OneStepCheckout Anmeldelser 30

Svar fra OneStepCheckout

31. mars 2022

Thank you for your review, Laurent!

Subscriptions you are referring to would be our Support and Update Plan. You need to ensure your checkout is always secure and supports the latest security patches issued for your Magento version. Our Support and Update plan ensures exactly that: peace of mind so you know you will always provide the best, friction free and most secure checkout experience to your customers.

The plan is cancellable prior to renewal.

Svar fra OneStepCheckout

6. apr. 2022

Dear CFO of Custom Service Hardware (cshardware.com),

We sent the invoice to the email you have provided with us, and you have not updated your email since then, nor have you requested us to update the email for you. The fact that your employee has quit, and your business did not have the necessary routines in place for following up agreements entered by your former employe on behalf of your business, is beyond our control and responsibility.

You cancelled your plan in March 2022, so clearly you had access to your former employee's account on our website.

What you refer to as penalties, are not penalties, but a flat fee mandated by a European Union Directive to cover costs for following up unpaid invoices in commercial transactions. Likewise for the late payment interest.

Furthermore, you paid part of your debt, but you chose to pay in USD, not in EUR, effectively paying even less than the invoice amount, excluding additional costs and late payment fees.

Unfortutately there is nothing we can do to assist you with this issue as of now, and we will consider sending the remainder of your debt to collections.

Svar fra OneStepCheckout

31. mars 2022

Dear Bouke of The GhaZoo Company B.V. (ghazoo.com). Your statement is incorrect on multiple points.

Yes, you were a customer, but after your company’s criminal fraud and other actions, we frankly hope we never have any orders from you in the future.

Our Support and Update Plan is a subscription service. Unlike several other services, we do not have a requirement of cancelling multiple days in advance to a renewal, you can cancel at any time until your subscription is renewed.

On the 16th of October 2021 you were charged for the renewal of your subscription, for the period of 2021-10-16 to 2022-10-16.

Furthermore, you claim you contacted us within 2 hours of renewal, but that is not correct.

You contacted us later, requesting cancellation and asked for a refund. Even though you can cancel your subscription at any time via the logged in area on our website, we cancelled your subscription within hours after receiving your request.
Following that, when you did not agree with our policies regarding refunds, you started blackmailing us with threats about filing a fraudulent chargeback.

But you and GhaZoo did not stop there. You acknowledged the legal aspect here, but still felt it was “unfair”. So instead of ending it there, you and your business actually had the audacity to commit credit card fraud.

You falsely claimed to your card issuer that you were charged for something you had already cancelled.

You and your company’s actions are in fact fraudulent and criminal.

And on top of that, you post a review with incorrect information.

Svar fra OneStepCheckout

4. apr. 2022

Dear anonymous "J",

As you have chosen to not reveal further information, we can not identify you as a customer.

In general, if you have subscribed to our Support and Update Plan, information about it would have been present multiple times during your purchase process. When you placed your order, it was clearly stated on the page you ordered from that it would be automatically renewed after 12 months. This was also reflected on the page for the Support and Update Plan, which you had in your cart at the time of checkout. In order to finalize the purchase, you also had to actively accept our terms and conditions, where it was stated "OneStepCheckout Support and Update Plan is a subscription based service.".

Furthermore, we notice you complain about the late payment fee. The fee is mandated by the The Late Payment Directive, 2011/7/EU, from the European Union.

If you provide further details about your business, we will be able to look it up and give you a more thorough explanation with dates and documentation.

Svar fra OneStepCheckout

4. apr. 2022

Dear Lorraine LUCCHINI of Agence ROM (rom.fr),

The scam here is Agence ROM subscribing to services, and then providing false reports to your card issuer.

In 2018, you signed up for a Support and Update Plan, ensuring that your client had access to support and updates from us. When your plan was renewed according to your agreement with us, instead of contacting us, you reported to your card issuer that the transaction was fraudulent.

This is credit card fraud, as there were authorization and contractual agreement for the charge.

We provided your card issuer with the necessary information.

Following your card issuers assessment of the provided documentation, they ruled the dispute in our favor.

Svar fra OneStepCheckout

4. apr. 2022

Dear anonymous "Mark",

As you have chosen to not reveal further information, we can not identify you as a customer.

