What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they... Vis mer
Beliggenhet
Bytt filial16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks
Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... Vis mer
Selskapet har svart
We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Neptune - Edgbaston
Skrevet av virksomheten
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktopplysninger
16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, Storbritannia
- 0121 437 4137
4,8
Enestående
167 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We went into your Birmingham store on…
We went into your Birmingham store on Tuesday and had the most wonderful experience a lovely lady called Mo helped us she was so kind and her customer service was incredible!
Thank you!
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Thank you for your feedback. We’re pleased to hear about your positive experience in our Birmingham store and will ensure your comments are shared with Mo and the team. We look forward to welcoming you again.
Fabulous
I took a chance by ordering the Suffolk table and the wycombe chairs with out seeing them I was not disappointed it looks fabulous in my kitchen and the quality is brilliant.
Delivery was prompt and the chaps that brought them were professional and extremely helpful .
10. desember 2025
Svar fra Neptune - Edgbaston
Thank you for your kind comments. We’re pleased to hear you’re happy with your purchase and that our delivery team provided a helpful and professional service. We appreciate your feedback.
Very helpful team and great gift ideas
Both TJ and Khotan helped me with Christmas gifts and decoration for my Cat Friendly Home. Love all my purchases. You guys remind me so much of my favorite US store, Restoration Hardware
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Thank you so much for your lovely review! We are delighted to hear that team were able to help you find the perfect Christmas gifts and decorations for your Cat Friendly Home. It means a lot that you love your purchases ! We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon!
Very helpful staff who make browsing…
Very helpful staff who make browsing and shopping a wonderful experience
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Thank you so much Daisy! We are delighted to hear our team helped make your browsing and shopping experience enjoyable. We hope to welcome you back again soon!
The staff are great,helpful engaging…
The staff are great,helpful engaging and well informed
The store is a haven of tranquillity.
2. desember 2025
Svar fra Neptune - Edgbaston
Hello, We really appreciate your kind words and 5-star rating! We are so happy to hear that you found Team Edgbaston helpful and the store tranquil. We are looking forward to your next visit.
Caroline and Team Edgbaston
Excellent customer service
Excellent customer service, welcoming helpful, friendly staff at Neptune Edgbaston store, and online.
beautiful quality products, An all round 5 star service.
Thank you
15. oktober 2025
Svar fra Neptune - Edgbaston
We appreciate you taking the time to share your wonderful experience with our team and products. We're happy to hear that you received excellent customer service!
We hope to see you back in store soon !
Personal service
Great personal service. Phone contact as required to book on delivery slot to suit. The two guys who delivered my sofa were very helpful and careful and even helped me to move my old sofa into the garage. (Martin and Lee)
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
We're so happy to hear that you received great personal service and a delivery slot that suited your needs. We really appreciate your positive feedback regarding the delivery team's careful assistance in moving your sofas. I will feed this back to the delivery team.
Many Thanks
Caroline , Khotan and Team Edgbaston
Our new kitchen puts a smile on my face…
Our new kitchen puts a smile on my face every day and our experience with Neptune was outstanding. The designer from the Edgbaston store worked out the plans together with us in a highly sensitive manner and with an abundance of patience and respect for our personal preferences, eventually finding the perfect solution for our space. The installation was an absolutely smooth process and communication with everyone at Neptune excellent at all times. I can highly recommend Neptune for the high quality products, amazing support and reliable service throughout as well as the personal touch.
28. juli 2025
Svar fra Neptune - Edgbaston
We are so happy to hear that your new kitchen brings you joy! It's wonderful to know that the design process was smooth and tailored to your preferences, resulting in a perfect solution. We appreciate your recommendation and are so glad you were pleased with our products, support, and service. Many Thanks
Caroline , Jackie, Vicki and Team Edgbaston
The Wardrobe was sent to us damaged
The Wardrobe was sent to us damaged. No action has been taken to rectify the matter.
3. september 2025
Svar fra Neptune - Edgbaston
Dear Ann,
We are sorry to hear you have received your item damaged. I can see that it was delivered last week, we aim to rectify any issues with product immediately once we have had correspondence. If you can contact the store with the details of the damage we will action this on your behalf with our support office and provide a solution. Many thanks Neptune Edgbaston.
Excellent customer service
Excellent customer service! Friendly, helpful, professional staff who kept us informed throughout!!!
14. juli 2025
Svar fra Neptune - Edgbaston
Dear Shelley,
Many thanks for taking the time to write this review and your kind words on the staff here. We look forward to welcoming you in store again soon. Best wishes All the team at Edgbaston.
Lovely well made quality products
Lovely well made quality products
It make me keep coming back to Neptune
Great very helpful staff
23. mai 2025
Svar fra Neptune - Edgbaston
Dear Susan, Many thanks for your time in writing this lovely review. We are thrilled you are happy with your purchases and we look forward to welcoming back into store soon.
Kind regards
Sarah, Helen and the Edgbaston team.
Our dream kitchen made a reality!
What an absolute dream it has been, ordering a kitchen to be designed and fitted by Neptune Edgbaston.
We first stepped into their showroom in December 2023, already quite certain that we wanted a Neptune kitchen when we completed our extension build, and the welcome and attentiveness we received from the team, in particular their kitchen designer, Jackie, ensured that Edgbaston was the store we wanted to work with.
As we left the store, armed with samples in one of the stylish jute Neptune bags, we felt valued and listened to, without any pressure or hard sell and I said to husband (about Jackie) “I want her to design our kitchen”.
