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New Homes Law Anmeldelser 

1 191
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TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow pr... Vis mer

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Informasjon om virksomheten

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Om New Homes Law

Skrevet av virksomheten

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 92 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(1 191)

246 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing service from Grace and her…

Amazing service from Grace and her team. Completed on time, was always there with a friendly voice to answer calls and questions, nothing was too much trouble. Will be recommending to all my fiends and family. Thanks again NHL!

26. juni 2026
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Svar fra New Homes Law

Thank you for your kind words Colette! The team will be so pleased to hear this. Thank you, Faith.

Vurdert til 1 av 5 stjerner

echo all the 1 star reviews here

echo all the 1 star reviews here. I could waste a lot of time writing everything, I will however tell you of 1 occasion I’ve still had no explanation about during the 15 week process , I was made to think could only take 6-8 weeks. There was a 3 week period where they had apparently sent my mortgage offer to sage and was awaiting there response, every time I emailed they would say , we haven’t heard nothing back and are chasing them, leaving emails and voicemails. After 3 weeks of this I finally got in touch with sage who are even worse with communication and they told me they just received the mortgage offer that day, I asked NHL to explain and I don’t believe I even had a response apart from they will look into this. It also causes a lot of stress when you find out at the end of the process you are going to have to pay a lot of unexpected costs of fees to the seller I am liable for, that aren’t included in your original quote you get in the beginning but when I queried this, it’s on page 2 or 3 of the quote, I’d expect someone working on your behalf to make that small detail clear from the off. It just makes you feel extremely stressed and like you’re being conned. They did at least remain professional and kind in the emails I did receive which were never a response to a enquiry. You should be offered to be compensated, it might make a difference with these experiences if they investigate and find your process to be unsatisfactory, not trying to justify things on a response to people’s reviews. They literally asked me because I’m a first time buyer stamp duty is 0, Do you want to pay more stamp duty again if you ever own 80% or more of your home. Yes of course I would I love to burn money! It’s like they don’t have your best interests as a concern at all. Most times I rang a moody person answered. I would not recommend. Edit last review removed as I mentioned a name of a employee in good light but fine I’ve removed. Just a poor attempt to try get rid of a justified bad review

23. februar 2026
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Svar fra New Homes Law

Thank you for taking the time to share your experience. We are genuinely sorry to hear that your journey with us did not meet your expectations, particularly as we understand how stressful purchasing a home can be, especially for a first-time buyer.

This is not the level of service we aim to provide, and we understand why this would have caused unnecessary anxiety. I understand that our client care manager was liaising with you regarding this.

We're pleased to hear that you found our team professional and courteous in their interactions with you, although we acknowledge that this did not outweigh the concerns you experienced regarding responsiveness and communication. We are also sorry to learn that some telephone interactions left you with a negative impression.

We value all client feedback, whether positive or negative, as it helps us identify where improvements are needed. Thank you again for bringing your concerns to our attention, and we are sorry that your experience has left you feeling disappointed.

We wish you all the very best in your new home.

Vurdert til 5 av 5 stjerner

Lovely People

Honestly cannot thank Grace enough, she has handled each one of my panics superbly and has worked so hard to meet our timelines🥰 Would defo instruct again!!

23. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Scarlett! The team will be so pleased to hear this. - Faith

Vurdert til 5 av 5 stjerner

Fast and thorough service

New Homes Law - speedy and thorough service. I really enjoyed using New Homes Law to complete on my first purchase. They made everything so simple and we were able to complete on my new build property in 3 weeks! Their portal helped me keep an eye on the progress of my purchase and they were very responsive over phone and email. Isaac was especially very good at keeping me updated and sorting out my purchase. Thank you!

15. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Katie! We are so pleased to hear of this positive experience! Thank you, Faith.

Vurdert til 5 av 5 stjerner

Great service from a friendly team !

Great service from a friendly team !

This was my first time buying a home and I was really unsure of the process, I left like I was able to ring any member of the team for help and advice anytime and they guided me through the whole process step by step.

Thankyou so much everyone at New Homes Law

12. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Amy! The team will be so pleased to hear this. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Completed on the day as promised

Completed on the day as promised. Always available to answer the phone. Very good service. Thank you!

12. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Colette. We are so pleased to hear this. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Working with Jessica Cuthbert has been…

Working with Jessica Cuthbert has been an excellent experience. I couldn’t recommend her highly enough

10. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Sara! Jessica will be thrilled to hear this. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Brilliant.

I had to leave a review as my previous experience with conveyancers has never been positive, but Megan, Lucia and Denise at New Homes Law have always gone above and beyond and been more than helpful.

