Newtonfallowell Anmeldelser 

The Burton on Trent branch. Awful. Took a 2 hour train journey to view a property. Agent knew nothing about the house, no access to the rear of the property, which had attracted us initially. Taxi driver was able to enlighten us more on the area than the agent. Cannot recommend these agents to anyone!

I have just completed purchasing 2 properties with NF and I must say what a pleasure it’s been dealing with Kayrn, I have always been kept up to date with the process and if I did have a question or wanted some information then Kayrn would deal with it quickly and efficiently. Thank you so much for your help.

Fantastic experience from buying through them and dealing with our new property as our buyer and previous agents were messing us about
To putting our house up for sale and having been overwhelmed with the amount of viewings in one day and selling straight away that day
Extremely satisfied

Lincoln branch

Always a faff trying to get anything done - it's rare I'm able to get a reply to an issue on their 'Fixflo' ticket system within a week, or get it actually sorted.

They don't seem to care about issues with our house, also the landlord's fault as he doesn't want to pay for anything, but we have been living in some poor conditions for over a year and half but Newton seem to only care about the rent we're paying so they can get their letting agency commission.

They insisted on a house inspection during full lockdown in early 2021, when we objected they gave it the old "Oh it'll be good for you as a tenant" yet any issues raised during the inspection have never been fixed.

I can go on and on but let's just leave it at: AVOID.

Hate this agency and I am not looking forward to the struggle of getting our deposit back when we move!

Excellent,professional service throughout starting with Millie,then Gareth and Tom.
Emily is excellent on the phone,polite,warm and efficient.
Mandy was superb. Proactive,professional and knowledgable. Always one step ahead and constantly chasing the solicitors.
Highly recommend the Retford branch.

Everyone in the Oadby Office was superb, I couldn’t fault any part of the process. I live in Yorkshire and was selling my late father’s property from afar. The staff went above and beyond by helping with additional needs (ie taking final readings, letting workmen in etc) so that I didn’t have to travel down more than necessary. They offered advice, assurance and guidance and updated me on progress when my solicitors weren’t doing so. Everyone was friendly and always got back to me promptly with telephone enquiries and e-mails. I can’t recommend them highly enough. Outstanding customer service.

Newton Fallowell, Lincoln were handling the sale of a Property we bought, Abbie Wardle is the superstar that handled this. In buying the property, Abbie has been so fantastic, a real credit to the company. When buying a property every knows there are twists and turns throughout, particulatly with the coordination with all the solicitors involved. Throughout the process Abbie has gone above and beyond to help communicate and coordinate the whole process. She is so friendly and approachable, and would 100% recommend that you use Newton Fallowell and particularly Abbie if you are selling a house. Thanks for everything you've done to help us buy our home !

****AVOID NEWTON FALLOWELL SWADLINCOTE LIKE THE PLAGUE****

Never complained before, but the worst service I have ever encountered, wouldn’t even give 1 star, not one to ever suggest where to go, but after my experience it wouldn’t seem like it was a once off, so highly recommend you AVOID…

I've just sold my property with Georgia Thorpe from the Oadby Newton Fallowell branch. She has been absolutely fantastic throughout the whole process and made my life significantly easier when hurdles crept up; of which quite a few did during the process. I really was baffled to see the ratings so low on this page and can honestly say that is not a reflection of the service I have recieved at all. Thank you again very much Georgia and the team and keep up the great work!

Honest and reliable
Matt and the team have been brilliant throughout a very difficult sales experience. They have shown patience and professionalism throughout and I would put my full trust in them. Photography was amazing and definitely helped sell our home. Thank you all your help.

Great team at Mansfield. Had Tracey and Jordan who are extremely helpful and always on hand to answer any queries. Would highly recommend

Really bad experience. No helpful at all during the sale neither after. We had a issue with the boiler and they just suggested us to google it! Awful experience

Letting with Newton Fallowell has been the most stressful experience for my family.

We have been left without heating for 5 months and without hob/plate cooking facilities for 3 months now and are having to use alternative temporary cooking/heating.

We had to wait 1 month for a toilet to be fixed.

We are constantly having to chase for news or updates and they had the cheek to offer 10% compensation for the hassle/stress and sleeplessness we have had so far - despite breaking the tenancy agreement and their legal obligations - which bit of 'We have no heating' are they not comprehending!?

There are constant excuses, and very little sympathy/empathy from the 'managers' who can't manage a BBQ in a sausage factory.

We still have an open complaint with them. I will update this review over time..

I am at my wits end - if you are a landlord DON'T use them to manage your property - they are beyond useless in Grantham.

UPDATE**
another month has passed and still no heating. NF believe they have done no wrong and complaint is now going to ombudsman, as well as being reported to council. - we are at 6 months with no heating and counting.

Second update:
the heating is now switched from ground source to oil so we have some heating, - its not what was advertised. But we're grateful for heat after 6 months!
we are still having to fight our corner around NF's behaviour, the complaint is still ongoing. but we finally have cooking facilities too.
i'm literally counting the days until we can leave.

Final edit.
we have moved out (thank goodness) and are now going through the deposit 'fight'. They are arguing we left it unclean - I am deeply offended- (we cleaned it down before we left as we knew it would affect the deposit if we didn't) siting 'dusty' as a reason to get a professional cleaner in at a cost of hundreds of pounds. And they want to charge for the windows to be cleaned when they were not even cleaned when we moved in. i assure you we left it in a better state than when we moved in, we have the pictures to prove it! including the dead heron they left in the green pond!
I guess if anything I should be grateful this is all they want to try to deduct.
SHOCKING beginning, middle and end to our tenancy. thank goodness were back on the property ladder.

If you use them, PLEASE protect yourself, take a million photos if you need to. of everything.

Amazing service from Zak and his team ! We tried to sell our house with several agents but to no avail we were just ready to give up when we found Zak ! Our house had been on the market for 5 years on and off previous within a week of finding Newtonfallowell we had sold our house finally !!! Amazing smooth process and couldn’t recommend them enough !! Big thank you to you all !

Gazumping is back in Bourne, sales price offered and they then asked for offers which forced up the cots

I have used Newton Fallowell for over 20 years as a letting agent for my property in Leicester.
Never once in all those years have they let me down. I always get prompt replies to my emails and phone calls.
If they is any problem with my property they inform me immediately and go out of their way to assist with resolving any issues with the house.
I would highly recommend Remi and the team there to anyone needed a local rental agency.

They handled the sale of my house, which went to OK, albeit painfully slow, especially given the fact it was a cash transaction, due mainly in part to the in-house solicitors they placed us with - complete muppets! It can be argued that they should not be marked down because of this, but I am old school and they have a responsibility for their partners.

I have no hesitation in recommending Remi and his team at Newton Fallowell. They have provided me an outstanding service as a landlord for over 10 years. I have complete faith in them to manage and maintain my property. Their due diligence and care is guaranteed in everything they do. I have always found them professional and trustworthy.

Having used the Oadby Branch since it opened, we have consistently received excellent service.
Remi, responsible for lettings and property management it always available and regularly 'goes the extra mile'.
Richard, in sales, is efficient and effective.
The advice we have received has always been first rate.
We have no hesitation in recommending them for your consideration.

Remi and team from the Oadby branch always helpful and efficient managing and sorting out any problems with my properties.