Paid £80 for some new trainers. Arrived in a crushed box, tissue paper wasn’t around the shoes. Both shoes had hair inside so obviously a return. Contacted customer services who asked me to return the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely love my UGG Micro Boots! They’re so comfortable, cosy and easy to slip on and off. The quality is beautiful, and they look gorgeous with pretty much any outfit. Perfect for everyday wear, k... Vis mer
I can’t review item as not delivered yet. I purchased because website gave every indication that next day delivery was available if bought before 6pm. This turned out to be untrue. I wanted item for s... Vis mer
Selskapet har svart
I bought Adidas Samba Janes in black and absolutely love them! I was able to use my student discount on top of Offices sale, which is great! Highly reccomend Office - especially their click and collec... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.
Kontaktopplysninger
OFFICE Customer Service, 1-8 Moorfield Industrial Est, KA2 0BA, Kilmarnock, Storbritannia
- help@office.co.uk
- www.office.co.uk
3,5
Middels
11k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I was sent a pair of trainers that had…
I was sent a pair of trainers that had previously been tried on and damaged and should not have been sent out again.
3. oktober 2026
Svar fra OFFICE
Thank you for taking the time to leave a review.
We're sorry that the item you received was not in the condition expected. We understand how disappointing and frustrating this must be.
We take feedback like this seriously and will share your comments with the relevant team as part of our ongoing efforts to improve our customer experience.
If you would like us to review your experience further, please email officetrustpilot@office.co.uk and we'll be happy to assist.
Quick delivery and high quality…
Quick delivery and high quality product! Love my new timberlands!
1. oktober 2026
Sent the wrong shoes and the wrong size.
3. oktober 2026
Svar fra OFFICE
Thank you for taking the time to leave a review.
We're sorry that you received an incorrect item. We understand how frustrating this is and appreciate you bringing it to our attention.
We take feedback like this seriously and will share your comments with the relevant team as part of our ongoing efforts to improve our customer experience.
Please email officetrustpilot@office.co.uk with your purchase details, and a member of our team will be in touch to help resolve this for you.
Had to exchange a purchase for a better…
Had to exchange a purchase for a better fit. Staff were friendly and professional.
3. oktober 2026
Westfield Stratford store
Westfield Stratford store. I bought a pair of sandals and it was under extra 20% off sale item , I asked the staff at the till and she was very rude about it and said that pair is not part of it I tried explaining to her it had the same sale tag on and she has to give it me for the price tag on. She said I can’t have the discount.i was asking her it’s under the sale but she still refused and ignored me. Her colleague was being rude as well raising her voice at me. I explained to both that I was only asking her questions and if it was done by their colleague by mistake then thats an error from their side and I should get the discount.She went away I was still standing at the till I was ignored no one was serving me colleagues were there then I said I want to pay is anybody going to serve me, then she came to serve me. I found that very unprofessional behaviour will not go there anymore.
1. oktober 2026
Svar fra OFFICE
Thank you for taking the time to leave a review.
We're sorry to hear that your experience did not meet your expectations. We recognise how disappointing this must have been and appreciate you bringing it to our attention.
We take feedback like this seriously and will share your comments with the relevant team as part of our ongoing efforts to improve our customer experience.
Please email officetrustpilot@office.co.uk with more information such as details of the item you were trying to purchase and the time and date of your visit, and a member of our team will be in touch to help resolve this for you.
Disgusting Customer Service!
Disgusting Customer Service!
I returned my shoes on 22 September and am still waiting for my refund despite sending multiple emails to Zimasas Absolutely no proper response and no customer service phone number to contact.
They are holding my money with no resolution. This is completely unacceptable and extremely frustrating.
Return reference: R78267685
If this is not resolved immediately, I will escalate my complaint through the appropriate channels. Think twice before ordering from OFFICE. Absolutely shocking service!
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra OFFICE
Thank you for taking the time to leave a review.
We're sorry to hear that your experience did not meet your expectations. We appreciate your disappointment and thank you for bringing it to our attention.
We take feedback like this seriously and will share your comments with the relevant team as part of our ongoing efforts to improve our customer experience.
Please email officetrustpilot@office.co.uk with your purchase details, and a member of our team will be in touch to help resolve this for you.
Ordered shoes
Ordered shoes, few days later got a refund on my card with no explanation. Then got an email saying order cancelled. Just thought that whole experience was really poor. Looks like those shoes are out of stock, not sure why it let me order or why it took days for them to realise they didn't have the stock I'd purchased.
7. oktober 2026
Svar fra OFFICE
Thank you for taking the time to leave a review. We're sorry that your order had to be cancelled.
Unfortunately, during our final quality control checks before dispatch, the item did not meet the standard we expect. As no suitable replacement was available, we had to cancel the order.
We understand how disappointing this is, particularly when you were expecting your order to be fulfilled, and we sincerely apologise for the inconvenience caused. We're reviewing what happened to help reduce the likelihood of similar situations occurring again.
If there is anything further we can help with, please email our team at officetrustpilot@office.co.uk and we'll be happy to review the matter further
Damaged shoes !!
Damaged shoes !!! Paid 89.99 and arrived like in a squashed/ripped box, with insoles of the shoes coming out/holes in them. Tags attached to shoes ripped and shoe’s looked like they’d been already worn
8. oktober 2026
Svar fra OFFICE
Thank you for taking the time to leave a review.
We're sorry that the item you received was not in the condition expected. We understand how disappointing and frustrating this must be.
We take feedback like this seriously and will share your comments with the relevant team as part of our ongoing efforts to improve our customer experience.
If you would like us to review your experience further, please email officetrustpilot@office.co.uk and we'll be happy to assist.
As always super great choice of stuff…
As always super great choice of stuff with super fast delivery.
1. oktober 2026
Absolutely love my UGG Micro Boots
Absolutely love my UGG Micro Boots! They’re so comfortable, cosy and easy to slip on and off. The quality is beautiful, and they look gorgeous with pretty much any outfit. Perfect for everyday wear, keeping my feet warm while still looking stylish. Definitely worth the investment, and I would highly recommend them! 🤎
30. september 2026
Love the office New balance children's…
Love the office New balance children's feet. Bought a variety of colours for around £50 each. Really happy!
2. oktober 2026
Found £115 shoes on sale for £18 on the…
Found £115 shoes on sale for £18 on the website, pick up was super easy and they fit!
2. oktober 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.