Neptune - Bath Anmeldelser 

303
TrustScore 5 av 5

4,8

Beliggenhet

Bytt filial

One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB


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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Vis mer

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Vurdert til 5 av 5 stjerner

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Vis mer

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Vurdert til 5 av 5 stjerner

Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... Vis mer

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Vurdert til 5 av 5 stjerner

Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Møbelbutikk
  2. Møbeltilbehør
  3. Butikk for hagemøbler
  4. Interiørarkitekt
  5. Kjøkkenutstyr
  6. Butikk med stuemøbler

Om Neptune - Bath

Skrevet av virksomheten

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktopplysninger

  • One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Storbritannia

  • 01225 465301

4,8

Enestående

TrustScore 5 av 5

303 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(303)

2 192 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Provenist

Delicious lunch at the Provenist cafe, followed by shopping at Neptune. Such beautiful designs and furniture. Helpful staff and enjoyed a complimentary Pimm’s!

4. juli 2026
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Svar fra Neptune - Bath

Thank you for your wonderful feedback! We're so pleased you enjoyed a delicious lunch and found our designs beautiful. It's great to hear our staff were helpful and that you enjoyed the complimentary Pimm's!
Many thanks
Bath team

Vurdert til 5 av 5 stjerner

Beautiful shop and very friendly staff

Beautiful shop and very friendly staff. We had a free glass of Pimms which was very welcome!

4. juli 2026
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Svar fra Neptune - Bath

Thank you so much for your lovely review! We are so pleased you enjoyed your visit to our shop and appreciated the friendly staff and the refreshing Pimms. We were celebrating Wimbledon but often have events on so we hope to welcome you back again soon.

Many thanks
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

The Bath store is terrific

The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley.
We called in to get a flavour of their dining tables & chairs. The team were incredibly helpful and patient with us. We will definitely go back and buy from Neptune…again! (We bought the dining table & chairs!).Everything is such high quality, beautifully finished & beautifully presented. Many thanks Neptune team!

4. juli 2026
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Svar fra Neptune - Bath

Thank you so much for your review! We're absolutely delighted that you enjoyed visiting us here in the Bath store. We are so glad you love Neptune products, we do too! Your choice of table, chairs and barstools will be a stunning addition. It was such a pleasure to meet you both. We look forward to welcoming you back again soon! Please do send us some photos of them in place.

Many thanks
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

We were on holiday in Bath and visited…

We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend!
We decided to visit the Neptune showroom whilst we were there and were greeted by Catherine , who was amazing and very passionate and knowledgeable about the furniture and services they provided.Catherine provided us with samples and booklets to take away.We were extremely impressed with the quality and service we will be visiting the York showroom to place an order as they are our nearest showroom.
Thanks Catherine amazing customer service 😊

12. juni 2026
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Svar fra Neptune - Bath

Thank you so much for your lovely review. It was such a pleasure to meet you both. I'm so glad you had such a lovely time visiting Bath, our store and cafe. I'm sure you will find everything you are looking for in our York showroom; Caroline and the team are wonderful. Please do visit us again if you come back to Bath.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Had a great visit to the Neptune store…

Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. The store was beautiful as always, great for getting inspiration & the cafe was lovely also with great outdoor seating. We’ll definitely be back soon.

13. juni 2026
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Svar fra Neptune - Bath

Thank you so much for taking the time to write the review. We do love working here and as a team feel lucky to have such a beautiful store and cafe. So glad you will be coming back soon, we look forward to seeing you.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Wonderful Design Team, thank you Ellie!

Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful for her help and expertise, will be back!

8. juni 2026
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Svar fra Neptune - Bath

What a lovely review, thank you so much! We are incredibly grateful that you took the time to share your experience. Our team really love designing and Ellie does have a beautiful way about her so I'm so glad you enjoyed your time here. We look forward to seeing you again soon.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

The Overton

Hi Alannah,
My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store.
I was concerned I may have made a rash decision whilst on holiday in Bath, but on unwrapping and seeing the artwork, the Overton, balanced against my living room wall I am delighted!
The delivery drivers were great, they called to give me advance notice of arrival and the young man who carried the purchase in - it was very large - was lovely, a really pleasant young man!

12. juni 2026
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Svar fra Neptune - Bath

We are so pleased to hear how delighted you are with your artwork and that it looks wonderful in your home. We appreciate you sharing your positive experience with our delivery team as well. Thank you for your wonderful feedback!

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Neptune Design Consultation

Ellie, Design Advisor at Neptune Bath was absolutely delightful, professional and incredibly helpful when translating my design thoughts into a more cohesive flow when considering paint choices, elevating lighting suggestions, mirrors also furniture.

This free service offered by Neptune was such an enjoyable experience which allowed me to put forward my ideas for discussion.

I received honest feedback also areas for improvement and many new ideas to think about.

Thank you Ellie also for the Chai Late which was delicious.

Best Wishes
Anne

11. juni 2026
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Svar fra Neptune - Bath

Hi Anne, I'm so pleased you had such a great experience designing your home with Ellie. The Provenist cafe does indeed do a great Chai Latte! If you need any further inspiration or help with any of your choices please do feel free to come back in. We would love to see you again soon.
Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Cheerful and helpful staff.

