My daighter had a repair done recently on her laptop. The workers at ologic who inspected and repaired the laptop went the extra mile, they not only fixed the fault but found other repairs that need... Vis mer
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My headphones were repaired in two days after being sent over. The fault was fixed perfectly and they were safely returned as good as new. There was clear communication all throughout with great custo... Vis mer
Gary and Lewis did a great job repairing my daughter’s laptop. At every stage my expectations were exceeded. If you check out my other reviews you’ll see I’m always completely honest with feedback. Fr... Vis mer
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Been with domestic and general for a few years now and over the years Ologic has to be one of the best. From the time your device leaves your property you can track every process of your device until... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Kontaktopplysninger
Storbritannia
- www.ologic.co.uk
4,9
Enestående
403 anmeldelser
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My son broke his laptop and was heart…
My son broke his laptop and was heart broken. It was fixed and back to us within days!Fantastic service !
Honestly couldnt be happier with them . Personalised note and all.
Far quicker than we expected to have everything done and back to us . Laptop probably working better than before it was broken.
Credi and gary are incredible and have made a little boys day .
Even sent a little treat in the box couldnt possibly thank them more !
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Lauren
Thank you so much for your wonderful review. We're delighted to hear that we could get your son's laptop repaired and back with you so quickly.
We know how upsetting it can be when a much-loved device is damaged, so it's fantastic to hear that the repair has made his day and that the laptop is now working even better than before. We are thrilled to know our hard work and attention to detail were appreciated.
We're also glad the personalised note and little treat helped put a smile on his face. Thank you again for taking the time to share your experience and for trusting us with the repair.
Wishing your son many happy hours with his restored laptop!
The Ologic Team
I have recently had various issues with…
I have recently had various issues with the delivery of my item after a repair, first DPD lost the device, then a replacement device was lost and then a further replacement was delivered damaged via a 3rd party. Along the entire process whilst there have been delays and issues. I cannot fault Ologics customer service and in particular Lynn who has been extremely helpful throughout. With a final resolution that has helped and made my son very happy, clear prompt communicating to get to this point thank you
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Mark
Thank you for taking the time to share your experience. While we're very sorry for the delivery issues and delays you encountered, we're delighted that we were able to support you throughout the process and keep you informed every step of the way. Customer service is incredibly important to us, especially when things don't go to plan, so it's wonderful to hear that her communication and dedication helped bring about a positive resolution.
Most importantly, we're pleased we were able to reach an outcome that made your son happy. Thank you again for your patience and for your kind words about the team. 😊
– The Ologic Team
Svar fra Ologic
Hi Don
Many thanks for taking the time to leave us an amazing review.
We appreciate you praising our service levels and great communication skills.
Hope you have a great week in the sun!
The Ologic Team
A big shout out for this company…
A big shout out for this company absolutely brilliant and want to thank gary - repair technician for lighting fast repair and got it returned to me in time for the bank holiday weekend wasn’t expecting it back till Tuesday
(after bank holiday) they collected it Thursday morning returned sat early morning WOW & they take care of your item 1st class Collected-fixed & returned ultra fast time & works perfectly highly recommend
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi De
Thank you so much for the amazing feedback! We’re absolutely thrilled we could get your device back with you before the bank holiday weekend — we know how important timing can be. ⚡
We are delighted to hear your comments about the lightning-fast repair and care taken with your item. From collection to repair to return, we always aim to deliver a first-class service, so it’s fantastic to hear we exceeded expectations.
Enjoy the bank holiday, and thank you again for the recommendation! 😊
The Ologic Team
Quick repair and excellent customer…
Quick repair and excellent customer service. Kept me informed of the status of the repair throughout and a handy messaging service on the app. Highly recommend 5/5
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Andrena
Thank you for the fantastic review and 5/5 recommendation! 😊
We’re really pleased to hear you were happy with both the speed of the repair and the customer service throughout the process. Keeping customers updated every step of the way is something we work hard on, so it’s great to know the app messaging and status updates were helpful.
Thanks again for choosing Ologic — we truly appreciate your support!
