Octopus Electric Vehicles Anmeldelser 5 446

Outstanding

The help and quick response from octopus when I had any questions were really quick. I found the whole process easy and would use the service again

What an amazing experience in what could have been a difficult situation.

Emma took ownership for the issue, communicated clearly throughout and took the hassle away.

Thankyou so much for your help and how customer service should be! Amazing!

Really impressed with how easy the process has been from setting up the business contract with OEV to ordering my first car, it has been super user friendly. Everything is explained throughout the process and they're really easy to communicate with.

I ordered a used car which meant the process was quick to confirm a delivery date, one of my colleagues has ordered a new vehicle so delivery is taking a while but I believe that is solely down to the manufacturer and totally out of OEV's control

great communication throughout the whole process. I lost the use of my car due to a no fault accident. Octopus helped me find a pre-configured car that met my criteria and it weas delivered within 2 weeks. excellent service and thanks to the specialists involved

Victoria, is the lady I dealt with who help me with the whole process. Sent me different options and all questions I asked where answered.

Rocky was absolutely wonderful. In a tough situation where some information had been previously miscommunicated to me, she helped me to quickly solve the issue and get my order back on track. She was kind, understanding, and quickly dealt with my queries in an honest and professional manner. I can’t thank her enough for her help. I now have my new EV and I’m loving it!

So I had a stressful ‘breakdown’ when my EV wouldn’t charge at Gloucester Services and RAC wait went from an hour to 5 hours, two ladies from Octopus, Rocky and Emma Sears were beyond amazing. They let me cry at them down the phone, were utterly empathetic and so gorgeous I really felt they oozed care and did everything in their power to sort out the situation. These ladies deserve a commendation or a raise - I’d love to give them both a huge hug, they made a horrible situation significantly better. Thank you, thank you, thank you.

Delivery went great and Jack at Octopus EV was incredibly helpful throughout the whole process!

Really good speed of response to queries, very pleasant and helpful staff

The assistance i was given from Alex Moore was really helpful,no question too difficult or an issue, made me feel completely at ease during the process.

I'd give Tania in customer services 5* for the help she's given us as we have tried to navigate getting our EV repaired following dashboard warning lights. 9 weeks on, we finally have our car back, and since she took over our complaint, Tania has been in our corner, working with VW and the hire companies in trying to make the overly complex and non-joined up process a bit better. I've given Octopus EV 3* overall, as the customer experience as a leaser of Octopus EVs gets about 1*, given how complicated it was to report the fault in the first place, get an appointment with a garage anywhere near where we live, get a hire car to match up with the garage appointment, and then deal with all the associated admin. So that part of the experience has been awful. But as soon as our complaint was escalated after some weeks of pushing, and Tania got involved, she has been fantastic.

I had an issue with my car on Boxing Day which meant it needed to go in for repairs and due to poor management on the part of Ford, it took 4 months to get the car back to me. As a result I raised a complaint with Octopus which was escalated to Emma, who has been brilliant in all my communications with her. She was really understanding of my frustrations and kept me in the loop constantly with progress on getting my car back! It was finally returned to me yesterday and I’m not sure that would have been the case if it hadn’t been for all of Emma’s help, thank you :)

original Sales journey with Cameron was great, really informative not too pushy and when there was a clerical error on my side he helped me rectify it and kept me calm. After sales service from Jack really efficient, friendly and helpful & knowledgable! great team!

Tobi was very helpful and great customer care

Emma the complaints manager had real empathy for my issue and concern.

The complaint was handled quickly, great communication, total transparency throughout.

The whole experience was well above my expectations.

My complaint was never an Octopus issue, the vehicle had the fault however Octopus came to our rescue.

The delivery went smoothly and we are very pleased with the car. We have also been very impressed wirh the service provided by Tobi at Octopus

I recently had an issue and raised a complaint, and I just want to highlight the outstanding support I received from Emma Sears the Vehicle Operations Specialist. From the moment she picked this up, she was professional, understanding, and genuinely committed to putting things right.
She kept me fully informed throughout, handled everything efficiently, and made the whole process feel easy and stress-free. She also arranged for my car to be booked in and went the extra mile with a gesture of goodwill, which was really appreciated.
It’s rare to come across customer service that feels this personal and proactive. Emma is a real credit to the team, and I’m very grateful for the way she handled everything.

speed of delivery & the people on the customer helpline e-mail

The process of ordering and receiving my car was flawless and efficient from start to finish. Aaron was my octopus representative throughout and kept in touch and kept me informed of developments. He made sure I was given up to date information and knew what was happening at every stage.