Norfolk Hideaways Anmeldelser 

This is the 2nd holiday I have booked with Norfolk Hideaways . Unfortunately due to the pandemic the 2nd one had to be postponed and rearranged due to the pandemic . Personally I could not have asked for better service regarding rearrangement of this holiday . Whenever I have contacted them they are always helpful and fast with their responses . Both cottages have been lovely and matched their descriptions . It is probably difficult for them if the owners are organising their own cleaning . It is up to whoever is renting the property that week to raise any issues with the owner or Norfolk Hideaways whilst they have chance to do something about any problems . Thankfully I have no issues to complain about and any minor issues like a flickering bulb can be left on paper for the cleaners to pass onto the owner . Thank you very much

Just returned from 5 days at Toad Hall at Burnham Deepdale Norfolk. Very disappointed with the cleanliness of the place. Although this is an old property it hadn't been properly cleaned for quite some time. Dust everywhere, cooker a disgrace, extractor covered in grease. Poor quality bedding and stains on sheets and pillows. One pillow had no pillowcase on. Showers very small. Mirrors dirty as was the floors. Bulbs missing and no spare. Constant flickering lights in the dining room. Finally no recycling bins. Extremely disappointed 😞

Absolutely appalling Customer Service from Norfolk Hideaways. Think very carefully before booking with them.

My husband and I had booked a Norfolk Hideaway cottage for a walking holiday this September and on our 5th day there the weather was awful. We walked 15 miles in torrential rain and got back mid afternoon to the cottage, cold and wet through. We were looking forward to drying out and getting warm but were extremely disappointed to find that we could not get the central heating to work. The instruction manual provided said to just turn up the temperature control if you needed more heat but even though the room temperature was registering 15 degrees we could not get the heating to work.

As a last resort we thought we would use the gas "wood" burning stove in the living room only to find that there was a notice on the fireplace that said "Please do not turn on the stove, it is for decoration purposes only". No heat to be had anywhere in the house.

The following morning we rang Norfolk Holidays who told us that the heating is controlled remotely by the owner who not only controls the room temperature but they also control whether the heating is turned on or not!!

We take 3 UK holiday cottages every year and have yet to have this experience in any one of them. This cottage was supposedly 5 star but better heating facilities are available in Youth Hostels!!

We would never book a cottage without heating available when we need it. This cottage should amend its advertisement to say "Heating at the owner's discretion"

Today, in answer to my email complaint last week, I have received a shocking email reply from Lyndsey Webb, Head of Management Services at Norfolk Hideaways who says that they will not be doing anything at all about it. "Thankyou"!

So - when Norfolk Hideaways advertise properties with heating make sure that you can actually use it.

If they show flashy pictures of sitting rooms with wood burning stoves, make sure they work.

Better still - spend your money with more reputable firms. There are plenty out there!!

PLEASE BE CAREFUL WHEN BOOKING WITH THIS COMPANY
Took payment in full to ring back the same day to say we couldn't have the holiday we had paid for as someone else had booked it a minute before us and that there booking system had allowed that to happen.

Great location but the Myrtle Cottage was grubby, run down and ill equipped. The baby highchair and cot were both filthy and I had to clean both on arrival. No cot mattress provided. No clothes airer or pegs for the washing line. The straps on the highchair were covered in food and mould. The bathroom was clean but the mat was old and grubby, the mugs were stained, cutlery dirty. Kitchen floor was dirty Lino that looked 50years old. The cottage has so much potential but it felt cold and unloved. We drove past Norfolk Hideaway’s offices in Wells and saw their fancy fleet of branded Mini Coopers - it’s a shame they don’t use some of their money on cleaning and updating their cottages. The photos on the website are also very out of date and misleading. One big plus was having our own parking space though. We’ll definitely be returning to North Norfolk but will be avoiding Norfolk Hideaways!

We stayed in a really nice house on Beach close Overstrand, really nice place. The problem was I bought a nice picture from a local shop for my wife and as it was delicate the plan was to pack it last, in the end we forgot it in the packing madness. Long story short we forgot to pack it and it has now ‘disappeared’. Norfolk hideaways say it’s nothing to do with them , I’ve reported it to the Police and will see what happens. It’s a pity you cannot trust people in this situation.

