Beware the high power sails spiel and non refundable deposit. We were missed about peak period costs and found a cheaper quote that gave more flexibility. So cancelled 4 months from packing date. And OSS are refusing to refund any of our deposit.

Ben and his crew were super friendly and well organised. Very easy to deal with and made the move easy.

A 5-star experience for our family with OSS worldwide and Welti‑Furrer AG partners. We moved from Switzerland to Australia and every box was delivered to perfection. The updates from both teams were timely. We will use OSS / Welti‑Furrer AG partners again if we ever return to Switzerland and I know our belongings will arrive safe and sound even after a few months of land/water travel.

We moved from Hong Kong to Sydney and all of the boxes were delivered in excellent condition. Gratitude to our move management team lead Amy. Our communication was clear and professional. And Amy will keep us up to date on the status such as custom clearance, biosecurity examination etc. With no doubt that we will recommend OSS to anyone relocating internationally.

Outstanding service with OSS very efficient from start to finish.
I plan a big move 2025 Australia to United Kingdom, if all goes well with this shipment I will be using OSS again, but I will be requesting the same Removals Daniel & Arron they were very professional & handled the packing professionally.

We were generally underwhelmed by our experience with OSS.

1. Cost: We had an in-home quote, after which we trimmed down to reduce volume, incl. children’s play kitchen and entire cupboard worth of linen as well as tools etc. Despite reduction efforts, the final cost and volume was exactly the same as our original quotation, despite their guarantee that they would only charge for final collected volume. 
We also felt little effort had been made by packers to minimise volume (examples incl. entire boxes for empty wooden cube shelves, massive TV box for 2 small heaters).


2. Time: 5.5 months door-to-door, more than two months in Melbourne waiting to be shipped. At one stage we were told it was due to leave at the beginning of May, and when we followed up after that date we were told it would be yet another 5 weeks before departure. They make no promises but should be more transparent with estimates. It took 24 weeks, double the 9-13 estimate. 


3. Carelessness packing: Non-removable castor wheels were snapped off two heaters to fit them in (oversized) box. Dresses packed in the bottom of a clothing box with random photo frames, candles, wooden boxes thrown on top. Leather hand bags folded and squashed, picture frames misshapen, and books bent with spines warped, covers folded over. All only evident after arrival as of course we obviously didn’t supervise packing. A large frame individually packed also broke (these things are bound to happen) but it left us further out of pocket as not worth insurance claim.

On the positive side, we found response and communication was always good and the kitchen items were really well packed - 0 breakages with a lot of small fragile items.

Very proactive and responsive Good team Experienced

We used OSS to ship our furniture from New York to Melbourne. They handled the move with absolute competence and professionalism. The furniture arrived in excellent condition. The special part of our relationship with OSS was Gabby, our Move Manager based in Brisbane. There were many times I was extremely concerned about the furniture arriving safely, as there were difficulties with strikes and delays at the Port. Gabby was in constant contact with me, keeping me up-to-date on the entire process and reassuring me that things were well-in-hand. And they were. I would recommend this Shipping company to anyone making an international move.

An OUTSTANDING end-to-end experience for us! We moved from Australia to Switzerland and every single item was packed and delivered to perfection. The communication from both teams was clear, up-to-date, personable, and highly professional. We will use OSS again if we ever return to Oz and know our belongings will arrive safe and sound.

I recently had OSS pack and ship some items from Australia to the USA, as I'm moving there soon.
From the beginning, I found the company to be very helpful and practical. I got a quote from them very quickly, and they explained that since I wasn't moving large items like furniture, I could ship 1 cubic metre as part of a larger consignment, which saved me a lot of money.
I was assigned a representative, Candice Guilesser, who could easily be contacted by phone or email. If I had to leave a message, Candice would always get right back to me, but mostly she answered the phone.
On packing day, a lively man called Shane came to my house and packed everything for me. He could not have been more helpful!
The company is excellent, and I would use them again in the future, if I ever wanted to ship thing overseas.

