OneStepCheckout Anmeldelser 

Svar fra OneStepCheckout

31. mars 2022

Dear Philip, even though everything is settled between your business and us, due to the nature of your hastily review based on incorrect information, we see us forced to post the full story here. Feel free to remove the review should desire to do so.

After your business The Ramp People (theramppeople.co.uk) had been used our software for some months in 2017 for your business, you decided to sign up separately for a Support and Update Plan the same year.

You chose to take advantage of special offer only available to existing customers, and got a very considerable discounted rate on your subscription. The specific plan has never been publicly available on our website, and only communicated in emails direct to existing customers such as you.

In that communication it said explicitly “SUP includes OneStepCheckout software updates, patches, bug fixes and email support from our expert team on a subscription basis. Let our team do all the legwork so you can keep up with the constant updates and innovation of the Magento ecosystem with minimal hassle.”

Already prior to checking the plan on our website, you were informed that this is a subscription-based service. When you placed the order, you were informed on the page you ordered from that this was a service which would be renewed unless you cancelled it. This was also mentioned in the terms and conditions, which you actively had to accept prior to placing your order.

When the order for your subscription was processed, we also emailed you informing you that the subscription had started.

Following that, your subscription was automatically renewed three times. Invoices were sent to the email you provided, and prior to sending you reminders by post with an added fee, you received not only one soft reminder by email, but a total of 10 reminders.

On 2020-04-02 your colleague inquired about the invoices you had received. He received a detailed response no later than 33 minutes later. The day after, your colleague asked us how you could cancel the service. Due to weekend and other tasks, we did not respond until the 7th of April, but well before your renewal due September 2020 with information on how you could review and manage the service via our website.

Fast forward to 2020-10-15 at 4:34 PM, prior to even emailing us, you hastily posted this review. Following that, 25 minutes later, you followed up on the same email thread as with your colleague, incorrectly stating we did not respond to your email of 2020-04-03, and requested a cancellation of your plan.

Nine minutes later on 2020-10-15, we responded to your email, referred to the email we sent your colleague 2020-04-07, and informed you that we had cancelled your subscription per your request 2020-10-15.

Following that, 18 minutes later, you thanked us for cancelling, and stated you would pay the invoices.

After even further communication with your colleague the day after, we informed them that we decided to credit the last issued invoice. Your colleague then arranged for payment of the outstanding balance, and we confirmed to them that everything was settled and that there was no longer an active subscription.

Again, everything between OneStepCheckout and The Ramp People is settled.

Svar fra OneStepCheckout

31. mars 2022

Your business purchased a license for our software. Shortly after your order, we received several inquiries from your third-party web developers, claiming our software did not work. It seemed clear that your developers lacked even the most basic knowledge of how to install extensions on the Magento 2 platform and handling the composer tool and using it to install dependencies.

Furthermore, they pointed out issues with another extension, not related to our software, issues you would also face in the native checkout of Magento 2. And it did not stop there, they also said a part of the checkout was not rendering properly, but your website’s theme was hiding it with setting the element to “display: none” – something which is touching into the very most basics of web design.

We overviewed your site and the functionality, and pointed out what the issues were, even they were not part of our software.

Following that, you requested a refund, since you could not get it working. We do offer a full refund if our team is not able to assist the customer team in resolving the issues. This is of course a two-way street, dependent on cooperation from both parties.

We informed your developers thoroughly what the issues were, and what they needed to fix, but it seems you have chosen to contract developers without the necessary knowledge in their fields.

You can compare this to contracting carpenters to renovate your office, but when they arrive, you shut off the power so they can’t use their power tools or lock your office doors. It doesn’t really work that way.

We are sorry you feel this way, but we have done everything we can to assist you in these matters. If you cannot get your third-party developers to do their part of the job, we are unable to assist you further, and can of course not issue you a refund for the license.

Svar fra OneStepCheckout

31. mars 2022

Dear Annelies, we can not see that you are or have been a customer of ours. If you work, or have worked, for a company which has received an invoice from us, it would only be due to your business having requested services from us. If that is the case, please inform us further, and we will clarify the situation for you.

