My daighter had a repair done recently on her laptop. The workers at ologic who inspected and repaired the laptop went the extra mile, they not only fixed the fault but found other repairs that need... Vis mer
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My headphones were repaired in two days after being sent over. The fault was fixed perfectly and they were safely returned as good as new. There was clear communication all throughout with great custo... Vis mer
Gary and Lewis did a great job repairing my daughter’s laptop. At every stage my expectations were exceeded. If you check out my other reviews you’ll see I’m always completely honest with feedback. Fr... Vis mer
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Been with domestic and general for a few years now and over the years Ologic has to be one of the best. From the time your device leaves your property you can track every process of your device until... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Kontaktopplysninger
Storbritannia
- www.ologic.co.uk
4,9
Enestående
403 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
perfect from start to finish
perfect from start to finish, even sorted out a re delivery next day due to courier not staying long enough to answer the door. highly recommend many thanks
25. mars 2026
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Svar fra Ologic
Hi Daniel
Thank you for the great review!
We’re really pleased everything went smoothly from start to finish — and glad we could quickly get the re-delivery sorted for you. Couriers don’t always get it right first time, but we’ll always step in to make sure things get back on track as quickly as possible.
Thanks again for the recommendation — it’s genuinely appreciated by the whole team!
The Ologic Team.
A1 customer service
I cannot fault this company at all. When it comes to customer service they went above and beyond to fix my daughters laptop. The lady on the phone I spoke with was very polite and helpful, I didn't feel like just another number. The service felt personal. The engineers Gary and Kevin done a amazing job.
The laptop came back looking brand new. There was nice personal touches like the strawberry haribo packet which my daughter demolished.
Also there was a nice note saying they had also cleaned the dust from the keyboard. All in all I cannot fault them and I would highly recommend them to anyone!
23. mars 2026
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Svar fra Ologic
Hi Imran,
Thank you for such a fantastic review — we really appreciate you taking the time to share this.
We’re delighted to hear your daughter’s laptop is back in action and looking like new again.
It’s especially great to hear that the service felt personal and that you felt well looked after throughout — that’s exactly what we aim for with every repair.
And it sounds like the strawberry Haribo didn’t stand a chance!
Thanks again for your kind words and recommendation — it genuinely means a lot to the whole team.
The Ologic Team
Excellent service
Excellent service! The communication was clear and consistent. They were quick with both collecting and repairing my computer, and they kept me updated throughout the whole process.
There was a small issue with the courier not showing up on the scheduled day, but when we contacted Ologic, they were very polite and apologized, even though it wasn’t really their fault.
Overall, very professional and friendly service. Also thank you for the sweats! 😊
18. mars 2026
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Svar fra Ologic
Hi Thomas
Thank you for your fantastic review!
We’re really pleased to hear that you found our communication clear and consistent, and that the whole process—from collection through to repair—was quick and smooth. Keeping you informed every step of the way is something we place a lot of importance on.
We do apologise again for the courier delay. While it was outside of our control, we always want the experience to be seamless, so we appreciate your understanding and kind words about how it was handled.
And we’re glad you enjoyed the sweets —it’s our little way of adding a personal touch!
Thanks again for choosing Ologic, and we hope to be of help again in the future.
The Ologic Team
Impeccable Service
As soon as D&G logged my repair, I received a call the next day from Ologic - they arranged home pick-up the following day. Kept me informed of every stage from pick-up to receiving my equipment in the workshop, to repair and checks etc. Within a couple of days my equipment was returned with a personalised note and a little packet of sweets from the technicians.
I call that impeccable service.
27. februar 2026
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Svar fra Ologic
Hi Angry Bird,
Firstly, we’re very glad we managed to keep the Angry Bird calm and happy!
Thank you for taking the time to leave such a fantastic review. It’s great to hear that everything from the call after Domestic & General logged the repair, through to the home collection, regular updates, and the return of your equipment all went smoothly. Keeping customers informed every step of the way is something we take real pride in.
We’re also really pleased that the personalised note and the little packet of sweets from the technicians put a smile on your face. Those small touches are our way of reminding people there are real humans behind the repairs.
