disappointed with my recent Yealink phone purchase. My previous order included an adapter, but this one did not, and the exclusion wasn’t clearly stated. Calls went unanswered, and I only found out af... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Vis mer
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Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Vis mer
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Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... Vis mer
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Informasjon om virksomheten
Om Onedirect
Skrevet av virksomheten
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Skrevet av virksomheten
Kontaktopplysninger
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,1
Bra
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 78 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent Service – Quick & Hassle-Free
Purchased our boardroom TV from Onedirect and the whole process was smooth from start to finish.
Ordering was quick and simple, communication was clear, and delivery was fast and efficient. Everything arrived exactly as expected with no fuss at all.
Excellent service – would definitely use again.
10. februar 2026
Svar fra Onedirect
Hello Paul,
Thanks for your great feedback.
It's wonderful to hear you found the ordering process straightforward. Our team takes pride in ensuring fast and reliable delivery, so we're delighted everything arrived as expected without any issues.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Svar fra Onedirect
Hi Steve,
Thanks for your great feedback.
It’s wonderful to know your experience with us was so positive.
We take pride in providing timely support and value-driven solutions to all our customers.
We look forward to seeing you again.
All the best!
The Onedirect Team
Issues ultimately resolved properly
I placed an order with One Direct on January 20th, 2026, with a total value of over €1,200. Initially, the process did not go well: the delivery was delayed and communication was limited.
After posting a negative review, One Direct contacted me and took the situation seriously. In the meantime, everything has been properly resolved and the shipments are now on their way.
The start was disappointing, but the way the issue was ultimately handled deserves a more positive rating.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onedirect
Hi Dennis,
Thank you for taking the time to update your review.
We sincerely apologise again for the initial inconvenience you experienced. The Netherlands website is currently undergoing important system updates and operational changes, which unfortunately caused some temporary delays and communication gaps during your order process.
That said, we are very pleased that we were able to resolve the situation and get your shipments back on track. Your feedback is extremely valuable, as it helps us improve both our processes and our customer communication during this transition period.
We truly appreciate your patience and your recognition of how the matter was ultimately handled. If there is ever anything further we can assist you with, our team will be happy to help.
Kind regards,
The Onedirect Team
Excellent Pre-sales support / prompt delivery / after sales support
Excellent pre-sales support, prompt delivery and impressive after sales support, thank you. Purchased from OneDirect many years ago and did not hesitate to return for further hardware that was required.
23. januar 2026
Svar fra Onedirect
Hi,
Thanks for your great feedback.
It's wonderful to hear about your positive experience with Onedirect.co.uk.
We're thrilled our team could assist you promptly during your purchase journey and that everything arrived quickly. Knowing you returned for additional hardware needs truly means a lot; we value the trust you've placed in us over the years. Our customer service team will be delighted they continue to make a difference even after your order arrives.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Excellent
I purchased a visualiser for use on a dental course, and it exceeded expectations. The image quality was excellent, making demonstrations clear and easy to follow for all delegates. It was simple to set up, intuitive to use, and proved to be a real asset for teaching and hands-on learning. A highly effective tool that genuinely enhanced the course experience.
10. januar 2026
Svar fra Onedirect
Hi,
Thank you for your feedback.
We are thrilled that your experience with our product met your needs so effectively.
It is fantastic to hear the visualiser performed well during your course. We take pride in providing tools that simplify complex tasks, and we’re glad its ease of use contributed to a seamless teaching environment.
Knowing it enhanced hands-on learning for delegates is exactly the impact we strive for.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Svar fra Onedirect
Hi Paul,
Thanks for your great feedback.
We're delighted your experience with Onedirect.co.uk met your expectations.
It’s great that our straightforward approach and competitive pricing resonated with you. We aim to keep things simple while delivering the quality service our customers deserve.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Great service
Fantastic service. I was looking for a headset suitable for UC, and while the website description did not explicitly specify UC compatibility, a quick email to One Direct clarified everything. They responded promptly and confirmed that the item I was interested in was UC compatible. I was very pleased with the level of service provided.
7. januar 2026
Svar fra Onedirect
Hi,
Thank you for taking the time to share your experience.
It’s wonderful to know your experience with us was so positive.
We’re thrilled we could quickly confirm the headset’s compatibility and ensure it met your needs. Our team always aims to provide clear, helpful support through every channel, so it’s great this made your decision easier.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Quick delivery very happy with walkie…
Quick delivery very happy with walkie talkies
16. desember 2025
Svar fra Onedirect
Hi Andrew,
Thanks for your great feedback.
It's wonderful to hear that your experience with our service met your expectations.
We're delighted that the quick delivery and your walkie talkie purchase contributed positively to your day. Our team takes pride in ensuring orders reach customers promptly while maintaining the quality standards we're known for.
We are here for you when you need us next.
Happy New Year,
The Onedirect Team
It was easy to order and the item was…
It was easy to order and the item was delivered well before the stipulated number of days needing to fulfill.
