The 5* rating is specifically for Lauren herself, she is a brilliant asset to the onward team. Our plumber failed to attend to our appointment and gave us no heads up and left us waiting all morning a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Big thank you from myself and the residents to the garden maintenance team and supervisor mick, this summer. Kept our communial garden's looking lovely, hedges and grass cutting. They have been except... Vis mer
I spoke to Mandi today and all I can say is what a lovely pleasant lady she was such a joy to speak to she was so helpful I suffer with anxiety and she made the whole experience a wonderful one! Mandi... Vis mer
Selskapet har svart
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktopplysninger
Onward Homes, M21 7QY, Manchester, Storbritannia
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 82 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super quick and easy process
Super quick and easy process! Staff were responsive and friendly! No complaints!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Craig,
Thank you for taking the time to provide your feedback. We’re delighted to hear that you had a positive experience and that our colleague was able to assist you. Your kind comments are greatly appreciated, and we will make sure they are shared with the team.
Kind regards,
Onward Homes
The customer service advice was polite
The customer service advice was polite, helpful and knowledgeable. He dealt with my rent enquiry professionally and sorted it all out for me
Welldone
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Sheila,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Julie is a superstar
Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues.
Despite it being a bit of a challenge that would use up call time, she persevered and didn't try to pass me off to anybody else. She remained good natured and well mannered and very patient throughout. It led to some understandable mistakes that she owned and acted on straight away. My issues meant her having to call me back a couple of things which she did in a timely manner.
She reassured me and made me feel secure in her hands.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Julies service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl and James DMC where amazing so…
Carl and James DMC where amazing so polite and professional. Very impressed.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Teething issues resolved
Just moved in and as always some teething issues. Called and booked them all in with help from Julie who was very helpful and professional.
Thank you
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Julie was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Tarn the joiner is bobon resolved all…
Tarn the joiner is bobon resolved all my issues and he is well recamended .
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Carl and james
Carl and james, respectful gentlemen, they gave an amazing customer service. Gave some really good advice and was really helpful. I rate 5 stars with the experience as i was very happy.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great way of renting
Really responsive and in a timely manner. Shenika made the whole process very easy (and quick).
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Micheal was very helpful and was…
Micheal was very helpful and was patient with me and helped me with my problem
Much appreciated
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
She was so nice,rang me when she said…
She was so nice,rang me when she said she was,so friendly and sorted my problem out with heating straight away
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dan r come out on an emergency to fix…
Dan r come out on an emergency to fix my yale lock he was great did the job really quick and was pleasant
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Michael went above and beyond what a…
Michael went above and beyond what a credit to Onward Homes. Thank-you for you do.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Tarn was the guy today who came to fix…
Tarn was the guy today who came to fix a few problems. What a 5 ⭐️⭐️⭐️⭐️⭐️ job. I have to say that it’s so very sad that not all onward homes employees have the same high standards.
Excellent thank you.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Aneesa was extremely helpful and…
Aneesa was extremely helpful and informative which was what I needed
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Aneesa's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
My door was fitted today by Dan and he…
My door was fitted today by Dan and he did a fantastic job thank you
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Dan was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Graham was very helpful and friendly…
Graham was very helpful and friendly fixing the tap on the sink
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Tarn who has been to my property lots…
Tarn who has been to my property lots of times always carries fantastic work he is such a lovely guy cleans up after himself and so friendly and complete a top job.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great service …
Dawn came to repair my window mechanism which would not lock
She was professional friendly and did an excellent job, even removed the broken parts
Great service
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Thanks Michael
Michael was extremely helpful on our call today regarding an available rental property - hoping to hear back soon about the lovely property!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Brilliant person thank you he is…
Brilliant person thank you he is brilliant
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
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