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New Homes Law Anmeldelser 

1 191
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow pr... Vis mer

Selskapet har svart

Informasjon om virksomheten

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Om New Homes Law

Skrevet av virksomheten

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 92 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(1 191)

246 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

A simple process which has caused over a year of stress and paperwork

I'm writing this more than a year later. Having commissioned New Homes Law to redeem the Help to Buy equity loan on my flat, I am still in the process of trying to recover funds lost due to their mishandling of my case.

A process which should be extremely simple and involved no chain, took over six months.
Since then, for the last six months I have been reviewing files, creating reports and itemising paperwork to pursue my complaint for over £3,000 in losses due to their missed contractual deadlines.

22. mars 2026
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Svar fra New Homes Law

Thank you for your review.
We are sorry to read of your ongoing concerns regarding your previous transaction. Our Client Care Team has reached out to you directly to acknowledge the issues raised and to understand the position in more detail.
As this relates to a formal complaint and an historic transaction, it would not be appropriate to address specific circumstances in a public forum. However, please be assured that all complaints are taken seriously and are reviewed in line with our complaints procedure.
We would encourage you to continue corresponding with our Client Care Team so that the matter can be fully reviewed and progressed appropriately.

Vurdert til 1 av 5 stjerner

Awful service if you want any sanity left go elsewhere

If I could give less than 1 star I would, this company is a disgrace made what should have been an exciting 1st home purchase stressful and has left me in financial detriment. Rude staff, Numerous misinformation given, lack of communication (only time they will want to talk to you is when they want their money) any other time be prepared to get no answer to calls and emails, they enter data wrong and misleading quotes (make sure you check the small print!!) the list goes on and on never ever again would I choose or recommend any one to this firm. I wish I had not just gone along with the mortgage providers recommendation to use this firm as it would be "easier" if you value your time, money and sanity then go elsewhere. I have raised a formal complaint for the many issues I faced to which I have had a reply of a resolution of them given there staff additional training. In no means is this a resolution and I am now raising this to the legal ombudsman.

30. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you for your feedback, Katie.

We are very sorry to read about your experience and the impact this has had on what should have been an exciting purchase.

We take concerns regarding communication, clarity of costs, and overall service very seriously. It is clear from both your complaint and your review that your experience did not meet the standard we aim to provide, and we sincerely apologise for the stress and frustration caused.

We note that you have raised a formal complaint and that this has been responded to. However, we are sorry that you do not feel the proposed resolution adequately addresses your concerns.

I have reached out to you again this morning review this further with you and work towards a more satisfactory outcome.

Vurdert til 5 av 5 stjerner

Good service

Good service , would recommend!

18. desember 2025
Anmeldelse skrevet uten oppfordring
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Thank you for your kind words! - Grace

Vurdert til 5 av 5 stjerner

I had a great experience with New Homes…

I had a great experience with New Homes Law throughout my purchase. The team was professional, responsive, and kept me well informed at every stage of the process.

A special shout out to Danielle and the team for their support, clear communication, and efficiency in getting everything over the line. They were always quick to respond to questions and made what can be a stressful process feel much smoother.

I’m very grateful for the support and would happily recommend New Homes Law to anyone going through a property purchase.

10. mars 2026
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Svar fra New Homes Law

Thank you for your kind words, Seth. The team will be so pleased to hear this! Thank you, Faith

Vurdert til 5 av 5 stjerner

Danielle has been amazing throughout…

Danielle has been amazing throughout our experience. We have never bought a house before so this was all new to us she was so helpful and reassuring every step of the way she made us feel at ease and was a very smooth process.
Will definitely recommend new homes law for anyone needing a solicitor.

10. mars 2026
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Thank you for your kind words, Kelsie. We really appreciate it - Faith

Vurdert til 5 av 5 stjerner

Land registry - Lucia is a Star!!

Lucia was nothing but patient and understanding during the process of dealing with our land registry. She explained everything clearly and adapted communication to my preferred method due to my work hours. She has been very patient whilst dealing with my never ending emails and is a lovely person. We appreciated her support during this very stressful period.

5. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you for your kind words and positive review! - Grace

Vurdert til 5 av 5 stjerner

Great communication

Great communication, straightforward to deal with, responsive. I would use again.

12. mars 2026
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Svar fra New Homes Law

Thank you for your kind words and positive review! - Grace

Vurdert til 5 av 5 stjerner

Excellent service start to finish

Excellent service start to finish, Very professional and always went the extra mile

11. desember 2025
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Svar fra New Homes Law

Thank you, Rhiannon. The team will be so pleased to hear this - Faith.

Vurdert til 5 av 5 stjerner

I had a very positive experience…

I had a very positive experience working with New Homes Law during my purchase.

The whole team was professional, efficient and very supportive throughout the process. In particular, Danielle Lomax was excellent from start to finish. She kept me well informed at every stage and was always clear and responsive in her communication.

Danielle helped move things forward so that everything could be completed smoothly.

I am very grateful for the support I received and would happily recommend New Homes Law to anyone purchasing a property.

Thank you again for your help.

10. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you for your kind words, the team will be so pleased to hear this - Faith

Vurdert til 5 av 5 stjerner

Very positive experience

We had a very positive experience with everyone at new homes law during our
Shared ownership purchase. They were always very helpful and supportive throughout the whole process, answering all our questions and also being very prompt in their responses.
I would definitely recommend their services.

4. mars 2026
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Svar fra New Homes Law

Thank you for your kind words, Ana. The team will be so pleased to hear this. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Great service

Great service, thanks again,

6. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you, Anthony. The team will be so pleased to hear this. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Danielle Lomax was very helpful and…

Danielle Lomax was very helpful and supportive towards all my enquiring as i was a first timer buyer and wasn’t sure what to do. I really apperciate all her efforts towards helping me purchase my new house.

17. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you for your positive feedback! - Grace

Vurdert til 5 av 5 stjerner

Alix Robinson was very professional and…

Alix Robinson was very professional and helpful to work with. Communication was clear, and she responded quickly whenever assistance was needed. The process was handled smoothly and efficiently. I appreciate the support and would happily work with her again.

5. mars 2026
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Svar fra New Homes Law

Thank you Arber, we appreciate your kind words! - Grace

Vurdert til 5 av 5 stjerner

Seamless experience

We had a seamless experience. Kerry and her team were very knowledgeable, responsive, and worked hand in hand with our mortgage broker to help us remortgage with a new bank, and with added time pressure based on a last minute amendment. Great result! Thank you

3. mars 2026
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Svar fra New Homes Law

Thank you Emily for your kind words and positive review! - Grace

Vurdert til 5 av 5 stjerner

Land Registry Title Deeds

Throughout the entire period of attempting to obtain my property title deeds, Alix of New Homes Law portrayed dedication, perseverance and professionalism, despite several frustrating setbacks along the way.
Many thanks for the successful outcome.

3. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra New Homes Law

Thank you, Peter. The team will be so pleased to hear this - Faith.

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