The Ologic Team
Gary did a fantastic job with repairing…
Gary did a fantastic job with repairing my laptop, he did the repairs within a couple of days, and back by the weekend, also thank you for the small touches the sweets and the charger was a great touch :)
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Sam
Thank you for the brilliant review! 😊
We’re so pleased we got your laptop repaired and returned so quickly, especially in time for the weekend.
It’s also lovely to hear the little extras were appreciated — the sweets and charger are our way of adding a small personal touch to the experience. Thanks again for choosing Ologic and for taking the time to share your feedback!
The Ologic Team
My MacBook has come back looking brand new!
My Macbook went to Ologic following a liquid spillage over it. The service from Ologic was outstanding from start to finish. My device easily collected from home by DPD, with full tracking of its journey. While it was at Ologic I could follow the progress on their app so knew exactly when it was being worked on, waiting for parts, tested...etc. The technicians Gavin & Gary have done an amazing job - thank you both! It arrived beautifully packaged with a letter explaining all the new parts and even some sweets!
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi James
Thank you for such a wonderful review! 😊
We’re delighted to hear you had a great experience from start to finish following the liquid damage to your MacBook. From the DPD collection and tracking updates to the repair progress through the app, we always aim to keep the process as smooth and transparent as possible.
We are thrilled to hear our hard work made such a positive impression. We’re also glad the packaging, repair notes, and little extras brought a smile when your MacBook arrived back home!
Thank you again for choosing Ologic and for taking the time to share your experience.
The Ologic Team
Laptop repair
Great Comms, great pick up and delivery. Speedy repair. My laptop is like new. Thank you for everything. And the sweets, a nice touch. The cherry on the cake.
Would highly recommend.
Thank you.
Jonathan
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Jonathan
Thanks so much for the fantastic review! We’re delighted to hear you were happy with the communication, collection process, speedy repair, and that your laptop came back feeling like new again.
We’re glad the sweets added that extra little touch too! Thank you for taking the time to recommend Ologic — it really means a lot to the whole team. Enjoy your repaired laptop!
The Ologic Team
Very quick with repairing my device and…
Very quick with repairing my device and gave a free charger aswell as sweets very good service
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Rugayyah
Many thanks for taking the time out to leave feedback for ourselves.
We appreciate you sending in your item for repair and we are pleased the the charger and sweets hit the spot.
The Ologic Team
Superb!
Fast, efficient laptop repair by Alex and Gary at Ologic. We had taken out extra insurance with John Lewis to cover accidents to our laptop, which proved to be invaluable. The process to book the laptop in for repair was easy and Ologic used DPD courier service, who were excellent. The laptop was collected from home at the stated time and returned by DPD five days later. Great communication every step of the way. Can’t believe how fast the whole process has been! Would definitely recommend.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Tracey
Thank you for the fantastic review! We’re delighted to hear the whole process was smooth and efficient from start to finish, and that we were able to get your laptop repaired and returned so quickly.
It’s great to know the communication, DPD collection/return service and overall turnaround all met your expectations. We really appreciate your recommendation and your kind words about the team — thank you again for taking the time to share your experience!
The Ologic Team
Would like to say a very big thank you …
Would like to say a very big thank you to Lewis and Gary for the amazing repair on my laptop. Absolutely brilliant .
Many many thanks.
Andrew photiou.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Andrew
Thank you so much for the lovely review, Andrew! We’re thrilled to hear you were so happy with the repair carried out by our team.
Many thanks again for your support and for taking the time to leave us a review!
The Ologic Team
Superb company for any tech repairs
Had my laptop repaired through D&G insurance, a broken screen bezel and hinge. The communication from Ologic from start to finish was superb, they informed me of every step of the process and both the collection and delivery dates and times were bang on. The actual repair made the laptop like new again and the return packaging was so much better than from the original manufacturer, a big thing for me as it just shows how much care they take with the items. Just a mention for Isaac and Gary who worked on my laptop - thanks very much guys, great job - but many thanks to the whole team. Highly recommended company.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Vince
Thank you for such an amazing and detailed review! We’re so pleased to hear you were happy with the communication, collection and delivery process, and of course the repair itself. Making devices feel “like new” again while ensuring they’re packaged safely and securely is something we take a lot of pride in, so your comments really mean a lot to the whole team.
