The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Vis mer
Selskapet har svart
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... Vis mer
Selskapet har svart
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktopplysninger
Unit 13, NE35 9PZ, Boldon, Storbritannia
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Enestående
4k anmeldelser
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I had an issue with the lead of my Nuby…
I had an issue with the lead of my Nuby swing chair, I got in touch with Nuby to inquire what lead I required as a replacement as I was happy to purchase the lead either through Nuby or Amazon. Nuby got back in touch really quickly and advised if I had had the swing chair less than 12 months it would be under warranty. This was the case for me, and so they have sent out the lead free of charge. A very pleasant experience with Nuby, very efficient and Marie who I was dealing with was very friendly and professional.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Needed to contact Nuby as I'd put the incorrect address down, they replied quickly and were very helpful. Easy and clear communication. Thank you
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved faulty lid issue on the rapid…
Resolved faulty lid issue on the rapid cool with 0 fuss. 10/10 to Marie in the customer service team
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Managed to buy exactly what I wanted
Managed to buy exactly what I wanted. Had a little bit of a glitch with delivery, but Marie from customer services has been there to help. Excellent customer service.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty nuby rapid cooler
I had an issue with a faulty Nuby rapid cooler lid, was resolved promptly and very efficiently by Marie! Highly recommend. Thank you!
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Reached out to Nuby with regards to a broken part received speedy response from a lovely lady at customer services and part was despatched following day excellent service thank you😊
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent service
Marie was fantastic, made ordering some spare parts very easy and straight forward
Thoroughly recommended!
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Quick and easy
I had an issue with my rapid hot machine and rapid cool steriliser neither of them would work! Just one day I went to make a bottle and they don’t work the rapid hot machine was showing an error code. After googling what to do I followed there very easy steps and sent of all my relevant information to the customer service team. I got a reply within a hour from Marie who apologies and ordered my replacement straight away! I was so happy I was expecting to have to play about with the machine which I was dreading but Marie was amazing and explained to me it was a fault in the electronics which can’t be fixed and as it’s under warranty still I will be receiving a new one!
Thank you Marie!!!
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV steraliser poor quality with…
Nuby UV steraliser poor quality with stitching defects causing issues zipping
3 x Nuby Rapid Cool Bottles - all cleaned with hot water milton and UV - strong smell from all of the seals (damp/ musty smell)
Used Nuby for 1st child 4 years ago and no issues - this time for 2nd all products bought seem to have the above issues
Unsure why the seals smell so strong which then causes the lid and bottl to also smell.
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Hi. Thank you for the feedback. We are very sorry to hear that you are having issues with your steriliser and rapidcool seals. Please contact us at enquiries@nuby.com so we can assist and put things right for you. Team Nuby
Good customer service
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Missing part
I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, after explaining the situation and describing what I had they still helped me. I've never had an issue with any of my other products from nuby and absolute love everything I've got, so so glad they were able to sort the issue quickly! Highly recommend Nuby for first time parents ❤️
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Resolved the issue prompltly
Resolved the issue prompltly, very good service.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
10/10 customer service
10/10 customer service, had issues with my uv steriliser after almost a year of having it and they replaced it straight away
18. november 2025
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer care
Great products, makes life super easy with a newborn.
Super quick and helpful customer service when I had an issue with steriliser. Thank you
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My order came in 2 separate deliveries…
My order came in 2 separate deliveries and I was unaware of this so phoned NUBY and got in contact with Marie she was fantastic, emailed me straight away to let me know what had happened and my parcel was with me the next day
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby rapidcool
I was given 2x nuby rapid cool as gift during pregnancy - not one but two of them have became unsafe the paint has come off both meaning the metal is burning to touch when cooling down bottles. I emailed nuby directly as they were brought in September but not used until March 2025 that I was unable to get help to fix the problem. Both flasks are unusable and have lasted for just under 8months of use!
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Hi- thanks for getting in touch and for giving us the opportunity to address your complaint earlier. Unfortunately, as your Rapid Cools were outside of the warranty period, we were unable to replace them for you free of charge as per your request. We are sorry for this. As discussed, please refer to your instruction manual on how to correctly reset your flask so they can still be used.
After a piece within the Nuby Rapid…
After a piece within the Nuby Rapid Sterilise broke off, i contacted their customer service to enquire about its viability and they provided me with a replacement immediately.
Very good product and a caring customer service team.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid Cooler replacement seal
I needed a replacement seal for the rapid cooler lid and emailed the team for a new one. They quickly responded and I was able to purchase some at a very cheap price, and I received my order very quickly
22. oktober 2025
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent Customer Service
I had a minor query with a product and it was resolved within 2 days. Excellent customer service and I would highly recommend Nuby products, in particular the portable UV steriliser - it's a game changer. Thank you so much.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spare parts
I emailed the company as I needed spare parts for my nuby rapid cool flask and received a reply promptly and they were able to sell me them and they sent me a link to pay and the items were dispatched the same day.
14. oktober 2025
Svar fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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