OSIM Australia Anmeldelser 

I compared several premium massage chair brands before choosing this one, and I’m glad I did. The build quality feels excellent, the massage is realistic, and it has become part of my evening routine. Definitely a worthwhile purchase for home comfort.

The quality exceeded my expectations. The chair runs quietly, looks premium, and has become something my entire family enjoys using every day.

I was looking for a reliable wellness product and decided to invest in an OSIM massage chair after trying it in-store. The combination of comfort, thoughtful features, and professional service made the experience worthwhile. It has become an important part of my evening routine for unwinding and reducing everyday stress.

I upgraded from the uLove 2 to the uLove 3 and couldn’t be happier with the decision. The massage is incredibly relaxing and comfortable, and I use it every day.

Products aim to improve circulation, reduce muscle tension, and enhance overall wellbeing.

These wellness products combine modern engineering and comfort-focused design, offering features like body scanning, air compression, and preset programs that simulate professional massage experiences for improved relaxation and physical recovery.

Really satisfied with my purchase from OSIM Australia. The chair is quiet, comfortable, and easy to operate. It has become my favorite place to unwind after long working hours.

The massage chairs provide full-body relaxation with multiple modes, heat therapy, and adjustable intensity for personalized comfort, helping reduce stress and muscle fatigue while supporting daily wellness routines at home with ergonomic design and advanced technology.

Features include multiple massage modes, heat therapy, and adjustable intensity settings.

I visited the OSIM store and had a wonderful experience testing different chairs. The staff guided me properly and made the whole process easy and enjoyable from start to finish.

Tried a few cheaper massage chairs before finally deciding on OSIM. Big difference. The massage pressure feels much more natural and less robotic. I was mainly worried about after sales support because these chairs are expensive, but the showroom staff and delivery team were actually really professional.

The quality of my OSIM massage chair is outstanding. It feels sturdy, comfortable, and delivers a very realistic massage. It has significantly improved my sleep and overall relaxation at home.

The massage chair range is designed with advanced ergonomic engineering, offering full-body coverage through air compression, kneading, and rolling techniques, while also including heat therapy and customizable programs that help users relax, recover muscle tension, and improve circulation, making it suitable for daily home wellness routines with smooth performance, durable construction, and user-friendly controls for consistent comfort and long-term use.

The team handled everything professionally and made sure we understood how to use the chair before leaving. You can really feel the difference in the massage programs compared to cheaper brands, much more natural and less robotic.

I frequently work on repairing these as part of my job, I could go on for hours about the issues these have and why not to buy. But the keep short all I will say is that, if you hate yourself enough to buy one of these, I wish you luck and make sure you have something strong to drink nearby cause you will need it.

It would have to be the worst experience I had with massage chairs.

I have purchased ulove3 in 2024 for close to 10k with trading in price.
The quality is unbelievably poor. The leather peeled within 6 months, the chair stopped working just few days after 1 year.

When they finally come to repair, the technician said it is under warranty and no payment needing to be made. Then half month later you receive a tax invoice of $310.75.
If there is fees then why didn’t the repair person from the company let me know first. Considering this is an expensive massage chair with this many issues not long after purchase, I would highly recommend to avoid this product.

Other massage chair I had for 10 years before traded in was still working fine and never had any issue with it. It was much cheaper as well.

I hope Osim as a company will actively look into their reviews and listen to their customers feedback.
Poor quality product and poor customer service post sale isn’t for any business for the long run

I would not recommend OSIM to my friends. I bought their product and just used it a few times in less than 20 days. It was suddenly not working. I took it back and requested a new replacement but they refused it. The only provided me one option - get the broken product to fix. I tried to send email to OSIM but same they don’t do refund or a new replacement. The staff in the OSIM store just said it was just unlucky. The product was only used less than 20 days and broken. No refund and no new replacement. Good luck if you are buying their products as you might get the faulty one.

I purchased an OSIM uDream massage chair in 2022 for over $12,000, expecting premium quality. Unfortunately, my experience has been very disappointing.

Within the first six months, the chair developed serious Bluetooth connection issues, which make the OSIM Well-Being app disconnect constantly. Since most of the chair’s features rely on the app, this problem makes the chair nearly unusable.
Over the past three years, I’ve:

Hosted multiple technician visits (who witnessed the issue but couldn’t fix it).

Sent countless videos, screenshots, and device details.

Had the chair taken to OSIM’s service centre for months, only to be returned scratched, dusty, and dirty.

Despite all this, OSIM continues to ask me for the same information over and over again instead of providing a proper solution. I’ve repeatedly requested a refund or a brand-new replacement with a full warranty, but nothing has been done.

I have now had to lodge a formal complaint with Consumer Affairs Victoria.

For anyone considering an OSIM massage chair: please be aware of my experience. A $12,000+ product should not come with this level of frustration and unresolved issues.

I regret purchasing a massage chair from Osim. In hindsight, I should have walked away. When I voiced concerns of my back injury in-store, the salesperson insisted I had to purchase immediately or lose the offered discounts. That pressure left me feeling I had no real choice.

Within hours of the purchase, my doctor confirmed the chair was unsuitable and potentially harmful for me. The chair has never been delivered and never been used. I returned to the store less than 24 hours of the original purchase to cancel the sale. Osim has refused to cancel or refund, hiding behind a “no change-of-mind” policy instead of acknowledging that the product is not fit for purpose in my case.

This is not “change of mind” — it is a clear case of hard-sell tactics, coercion, and disregard for consumer rights under the Consumer Guarantees Act. To make matters worse, I attempted to resolve this by visiting the store and calling customer service. I was turned away in person and even denied the chance to speak to a manager over the phone.

Osim has shown zero compassion, integrity, or responsibility, focusing only on extracting a sale at any cost. Their behaviour demonstrates a blatant lack of customer care and respect for New Zealand consumers.

While I allowed myself to feel pressured into the sale, I also expect a company to show integrity and compassion, especially where health is involved. Sadly, my experience with Osim has been the opposite. If you value your health, money, or basic fair treatment, stay far away from this company.

Too bad in all areas, especially customer service