We truly appreciate the recommendation and your support.
The Ologic Team
Took them 2 days to repair my Samsung…
Took them 2 days to repair my Samsung tab as it sustained juice damage, the lcd was replaced tablet was cleaned and tablet is working great, got a pack of sweets and a wire too, fantastic service thank you again. Keshia
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Keshia
Thank you so much for the fantastic review! We’re delighted the team could get your Samsung tablet repaired and back up and running so quickly after the liquid damage. It’s great to hear the new LCD, clean-up and little extras were appreciated too 🍬🔌
We really appreciate your support and hope you continue enjoying your tablet!
The Ologic Team
Booked a laptop repair through D&G
Booked a laptop repair through D&G. Ologic contacted me quickly to arrange collection. The laptop was repaired and back with me within 5 working days. Very happy with their service. Thank you Gary and Reece!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Jane
Thank you for your lovely feedback! We’re delighted to hear the whole process — from arranging collection through to completing the repair — was quick and hassle-free for you. Getting your laptop repaired and returned within 5 working days is exactly the level of service we aim for 😊
A big thank you from and as well for the kind mention. We really appreciate you taking the time to share your experience with Ologic!
The Ologic Team
Cracked iPad screen
Cracked iPad screen was replaced within 3 days. Received it back with a cute gift so thanks very much.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Harun
Thank you for the great review! We’re so pleased to hear your iPad screen was repaired and returned to you so quickly. We always aim to make the process as fast and stress-free as possible 😊
And we’re glad you enjoyed the little gift too — a small thank you from all of us at Ologic! We really appreciate your support.
The Ologic Team
Gary and Alex worked on my laptop for a…
Gary and Alex worked on my laptop for a repair. The service was quick, and fully repaired my laptop with a replacement hard drive and interior clean. Again, thank you also for the gift included in my parcel!
Jake.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Jake
Thank you so much for the lovely review! We’re really pleased to hear that and got your laptop fully repaired and back up and running quickly for you. A fresh hard drive and a good internal clean can make a huge difference! 😊
We’re also glad the little gift in the parcel put a smile on your face — it’s our way of adding a personal touch. Thank you again for taking the time to share your experience and for choosing Ologic.
The Ologic Team
Excellent customer service
Excellent customer service, the app with the constant updates is amazing, let's you know exactly where the repair is up too. Would definitely recommend/use again.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Andy
Thank you so much for the fantastic feedback!
We're really pleased to hear you loved the updates through the app — we know how important it is to keep customers informed every step of the way. Thanks again for your recommendation, and we’d be more than happy to help again in the future 😊
The Ologic Team
Booked a repair for my laptop with D&G
Booked a repair for my laptop with D&G, was collected within a day or two and returned very quickly. The problem seems to be fixed as only just got it back yesterday. Thank you Lewis and Gary for fixing it quickly.
10. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Kelli
Thank you for your lovely review! We’re so pleased to hear the repair process through D&G was quick and smooth from collection right through to return. 😊
It’s great to know your laptop is now back up and running properly. Thank you again for choosing Ologic!
The Ologic Team
Absolutely amazing service
Absolutely amazing service! Repaired items for us many times with our insurance! Quick and brilliant service and delivery thankyou again
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Venessa
Thank you so much for your continued support and kind words! 😊 We’re delighted to hear you’ve had such positive experiences with us time and time again. It’s great to know the repairs, service and delivery have all hit the mark. We truly appreciate your trust in Ologic and look forward to helping again whenever you need us!
The Ologic Team
Kevin and Gary provided a good service.
Kevin and Gary provided a good service.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ologic
Hi Peter
Many thanks for the 5* feedback, its much appreciated and what we strive for every time a customers item arrives with us.
The Ologic Team
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