Thanks again for your kind words and support. If anything ever does go wrong again, we’ll be ready to help — hopefully before the Angry Bird gets launched again!
Regards
The Ologic Team
Not just another repair company :)
I recently used Domestic & General for my PS5 repair and Ologic were the repair centre that it was sent to, The process via the iOS app and online tracking was seamless and transparent. My console was fixed and returned within three days, which exceeded my expectations from the get go.
What truly stood out to me was the personal touch. A message of hope on the box, a small pack of sweets and a 'Enjoy Happy Gaming' note on the repair form. It was so nice to see and I really needed it. It’s these small, thoughtful details that make Ologic feel human rather than just another corporation. Highly recommended!
11. mars 2026
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Svar fra Ologic
Hi Sully
Thank you for such a thoughtful review.
We're delighted to hear that the whole repair process through Domestic & General went smoothly and that your PS5 was repaired and returned so quickly. Our team always aims to keep the process clear, transparent and efficient, so it's great to know the tracking and updates worked well for you.
It's especially nice to hear that the personal touches made a difference. The message on the box, the sweets, and the note on the repair form are simply our way of reminding customers that there are real people behind the repairs, and we're really pleased that it meant something to you.
Thank you again for taking the time to share your experience and for your kind recommendation of Ologic. We really appreciate it, and we hope you enjoy many more hours of happy gaming! 🎮
Regards
Mitch
Still waiting for domestic and general…
Still waiting for domestic and general review request for OLOGIC so
Decided to go direct we have a autistic son and I can’t count how many times OLOGIC have repaired his tablet every time the repair is done quickly and efficiently couldn’t recommend them enough thanks again OLOGIC no doubt you will be seeing his tablet soon lol
2. mars 2026
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Svar fra Ologic
Hi Wayne
Thank you for taking the time to leave us such a kind review, it really means a lot that you chose to come directly and share your experience.
We’re delighted to hear that we’ve been able to help each time your son’s tablet has needed repairing. Our team always aims to make the process as quick, smooth and stress-free as possible, so it’s great to know that’s been your experience.
Please don’t hesitate to reach out whenever you need us – we’ll always be happy to help (and we’ll keep an eye out for that tablet making another appearance! 😄).
Regards
Mitch
I recently wrote a 5 star review… and take it back.
I recently wrote a 5 star review because this company were fast and efficient with my repair. HOWEVER, I sent this off at the end of February, they had reseated the CPU and RAM given it a clean and a service. 4 days it worked for, and came up with boot manager, had to send this back off to them. They sent it back today stating the hard drive needed replacing, fabulous all done and my son with adhd/odd was over the moon to have it back after not having it for 2 weeks (except the 4 days)
Waited until he was home from school, recorded him turning it on and STILK not working. All signs point to a failed GPU (graphics card) I call ologic myself, they said its could try to check the graphics card myself, which i didn't as that may void my insurance. I understand that this could have been damaged in shipping, but I have had 4 days off work in 2 weeks, I can not afford another 2 days off for collection/delivery. This item is insured through D&G and I have escalated a complaint in hope they will just replace this item, however Ologic themselves keep stating they can fix this. Clearly not. I mean a ram, cpu, hard drive and not a failed graphics card? Seriously, it's causing end amounts of stress and pressure on me, constantly sending and receiving a broken PC!
I cant do anything myself, nor pay anyone as it will void my insurance, but can you guarantee this will be fixed, sent and handled delicately if sent back to you? If not, admit it cant be fixed so I can sort this with D&G.
12. mars 2026
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Svar fra Ologic
Hi Shanee,
Firstly, we’re really sorry to hear how frustrating this situation has been for you and your son. We completely understand how disappointing it must have been to receive the PC back and find it still isn’t working, especially after waiting and taking time off work.
From the symptoms you’ve described and the information from our team, it appears the graphics card may have become slightly unseated during transit. Desktop PCs contain several plug-in components, and although everything is secured before leaving us, items such as graphics cards can occasionally shift during shipping due to movement or vibration.
We absolutely believe this is something we can resolve, and if the graphics card has simply shifted position, it is normally a quick fix once the unit is back with us.
