Netregistry Anmeldelser 

Long term customer - Netregistry provided email hosting for me. Did the job, price ok, but very slow when help needed. Final straw: they migrated me to new servers that were incompatible with my email client without telling me. It took over a week of chasing to find out. I cancelled with them and transferred my service. I asked for a refund and got no reply. After reading reviews on this site and others I decided to suspend my credit card - sure enough they tried to charge me for the next month. I replaced my credit card. They kept trying to charge for each of the next 4 months, building up a debt of unpaid invoices. Each month I told them that they no longer provided me with a service and that they had not replied to my request for a refund. Finally I wrote to NSW Fair Trading. After providing them the info they required, 3 days later they told me that Netregistry had agreed to cancel all the outstanding invoices, refund me for the period of no emails, and pay compensation.

It appears that the customer advocacy is outsourced to a company called Arq group. In the end they were very polite and prompt in paying me, but a shame it took so long and needed NSW Fair Trading to get involved. 4 to 5 months banging my head against a brick wall means I can't rate more than one star. NSW Fair Trading, however: 5 stars!

What a shame of service provider. I was happy before with Uber Global that was then sold and rebranded as Net registry. Much more expensive and terrible support. Had my websites hosted there for a while but it is a nightmare I even to cancel the services.

Have tried to contact them by chat to cancel my monthly subscription for 3 days and their chat always with problem. My prepaid fee was then charged today and when I finally was able to chat they said that there is no refund because was asked after the fee was issued.

It is just one of many examples of terrible customer service they have. I am out and really don't recommend this host provider to no one. Although they're a local business (Australia) their support and servers are not and there is seriously absolute no single advantage of hiring them if you are an Australian company.

WORST COMPANY EVER TO DEAL WITH
Thieves and never refund your money, never call you back and worst customer service ever, worst hosting and slowest.
Stay away !!!

For the tenth time tried to get someone to correct contact details on our web site

Still no response. An absolute disgrace

Appalling. Our corporate email has been down all day and they can't be bothered looking at it till tomorrow. Hardly the first time. Incompetent cowboys.

Agree with the sentiment of others, support at present is appalling. Domain suspended without notice due to being moved onto another server, very unhelpful in assisting with changing name-server setting, request for call back not answered. 24 hours later, still no emails

I lost dozens of emails from my business inbox recently. when I contacted support, a man named Mark suggested I "accidentally deleted them all". Of course, I then must have accidentally gone into my deleted items ad deleted them from there too. I logged a support ticket for a back up and was advised the ticket had been received. 3 weeks and several emails later, I have heard not one word from them. Not a single email response when I emailed them, nothing. I estimate to have lost approx. $5k in business thanks to these incompetent tools. Don't put yourself through it, you're basically paying them to sit there and do nothing all day.

EDIT - Netregistry were offered the opportunity to reveiw this before posting. They contacted me immediately and asked what my issue was, clearly without looking back through their own records. I reiterated, and two weeks later had heard nothing.

I followed up again several weeks after that, and they blamed Covid19 for the lack of response.

3 months later, I still have not heard back from them. They are money thieves, and scammers.

EDIT - in June I had no access to emails and website for 3 days which they were unable to resolve. They currently have no phone access "due to covid19" they take days to respond to email support tickets and their chat support are incompetent with no idea what they are doing. Fed up. I decided to migrate over to another web host. It took them 3 days to transfer the domain over, a job that takes 3 mins. I have sent them an invoice for lost earnings through both ordeals which they are refusing to pay, advising neither issue was their responsibility. They have been reported to the ACCC, Consumer Protection, and the Small Business Development Corporation.

I have had a lot of issues and spent days on the phone to them. Very hard to deal with and get things done. Phone call drops out constantly. Don't return phone calls after promising to. Constant upgrades are needed for a decent website.

DO NOT USE NET REGISTRY

We called their service team approximately Nov 2018 asked to cancel an account that was up for renewal in March 2019.

Rolls around March 2019 they send out an invoice... after a length discussion we they where paid because their account department was very threatening about legal action.

Rolls around to March 2020 and they are at it again... They are just saying we didn't call flat out and because they conveniently didn't create a ticket there is no record...

Appalling company. They auto renewed a domain name despite me sending an email to say not to and doing it a month before it was due. They they said they couldn't refund me because it was done via a third party.
I would never use this company again. Do not use them

I absolutely HATE this company. They are horrible and grossly incompetent. Stay away from them - pay extra with another company if you have to - but if you value your business and your own sanity, stay the hell away from these bozos.

The worst hosting company you could use. Stay away. No customer service. Stuffed our email and web site. We had to buy another domain and change all our emails to stop them going to spam.

BEWARE! Not a professional Internet host for business. They moved our website and related apps to another server without notice. Some mission critical apps like our Support system and HRM. Everything stopped working. It took 5 days and countless hours of support calls before it was back online and still a lot of missing data. We have lost a lot of time and money due to this. We are now moving everything to another serious hosting company and I hope to never have to deal with these clowns again. "Australia's most trusted online provider", hahaha, that's laughable.

Fraudulent company, non existing customer service, complete and utter disregard for you the customer. A real rip off, absolutely stay away from.thia company.

Unfortunately, I can't give less than 1 star. Terrible service.

Unfortunately i cant give a negative rating, because i would if i could. Customer service is non existant, if your unlucky enough to wait on the phone between 30 and 90 minutes, you will be received with someone who doesnt have the knowledge to fix basic problems such as email set up.

Appalling company! Avoid at all cost! They deliberately mislead their customers

They bill for services that don't exist and if you don't pay for the non-existent services they cancel your paid for services including your website.
If you ever want them to "fix" any issue you are guaranteed at least 1 hour on hold.

Not happy at all too many fees and no customer service I am switching. A waste of money. The girl didn’t know how to answer my question and when I asked to be transferred to someone in marketing she just answered it and ignored by question...never called back or anything....feel ripped off.