Eight months later, once planning permission was secured, we were back and Jackie once again totally got us and what we wanted to achieve. She created a beautiful design, but one that was completely practical too.
She and Vicki, the Installation Project Manager, have worked closely with us and our builders, and have become more like friends along the way!
Neptune-recommended fitter, James, cabinet painter Steve and the worktop installers have all been a dream too!
Delivery of everything has been spot on, and every single item has been designed to an incredibly high specification.
Neptune kitchens really are kitchens for cooks, and 3 months post-installation we still love the beautiful space designed and created for us, its practicality and functionality still never failing to amaze and impress us.
14. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Hi Claire,
Thank you so much for taking the time to write this lovely review. It was an absolute pleasure to be able to welcome you to our store and introduce Jackie to you. We are so pleased she was able to design your dream kitchen for you and that it still continues to amaze you. She really is an expert in her field. Jackie, Vicki, James and Steve really are the dream team and we are lucky to have them as our installers and we are super proud of everything they do. Again, thank you so much for this wonderful review and we look forward to welcoming you into store again soon.
Kind regards Sarah, Helen and the Edgbaston team.
Above and Beyond Service
Neptune customer service is excellent and as good today as when it was when we first made a purchase some years ago. We have just purchased an ex display TV cabinet from the Edgbaston store. Sarah, the manager, put us in touch with a delivery service that were absolutely fantastic, The unit was delivered hassle free and in perfect condition. The store had even included a small can of paint for any touch ups we might need to do. Thoughtful, caring little touches! Every visit to the Edgbaston store over the years has been an absolute pleasure. The staff go above and beyond and provide a quality service irrespective of whether you are making a large or small purchase, or even simply browsing. This quality of service is incomparable to other retail stores. Attention to detail is rare these days, but the staff at Neptune Edgbaston have it in bucket loads. A very big thank you to Sarah and all her staff.
17. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
We are so pleased to hear about your positive experience with our Edgbaston store. It's wonderful to know that our commitment to providing excellent customer service continues to shine through, even after all these years.
We are particularly delighted to hear about the outstanding service you received from Sarah and the delivery team. Their dedication to ensuring a smooth and hassle-free delivery, along with the thoughtful touch of providing paint for touch-ups, truly exemplifies the high standards we strive for. It's heartwarming to know that you have consistently enjoyed your visits to our Edgbaston store and that our staff's attention to detail has made a lasting impression. Thank you for taking the time to share your positive feedback.
Very helpful staff
Very helpful staff, gorgeous products, high quality and timeless.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Hello Daisy, Many thanks for the review and your kind words on the team. We look forward to welcoming you back into store soon.
Best Wishes
Sarah, Helen and the team.
Good Product - poor logistics
The quality of products is very good and the fitter was excellent however the logistics were awful. We were overcharged by a substantial amount due to a computer error that was denied when we queried the bill. We had the fitments delivered twice as a result. It was impossible to get these collected and in the end our fitter had to take them back to the shop. A day before the fitting was supposed to be finished we were told that some of the panels, hinges and door knobs were wrong and we had to wait 3 months for replacements. It felt as though as soon as we had paid for the product no one was interested in customer service and putting the problems right quickly.
26. mars 2025
Svar fra Neptune - Edgbaston
Thankyou for your honesty, we are pleased you are happy with your end product and fitting however I would love the opportunity to be able to discuss the journey you have had. I will chat with both your Designer and fitter to understand this in more detail and following this I will be in touch. Many Thanks Sarah
Beautiful Wycombe arm chair
I bought the Wycombe arm chair for my bedroom and the photos on the website dont do it justice. The quality and feel of the oak is beautiful. Stunning timeless chair.
The delivery guys Mike & Sean also made the end to end experience great. Super polite and helpful - a credit to Neptune. The lady I placed the order with at the Edgebaston store ( another great experience) said the delivery people were fantastic and friendly and she was spot on. Thankyou Neptune for yet another beautiful piece. Wish everything in my home was a Neptune item
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Dear Sammy, many thanks for your wonderful review and the kind words you on our Edgbaston team and the delivery team. We look forward to welcoming you back into store soon. Best wishes Sarah, Helen and the team.
Svar fra Neptune - Edgbaston
Dear Margaret
Many thanks for your kind words and a lovely review on our Store. We look forward to welcoming you back into store soon.
Best Wishes Sarah, Helen and the Edgbaston team.
Why we shop at Neptune!
The 'whole experience' of shopping at Neptune was of a high order, product quality was A1 standard supported by a polite and professional service which was much appreciated.
Thank you.
5. februar 2025
Svar fra Neptune - Edgbaston
Many thanks for your review and your kind words, we look forward to welcoming you back into store soon. Kind regards
from all the team here in Edgbaston.
Svar fra Neptune - Edgbaston
Hi Alyson,
Many thanks for your lovely review and the kind words you have said of the team here at Edgbaston. We look forward to seeing you in store again soon.
Best Wishes Sarah, Helen and the all the team.
True Retail Therapy
Lovely staff who went out of their way to help and delight. Beautiful shop that always looks immaculate and inspiring. Thank you ☺️
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Neptune - Edgbaston
Many thanks for your review and kind words on the team and the store. We are so pleased that you enjoyed your retail therapy here at Neptune Edgbaston. Best Wishes Sarah, Helen and all the team.
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