Oakwoodparking Anmeldelser 

Do not use this cowboy outfit at any cost, you think you might be saving money but the money you save yourself isn't worth it so be warned . Got to Bristol airport yesterday at 1700 we rang oakwood as soon as we landed, they will tell you that they will be 10 minutes!! But after 4 more phone calls and 40 minutes still not arrived to pick us up, when the mini bus eventually arrived the driver was the most rude unhelpful and arrogant person that I've ever met ,he shouted at someone for not lying his case down properly picked it up and just chucked it back in. He then packed us in the mini bus like sardines ,all the seats were taken ,so the rest of us which were about 8 people were stood up if you could call it that,as you couldn't stand up straight as not enough head room, you would have to see it to believe it. I am sure if the police would have seen how we were packed in the minibus there would have been consequences!! And to top it off when we arrived back at oakwood parking we got the keys to our car , walked to the car and it was blocked in with another car in front of it by about 2 Inches, we went back to reception to tell them and the receptionist said go back to the carpark and get the number plate, it took longer to retrieve our car than the flight from Edinburgh to Bristol, shocking company

I made an innocent mistake and parked in reception rather then out in the field to the right. Which was met by abuse from a worker. I lost my cool and we later apologised to one another. However, on return found our car covered in soggy takeaway packing. Does make you question the security. Guess you get what you pay for. Lifts to and from airport were fine and friendly staff in office.

Service was great here and really reasonably priced. Check in was quick and smooth and so was collection and check out.

The real shame was the fact that they have no pest/rodent control in their parking areas and during my cars stay rats got in and caused thousands of pounds of damage.

We used the vip service. I am very happy. Friendly staff on drop-off and pick up. Will use their service again.

Absolutely livid.. returned to pick up my car yesterday morning to see that one of my windows was half way down in the pissing rain! (God knows for how long) And my seat was drenched!! On my way out I mentioned to the guy “one of you have left my window open?” (What I really should of said what was my window doing down in the first place, driving peoples cars are you?) only for his attitude to be aw is it ? And he Opened my door saw my seat was drenched and said “just put your heaters on love”. What poor service. Now I have used my car today & my seat is still drenched & to make it worse my window buttons don’t work due to the amount of rain that has gone inside my car so they are now broke! What poor service to say I’m livid is an understatement. I have two disabled children that rely on that car, I am fuming. Would never ever use them again!😡

I've been a regular at oakwood parking for a few years now and never had any issues. Staff are friendly, bus is always prompt. couldn't recommend enough.

Twice we used these guys august & October with no problems at all drivers very polite & helpful. We barely leave any fuel In our Range Rover just in case using airport parking over the years never had a problem with Oakwood at all

DAMAGED MY CAR!!!! IF YOU VALUE YOUR CAR THEN DONT USE THESE COWBOYS!!!! Don't take my word for it, just Google reviews, customers don't lie!!!

Have used Oakwood a lot in the past and always satisfied then the last time we found small dent. Had to ring a few times but eventually they asked us to get quote fo repair and transferred the money. This time, I zeroed mileometer before leaving. Fuel was on 3/4. On return fuel way down and mileometer showing over 200 miles. What?! When queried I was told it was impossible and I must be mistaken. Forgot to take photo so no comeback.

I do not recommend you leave your precious vehicle with these as they not only don't care, when they damage your vehicle they do NOT take any responsibility despite me reporting the damage immediately upon picking my car up after my week away. My front bumper was badly scraped which wasn't like that when I dropped it off & you could clearly see it was fresh scapes. A young lad came with me to confirm my findings & said his boss would contact me a few hours later. 2 days later & STILL no phone call, apology...nothing!!. Absolutely disgraceful outfit as my car is a rare 24 year old Audi which was immaculate, that was till I dropped it off with these cowboys. It is obviously a common thing with them as the lady in the office was arguing with a client over the phone saying "there is nothing they can do as they had only reported it when they had left the car park", think you will find, even if you do follow the correct procedure they still will not accept responsibility. Never again!!!