We also appreciate the difficulty you’ve mentioned around needing to be home for collections and deliveries. To help with this, DPD offer local drop-off and collection points. When you receive the SMS from DPD regarding the shipment, you can choose to redirect the parcel to a nearby drop-off location, meaning you wouldn’t need to take additional time off work to hand it over.
Please be assured that we’ll continue to work with Domestic & General and do everything we can to get the system working reliably again for your son as quickly as possible.
I believe our team has already been in touch to arrange collection and we will resolve this issue for you.
Regards
Mitch
The person always on the other end of…Very professional
The person always on the other end of the phone Mark, always listened to me- did not make me feel as though heard the query before. it was all about my concerns.
I felt every contact was personal, the packaging, the securing of my equipment on collection was excellent.
Nice touch on the packaging of my delivery - made my day.
Thank you Mark, Kevin & Gary
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Georgina
Thank you for such a kind review. We're really pleased to hear that you felt listened to and supported throughout the process. Mark always takes great pride in making sure every customer feels their concerns are taken seriously, so your comments will mean a lot to him.
It’s also great to hear that the collection, packaging and return made a positive impression — we try to take extra care with customers’ equipment and add those little touches where we can.
Thanks again for taking the time to share your experience – it’s genuinely appreciated.
Regards
Mitch
Quick turnaround for repairs
A lot of my products are insured with D&G insurance as I am disabled/housebound so the pick up of repairs from my home and delivered back is a godsend. On this occasion my X box one x console stopped working including the streaming and the Blu-Ray player which I explained when sending it in for repair the first time however when it was returned only the streaming had been fixed not the Blu-Ray player so it had to go back in again so that was a little disappointing but I am happy to report the second time around my console appears fully fixed and the only reason I deducted a star, however the service from this company was quick and great at keeping me up to date via text and emails regards pick up/drop off by DHL plus details of repairs in the return boxes. Also speaking to customer service directly was a pleasure and they resolved any issues quickly so overall I am very satisfied with their service and a first time fix would have definitely been 5 stars. Also wanted to thank them for the message on my return box (which I have kept in case of any future repairs) and the little packet of sweets which went to a good cause-) These little touches are rare these days but appreciated. I would use their service again even if it was not via my insurance plans.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi JJ
Thank you for taking the time to leave such a detailed review.
Firstly, we're really pleased to hear that the collection and return service worked well for you, especially given your circumstances. We know how important that convenience can be and we're glad the process through Domestic & General helped make things a little easier.
We're sorry that your console needed to come back to us a second time. While we always aim to resolve issues on the first repair, we appreciate you giving us the opportunity to put things right and we're glad to hear the console is now fully working as it should.
It's great to hear that our team kept you well informed throughout the process and that our customer service team were able to assist when you spoke with them. We'll also pass on your comments about the packaging, message on the box and the sweets – those little touches are something we enjoy adding and it's nice to know they’re appreciated.
Thank you again for your patience and for choosing Ologic. If you ever need us again in the future, we'll be very happy to help.
Regards
Mitch
Xbox one s repair
The item got picked up, delivered to the repair company the next day, good communication from the repair company, and it only took 4 days for the whole process, from pick up, to delivering it back to me, and extremely happy with the repair, and i got a new controller which was very unexpected. Very Pleased.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Kelly
Thank you for the fantastic feedback! We're really pleased to hear that the collection, communication, and quick turnaround all went smoothly for you. Our team always aims to make the repair process as easy and efficient as possible, so it's great to know you were happy with the service and the repair.
We're glad the replacement controller was a nice surprise too! Thanks again for taking the time to leave us a review — it’s very much appreciated by the whole team at Ologic.
Regards
Mitch
White Glove Service
These guys have fixed two of my items so far and have been excellent.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi William
Thank you for your kind words.
We’re delighted to hear you’ve trusted us with multiple repairs and that these experiences were excellent. Providing a true “white glove” service — from communication to careful handling and quality repairs — this is exactly what we aim for every time.
We really appreciate your continued support and look forward to helping you again whenever you need us.
