What a great find! We had seen these bookcases at double the price in a shop. I decided to have a look on line and found Only Oak. Really great price , great communication from the company. The deli... Vis mer
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Se hva andre synes
My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Vis mer
Good value product. Well packed. Third party courier offered very few slots. Fortunately we are retired and therefore flexible. It would be a nightmare if we were still working.
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Vis mer
Informasjon om virksomheten
- Møbelbutikk
- Soveromsmøbler
- Møbelgrossist
- Forhandler av kontormøbler
- Utemøbler
- Forhandler av rustikke møbler
Skrevet av virksomheten
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Kontaktopplysninger
Storbritannia
- www.onlyoakfurniture.co.uk
4,2
Bra
580 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely appalling experience with Only Oak Furniture
Absolutely appalling experience with Only Oak Furniture – I would strongly urge anyone considering buying from them to think again.
My mother purchased a dresser top online and, as is common with large furniture, we paid for delivery that included bringing the item into the house and removing the packaging.
On delivery, we discovered the dresser top had around a dozen visible half-inch holes across the surface and large embedded light fittings—none of which were mentioned in the product description or shown in the photos. The item was clearly misdescribed and not what was expected.
We immediately requested a return, allowed for any reason within 14 days of an online purchase. However, their so-called “customer service” team refused, stating that the item could not be returned because we no longer had the original packaging—despite the fact that their own delivery team had taken it away as part of the service we paid for. In other words, we were denied a return for a reason entirely created by their own process.
When this was pointed out to them they agreed to collect it but only if we paid over £191. Charging a customer to return an item while also blocking the return due to packaging they removed themselves, is completely unreasonable and blatantly disregards basic UK consumer rights.
We are now escalating this matter to Trading Standards.
This company’s practices are extremely concerning. Customers should not be put in a position where they are prevented from exercising their legal right to return it.
Avoid at all costs.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
We are very sorry to hear about your experience and appreciate you taking the time to share your concerns.
We sincerely apologise for the disappointment caused regarding the dresser top and understand your frustration that the product did not meet your expectations based on the description and images provided online. We would, however, like to clarify that the item purchased was a dresser top designed to be attached to a matching sideboard unit. As the dresser top was intended to be used independently as a sideboard, the internal lighting fittings would naturally remain exposed, as this is not the product’s intended use.
We also regret the confusion and upset surrounding the return process and packaging removal service. We understand how frustrating this situation has been for both you and your mother, particularly as you felt unable to exercise your right to return the item.
Please be assured that we take feedback of this nature seriously, and your comments have been passed to the relevant department for full review so we can investigate both the product listing and the handling of your return request.
Our intention is always to provide clear information, fair service, and a positive customer experience, and we are sorry that on this occasion you feel we have fallen short.
Thank you again for bringing this matter to our attention.
Delivery Charge
I was going to do an order for over £500. It says 90% of delivery is free. Mine wasn't , and I don't live in an area that is difficult at all. it would have been £18 a least, so I decided not to order. I do object to paying a lot of money for something, then being charged so much on top for delivery. May have been excellent furniture as it has got good reviews, it's just my preference.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for taking the time to share your feedback. We’re sorry to hear that the delivery charge put you off placing your order with us.
While we do offer free delivery to many areas, unfortunately there are some locations and order types where an additional delivery fee may apply. We completely understand that extra charges can be frustrating, especially when making a larger purchase, and we appreciate your honesty regarding this.
We’re pleased to hear that our furniture and reviews gave you confidence in the quality of our products, and we’re sorry that the delivery cost meant we were unable to earn your custom on this occasion.
Thank you again for your feedback, and we hope we may have the opportunity to welcome you back in the future.
Awful customer service
Awful, no communication after placing order. exceeded the time they said it would take. trying to cancel as have still not been contacted by their courier service but they want to charge me £60 cancellation fee!!
Absolutely disgusting service
really wish I hadn't ordered with this company. Feel completely ripped off and let down when it is their fault! God knows what would happen if you had an issue with an item or wanted to return.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
We are very sorry to hear about your experience and completely understand your frustration. We sincerely apologise for the lack of communication and for the delay in your order exceeding the estimated timeframe provided.
We appreciate that this situation has caused significant disappointment, particularly when you were unable to get an update from the courier service. We also understand your concerns regarding the cancellation fee and are sorry that this has added to your frustration.
Please be assured that we take all customer feedback seriously, and your comments will be passed on to the relevant teams to review both our communication and delivery processes. We genuinely regret that we have let you down on this occasion.
Thank you for taking the time to share your experience.