They are patient and professional, helpful and you always feel like you are in good hands.

Buying and selling property is undeniably stressful but it makes such a difference when you have a dedicated team in your corner who look out for your best interests, are always available to help and do exactly what they say they are going to do!

Would highly recommend.

10. juni 2026
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Svar fra New Homes Law

Thank you so much for your kind words and recommendation. We're delighted to hear that your experience a positive one. We truly appreciate your feedback and wish you all the best in your new home. - Grace

Vurdert til 4 av 5 stjerner

Professional and helpful tea,

I am very pleased with the service provided by Kerry during my property transfer. She handled all legal matters professionally. She took every matter seriously and helped me make the process smooth.

I am also very happy with Lucia, who helped me with the post-completion work. She dealt with Land Registry to help speed up the process of updating of my name. She was efficient and responsive.
Overall, I am satisfied with the service I received and would recommend them to others.

9. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Prapti! We are so pleased to hear this! - Thank you Faith.

Vurdert til 5 av 5 stjerner

Very professional

Very professional. Great communication. Proces was smooth and pleasant. Highly recommended

1. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Marzena. We are so pleased to hear this and of your positive experience. Thank you, Faith.

Vurdert til 1 av 5 stjerner

V poor communication

V poor communication, v slow, had to chase them up on everything. Un professional.

29. mai 2026
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Svar fra New Homes Law

We are sorry to hear that your experience did not meet your expectations.

Our Client Care team has contacted you directly to discuss your concerns in more detail and to gain a better understanding of the issues you have raised. We value all customer feedback and appreciate the opportunity to address any outstanding matters.

Thank you for bringing this to our attention, and we look forward to speaking with you.

Vurdert til 5 av 5 stjerner

Successful remortgage and staircasing

Navigating a remortgage and staircasing can easily get delayed, so I was incredibly pleased that Kerry and the team managed to complete everything right on schedule. They aren’t the most proactive communicators, but they are reliable and organized behind the scenes. No delays, no missed deadlines, and a successful completion - all for a decent price too.

3. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, Jakub. We appreciate the positive feedback, and are so pleased to hear you had such a positive experience. Thank you, Faith.

Vurdert til 5 av 5 stjerner

Our experience buying a house with New…

Our experience buying a house with New Homes Law was nothing short of proffesional and supportive. They ensured everything was going well every step of the way and they always provided support when I had queries. Their app is very helpful and constantly updated to keep you informed about your process. I highly recommend them if you want a smooth process and a caring environment who will be there for you. I was highly impressed by the teams synergy. Thank you so much for all your support!

1. juni 2026
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Svar fra New Homes Law

Thank you for your kind words, we are so pleased to hear this and of your positive experience! Thank you, Faith.

Vurdert til 1 av 5 stjerner

Shocking Service!!

Shocking Service!!
Quoted £2k ended up paying another £1k on completion day!
Very poor communication...lots of mistakes and very patronising on the phone
AVOID!!!!!

28. mai 2026
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Svar fra New Homes Law

Thank you for taking the time to share your feedback with us, Jackie.

We are sorry to learn that you have had an experience which has prompted you to raise these concerns. We take all feedback seriously, as it helps us understand our clients' experiences and identify opportunities to improve the service we provide.

To enable us to assist you, please contact our Client Care Department directly at clientcare@nhlaw.co.uk, providing your full name and any relevant reference numbers or additional information that may help us identify your records.

We appreciate you bringing this to our attention and look forward to hearing from you.

Vurdert til 1 av 5 stjerner

Do not use

Take back everything I said in my previous review as we had not completed yet. Do not use this solicitors they will overcharge you for everything on day of completion they asked for £4,800 because they had messed up and then apologised and asked for £800 instead after we had already paid our final balance the day before. We was also quoted £1,900 and ended up paying nearly £3,000. Only use these solicitors if you have a deep pocket. They also ignored every call and email from my mortgage advisor during the whole process

22. mai 2026
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Vurdert til 5 av 5 stjerner

Excellent

New Homes Law has been supportive throughout the process. Communication was clear and prompt.

26. mai 2026
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Svar fra New Homes Law

Thank you for your kind words, Stephen. We are so pleased to hear this - Thank you, Faith.

Vurdert til 5 av 5 stjerner

Happy House owner

The service was really good when I called my questions were answered and I was kept informed till the exchange took place

22. mai 2026
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Svar fra New Homes Law

Thank you, Molly. We appreciate your kind words and positive review! - Grace

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