Regards
Mitch
My Samsung Tablet was having problems charging
My Samsung Tablet was having problems charging. Contacted Domestic & General and they arranged a repair with Ologic. Ologic arranged for it to be collected by DPD. DPD sealed it in a plastic shipping box, packed in foam and the lid was secured using cable ties. They replaced the charging port and returned and returned in as new condition. Ologic were brilliant with communication every step of the way, very very quick and secure, they sent a pin code for me to give to DPD to accept delivery and they also put a pin code in the tablet and sent me the code to unlock it. They also gave me a new charging cable as an extra plus a small bag of sweets. Works perfectly thank you.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Keith
Thank you so much for taking the time to leave such a detailed review — we really appreciate it!
We’re delighted everything went smoothly from start to finish. Our team works hard to make the whole process secure, quick and stress-free. It' great to hear the DPD collection, PIN security, communication updates and fast turnaround all hit the mark.
Replacing charging ports on tablets is a common repair for us, but returning them in “as new” condition is always the goal. We’re pleased you’re happy with the result and the new cable and sweets are just our little way of saying thanks for using our service 😊
Thanks again for choosing Ologic (via Domestic & General), and we’re here anytime you need us.
Regards
Mitch
Broken laptop
Laptop was collected on time.fixed and received back within a week.kept upto date about what was happening and laptop was sent back wrapped very well with the added touch of a lovely sticker and couple of packs of sweets 🙂thanks for everything
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Karen
That's a brilliant review, thank you so much.
We’re really pleased everything ran smoothly from collection to return, and that your laptop made it back home safe, sound, and wrapped up like a little tech burrito!
We understand the frustrations IT can cause and sending you a little sugar boost will hopefully alleviate some of this pain!
We truly appreciate you taking the time to leave this 5* review and if you ever need us again (hopefully not too soon!), we're always here!
Regards
Mitch
Best Repair Service Around
Best Repair Service Around!
My son's laptop was sent in with an issue where it would not charge. Within a week it was returned, cleaned, fixed and perfectly packaged. Even got some sweets as a little treat! I'm very impressed, and will definitely use again!
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Sarah
Thank you for the fantastic review!
We fix laptops… but the sweets do most of the heavy lifting!
We're delighted everything was sorted quickly and safely returned and we truly appreciate the recommendation!
Regards
Mitch
First class service..a fantastic…
First class service..a fantastic experience from start to finish..well done..😃
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Mrs Graham
First class feedback is always a great thing, many thanks for leaving us such a great review of our service.
Regards
Mitch
Great service from Ologic; replaced the screen on ipad
Ologic replaced the broken screen on my daughter’s iPad. They did a great job and were fast and great at communicating the repair process
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Sofia
Many thanks for the 5* review, always a greta way to start the week. Great to hear that your daughters iPad has now been returned to its former glory and that we did a good job with regards to communications.
Regards
Mitch
Excellent service and very helpful
Excellent service and very helpful. Would definitely recommend.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Martyn
Many thanks for the 5 star review, we aim to please all customers with our friendly service and speedy repairs.
Have a great week,
Mitch
MacBook repair
Just received my MacBook back from Ologic and they’ve done an amazing job at what I asked for. It looks brand new. Thank you Gavin and Gary.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Daniel
Many thanks for the 5* feedback. We are glad you were pleased with the repair and appreciate your kind words about our team members.
Regards
Mitch
Magic Mike
Sent my laptop in and Mike did the best job I have ever seen in my entire 56 years of living, spotless repair come back like new, the man is a magician.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Rachel
Thank you for the amazing review! We’ve checked, and despite the rumours, Mike does not actually own a wand or a cape — just a frighteningly high level of skill and attention to detail.
Have a great week,
Mitch
Excellent Customer Service
The company has excellent customer service through communication in relation to quick response, quick pick up and delivery service, and their repairs take one day to few days and they are very professional in their job.
Thank you for your outstanding service
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Jamie
We pride ourselves in giving all customers the best possible journey whilst dealing with ourselves. 'Look after the customer, and the customers will look after you' has long been the mantra of our customer service team.
Have a great week,
Mitch
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