After reading these reviews i will not be booking through Oakwood parking, when they first started out i use to book all the time...my son also had a bad experience with them recently, all i can say is shades of FORGE parking.... the company and staff of that one is a joke, and it looks like Oakwood are not far behind,

Was nervous about parking here because I didn't read the reviews before booking, however our experience was positive. Slight issue because I emailed weeks in advance to change the dates for which we needed the parking but when we got to the car park the change wasn't recorded on their system. However after I've shown them the email exchange with one of the employees there was no issue with being accommodated.
We were promptly taken to the airport and given a card with phone number to call upon return. We were delayed upon return, we walked over to Express Drop Off and saw the bus about to take so we flagged the driver down and he stopped for us no problem. Car was waiting out the front when we got to the car park about 10 pm so no issues getting out. Overall good experience.

I did not use this company as I was concerned about the reviews and wanted to be ultra cautious as £75 is a lot of money. What I can say is that I conveyed these thoughts in an email and I was given a full refund the next day. I know there are a lot of bad reviews but personally that understanding and acceptance from them on reading my email was admirable so I wanted to put it out there as a positive. Many thanks David

A complete and utter shambles all round. Will never use again. When we finally got to the car park, our car was blocked in. We asked if the car could be moved and got a torrent of abuse from very rude staff. We landed at 00.45 and left the car park at 03.40.

Do NOT use this provider, Car park is NOT secure, its a mud/dirt field, if you arrive when its rained or damp, expect to get muddy, there is no cover while you wait for mini bus- so basically you get Muddy and wet. The staff are Rude (un provoked) - on our return we waited 35mins before we got collected (waited in the cold, again no rain cover) there was a que of people and only 1 bus _the people at the back would have waited for an hour or so. On collecting keys - staff so un organized that it took them ages and my car was absolutely dirty - and my internally carpet (drivers) was full of mud - Avoid at all costs - otherwise you will not be disappointed with this review, unless your experience is like some pervious ones posted with damage to vehicles

Wouldn’t trust this company. Avoid at all costs.
My car was damaged in their care at the end of August. Three weeks later; several emails and phone calls to the office to put me in contact with the owner they have not responded to rectifying the damage that has been caused.

What a dump, arrived after a 2.5hr drive and they wouldn’t let us use the toilet, as they don’t have one, except the staff one which they don’t allow you to use.
Not a good start to our trip, made worse by the miserable staff.
I’ve used other car parks in the area and this one is by far the worst.

Absolutely shocking service got back to place to collect car at 4am this morning couldnt find car in darkness just trying to use fob saw car went over door was not locked all dashboard lights on. Car was blocked in then just tried to start car wouldnt start (got a pretty new car never had problems ) went to office weren’t very helpful came up with battery pack then the man said aww you got jump leads in boot haven’t you so obviously knew there was a problem. Instead of saying to us that they would have to jump start it just left us wandering round car park with a 5 yr old which is not good with no lighting. Managed eventually to get other cars moved and our car started not what you need at 4pm in the morning.plus car had a valet before going there mud on passenger and drivers side.

Used Oakwood a couple of times without issue however after parking for 2 weeks we returned to find a huge crack across my wife's Ford Galaxy windscreen.
The staff were very helpful and we found a stone chip which was most likely the cause and possibly expanded while parked in the extreme hot weather.

We did not see any damage to the screen prior to parking but also realise it's not a given it was done on-site either. However, we were assured the owner would give us a call the following day and probably offer us some help like pay insurance excess (staff words not mine).
Nearly 3 weeks on and a follow-up call to them later we still have not had any correspondence from management / owner to follow up with us.

Poor customer service to say the least !

ABSOLUTE SHAMBLES!! Car park is a filthy dirty more like a gravel pit ur shoes and luggage will be ruined before you even reach the airport! Also there’s no organisation with pick ups at all they just let on whoever and tell different people different pick up points. I was physically and verbally abused by a dark haired middle aged woman who drives the minibus (sounds like she smokes 50 a day) in front of my 2 children for pointing out that my family and another couple had been waiting longer than the rude oap who deliberately pushed in front of us!! All the manager could say was “shut up trace” whilst she was still gobbing off back at reception!! Never ever would I recommend this company …. well if u can call it a company (more like something ran by the dingles!!) pay the extra and go to silver zone!!