Good price, smooth ordering and delivery process.
Once I decided on the units that I wanted, I shopped around online and found they were best value and reviews looked good. Ordered, and within a few days was able to book a one man delivery. Would have liked it to have been a bit sooner but happy that I had choice of days. On day of delivery received message regarding estimated delivery time and was able to track driver throughout day. Driver rang when he was 20 mins away. Delivery went smoothly although a bit concerned one of boxes was very wet. Found no damage though. However one of the units was badly damaged and contacted customer services. As requested sent them pictures. They offered a discount on price if we wanted to retain but we didn't. They quickly offered a replacement and delivery arranged as before. Very happy with my new furniture.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you found our furniture to be good value and that the ordering and delivery process was smooth and convenient for you. It’s great to know that the delivery tracking updates and communication from the driver were helpful as well.
We are sorry, however, that one of your units arrived damaged and that one of the boxes was wet on delivery. While we’re pleased there was no additional damage caused, we completely understand your concern. We’re glad our customer service team was able to resolve the issue quickly and arrange a replacement for you without delay.
Thank you again for your patience and understanding throughout the process. We truly appreciate your feedback and are very happy to hear that you are pleased with your new furniture.
Very visible flaw on top of the drawers.
This company advertises as high quality. However my item arrived yesterday with a very visible flaw on the top of the drawers . The company are refusing to collect the drawers and replace with full refund. I am now having to contact citizens advice for help. Do not purchase from this company ….
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
We’re sorry to hear that you are disappointed with your purchase. The issue reported relates to an additional dowel being visible on the top panel. As previously explained, this can occasionally occur during the manufacturing process if a dowel is initially inserted and then repositioned. This is a natural part of the production process and is not considered a manufacturing fault, nor does it affect the quality, durability, or function of the drawers.
For this reason, the item has not been classified as faulty. However, we have advised that you are welcome to return the drawers in line with our terms and conditions if you would prefer not to keep them. Returns can be arranged provided the item is in its original packaging, and the applicable return charge would apply.
We always aim to be transparent and supportive with our customers and remain happy to assist with arranging a return should you wish to proceed.
Received scratched table leg and slight…
Received scratched table leg and slight warp and split in wood on oak chest ., emailed company said because it’s natural., so we have sent pictures of all the oak we have in our property it’s full and nothing has warped or split ., will update review once got reply’s thanks scott
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for your feedback, Scott.
We’re sorry to hear that you were disappointed with the condition of the items you received. After reviewing your case, we can see that our customer service team assessed the concerns raised and arranged a goodwill compensation, which was accepted as a resolution.
While natural oak can sometimes display variations in the grain and character of the wood, we do appreciate that any imperfections can be frustrating. Our team always aims to review any concerns carefully and provide a fair outcome where possible.
Superb quality and service
The product was excellent quality and the contact with the office was very pleasing the delivery was without a hitch and they were vey pleasant and amicable all together a very excellent experience one big THANK YOU
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you very much for your wonderful review.
We’re delighted to hear that you’re pleased with the quality of your furniture and that you had such a positive experience with our team. It’s great to know that both our office staff and delivery team made the process smooth and enjoyable for you.
Your kind feedback means a lot to us, and we will be sure to pass your comments on to the team.
Thank you again for your support and for choosing us.
Counter top nightmare!
I ordered a “Cream Kitchen Island - Black Granite” on 16/04/2025 with 8-12 week delivery, no problems there.
It arrived right at the start of July so within the time stated, unfortunately when it arrived it had some large marks on the black granite counter which of course was very disappointing, however the customer service team were helpful and organised a replacement, this arrived early December.
The second black granite work top arrives, this one seems to be in good condition so we’re happy, the only annoyance is every time you remove a worktop you have to rescrew into the base of the wood island which is causing damage, a few weeks go by and we spill a glass of water on the counter, wipe and dry immediately, the next day to our horror everywhere where the water spilled has now marked and the granite counter is ruined yet again.
Contact customer support yet again and they were helpful and helped us rearrange for another counter but we decided as the black granite keeps marking so easily that we would like to change to the white marble effect (not ideal as it doesn’t go with our kitchen but what’s the point in getting another black granite one) customer service team helped us and it arrived on 6/01/26.
We open the brand new counter top on the 6th of Jan, just after the delivery team left and to our shock it is just a plain white counter, no marble affect at all, I’m sure you can understand at this point we were getting rather annoyed, contacted customer service and yet again they were helpful and apologised that there had been a big mistake it the making of a few of these marble effects and we were the unlucky ones that received a dodgy one, arranged for a new one immediately and now having to wait 8-12 more weeks for the replacement.
