Nz Cars SL Anmeldelser 

The worst car rental ever! mafia and bad service, bad attitude worker at the office of Malaga airport! Don't rent from this mafia company!!!

Ich lese hier lauter schlechte Bewertungen und verstehe die Welt nicht.
Ich bin öfters in Málaga und, seit dem ich das erste Mal positive Erfahrung mit Nizacars gemacht habe (vor Jahren) buche ich immer das Auto bei denen.
Ich habe sogar zweimal ein SUV statt den gebuchten Kleinwagen bekommen (ohne Aufpreis!!!), weil sich derjenige, der ein Kleinwagen zurückbringen sollte, verspätet hat.
Und ja, die kontrollieren das Auto, aber ich auch. Und bis jetzt hatte ich keine Probleme damit.
Und ja, die bieten auch eine Versicherung an, aber wenn man "nein, danke" sagt, wird man nicht gedrängt. Vielleicht wenn man Unsicherheit zeigt, dass man noch mal gefragt wird, aber bei einem klaren "nein", wurde ich noch nie ein zweites Mal gefragt.
Die Mitarbeiter sind sehr freundlich und die meisten sprechen, neben Spanisch und Englisch, auch Deutsch.
Und der Bus fährt nun mal alle 20 Minuten und wenn einer gerade weggefahren ist, dann wartet man 20 Minuten auf den nächsten. Ich verstehe das Problem nicht.
Der Standort ist sehr leicht zu finden (damit habe ich mit einem anderen Vermieter sehr schlechte Erfahrung gemacht), die Fahrt mit dem Bus ist sehr kurz, die Mitarbeiter sind sehr freundlich, die Autos sind sehr gut,also ich bin mehr als nur zufrieden.
Meinen Bekannten, die mal nach Málaga fliegen, empfehle ich immer Nizacars!
Immer wieder gerne.

Je prends une grosse assurance sur le site qui me revient à 132 € pour 6 jours. J'arrive à votre agence et on me dit que l'assurance que j'ai prise sur Internet ne me servira à rien. On me demande 185 € en plus pour une assurance, ainsi que 200 € de franchise pour le plein d'essence. Franchement, plus jamais chez vous, c'est une pure arnaque et du vol.

Est-ce normal que je n'aie toujours pas récupéré mes 200 € d'acompte que j'ai dû verser au moment de la location pour votre garantie essence ?

Huur hier geen auto!! Doe het echt niet het ophalen verloopt dramatisch ze zitten er met 2 man en het gaat op een slakkengangetje. Auto's zijn goed maar dan bij inleveren is er ineens schade! Ik had 2 rapporten, ophaal en inlever en die waren hetzelfde ook met de schades. Zij willen dat je al de foto's laat zien en proberen je echt op te lichten voor 320,- gelukkig heeft mijn creditcard maatschappij dit tegen weten te houden middels een claim tegen Nizacars. Nogmaals huur hier geen auto's ondanks dat de prijzen scherp zijn kijk verder!!!

0 stars. We returned the rental car at Barcelona Airport. During the inspection, the employee walked straight to the hood and pointed out a tiny scratch that had supposedly not been noticed during pickup — and that we had not seen either. You practically had to know exactly where it was and from which angle to look at it in order to see it.

In the end, this cost us €320. When we asked for the previous handover report, our request was brushed off and we were told to contact the head office instead. Even after asking several times, we never received it.

Since our departure time was getting close, we were unable to pursue the matter further on site. The whole experience felt like a scam to us. We will never rent from NizaCars again.

Ne surtout pas utiliser le service de location de voitures proposé par Volotea et son sous traitant nizacars :
Quand le vol de volotea un à un retard votre réservation est annulée pas le loueur final sans aucune possibilité de remboursement et le comble du comble le moteur vous propose une location à 3 fous le prix initial de la location !!! Une arnaque bien rodé si vous voulez mon avis puis qu'ils vous déplacent de l'aéroport pour la perception du véhicule à 30 minutes de l'aéroport et des autres loueurs et donc vous êtes bloqué pieds et poings liés !!
A fuir ... 🙏🙏🙏
C'est une grosse arnaque .
Et volotea couvre ça puis qu'ils valident la transaction et ne rembourse pas les sommes non utilisées puisque le contrat est annulé suite à leur retard ....

