OSIM Australia Anmeldelser 

I recently contacted this company about the trade-in option they advertised online. Initially, they offered me a good price, but then they raised the price of the same product by $4,610 on top of their online selling price. It feels like they’re using high-pressure tactics with some sugar-coated sales talk. Its absolute misrepresentation.
I’ve heard that these chairs don’t last more than a few years, and for $18,990, you could buy a small car that comes with a 10-year warranty. Yet, this chair only comes with a 1-year full warranty. It’s a huge difference in value, and I can’t help but feel like I’m being taken advantage of.

Very poor customer service after sales if you have issues with this product. You pay 10 times more than similar products but all you get is their website no one will take the phone call and keep waiting for ever for them to get back. Complete rip off.

Saw the most disgusting treatment from one of the staff at easter show kiosk. One lady staff member refuse service to a man saying he needed an appointment. But later telling me she hated INDIANS. They don't buy it get free massages. How could you have such racist people working for you. I feel for the guy and he had his daughter with him. Hopefully he's okay. Just appalling. Will never buy.

Friendly staff walk me through the wellbeing chairs. Fantastic experience.

Great experience in store. Friendly staff and walk me through on the well-being chair

It was a great experience for thier well-being chair. Thanks for friendly staff.

Friendly staff and good service. I love their uDream massage chair. Highly recommend

Saw the most disgusting treatment from one of the staff at easter show kiosk. One lady staff member refuse service to a man saying he needed an appointment. But later telling me she hated indians. They don't buy it get free massages. How could you have such racist people working for you. I feel for the guy and he had his daughter with him. Hopefully he's okay. Just appalling. Will never buy.

Literally scamming you. Bought the chair at the gamescom and everything was fine. Then unfortunately my power cable for the massage function broke. So I mailed them to find out which one I need to buy. Its an exclusive osim cable which can be only bought from osim. Ok, then I wanted to have the link to purchase it online. YOU CANT. YOURE LITERALLY SUPPOSED TO FLY TO THEIR HQ TO BUY A POWER CABLE!!!!! I'm not kidding, this is exactly what they told me. Can only recommend to all of you to stay as far away as possible from this company!!! Because if only the smallest thing breaks, it gets completey useless for you. Unless you live in Singapore and can buy the accessory from their HQ.

Called Osim service for my 5 year plus massage chair. Calling them was easy part. Phone call was answered promptly and was told service manager would call back. Service man did call back after two days only to tell you that what you have is no longer serviceable as it is too old and they do not carry parts. Simply asked me to buy a new chair. WTF... Osim products overpriced and over hyped. Will stay away from this pseudo SG brand that is China sourced anyways

Great service from store so they convince customers to buy.
Unfortunately they delivered damaged massage chair to us. I should look at reviews here before purchase.
Customer support from Osim Australia and HQ Singapore do not care. Everyone should think carefully before buying it.

Great customer service, every section assigned specialist salesman or sale girl. Polite and friendly. Frankly and cheering customer. Well product knowledge and valuable warranty service.

BUYERS MUST READ BEFORE BUYING

I purchased a brand-new massage chair which arrived damaged and with an incorrect button on the remote.

Upon its arrival, I initially inspected the chair which appeared fine. I did not expect to find damage on the other side, as it was inside the chair. I needed to plug it in to activate the foot massage and turn it around for a thorough check. To avoid inconveniencing the delivery driver, I inspected it later and discovered the damage.

Regarding the remote, there is a button that is incorrect. How can this pass quality control?

I quickly signed the Proof of Delivery to respect the third-party delivery driver's time. However, Osim Australia is now trying to shift responsibility to me because of my signature. How can I verify the scratch inside the chair?

Initially, Osim Australia did not apologise and offered to fix it as a one-time goodwill gesture. This response upset me. If not for goodwill, will Osim still repair it?

Their support is unsatisfactory; it takes Carol and Tina two full days to reply to emails, often without addressing my questions.

Clearly, their quality control is horrible, I also can see some of the internal parts are scratched. I no longer trust Osim. I have requested a refund and return of the chair four times via email, but they have avoided answering my questions.