Update the items have been found and the office staff have been very helpful with getting the items back to us.

Just returned from a week at high view in wells next the sea. Booked last minute 3 days before holiday with Norfolk Hideaway. Doesn't seem as though can leave any reviews for this place on the website, so assume they make them up to paint a better picture. The bungalow was well presented on the surface but the supposed deep clean had failed to spot the spiders, dirty windows, dust under the beds and sofas. There was also a maintenance issue with crack in conservatory window covered over by tape and the large window 'blown' and misted up.
There is a storage issue for clothes ie lack of, as they have somehow managed to fit 3 bedrooms and 3 bathrooms into a very small bungalow. Luckily there was only 2 of us, would be a problem if 6 people stayed there. Must have banged my head 3 / 4 times a day in the bathroom due to the low beam height.
The parking was a bonus as parking in wells can be a nightmare,
Holidaymakers regularly parked opposite.
Overall we had a good break, the sun shone continuously , the quiet back garden was lovely.

Our second visit to The Cottage,June 11th to 18th Erphingham Court,Old Hunstanton.Had to write a review,check in 4.00pm and a through clean between bookings or so they say on information email they send you.Quite a few issues cleaning not to standard,toilet not clean in bathroom,no bedding on double bed downstairs,it had a double duvet shoved in a single cover but no pillowcases or bottom sheet on bed!! Rang Norfolk Hideaways very apologetic and wanted to send cleaner but I refused this,as feel it should have been done properly before we arrived but bedding was sent and a bottle of wine.Sent a detailed email regarding issues which would be sent on to housekeeper as cleaning not up to standard.Also the previous booking before us wrote in visitors book about the cleanliness which was rectified by Norfolk Hideaways.Other than that great dog friendly cottage,lovely garden,in a great place,near to beach and pubs and would still book with Norfolk Hideaways.

We were due to visit Swan Cottage on 10th June , Four weeks before we received a phone call to say they had cancelled it as the property had been flooded in February and was being refurbished , To say I was disappointed was an understatement as we were bringing three children and the outdoor pool was the draw for them to have a lovely weeks play in their own pool Emma was the only saving grace she was professional in her approach and I had a refund after much messing about by other staff promising and not delivering the refund She is the star in a very upsetting experience

Lovely properties to stay in but when we called up for some help from customer service we were met with an extremely rude woman who did not want to help and was very short on the phone. Please train your staff to be polite on the phone.

AVOID - Booked a stay at Wentworth Retreat via AirBNB only for it to be cancelled the following day after taking payment. No explanation or apology, just cancelled and wait 7 days for a refund. My advice would be to avoid and book somewhere else unless you want an absolute headache to get your money back. Absolute joke.

2 Providence Place, Thornage, Blakeney, Holt.

Lovely property and a lot of care has been taken. Nice comfy bed and everything nice and clean. If you are taking your dog there are rules; dogs must remain in the kitchen behind a guard, our dog is part of the family and to have her separated meant that we couldn't relax and enjoy the cottage. I can understand not to let them on the furniture or in the bedroom but to have them separated is not dog friendly. Dogs are also not allowed to use the garden as a loo so you have to take them across the road which is not great at night. The property could benefit from some proper garden furniture to enjoy sitting outside in the evening to eat and drink, there are director chairs which are quite comfy but only a small metal table about 30 x 40 cm which not even suitable for putting glasses on. The sofas in the living room could also do with replacing as they have lost all support. The garden is to the left of the drive, so you park the car at the back door and walk across the gravel to the garden, this isn't clear from the pictures. Also access is tight with a shared drive, and the hedge needs cutting back a foot so that you don't scrape your car getting in and out. It's also quite hard to see when pulling out due to the overgrown hedge. The village is pretty but there is no pub or shops and it's not suitable to walk along the road. A nice property but I wish the owners or promoters would experience it as a holiday cottage for a week as with a few adjustments and honest descriptions you could avoid disappointment. Beware Norfolk Hideaways only post reviews on their site that they like!