6. juni 2026
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Svar fra Neptune - Bath

We appreciate your kind words about our staff. We are glad you enjoyed your experience.
Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Neptune 30 years celebration!

I popped into Bath store at the Tram Shed to celebrate the 30 years of this amazing business Neptune, since it’s inception in 1996. I was taken care of by a member of staff Hayley who was most helpful and the was delighted to be given one of the anniversary bags to carry my shopping home in!
I look forward to seeing this business continue to thrive.

6. juni 2026
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Svar fra Neptune - Bath

Thank you so much for joining us for our 30th anniversary. We always love to see new and returning customers. The anniversary bags were particularly lovely. We are excited to be getting some more in soon. We also have several other events planned over the next few months so please do keep popping in. We would love to see you again soon.
Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

We had an amazing experience in the Bath Neptune Store

We had an amazing experience in the Bath Neptune store today.
We unexpectedly were offered fizz and canapés to celebrate Neptune’s 30th anniversary!
Catherine was extremely welcoming, professional and knowledgeable. Together with her colleagues, Catherine showcased the new outdoor kitchen and other additions to the Neptune range.
The Store is an absolute credit to the brand and I will definitely be popping in each time I am in Bath.
I have been a loyal customer of Neptune for many years now and can safely say each of my pieces have stood the test of time and been well used and loved.
I have a copy of the first edition of Stories!
Thank you to Catherine and your team - you are amazing!

7. juni 2026
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Svar fra Neptune - Bath

Thank you so much Sue. What a gorgeous review! It is very much appreciated. We are so excited about the outdoor kitchen too. We have several other events planned for the Bath store so please do keep popping in. We look forward to seeing you soon. Many, Many thanks.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Excellent service

Have made many purchases from Neptune over the last twenty years but I must say that the staff at the Bath store are second to none. Always very helpful but never pushy. A totally different attitude to many of their competitors.

Also, a good place to stop for a quick coffee.

5. juni 2026
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Dear Peter,
Thank you so much for taking the time to write the review. We hope you love your rug and glasses. Please do come in to see us when you're in Bath, we love to see returning customers. Twenty Years!! We are so glad you love Neptune as much as us. Many thanks.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Beautiful furniture

Thank you, we love our new armchair

27. mai 2026
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Svar fra Neptune - Bath

Thank you so much for the review Pam we are so glad you love your new armchair.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

The team always go above and beyond

The team always go above and beyond to help. Thank you!

12. januar 2026
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Svar fra Neptune - Bath

Thank you so much for your lovely review. We are always happy to help if we can. Please come back to visit us soon.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Wonderful store in Bath

Had a lovely visit to the Bath Store, we went to the onsite cafe, which was delicious, and then had a look around the store, met the Manager of the store Scott who was delightful and very knowledgeable about the products and back ground of how Neptune started, made us feel very welcome, even gave us a candle and a bag. Lovely day out.

1. mai 2026
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Svar fra Neptune - Bath

We are so pleased to hear you enjoyed your visit to our Bath store, especially the cafe and your experience with our team member. It sounds like you had a truly lovely day out, and we appreciate you sharing your positive feedback.

Kind regards
Catherine & the team in Bath

Vurdert til 5 av 5 stjerner

Really positive experience Lee and…

Really positive experience Lee and Craig were very helpful and polite when delivering 2 chairs can’t praise them enough

10. mars 2026
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Dear Justine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig made your delivery such a positive experience and took great care with everything. It’s wonderful to know their helpful and polite approach stood out to you.

All my best,
Amy at Neptune Support Office

Vurdert til 5 av 5 stjerner

Excellent Service as always.

Excellent Service as always from choosing and ordering product in Bath Store to considerate delivery by Kyle and Jason. Thank you.

15. april 2026
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Dear Sarah, thank you for your kind feedback. We’re so pleased to hear you had another excellent experience, from choosing your product in our Bath store through to the considerate delivery from Kyle and Jason. It’s great to know everything went smoothly for you.

All my best,
Amy at Neptune Support Office

Vurdert til 5 av 5 stjerner

Neptune is a first rate company in terms of service & product

Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are sturdy and attractive, and make a nice addition to my dining area.

9. april 2026
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Thank you for your kind feedback. We’re so pleased to hear Kye and Callum delivered everything smoothly and handled the stairs with such care and efficiency. It’s great to know your new chairs are settling in well and adding to your dining area.

All my best,
Amy at Neptune Support Office

Vurdert til 5 av 5 stjerner

The service from Neptune has been excellent!

The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information regarding its care . Would definitely use Neptune again !

8. april 2026
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Svar fra Neptune - Bath

Thank you for your kind feedback. We’re so pleased to hear you had a great experience in our Bath store and that Nev and Evan took such good care of you on delivery, including getting your table set up and sharing care advice.

It’s wonderful to know everything went smoothly from start to finish.

We really appreciate your support and look forward to seeing you again.

All my best,
Amy at Neptune Support Office

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