Octopus Electric Vehicles Anmeldelser 5 439

Great experience with Octupus EV. There was a good choice of vehicles, the process was simple and we were kept up to date throughout. Car was delivered quickly and in perfrct condition with great customer service along the way.

You guys rock. Really, customer service is world beating. I wish every company aspired to this, the world would be a better place.

What a star octopusev have in Holly,she has been guiding me through my journey getting my car and has been first class.
Holly has been there and answered all my queries instantly every time I needed help,hope Holly will still be there till my journey ends you are a real asset to octopusev

Holly operations specialist
Has been exceptional in guiding me throughout my journey,always answered my queries instantly and has been a tower of strength when I needed assistance,hope Holly is still with octopus for a long time

From start to finish, the whole experience was smooth and simple. Highly recommend.

Aaron was extremely attentive, caring, helpful, and a pleasure to correspond with.

Where do I start here, firstly to call out Robyn Martin and Jake Howes for what I could only describe as the best customer service I have received from a company in the past decade at least. I initially spoke with Jake about ordering a car, he was knowledgeable , easy to talk to, very engaging and clearly knew exactly what he was doing and genuinely cared about his role and helping people get the right car. what a wonderful chap. after such wonderful process with Jake ordering my car I was shocked at how good/easy that part was and thought it won’t get any better as not many ''Jakes'' around anymore who actually care and do a great job. I was wrong, Robyn called me and was basically the female version of Jake, awesome to talk to, said she was calling me back on a certain day/time and did so to the exact minute, went above and beyond with keeping me informed along the way and was an absolute pleasure to deal with. this past decade or so I have seen a massive decline in customer service and people actually engaging with customers, often to my determent I have actually not gone ahead with a purchase for something I really need/would like as the people I have been dealing with have been either terrible at their role or just generally not nice to deal with. this is a real shame but seems to be more common than ever. Jake and Robyn are the opposite.

I was kind of on the fence with the whole EV subject but without any sort of sales patter at all from anyone at Octopus I quickly decided these are the sort of people I want to deal with and went ahead and placed an order. I must also flag that the chap who delivered my car was again the best experience I have ever had with a new car. I wrote this review initially a month ago but it never uploaded and have forgotten the chaps name (I think it was Andrew from Holdcroft Fleet) How I ended up with these 3 people I will never know but it all amounted to the best service and experience and I now recommend the business to anyone who will listen to me. Thank you so much for doing such a wonderful job, Ben

Great experience to date, just waiting on date for delivery / ordered Charger and waiting date for this

One of the smoothest customer service experiences I’ve had — and that’s saying something when you’re ordering a car.
Both Bash and Adnam were friendly, patient, and brilliantly clear at every step. No jargon — just calm, helpful humans who actually seemed to want things to go right. Imagine that!
Questions were answered quickly, processes were explained properly, and I never once felt like I was being rushed or upsold. It felt less like “car ordering stress” and more like “someone competent has got this covered for me”.

The process was really easy and the agent assigned to me was extremely helpful. She kept me in the loop throughout the whole process and was always keen to help.

The customer service was great, the agent James was easy to contact and always responded straight away with either an answer or would look into the situation and get back to me promptly. Delois the car was on time and at a time convenient for me. Highly recommended.

The ordering process was very easy with support each step of the way. Vehicle delivery took a little longer than expected due to the middle east conflict, and through no fault of Octopus. I was kept well informed of the delays and had great communication throughout the whole process.

What a smooth sale, ordered the car arrived within 2 weeks. Delivery man was very friendly, car was sparkling clean! Took the time to go through everything with me. Octopus (Fred in EV's) was a particular pleasure to deal with, his friendly and engaged approach will go a long way!

They were on point from start to finish. Never had an issue if I needed to contact them about anything. Highly recommend

Aaron was brilliant- always got me the answers when I needed them. He confirmed the ETA for delivery of the car and the following week without any prompting from me chased again and sorted everything.

Very impressed!

Jack from OEV has been brilliant throughout the process. Not only really pleasant to deal with, he's been thorough and detailed in holding my hand through the process.

Really helpful throughout the process with great communication so I always knew what to expect and when definitely the best experience I have had when leasing a car.

Delivery experience was great and I am really pleased with the car…

Brilliant from start to finish in the process of ordering, keeping me updated on delivery times and arranging installation of my EV charger. Always available by email or phone to answer queries. Couldn't recommend them enough.

Our customer point of contact agent Angel was fantastic and dealt with any questions and issues we had and builds a good genuine rapport with customers, as CEO of my own company with staff all around the world Angel would be a model employee and aa candidate we would absolutely snatch up.

Great customer support all the way through the journey