With all this in mind we were now very cross and we feel entitled to some compensation at a minimum, we spoke to the customer service team, the manager and on multiple occasions despite expressing how disappointed we are with the whole ordeal seeing as it will almost be a full year of us not receiving the correct item without faults, they were only willing to give us £150 “goodwill contribution” but no replacement marble effect counter or we get the replacement and receive no compensation at all.
My wife and I will never recommend Only Oak Furniture again unless the situation changes, to top it off we had a newborn baby in September so really could have done without all this hassle in such an important time in ours and our sons life.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for taking the time to share such detailed feedback about your experience.
Firstly, we would like to sincerely apologise for the series of issues you encountered with your kitchen island worktops. While we’re pleased that our customer service team were able to assist and arrange replacements throughout the process, we completely understand how frustrating and disappointing it must have been to experience multiple problems over such a long period of time.
We appreciate that having to arrange several replacements, particularly while welcoming a newborn to your family, would have been far from ideal. This is certainly not the experience we want any of our customers to have when purchasing from us.
As discussed during your conversations with our team, we offered the available options in line with our policies, including a replacement worktop or a goodwill contribution. We regret that we were unable to reach a resolution that you felt was satisfactory, but please be assured that your feedback has been taken seriously and will be shared with the relevant teams so that we can continue improving our quality checks and processes.
We genuinely appreciate your patience throughout the situation and are sorry again for the inconvenience caused.
Beautiful ready assembled oak cabinet.
Beautiful ready assembled oak cabinet.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your oak cabinet and that the ready-assembled design met your expectations. It’s great to know you’re happy with the piece.
Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come
Very Bad Experience after 9th months we cancelled order.
We placed an order in April 2025 for 2 glass fronted bookcases the leadtime on Website was originally 8 - 12 weeks. We have had delay after delay & eventually was told our order was running smoothly & on schedule to be in UK by end of December 2025. End of December we chased again to then be told there was another 3 month delay. We have now cancelled our whole order in entirety & although received refund we will not be recommending Only Oak Furniture to anyone & will definitely not order from them again. We are very disgruntled & angry with the experience we had with them. They obviously have issues with their suppliers so be warned who are in China.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration caused by the repeated delays to your order. We completely understand how disappointing this must have been, particularly after such a long wait and the updates you had previously received.
Unfortunately, from time to time delays can occur within the supply chain that are outside of our direct control, and in this case the revised timelines we received from our supplier changed after the original estimates had been provided. We always aim to keep customers informed as soon as we receive updated information, but we sincerely apologise that the delays led to the cancellation of your order.
We’re glad that your refund was processed promptly, although we fully appreciate that this does not make up for the inconvenience caused.
Your feedback is important to us and will be taken on board as we continue to review our processes and supplier arrangements. We’re very sorry that we were unable to fulfil your order on this occasion and regret that your experience has left you feeling this way.
Incomplete delivery, early failure, and refusal to take responsibility — avoid
I would strongly advise others to avoid Only Oak Furniture.
I ordered a dining table which arrived incomplete, with the wrong combination of legs, making it impossible to assemble or inspect. I reported this immediately. The correct leg was only supplied nearly two weeks later, meaning the table could not be used or properly checked until then.
Once the table was finally assembled for the first time, a serious defect in the tabletop became immediately apparent — raised, swollen areas of veneer lifting along seams. This was reported promptly, at the first possible opportunity after assembly.
Despite this, the company repeatedly tried to rely on a 14-day reporting policy, even though their own delivery error prevented inspection within that period. Over time, the reasons for refusal shifted — from policy deadlines, to claims that assembly meant acceptance, to speculative suggestions of damage, and finally to classifying the issue as “wear and moisture exposure”.
An "independent" technician was sent, and the company relied on the report to refuse any remedy, even though the table was brand new and the defect appeared within days of first use. They have since confirmed they are not part of any Alternative Dispute Resolution (ADR) scheme, leaving no independent route to resolve the dispute.
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for taking the time to share your feedback.
We are very sorry to hear that you remain dissatisfied with your experience. We fully acknowledge that the initial delivery included an incorrect table leg, and we apologise again for the delay this caused in allowing you to assemble the table.
Once the issue with the tabletop was reported, we followed our standard process and arranged for an independent technician to inspect the item so that the concern could be assessed impartially. Following this inspection, the report concluded that the condition of the tabletop was not the result of a manufacturing defect. Based on this professional assessment, we were unfortunately unable to offer a replacement or refund.