A wonderful experience. Absolutely stress free!
The entire team have been extremely helpful and approachable at all times. From the moment of consultation with the sales manager Craig and working with Gabbie who was the move manager, everything was explained so clearly and no question was too hard. The move crew on the day of pack up were phenomenal! Friendly, careful, respectful and efficient when packing up our entire home. Thank you OSS for a seamless and wonderful first experience.

Both Cory and Ben, just like when they packed my possessions previously were absolutely nothing short of amazing and fantastic to deal with. Nothing was any issue for them to sort out and OSS are extremely professional and an excellent company to deal with.

The team came to our house in Sydney and packed everything up for us. I can't fault them. It was quick, professional, and they took care of all our belongings. Everything then arrived in UK as expected. No problems. Communication with the OSS team was always excellent. I'd definitely use them again.

I was having trouble with my move and OSS stepped in and took over the shipment, & packing. when my things arrived in the US from Australia, everything was packed so well that nothing was broken. Furniture was completely wrapped!
I did have communication problems with the US delivery agent and OSS handled that professionally as well.
Any move is tough, I have shipped 3x and this move with OSS was the best. Easy to follow, lots of updates.

OSS were very efficient right from our first inquiry. Their shipment size assessment and quote were accurate; the timing of collection organized to suit our plans; the packing and materials used were of excellent quality (no damage); there were no problems with Customs/documentation/clearing agents in the USA and the shipment arrived early. The crew who delivered and unpacked the container in the US commented several times on the high standard of packing and quality of cartons, particularly those used for the antique furniture. Can highly recommend them

OSS is fine but the companies they partner with in the USA are appalling in every way. Unprofessional behavior, poor packing techniques and materials, unhelpful. Unfortunately OSS basically washes their hands of the terrible movers they partner with. Never again!

I just want to send you a quick note about how wonderful your staff have been so far.

Misha came to Stradbroke to measure and quote for our move to Los Angeles.
Misha was very professional and easy to communicate with in this very stressful time for us. She has made this part of the move as easy as possible for us. We certainly feel that we are in good safe hands.

The two gentlemen that packed and collected our things were fantastic. I think their names were Josh and Emmanuel. The pack was efficiently and thoughtfully completed. Again we felt that our things were safe and well cared for. Josh and Emmanuel were very well mannered and easy to have in our home.

We were happy with the service OSS provided when relocating us from QLD Australia to the UK. Misha was helpful and provided guidance, the packers were friendly and worked hard (they did pack a couple of ‘not to be packed items’ but it wasn’t a show stopper to us).
In the UK OSS were helpful, on time and extremely flexible to our delivery requirements.
I honestly found them very good and would recommend them to others.

I have a few complaints with this company.
I moved from Gold Coast to Macao in August 2023
My first complaint is if that sale woman Misha Hamilton had offer some advice about how the clothes were packed into the box, I would not be so angry. The clothes were not wrapped but just dumped into a box. I would have wrapped up my clothes in plastic first . That saved me a lot of cleaning at destination.
2nd complaint…..I specifically asked the packers NOT to pack anything without a PACK sign but either the packer could not read or could care less because my old dirty clothes were packed together with the clean clothes. The dirty old thongs were packed unwrapped with my clean night clothes. These things did not have a PACK sign.
The paintings were not separated with paper when boxed and 2 oil paintings were slightly damaged.
I found this company has no considerations for the client requests especially at such a stressful as moving overseas.
Some things that needed to be wrapped were not wrapped and a small single herb bag was wrapped with 2 pieces of paper. I know the company needed to sell paper but not in such ridiculous way.
I would NOT recommend this company to my friends moving anywhere. The only saving grace was the receiving company…AMR. They were professional, efficient and the manger FIlopeno Airosa was very helpful and professional.
Deanna Ho
Macao

The worst service ever!!! They are still blaming COVID for not being able to let me know when I can collect my goods! It’s been nearly 2 weeks now and every four days they send an apology email for not booking in my collection date. All I want is to be able to collect my items. Disgraceful!