Avoid ! This property is cluttered with personal items.family photos. Umpteen cushions and ornaments despite receiving notification that these would be removed because of COVID. Cutlery was filthy. Freezer frosted up and in the outside garage dishwasher smelt. Do I need to go on …… ! Appalled because it’s not cheap accommodation

I rented Orchard Cottage in Wells-next-the-Sea for a week last October half-term. There were several niggles which Norfolk Hideaways eventually sorted out and I received £50 refund for having NO television 5 days out of 7. The house was comfortable, kitchen tiny but otherwise perfect for 2 households. We chose this because it had two sitting-rooms, one of my daughters had to work during the day. This was a large L-shaped room and the radiators did not work. It was very cold and she wore her dressing gown over her clothes. However, I would not have posted a review but for this... when we packed up we found sweaters had been eaten by moth larvae in the 3 main bedrooms ie the 3 doubles. It's too much of a coincidence that 2 households had each brought moth-eaten clothes to the property. A cashmere sweater belonging to one of my daughters had 11 holes!! Of course, Norfolk Hideaways and the owners denied responsibility. They did send a report from a local pest controller. I found it suspicious not because he couldn't find any moth larvae (practically impossible as they are so tiny) but he stated he could go back with traps but thought the person making the complaint should pay him. Not something a professional company would comment on but perhaps if asked to by Norfolk Hideaways who give them a lot of work. All in all an unpleasant experience. Getting through to NH on the telephone is a nightmare, they have several offices, you have to wait whilst they locate a particular person and they make you feel as though you are an inconvenience and they are doing you a huge favour. Having spent over £2,000 for the week and having to be on the 'phone to them almost every day spoilt what should have been a lovely week with my little grandson and daughters.

Booked a property, only to be informed 2 weeks later that there had been a double booking. Same property still listed as available on a global website after booking confirmation received. To avoid any booking uncertainty, book elsewhere.

Lost my holiday deposit on a cottage due to Corona Virus. It was not possible to sort out a future convenient date so asked for return of deposit. Prompty refunded. Very pleased with attention received.

Please do not book Montgomery cottage in Docking. It was filthy and we refused to stay . We were offered our money back and £75 compensation as we had to book a hotel costing £120

Awful experience with Norfolk Hideaways, they are purely an agent and take no responsibility for any problems in the property immediately stating the our contract is with the property owner (who we have no contact with!) we spent 3 freezing cold nights in one of their properties, when the central heating was being remotely controlled by the owner at 16C. The property (The Warren in Old Hunstanton) was cold, really dirty, very dated and there was no cleaning products which is unacceptable during a global pandemic. However they are more than happy to insist you leave by 9am to allow for cleaning, which clearly does not happen.
We had to leave early, but no offer of compensation or refund.

I booked Poppy Cottage in Holt for a week commencing 10 July 2020.
First guests to stay post Covid lockdown.
Cottage was unaired and smelled musty. Window blind downstairs was dusty and window obviously not been opened.

I was not happy with the overall cottage for other reasons too including dripping fridge. Decided uninhabitable in such Covid times so left and stayed in hotel.

I complained and that night lady was helpful said would try and find something else. Saturday morning a manager inspected it and I received a call to say it was fine. We had aired the Cottage 3hrs ourselves Friday 5-8pm by leaving upstairs windows open. When I explained my issues with unaired Cottage was told ‘cannot air a cottage easily in central Holt’!. This is against government guidelines.

I was told would speak to the owners. Later got email saying they were putting it back on website as available.
Then heard nothing. I contacted them and was told it didn’t sell. I complained but got no action or refund. Norfolk Hideways is a top end cottage company and we have used before.

I want a refund for the week plus Friday night hotel covered. I then very luckily found another cottage that was very clean and aired tho unfortunately only for 4 nights. So our 7 night relaxing post covid lockdown family holiday was very stressful and cut short.

We (family of five adults) stayed at Egret in South Creake. A lovely cottage which was very clean and had every possible item in the kitchen , lots of cleaning materials available for our use and a welcome pack of teas, coffees and a delicious cake, The road it stands on is quiet busy though and some may find it a little noisy. The summer house was also well equipped especially if you had children in your party, South Creake is a nice little village and the coast is a short drive away.