However, Osim Carousel provided good service despite lacking in after-sales service

If I could, I'd give OSIM negative stars for their delivery and post-purchase customer experience I would.

Our purchase of the uDream massage chair turned out to be a complete disaster starting from the delivery day.

Upon purchase with a “free delivery”, the seller stated that the chair would require space with a clearance of more than 3 feet. We noted that we had a side gate that leads through the garden into the home meets the criteria. OSIM assured us that this would not be a problem.

However, on the delivery day, it became evident that the delivery team was ill-prepared. They arrived with the wrong equipment, a dolly too small to push a 140kg box containing the chair through our side gate and only two delivery drivers were present.

Following that, despite our repeated warnings about the dimensions of the chair and its inability to fit through the front door, they insisted on trying. Consequently, they unboxed the chair on the nature strip in front of our home, and then attempted to force it through the front door despite our objections. Predictably, the chair did not fit through the front door. This exercise resulted in damage to both sides of the chair, our door frame, and the door itself.

Now, they said they have to take the chair through the side gate. It being out of the box and over 100kg with no appropriate equipment to move it, the delivery drivers had to lift the chair part way and drag the chair through the garden over soil the rest of the way and into our home. We have ample evidence, including CCTV footage and images, to substantiate the poor handling and damages that occurred. We brought it up with the delivery drivers about damages, they brushed it off with the “chair still works”.

Despite our efforts to address this with OSIM's customer service, our concerns were met with more indifference. Despite clearly highlighting breaches of multiple Australian Consumer Law sections and requesting compensation for the damage caused, they simply brushed off our complaints, claiming that the damage did not affect the chair's functionality. After multiple emails stating that a chair worth over $15,000 is not just bought for its functionality, they agreed to claim a warranty on the product to replace the damaged chair panels. Which would arrive in 6 months time. However, still refused to address the damage done to our property.

Although they claimed to have escalated the matter to their manager, there has been no change in the outcome. We are thoroughly dissatisfied with OSIM's handling of this situation and intend to pursue further legal action.

Our experience with OSIM's delivery and customer service has been nothing short of a nightmare and we highly caution others to think twice before buying any product from OSIM Australia.

Very very good

All the buyers please be careful with this company products, I hope to give them a zero if I can! Poor quality products and bad customer services. My experience with this company is really bad.

First, the products are significant different from the appearance on the website when I received the product.

Secondly, they delievered a faulty product to me, it doesn't work. They try to arrange a technician to fix the problems. How can I accepted that to repair a brand new product. how bad quality check they are!

Thirdly, the product start getting problem in 3 months. it was just lucky that product still in warranty period. they just fix it.

Forthly, I use the product about 15 minutes per day in the first 3 months, after that, i am getting lazy and may just use it once a week or even twice a month. the product get problem again in 1.5 year. it already out of warranty. And it was the plastic kneading roller broke during massaging process. they charge for $9X for just a small plastic ball and plus $120 per hour for labour fee. I requested for further checking for any potential problems. but the technician just came and spend 20 mintes to change the roller. And the customer service just always reply me with a remind that I need to pay extra few hundreds for checking why their products always have problems. They can't tell me why for those problems happen. They are only able to ask the oversea manufacturer for a service report, but the important things is the customer need to pay them a lot of money to find out why their products always have problems.

Don't pay the extra money for a brand company, it not valued fir that.

Buyers please be very careful with this company, I should give them a zero if I can! Do not buy any products from them, and do not trust this rogue company. My previous experience with this company was really bad. The products are significant different from the appearance and quality, they post a lot of fake positive reviews try to cover the bad reviews from real customers, don’t trust them! I have attached a photo that the customer said they give extra warranty if give them a five star google review , so disgusting!

I purchased the Ucozy back massage device back in December last year, after being impressed by a demonstration at one of their conventions in Sydney. The initial product I bought seemed promising, so much so that I ended up buying another one just six months later. Little did I know that this would be the beginning of a nightmarish ordeal.

