I spoke to Mandi today and all I can say is what a lovely pleasant lady she was such a joy to speak to she was so helpful I suffer with anxiety and she made the whole experience a wonderful one! Mandi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Vis mer
Selskapet har svart
Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Vis mer
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Carl DMC did a wonderful job and went above and beyond to accommodate my schedule without complaint! He also took the time to explain each step of his process and didn't leave until I was satisfied. A... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktopplysninger
Onward Homes, M21 7QY, Manchester, Storbritannia
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 82 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Danielle
The customer service specialist, Danielle, was very professional and helpful today (8/9/2026, 16.21) when I enquired about an ongoing repair.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl DMC
Carl DMC, really helpful, he noticed I had a few jobs needed doing and called the agency to book them in for me.
Thank you very much!
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Great handled call very well and…
Great handled call very well and followed up my query regarding a job
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Best service ever
Best service ever. Excellent quality in all areas. Very professional attitude and great care for customers. Serving me for over 12 years and never let me down. Highly recommended!
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Always extremely helpful and patient…
Always extremely helpful and patient staff. My problem was sorted out very quickly without any fuss
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Well handled and spoken very friendly…
Well handled and spoken very friendly and was very understanding and explained the situation properly. Thank you Michael.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Very happy with the service and how…
Very happy with the service and how quick some one came out although can't be repaired till monday
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
How this company has manipulated the…
How this company has manipulated the trust pilot reviews I will never . You call them they do their job , usually not very well then ask you to leave a review ??? For doing their job ..
No one I’ve talked to at several different estates they run has ever spoken a good word about them . They charge a fortune .. keep putting prices up yet they cutback on their services . They do not have gardeners they have grass cutters , their cleaning team just hoover . They are so liberal and are scared of knocking on peoples doors and telling them the rules . They are so useless words cannot explain .. their housing experts , far from it collect metre readings and go .. we’ve had a rat plaque no bin area for 3 or 4 months so bins are in a parking space ( mine ) we have so many issues here at hatherton court walkden Worsley don’t ever think of moving on here or any of their properties ..
you have cheated this trust pilot review and should be ashamed Onward
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I have called and left a voicemail to discuss this matter with you today. If you get in touch with us so we can raise an official complaint for this service, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Helpful
I spoke to Lizza frim the customer service team at Onward, regarding a problem I had with my control panel for my heating, she went through some troubleshooting steps with me, but unfortunately we couldn't solve the issue over the phone, she emailed the relevant gas team whilst I stayed on the phone and an appointment was set up for the next working day. She was polite and helpful.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Lizzi was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Absolutely brilliant
Absolutely brilliant. The workers where really friendly and worked so hard with reboarding the bathroom floor and laying the vinyl down. They were brill so thanks very much James and Dan. 😃
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great customer service from Dannielle.
Had an issue with my uncles service charges. Dannielle was polite and extremely helpful in resolving the issue. Thank you Dannielle.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Lizzi went above and beyond with…
Lizzi went above and beyond with helping with repairs very polite and listened
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Lizzi was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Chloe was polite
Chloe was polite, respectful and helpful, thanks x.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Onward New Build Team
I had a problem with my new build property. Sandra and the new build team at Onward were brilliant. They loaded with Lovell (building company) and sorted my problem efficiently and as quick as they could.
Sandra was a delight to speak to everytime she called with an update on what was happening with my repair/timescale etc.
Hopefully I don’t have any more issues but can rest easy knowing if I do Sandra and the team are there to assist and sort it out.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Sandra was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Matthew W From Customer Service was…
Matthew W From Customer Service was very helpful and friendly today, he’s is a credit to Onward
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Matthew was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Rent enquiry
Danielle from customer service was really helpful, she listened to my enquiry and is raising it with the finance team to get back in touch.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Danielle was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Adele was very cheery and approachable
Adele was very cheery and approachable. Very professional with a caring manner. A lovely lady to have communicated with. We need more people like Adele. 😃
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Adele was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Micheal was very helpful and…
Micheal was very helpful and understanding tried his best to help pity the contractor aren’t the same been waiting for them since June for my front door to be fixed, I’m disabled and have to put chair and piece of wood to keep it closed contracts are a utter joke
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Micheals service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Yes they were very helpful espaically…
Yes they were very helpful espaically as im 76 ,hard of hearing ,the man was called Micheal ,very good at assisting me ,waited patiently while i give him details of my reqest,outcome very good thankyou so much.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Micheals service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Lovely lady on the call
Lovely lady on the call, prompt help :)
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.