Orchard Home Anmeldelser 

Svar fra Orchard Home

29. apr. 2025

Thank you so much for the lovely feedback! We’re so glad you were happy with both the service and the product — that’s exactly what we aim for.

Many thanks again,
The OH Team

Svar fra Orchard Home

20. mai 2025

Hi Tracey,

Thank you for your feedback, and we completely understand your frustration.

Our standard delivery window is 3–10 working days, and we sincerely apologise any confusion caused by the early review request That was an error on our part, and we’re glad to hear everything has since been resolved.

If you have any further questions or need support with your order, please don’t hesitate to reach out. We’re always here to help.

Best regards,
The OH Team

Svar fra Orchard Home

29. apr. 2025

Thank you so much! We’re really pleased to hear you had a smooth experience and that everything met your expectations. Your recommendation means the world to us — and we’ll be ready and happy to welcome you back for your next order.

Many thanks again,
The OH Team

Svar fra Orchard Home

29. apr. 2025

Hello Annie

Thank you so much for your kind words — they really mean a lot to us. We’re so happy to hear you felt supported throughout, especially when it came to making a change after delivery. We always aim to keep things personal and responsive, so it’s lovely to know that came through.

Many thanks again,
The OH Team

Svar fra Orchard Home

29. apr. 2025

Hi Emily

Thanks so much for your lovely review! We’re so glad you’re happy with your sofa — and that it was easy to put together too (always a win!). Sorry again for the delivery issues — we totally get how frustrating that can be and really appreciate your patience. It means a lot that you’d choose us again, and we’ll be here when you’re ready for your next piece.

Thanks again
The OH team

Svar fra Orchard Home

8. apr. 2025

Hi Mateusz,
Thank you so much for your kind words! We’re thrilled to hear you were impressed with the quality of your order and that it arrived quickly. We really appreciate your patience regarding communication and tracking—we’re actively working on improving both to make the experience even smoother.

Thanks again for your support and trust!
– The OH Team

Svar fra Orchard Home

19. mars 2025

Thank you, Gloria! We’re so glad you love your mirrored unit and that delivery was smooth. Enjoy your new piece, and we hope to see you again soon! ✨ – The OH Team

Svar fra Orchard Home

4. mars 2025

Thanks, Graham! I’m glad to hear that the service was up to your expectations. Let me know if you need anything else. The OH team

Svar fra Orchard Home

17. feb. 2025

Dear Samantha,

We’re so pleased to hear you had a great experience and that you love your new sofa! Your kind words mean a lot to us, and we truly appreciate your patience.

Thank you for choosing us—we hope you enjoy your sofa for years to come!

The OH Team

Svar fra Orchard Home

17. feb. 2025

Dear Gary,

We really appreciate your kind words and understanding. Keeping our customers informed is important to us, and we’re glad we could provide clarity on your order. While delays can be frustrating, we truly appreciate your patience and support.

Thanks again for choosing us—we hope you love your new sofa!

The OH Team

Svar fra Orchard Home

17. feb. 2025

Thank you for reaching out. We’re very sorry to hear about your delivery experience. We completely understand how frustrating this must have been for you.

As stated in our delivery policy, our service is kerb to kerb, meaning the courier will deliver to the nearest accessible point rather than inside the property. However, we sincerely apologise for any miscommunication regarding the timing of your delivery and the difficulty this caused.

We work with external couriers, and while we strive to ensure a smooth process, we regret that on this occasion, the service did not meet expectations. We will pass your feedback to our courier partner to help improve their service.

If there’s anything we can do to assist further, please don’t hesitate to let us know.

The OH team

Svar fra Orchard Home

Oppdatert: 17. jan. 2025

Dear Friend of Ted

We are truly sorry to hear about your experience and deeply regret that it has left you dissatisfied. At Orchard Home, we strive to provide excellent customer service.

After reviewing your order, we understand there may have been some confusion regarding the preorder status of the product. To clarify, the preorder information is displayed on our website and confirmed in the email sent after purchase. However, we recognize the importance of clear communication and will use your feedback to further improve how we present this information to our customers.