If not, we will continue to regard your review as false and defamatory by a non-customer.

Svar fra OneStepCheckout

31. mars 2022

Dear Zaki Liokouras, CEO of Trend Bazaar A/S (trendbazaar.dk). Unfortuntely your review is not truthful.

First of all, let us translate your review, so other viewers can see your false statements.

"Unfortunately not functional company. Even though I have in email that we have cancelled, they charge again and again. Notified to bank and police now. As of now, cost me about 900 Euro".

In 2019, you bought a license for our software OneStepCheckout for Magento. In addition to the license, you also subscribed to our Support and Update Plan. This information was present on the page you ordered from, you had the subscription in the cart, and it was also shown to you at the checkout.

It was clearly stated it would billed every 12 months. In order to finalize the purchase, you also had to actively accept our terms and conditions, where it was stated "OneStepCheckout Support and Update Plan is a subscription based service.".

After your purchase in 2019, you requested a refund, simply because you had changed your mind. Most non-tangible goods like software have a no-refund policy, including ours as per our terms and conditions, but we still allow refunds if our team is not able to assist the customer team resolving issues. However "I bought it, but I just don't want to use it" does not cover any refundable scenarios per our policies.

So there was € 605 charged, at the time you checked out in our webshop, and about € 295, according to your statement, not accounted for.

You did not request cancellation of the subscription in any form, nor did you cancel your subscription yourself, despite having the possibility to do it 24/7 via our website.

According to our agreement with you, your plan was renewed in 2020. After the renewal, you decided to cancel your subscription. So there is another € 120, which was charged automatically, as per your agreement with us.

What's left? A review from Trend Bazaar A/S containing false statements, inflated and inaccurate claims (your claim about some additional € 175 which was never charged or held in any way). Furthermore, we have heard exactly nothing from your bank or any police entity, so we assume this is false statements as well.

We are sorry you feel this way, but just as your business has your policies, we have ours, and posting untruthful reviews containing false information when you don't get everything to your liking, is just really sad behavior.

We urge you to recondider your review. If not, we will let the information about your business and your incorrect statements stay up here, as the related transactions was directly connected with your business Trend Bazaar A/S.

Svar fra OneStepCheckout

7. apr. 2022

Dear Len Glenville, managing director of Website Marketing Ltd (www.websitemarketingltd.com),

Our experience with you and your business? Dishonest, all talk and no actions.

In 2019, your business signed up for a Support and Update Plan for one of your client's websites. When you placed your order, it was clearly stated on the page you ordered from that it would be automatically renewed after 12 months. This was also reflected on the page for the Support and Update Plan, which you had in your cart at the time of checkout. In order to finalize the purchase, you also had to actively accept our terms and conditions, where it was stated "OneStepCheckout Support and Update Plan is a subscription based service.".

A year later, you were charged, as per your agreement with us. Following that, you contacted us, and stated that you for some reason did not want the subscription, and requested cancellation.

We replied to you within less than 1 hour, informing you that we had cancelled your subscription so it would no longer be renewed.

But in addition to that, you first claimed that you had not "given permission / wasn't aware [you had] given permission" for it to be renewed. We informed you about your agreement with us.

When you realized the facts, you then tried to claim consumer rights even though you represented a commercial entity, incorrectly claiming you had rights of withdrawal within 14 days and so on.

We informed you that Website Marketing Ltd is not a consumer, neither by our local regulation, nor in your local regulation. We also referred you to the specific legislation text and it's definitions.

When you realized this other fact, you requested a copy of a signed agreement with us. Do you put in place systems for your merchant clients, so they may gather signatures for every order they have in their webshop?

Later on, you claimed it was an erronous charge, and talked about filing a fraudulent chargeback for a charge where there was authorization and contractual agreement.

As a solution to the situation, you proposed the following:
We issued you a refund for the charge of € 120, and you on the other hand would purchase a total of 3 new software licenses from us within "the next couple of months".

We accepted your proposal for a final solution to this matter, and refunded you the € 120. And what happened?

It's been two years, Len. Two years.

Did the orders come? No.

Your business is the scam here.