Ben ritrovata schiera di chi come me ha avuto una vacanza rovinata, economicamente e un po anche moralmente da questi “ gentiluomini “ che lavorano per Nizacars a Malaga.
Non mi meraviglio più di tanto, ma è così difficile essere un po’ più onesti?? E certo che se l’azienda è votata ad un comportamento disonesto nei confronti dei suoi clienti, i dipendenti sono invitati ad essere più disonesti, ciò li rende benvisti dalla direzione della società.
Finché dura!!!
Prima o poi “ ruba galline “ questo è quello che siete, arriverà uno che andrà sino in fondo, denunciando le vostre malefatte e sarete chiamati a risponderne personalmente, la società vi scaricherà come succede a tutti e voi “ ruba galline “ risponderete personalmente.
Come vorrei essere lì per vedere la vostra faccia e per vedere come vi comportate con i vostri figli, amici, parenti e conoscenti quando un giudice vi dirà che siete dei “ disonesti “ .
Sarà ancora più difficile trovare le scuse per giustificare che avete commesso reati in nome e per conto della nizacars , perché per me, siete voi marci dentro e dei frustati che traggono godimento nel mettere i clienti in posizione di “ inferiorità “ psicologica e arrecando danno economico.
Sappiatelo “ ruba galline “ che prima o puoi molti leggeranno queste newsletter che vi riguardano e non verranno più e voi…… ????
…. Andrete ad ingrossare le fila dei disoccupati, ma con un titolo di risotto… “ ruba galline “
Bene cari amici e amiche vittime involontarie di questi “ personaggi “ scrivete in modo che molti altri si rivolgano altrove.
Quando falliranno, perché falliranno, non saremo dispiaciti.

Sandro

Warning — I would strongly recommend avoiding this rental company.

When we arrived, my original booking had to be cancelled because I had forgotten to bring my physical driver’s licence. That part was my mistake and I accept that.

Since the car was still available, we tried to make a new booking in my wife’s name instead. However, the price suddenly increased dramatically compared with the original booking. After discussing this with the staff, I said I was prepared to pay the new, much higher price, but that I would also leave an honest review of the experience.

At that point, the consultant refused to rent us the car at all.

In the end, that turned out to be a good thing. Just one minute away, we found Wiber, who were professional, fast, friendly and significantly more affordable — and we even got a better car for less money.

Based on this experience, I would not recommend this company.

Awful rude staff. When we arrived to collect the car we were told by their aggressive staff that we shouldn’t be booking via a third party and that we should book direct even though it’s so much more expensive to do so and if the company does not want you booking through a third party they should not be advertising or registered with them. He then told my husband as we have our own separate insurance that he would go over the car to find damage to charge us for! They also charge a ridiculous price for fuel as well as a recharging fee if you do not choose full to full, basically they are trying to fool people into cheaper prices in the hope they can pressure you for upsells when you arrive and if that’s not possible they are aggressive and threatening. Will not use again..