We would also like to sincerely apologize if you felt insulted or mistreated during your conversation with our team. This does not reflect the high standards of service we aim to uphold. Your feedback will be reviewed internally, and we will ensure appropriate actions are taken to prevent situations like this in the future. We would like to confirm that your order was immediately refunded, even though our pre-order products are clearly stated on our website and we sincerely hope this helps to resolve any inconvenience caused.

Regarding your recent emails and Instagram message, we’re sorry for the delay in our responses. We are currently experiencing a high volume of inquiries, but this is no excuse for not addressing your concerns promptly. Please rest assured that your case is being prioritized, and our team will follow up with you shortly.

Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services moving forward.

Kind regards,
The Orchard Home Team

Svar fra Orchard Home

9. jan. 2025

Dear Mrs. Vernon,

Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that your goods arrived as expected and that our delivery driver provided pleasant and helpful service.

Your satisfaction is our priority, and it’s wonderful to know that we met your expectations. We’re grateful for the opportunity to serve you and would be thrilled to assist you again in the future.

If there’s anything else we can do for you, please don’t hesitate to reach out.

Warm regards,
The Orchard Home Team 🌿

Svar fra Orchard Home

9. jan. 2025

Dear Kunde,

Thank you for your wonderful feedback! We’re so pleased to hear that your order arrived in perfect condition and that you found our service excellent.

It’s always our goal to provide a seamless experience for our customers, and your kind words mean a lot to us.

If there’s anything more we can assist you with, please don’t hesitate to get in touch.

Warm regards,
The Orchard Home Team 🌿

Svar fra Orchard Home

30. des. 2024

Dear Najm

We sincerely apologise for the inconvenience you’ve experienced and for any frustration caused by the lack of response.

We have checked our records but have not received any emails regarding this issue. Could you kindly resend the email with the video and pictures of the damaged panel? Once we receive the details, we will prioritize reviewing your case and work towards rectifying the issue as quickly as possible.

We truly value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at info@orchard-home.com

Thank you for your understanding.

The OH team

Svar fra Orchard Home

9. jan. 2025

Dear Barbara,

Thank you so much for your incredibly kind words and for taking the time to share your experience! We’re thrilled to hear that your granddaughter loves the Hollywood dressing table—it sounds like it made her Christmas extra special!

It’s wonderful to know that our delivery service met your expectations, from the timing to ensuring it was placed exactly where you needed it. We’re delighted that we could be part of such a meaningful gift.

Your recommendation means the world to us, and we’re so grateful for your support. If there’s anything more we can do for you, please don’t hesitate to reach out.

Warm regards,
The Orchard Home Team 🌟

Svar fra Orchard Home

9. jan. 2025

Dear Emma,

Thank you for sharing your positive experience with us! We’re so pleased to hear that you’re happy with both your product and our customer service. Delivering quality and ensuring our customers are looked after is at the heart of what we do, so your feedback means a lot to us.

If there’s anything else we can assist you with or if you have any further thoughts to share, please don’t hesitate to get in touch.

Thanks again for choosing Orchard Home—we look forward to serving you again!

Best wishes,
The Orchard Home Team 🌿

Svar fra Orchard Home

17. des. 2024

Thank you for your lovely feedback! We’re so pleased to hear you found our customer service helpful and that your item arrived on time. If you ever need anything else, we’re always here to help.

Best wishes,
The OH Team

Svar fra Orchard Home

17. des. 2024

Hi Tracy,

Thank you so much for your kind words! We’re thrilled to hear you’re pleased with your coffee table and that our delivery team made the experience even better. Your satisfaction means the world to us.

Best wishes,
The OH Team

Svar fra Orchard Home

3. des. 2024

Dear Mera,

Thank you so much for taking the time to share your experience with us! While we regret that your order initially fell short of expectations, we’re thrilled to hear that our team was able to resolve the matter promptly and to your satisfaction.

We’re especially pleased that our delivery process and team met your needs, and we’re glad to know you were delighted with your final purchase. Your feedback is invaluable in helping us improve and ensures we continue delivering the level of service our customers deserve.

We can’t wait to welcome you back for your next Orchard Home purchase!

Warm regards,
The OH Team