We appreciate that this is not the outcome you were hoping for, and we understand your frustration. However, our decision has been made in line with the findings of the independent inspection and our warranty guidelines.
Great Quality Oak furniture, great delivery too
Great Quality Oak bookshelves & Display cabinet, sturdy, good build quality, blemish free oak, I used the 'delivery to room of my choice' option, the two guys that arrived did so on time, and took time and effort to place the items where I wanted (even though they were heavy) and carefully unpackage them and remove all the packaging, and check I was happy with the items and that they were undamaged - a brilliant service
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality of your oak bookshelves and display cabinet, and that everything arrived in perfect condition. It’s also great to know that our delivery team provided the level of care and service we aim for, taking the time to place the items exactly where you wanted them and ensuring everything was unpacked and checked with you.
Your feedback means a lot to us, and we’ll be sure to pass your kind comments on to the delivery team.
Thank you again for your support, and we hope you enjoy your new furniture for many years to come.
Beautiful oak furniture
Beautiful oak furniture - arrived very promptly. Delighted with this purchase. Would highly recommend.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you very much for your lovely review.
We’re delighted to hear that you’re pleased with your oak furniture and that it arrived promptly. Your recommendation means a great deal to us.
Thank you again for choosing us — we hope you enjoy your furniture for many years to come.
From ordering on the website
From ordering on the website, the contact and information about delivery everything was perfect. My new furniture was delivered on time and the delivery men were absolutely fantastic, unpacking and removed packing. Amazing I will be using your company again. Thank you.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you very much for your wonderful feedback.
We are delighted to hear that your experience—from placing your order through to delivery—was so positive, and that the delivery team provided such excellent service. We will be sure to pass on your kind comments to them.
Thank you again for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Use this company
Excellent communication with both the company and the delivery team.
The furniture is excellent quality.
You couldn’t have done better, thank you
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thank you so much for taking the time to leave such a kind review.
We are delighted to hear that you were happy with both our communication and the delivery team, and that you are pleased with the quality of your furniture. Your feedback truly means a great deal to us and to everyone involved.
Thank you again for your support — it is very much appreciated.
Great Service
Arrived on time and very well packaged. Friendly and efficient delivery team. TVM.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Hi Rob! I'm thrilled to hear that the delivery team exceeded your expectations with their punctuality, friendliness, and efficiency. Knowing that everything arrived well-packaged makes my day! Thank you so much for sharing your experience. TVM to you too!
Cheaper than other suppliers
Cheaper than other suppliers. The unit is well made and perfect dimensions for our space.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Thanks so much for highlighting the great value and perfect fit of our place. I'm thrilled it met your needs so well. We loved having you as our guest and hope you'll keep us in mind for any future stays. Safe travels!
Damaged Table - Poor customer service
We purchased three tables and noticed on delivery than one was damaged. I contacted the company who were slow to respond and offer a replacement, they wanted to repair our new table. It took a full month for the replacement to arrive which it did this morning and it was also damaged. To make matters worse we had to have a full blown arguement with the driver who didnt want to wait whilst we inspected the table despite the fact that this was agreed prior by Only Oak Furniture.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Hi John, thank you for sharing your experience. I am genuinely sorry to hear about the challenges you faced with the table delivery. We strive to provide exceptional service and it's clear we missed the mark in this instance. The delay in both communication and the replacement process is not reflective of the standards we aim to uphold. Additionally, the condition of the replacement table and the incident with the delivery driver are completely unacceptable. Please rest assured that we have now arranged a new courier who will ensure that your experience moving forward is seamless and satisfactory. Your feedback is crucial in helping us improve, and we appreciate your patience and understanding throughout this process.
Very pleased.
Online ordering process was simple and straightforward. Honoured their price match guarantee.
Furniture arrived on due date.
Very pleased and would use the company again.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Hi Ingrid, thank you so much for sharing your experience! We're delighted to hear that you found our online ordering process simple and that our price match guarantee met your expectations. It's wonderful to know your furniture arrived right on time and that you're pleased with everything. We look forward to serving you again soon!
Straightforward & easy to deal with
Hard bought all my bedroom furniture from Only Oak, and saw an ottoman which matched.
The Ottoman was cheaper elsewhere, but I noticed they price match, so I contacted them and was given a code for the price difference in under 24-hours.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra OnlyOakFurniture
Hi there! We're thrilled to hear how much you loved the furniture and appreciated our fast and friendly delivery team! It's wonderful to know the quality and craftsmanship met your expectations. Thank you for your kind words, and we look forward to welcoming you back for more beautiful additions in the future!
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