Número da reserva: D013979037
Número de confirmação: 1665149
Local da retirada: Palma de Mallorca Airport (PMI)
Fornecedor: NizaCars
Data e horário da retirada: 16/05/2026 às 14:30
Data da devolução: 18/05/2026 às 10:00
Venho registrar uma reclamação formal referente ao atendimento recebido no momento da retirada do veículo reservado através da plataforma DiscoverCars com a locadora NizaCars no Aeroporto de Palma de Mallorca.
Ao chegarmos ao balcão da locadora, apresentamos toda a documentação exigida para retirada do veículo, incluindo:
Passaporte;
Documentos pessoais;
Cartão de crédito internacional Nubank em nome da condutora principal.
Desde o início do atendimento informamos claramente que não desejávamos contratar o seguro/franquia adicional oferecido pela locadora, pois já possuímos cobertura de seguro vinculada ao próprio cartão de crédito Nubank utilizado na reserva.
Durante o processo de pagamento percebemos que o valor apresentado estava muito acima do valor originalmente contratado, praticamente o dobro do preço inicial, justamente pela inclusão do seguro adicional da locadora que não havia sido autorizado por nós.
Informamos imediatamente ao atendente que desejávamos manter apenas a reserva original, sem o seguro adicional.
Após recusarmos o pagamento do seguro extra, o comportamento do atendente mudou completamente. O funcionário passou a afirmar que nosso cartão “não era válido”, alegando que o cartão Nubank não possuía os números impressos fisicamente na parte frontal do cartão.
Entretanto:
o cartão apresentado era um cartão de crédito internacional válido;
estava em nome da condutora principal;
possuía saldo/limite suficiente para o depósito caução;
funcionava normalmente;
e todos os dados podiam ser confirmados digitalmente através do aplicativo oficial do banco, como ocorre atualmente com diversos cartões modernos emitidos por questões de segurança.
O mais contraditório em toda a situação foi que, enquanto estávamos aceitando pagar o valor maior com o seguro adicional, o cartão era aceito normalmente. Porém, no momento em que recusamos o seguro extra e solicitamos permanecer apenas com a reserva original, o atendente passou a alegar que o cartão não servia mais.
Entendemos que houve uma tentativa clara de impor a contratação de serviços adicionais e que a recusa da entrega do veículo ocorreu apenas porque não aceitamos pagar pelo seguro/franquia extra da locadora.
Além do prejuízo financeiro e transtorno causado durante nossa viagem, o atendimento foi extremamente ríspido, constrangedor e desrespeitoso. O funcionário demonstrou irritação durante o atendimento e se recusou a buscar qualquer solução razoável, mesmo diante de toda a documentação válida apresentada.
Também observamos que as informações relacionadas ao cartão não eram suficientemente claras no momento da reserva, principalmente considerando que diversos cartões internacionais modernos, como os do Nubank, não possuem mais números impressos fisicamente na parte frontal do cartão por questões de segurança.
Diante do ocorrido, solicitamos:
Registro formal desta reclamação;
Cancelamento sem penalidades;
Reembolso integral de qualquer valor eventualmente cobrado;
Revisão da conduta do funcionário responsável pelo atendimento;
E esclarecimentos formais sobre a política aplicada ao cartão Nubank e cartões digitais modernos.
Aguardamos retorno e solução adequada para o caso.

Be warned. This company is operating dishonestly and will attempt to charge you for exceeding a 2,000km limit, despite the booking being sold as unlimited mileage.

They will also charge your card for fictitious damage after the vehicle is returned including damage that was already present at the time of collection.

Take note, and refer to itger previous comments. Do not allow yourself to be trapped by these scammers.

We were taken to there premises a 10 minute drive from Malaga airport.First thing we were told was we were 2 hrs late and this was going to cost us.We were then told we had three options regarding insurance including huge amounts on our credit card plus extra costs even though when we booked through easy jet we had taken insurance upgrade.Got the feeling the whole experience was a scam so walked away with my credit card and spent £150 on Ubers. DONT GO THERE !!

AVOID. SCAMMERS AND PHYSICALLY ASSAULT CUSTOMERS. Ignoring the hour long queues to get and drop off the car, if you do not buy the full insurance they will scam and try to steal hundreds of euros. They will claim you made scratches on the car but ignore any footage you took before that proves otherwise (the car sat in a locked estate all weekend and was only used to drive back and forth from the rental location). When our footage was ignored and we disputed the unfair charges and said we were going to report the car inspector (an older, thin, white curly haired woman) she started HITTING and PUSHING us while other men also ganged up on us and started SWEARING and SHOUTING. No doubt they will reply with a defensive and PR ready statement but genuinely avoid this company. It’s one thing to scam tourists, but another to employ people who start HITTING AND PUSHING them! This company should not be operating and we will be passing on the PHYSICAL AND VERBAL ASSAULT details to legal authorities through our local connections.

Absolutely terrible experience with Niza Cars in Málaga. I strongly advise anyone renting a car in Spain to read the negative reviews carefully before booking.

We were accused of causing scratches that were already present on the vehicle, despite having video footage taken before and after use showing otherwise. The car was barely used during the trip and remained parked in a locked garage for the whole weekend, yet our evidence was completely dismissed.

The situation escalated when we challenged the charges. Staff became extremely aggressive, shouting, swearing, and behaving in a completely unprofessional manner. Most disturbingly, one older female employee physically pushed and hit members of our family while other male staff surrounded us and prevented the situation from de-escalating.

This was not just a disagreement over rental damage — it became an intimidating and deeply distressing experience right before our airport transfer. We will be formally reporting the physical altercation and the handling of this situation to the relevant authorities.

I rarely leave reviews, but people deserve to be warned about this company.

Une agence à éviter, qui profite clairement de la situation des touristes.

Plusieurs points ont rendu cette expérience très désagréable.