The second Ucozy product I purchased turned out to be a dud right out of the box. The heat feature malfunctioned, and the device inexplicably shut off after a mere five minutes of use. Initially, I thought it might be due to the power supply in our old house, so I brushed it off and refrained from pursuing warranty repairs.

As time passed, my frustration grew, especially when the malfunction persisted despite my attempts to use the device both at home and in my car. Finally, I gave in and contacted OSIM's customer service. Their solution was for me to send the defective product in for repairs. After the hassle of driving to the Burwood store and back, I received the device, only to find that the issues remained unchanged.

The frustrating process repeated itself when the first product I bought in December started falling apart too. One of the massage components came loose from its socket, highlighting the abysmal quality of these products. My attempt to resolve the situation by reaching out to OSIM's customer service was met with the same lackluster response. I was instructed to visit their store in Chatswood – a 1 hour and 15 minutes drive from my location – since the Burwood branch had conveniently closed down.

Expecting a replacement for the second device, given the repeated repairs, I was instead told they had simply fixed it. Another two weeks of waiting, and I was informed that both devices were ready for pickup. There was no mention of a refund or replacement, leaving me with the unsatisfactory option of collecting the repaired products.

I am penning this review out of sheer frustration with OSIM's terrible customer service and their subpar product quality. It's bewildering how they managed to mishandle every step of my experience – from the faulty devices to the ineffective repairs and complete disregard for customer satisfaction. As much as I believe I am owed a refund or replacement, the idea of engaging in further arguments with them is exhausting. I'm resigned to my losses, but I implore anyone reading this to think twice before considering an OSIM purchase. Save yourself the headache and choose a more reliable option.

Attached to this review are the emails and photos documenting my woeful journey with OSIM's products and services.

I did have serviceability problems with the chair, but OSIM came to the party and did a top repair job at a very reasonable price. Thank you OSIM!

I have an OSIM Umagic. When it was 2 weeks old, the massage mechanism started to squeak. OSIM sent two technicians and all they did was spray WD-40. 2 weeks later, the squeak came back. This time, I used proper gear lubrication and it solve the problem ever since.

Recently, the massage mechanism gave way although the chair was hardly used in the 6 years. Clearly out of warranty, I just wanted OSIM to quote me the replacement part as I know how to fix it myself (I am an engineer). They insisted they send a paid technician visit to inspect the product ($165) and claimed the chair model no and spare part number were incorrect. I showed them photos of the part number but they still didn’t budge.

How their business model works is simple:
1. They pay a lot for marketing and getting celebrities to endorse their massage chairs. Hence, they charge so much for their chairs as it is marketed as a premium brand.
2. The chairs are packaged with nicer synthetic leather and design compared to other massage chairs.
3. The internal components however, consist of cheap plastic parts and motors.
4. Their products don’t last long. Many people had issues with their chairs during and after warranty.
5. After warranty, they generally do not keep spare parts anymore as a new model will come out. In a way, it is a good excuse for OSIM not to repair your existing chair (as they no longer have spare parts).
6. They will get you to pay for a technician to inspect your chair only to tell you they don’t have the spare part anymore or that the replacement part will cost you like $2K.
7. You get stuck in a tough situation )where you have paid so much for the chair, and it cost thousands more to fix it after short ownership). They will then encourage you to trade-in your old chair for little $$$ and get you to pay the difference for a new chair (which will cost you thousands more). For example, the technicians who came to WD-40 my chair when it was 2 weeks old said I could trade in my $7.5K new chair for the newer model by topping up $5K.
8. With the trade-in chair, they salvage the used parts and refurbish them, so that they could sell it to the next customer who needs the parts.

Bottom line, you spend a fortune on the massage chair thinking it will last at least 10 years when in reality, they break down in 3 years. Spare parts may not be available or it would cost thousands to fix. You are stuck (you paid a lot for the chair, you pay a lot more to fix it or upgrade it to the new model).

Best is to buy a different brand that keeps spare parts with great customer service, reliable massage chair or buy a cheap massage chair (and not worry about fixing it when damaged).

If you still want OSIM, negotiate to $3K for the chair. They won’t sell it to you at that price but that’s okay, just say you read this review.