Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY REC... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Vis mer
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Vis mer
Selskapet har svart
Delivered early (wasn’t expecting item until December), so this was a bonus. Can’t comment on the item as it’s a Christmas gift, but it is packaged well. The young lad delivering was awesome. 10/10 be... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktopplysninger
Storbritannia
- info@orchard-home.com
- www.orchard-home.com
4,1
Bra
168 anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not waste your time and money
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking whether it is still arriving today, received an automated response that my inquiry will be answered in 48hrs. Total scammers. Big regret ever doing business.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Ordered on Sunday and my sofa came in…
Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY RECOMMENDED
27. april 2026
Delivered today following email to them…
Delivered today following email to them yesterday. Unpacked everything and realised not the size we ordered, 180cm instead of 150cm. Too much of a faff on returning it.
28. april 2026
Just received my beautiful stool
Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
13. april 2026
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
8. april 2026
Anmeldelse skrevet uten oppfordring
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
4. april 2026
Anmeldelse skrevet uten oppfordring
Good experience
Good experience. Arrived on time, delivery driver helpful. Sofa great quality, comfortable and looks fantastic
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Orchard Home
Dear Sarah,
Thank you for your message, we’re so pleased to hear everything was excellent.
We really appreciate your feedback and your support.
Kind regards,
The OH team
Svar fra Orchard Home
Dear Carmen,
Thank you for your kind message.
We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
Kind regards,
The OH team
Hollywood vanity
I bought the hollywood vanity and it is beautiful however it came with a crack in it, a missing lead for the mirror and one of the drawers came broken. Luckily i found a lead for the mirror that would work but the quality is really bad
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orchard Home
Dear Sheryl,
Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.
This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind regards,
The OH team
Product not received
Product got damaged in transit so never arrived and they were unable to send a replacement.
9. januar 2026
Svar fra Orchard Home
Hi Sinead — thanks for getting in touch.
We’re really sorry about this. Unfortunately the item was damaged in transit and didn’t arrive with you, and as it’s now out of stock we’re unable to send a replacement. A full refund has been arranged, and we sincerely apologise for the inconvenience caused.
If there’s anything else we can help with, please don’t hesitate to let us know.
Kind regards,
The OH Team
Really helpful company on time delivery…
Really helpful company on time delivery and great product
8. desember 2025
Svar fra Orchard Home
Thanks Peter, glad you were happy with the service, we appreciate your custom
KR
The OH team
Great experience
The sofa we have bought is very comfy and stylish looking.
Delivery man was very polite and helpful.
1. desember 2025
Svar fra Orchard Home
Thank-you Gabriella, we delighted that everything went well and you love your sofa
KR
The OH team
Great service again I ordered it 3 days…
Great service again I ordered it 3 days later 2 sideboards where in my house , got AM appointment and it came aswell on time the driver was very professional also lovely person definitely recommend orchard homes furniture to anyone looking for furniture for there house
17. november 2025
Svar fra Orchard Home
Hi Mr Edwards,
Thank you so much for your wonderful review! We’re delighted to hear your sideboards arrived so quickly and that the delivery went smoothly. Our team — especially our drivers — take great pride in providing a reliable and friendly service, so it’s lovely to hear that reflected in your experience.
We truly appreciate your recommendation and are grateful to have you as a returning customer. Enjoy your new furniture, and thank you again for choosing Orchard Home!
The Orchard Home Team
I placed an order paid you you were…
I placed an order paid you you were unable to fulfil order I am still waiting a refund, left umpteen messages you would not provide your address still waiting for refund not happy
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Orchard Home
Dear John,
Thank you for your message. We previously requested your order number to assist you, but it was not provided. We have since searched our system using your name, email address, and phone number, and we were unable to locate any record of an order with us.
As a result, it appears that no order has been placed under your details, and therefore no payment has been received by us.
If you have any payment confirmation or transaction reference from your bank or payment provider, please share it with us so we can investigate further.
Kind regards,
The OH team
Ordering was so easy and chair which is…
Ordering was so easy and chair which is quality for the price was delivered two days later.
3. november 2025
Svar fra Orchard Home
Thanks Sandra, we are glad you are happy with your chairs and the swiftness of delivery
Kind regards
The OH team
Hollywood vanity unit
I purchased the huge Hollywood vanity unit and I couldn’t be happier with it.
From order to delivery, less than a week.
It came partially assembled which was amazing as I hate flat pack.
Came in 4 boxes, mirror in one, top in one and two sets or drawers each in a box, pre assembled!
I was expensive but so worth it! I’m in love with it.
7. oktober 2025
Svar fra Orchard Home
Thank you, Fiona! We’re so happy you love your Hollywood Vanity Unit — it really is a stunning piece. We’re glad the quick delivery and easy setup made the experience even better. Enjoy your new setup!
– The OH Team 💫
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