Tout d’abord, l’agence Nizacar ne se situe pas directement dans l’aéroport mais à l’extérieur. Une navette est bien mise en place, mais aucune indication claire n’est donnée concernant son emplacement. Ce n’est peut-être qu’un détail, mais ajouté au reste, cela donne une très mauvaise première impression.

Après avoir dû marcher jusqu’à l’agence, nous sommes finalement arrivés pour récupérer le véhicule.

La personne qui m’a pris en charge m’a demandé ma carte d’identité, mon permis de conduire et ma carte bancaire. À peine a-t-il vu ma carte qu’il a immédiatement affirmé qu’il ne s’agissait pas d’une carte de crédit, malgré le fait qu’il soit clairement écrit « Carte de Crédit » dessus.

Cette même carte me sert pourtant depuis plus de 3 ans dans de nombreuses agences comme Sixt, Europcar ou Rentacar, partout en Europe et même au-delà, sans jamais aucun problème. J’ai même montré l’information directement sur mon application bancaire, mais il n’a rien voulu entendre.

Ensuite, il m’a expliqué que j’avais seulement deux options :

* soit avoir une “vraie” carte de crédit selon eux
* soit souscrire obligatoirement une assurance supplémentaire.

Malgré mes explications, il refusait toute discussion. Il m’a même dit que si je ne prenais pas l’option à 195 € pour seulement 4 jours, il ne me laisserait pas la voiture. Puis il est parti plusieurs minutes, me laissant sans solution.

Fatigué par le voyage et lassé de devoir argumenter sans cesse, j’ai fini par céder et prendre l’assurance.

Enfin, on nous annonce également que le plein d’essence doit être payé à l’avance. Pourquoi pas, cela peut faire partie des conditions de location. En revanche, le tarif appliqué est totalement excessif : 150 € pour un réservoir d’environ 50 L, alors que le prix de l’essence tourne autour de 1,60 €/L. Cela représente environ 80 € de carburant réel, soit près de 70 € supplémentaires facturés.

Je suis très déçu de cette expérience client et absolument pas satisfait du service proposé.

Alquilamos un coche entre 5 amigos a través de DoYouSpain, contratando además el seguro a todo riesgo desde el propio portal. La empresa que elegimos fue Nizacars porque inicialmente parecía la opción más económica, pero nuestra experiencia no fue buena.

Nada más llegar, nos cobraron 30€ por la gasolina, importe que además no se devuelve, aunque igualmente tienes que entregar el coche con el depósito lleno. En nuestro caso, esto hizo que el precio prácticamente se duplicara y acabara dejando de ser una opción competitiva frente a otras compañías disponibles en DoYouSpain.

El vehículo que nos entregaron fue un Skoda Fabia rojo con más de 40.000 km. Personalmente nos pareció un coche bastante antiguo para ser de alquiler y con muy poca potencia. Además, nos lo entregaron mojado, lo que dificultaba apreciar bien posibles arañazos o golpes. Por suerte hicimos un vídeo detallado al recogerlo, algo que recomiendo totalmente a futuros clientes.

La limpieza interior era correcta, aunque algo superficial, pero suficiente.

El problema llegó al devolver el coche: nos cobraron 50€ porque una de las alfombrillas traseras tenía un chicle viejo pegado. Teniendo en cuenta que llevábamos el seguro contratado externamente con DoYouSpain y no directamente con ellos, nos dio la sensación de que revisaban especialmente ese tipo de detalles para aplicar cargos adicionales.

En definitiva, personalmente no repetiría con esta empresa. Creo que merece la pena comparar otras opciones y tener en cuenta los costes extra, especialmente esos 30€ obligatorios de gasolina, porque el precio final puede cambiar bastante.

Everytime I rent there, the experience was perfect!
Espacially thanks to Lola, Borja and Antonio!

Pésimo doy una estrella por que no puedo poner menos
contratas por la web un sub de un grupo y te dan uno inferior diciendo que no hay el que contrataste pero no te lo dicen nada
De viaje me di cuenta que es mucho más pequeño

Cuando entrego el coche pregunto y no me dicen qué automóviles entran en el grupo que contraté y ya eso me cabreó

He reclamado a ver cómo responden con una hoja de reclamaciones

Wat een afzetters!! Ze lichten je op, op elk mogelijke manier. Huur hier geen auto want ze beroven je van je borg.

Bei Abholung und bei Abgabe wurden plötzlich 180 Euro und 210 Euro für unberechtigte Kosten gefordert!