16. desember 2025
Svar fra Onedirect
Hi Pallab,
Thanks for your great feedback.
We’re thrilled to hear you had such a smooth experience with Onedirect.co.uk. Your feedback truly highlights what we strive to deliver every day.
It’s great to know you found our ordering process straightforward and that your item arrived ahead of schedule. We always aim to combine convenience with reliability, and it’s wonderful to see this reflected in your experience. Providing timely deliveries is a priority for us, especially with our range of options to suit different needs.
Once again, thank you for choosing us for your telecoms equipment needs.
We look forward to welcoming you back.
Happy New Year,
The Onedirect Team
Fantastic company
Fantastic company pleasure to deal with you fast communication and great customer service
11. desember 2025
Svar fra Onedirect
Hi Miss T,
Thank you for your kind feedback.
We're thrilled to hear you had such a positive experience with us.
It's wonderful that our team's efficiency and support made your interaction enjoyable. We take pride in delivering reliable service and maintaining clear communication at every step.
Please stop by again any time.
Season's greetings!
The Onedirect Team
Competitive pricing and quick delivery
I've used One Call a few times now and the products are really competitively priced and delivery is fast.
2. desember 2025
Svar fra Onedirect
Hi Martin,
Thanks for your great feedback.
It’s wonderful to hear you’ve had positive experiences with One Direct.
We’re thrilled our competitive pricing and quick delivery times have met your expectations. Your continued trust motivates us to keep delivering quality service.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Svar fra Onedirect
Hi ,
Thanks very much for sharing your kind review.
We are thrilled that you had such a positive experience with Onedirect.co.uk.
We are delighted that you appreciated our service and the prompt delivery.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Delivery was quick
Delivery was quick, product is working well. Thank you will use you again in future
28. november 2025
Svar fra Onedirect
Hi Steve,
Thanks for your great feedback.
We are delighted that your experience with Onedirect was positive.
We appreciate hearing that your purchase arrived efficiently and performs reliably. It is wonderful to know you intend to continue our partnership.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Smooth transactions with good customer…
Smooth transactions with good customer sales and service
27. november 2025
Svar fra Onedirect
Hi Stephen,
Thanks for your great feedback.
We are delighted that your experience with Onedirect.co.uk met your expectations.
It is rewarding to know our team provided efficient assistance throughout the purchasing process.
Don't hesitate to drop by again.
Take care,
The Onedirect Team
Svar fra Onedirect
Hi Mariana,
Thank you for this review.
It's fantastic to hear you had a positive experience with us. We're delighted our product met your expectations and performed as intended.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Svar fra Onedirect
Hi,
Thank you very much for your positive review.
We're delighted you had such a fantastic experience with our services.
It's wonderful to know you appreciated both our efficient service and competitive pricing. We're pleased our team could ensure your order reached you promptly through our fast delivery options.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Needed to replace old phone and wanted…
Needed to replace old phone and wanted a rechargeable model not easily available in other stores. Good value for money and arrived the next day.
14. november 2025
Svar fra Onedirect
Hello Mr David,
Thanks for your great feedback.
We're delighted to hear about your positive experience with Onedirect.co.uk.
We're thrilled you found the rechargeable model that suited your needs and appreciated both the value and efficiency of our service. Knowing your order arrived promptly and met your expectations is truly rewarding for our team.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Awful
Awful. Delivery attempted twice but no notice given so missed. Then parcel left in dept with no option to redirect. Rude staff. In the end I gave up and got a refund. Try elsewhere.
13. november 2025
Svar fra Onedirect
Hi Andy,
Thank you for taking the time to share your feedback. We’re sorry to hear about your delivery experience.
Our courier attempted delivery twice, but unfortunately no one was available to receive the parcel. In these cases, the courier usually leaves a notification or makes the parcel available for collection, and we’re sorry if this was not clearly communicated to you.
We’re also sorry to hear you felt the service was rude. This is not the experience we want for our customers, and we will review this internally to ensure it does not happen again.
We’re glad your refund was processed smoothly.
Thank you again for your feedback.
The Onedirect Team
Excellent service
9. oktober 2025
Svar fra Onedirect
Hi John,
Thanks for your great feedback.
It's wonderful to hear you were pleased with our service.
We take pride in delivering efficient solutions and expert support to ensure seamless communication experiences for our customers.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Your service was very good.
Your service was very good; but the product was of poor quality
27. oktober 2025
Svar fra Onedirect
Hello Dr Gmkureekattu,
Thank you for providing us with your feedback.
We are pleased that you found our team helpful and efficient during your interaction with us.
However, we regret that the equipment did not meet your expectations. Our team is always available to address any concerns about product performance.
We value your overall satisfaction and appreciate you choosing Onedirect for your telecoms needs.
It would be a pleasure to see you again.
Best regards,
The Onedirect Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.