In general, if you have subscribed to our Support and Update Plan, information about it would have been present multiple times during your purchase process. When you placed your order, it was clearly stated on the page you ordered from that it would be automatically renewed after 12 months. This was also reflected on the page for the Support and Update Plan, which you had in your cart at the time of checkout. In order to finalize the purchase, you also had to actively accept our terms and conditions, where it was stated "OneStepCheckout Support and Update Plan is a subscription based service.".

Furthermore, we notice you complain about the late payment fee. The fee is mandated by the The Late Payment Directive, 2011/7/EU, from the European Union.

If you provide further details about your business, we will be able to look it up and give you a more thorough explanation with dates and documentation.

Svar fra OneStepCheckout

31. mars 2022

Dear Henk, if you have received a copyright claim from us, it would be due to your copyright infringement.

As you admit to in your review, you acquired our software, and used without a valid license. That's copyright infringement, simple as that.

Svar fra OneStepCheckout

7. apr. 2022

Dear Tommy Østlund of Dansk Skilte Inventar a/s (dsi.nu, signex24.com)

We offer a Support and Update Plan subscription to customers. It is not a subscription scam.

Checkout is the most critical process in your Magento store and one should never compromise with it. You need to ensure it is always secure and supports the latest security patches issued for your Magento version. Our Support and Update plan ensures exactly that: peace of mind so you know you will always provide the best, friction free and most secure checkout experience to your customers.

When you placed your order, you included a Support and Update Plan subscription. It was clearly stated on the page you ordered from that it would be automatically renewed after 12 months. This was also reflected on the page for the Support and Update Plan, which you had in your cart at the time of checkout. In order to finalize the purchase, you also had to actively accept our terms and conditions, where it was stated "OneStepCheckout Support and Update Plan is a subscription based service.".

Following the renewal of your subscription, you sent us an email claiming you had "not confirmed, nor asked for any subscription". Less than 30 minutes later, we responded to your email, refreshing your memory regarding the details for your subscription.

Still, you found the time to post this review, falsely stating it's a scam.

Svar fra OneStepCheckout

31. mars 2022

Dear Sajid Hussain, you are a current or former customer of ours. Perhaps you have placed a review for the wrong business?

We do not force anyone into a subscription service, customers can freely choose to place an order for our product without a subscription. Without a subscription, customers will not get access to updated versions, but it is not mandatory to have a subscription.

Furthermore, we have of course no possibilities of stopping a merchant's checkout. There is no kill switch in our software.

So to recap, we assume you have left review for the wrong business. Should you have further information, please do not hesitate to contact us.

Svar fra OneStepCheckout

31. mars 2022

Dear Muhammad Usman,

We stole nothing from you. On the contrary, one of your companies committed copyright infringement, and illegally used our intellectual property (software) for that company's own benefit.

In January 2021, we contacted Zed Traders Pty Ltd, ABN 61 634 627 393, registered with ABN on 2019-07-03, your new Australian company, operating on the domain a2zdeals.com.au. This company has never been a customer of ours, and has never at any time held a license for using our software.

You (personally) correctly stated you had purchased a license a couple of years earlier, using your account. However what you failed to acknowledge, was that this license was purchased for Global Treats Australia Pty Ltd (needoftheday.com.au), ABN 70 168 897 327, a company which was dissolved 2019-08-28 some months after the purchase.

At the time Global Treats Australia Pty Ltd (needoftheday.com.au) ceased to exist as a legal entity, so did the license agreement also cease to exist.

We informed you of this. When you realized your copyright infringement didn't work out well for you, you resorted to other methods, questioning our business ethics (well you should perhaps look into your own morale, copying other's software for the purpose of your own company's benefit without paying for it is illegal and highly questionable), name calling et cetera.

We are still considering legal actions against both your business and you personally, as you are directly responsible for the copyright infringement.

### Retaining a copy of your original review here, so you can not pull some clever edits to better suit your false story.
###
They stole from me
Absolutely Rubbish. Please do not use them, they will steal from you. I paid for their M1 module then paid for their M2 module to be used on one production website but now they cancelled my subscription that why did I use it on another website of mine even though I stopped using on the first one.

They will also come up with different ways to steal from you. Another big scam they are running is the support plan. Even if you don't use that, they'll just bill you for couple of years and then come to you and ask to pay even interest on that. Yes, you heard me interest that's how low their owner Eskil Hadland is. Absolute disgraceful. I am going to report them to Amex, Visa, Master card, Paypal and other authorities.

Their reviews on facebook are disclosing them too.
###