Ilona is the best Massuese I’ve ever had. She’s professional, prompt and an absolute delight. Her intuitive and open minded attitude make me feel safe and connected. I would not go anywhere else. The... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My poor knuckles with broken bleeding skin hirtherto are now smooth and healthy thanks to NYR Stellaria Cream applied almost every night just before bed.
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The cheerful lady on Saturday who served me was so welcoming , gave me some tea , explained so many things and was extremely confident and a huge credit to your company. She deserves employee of the y... Vis mer
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I love Neal's Yard Bergamot and Mint hand wash and Lotion, and I've been using it for years since I first discovered it. The Handwash doesn't dry out my skin. The lotion feels so light and my skin dri... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Kontaktopplysninger
Storbritannia
- www.nealsyardremedies.com
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Appreciated the assistants knowledge of…
Appreciated the assistants knowledge of the products and not doing the hard sell
31. juli 2026
Svar fra Neal's Yard Remedies
Thank you for your wonderful feedback. We're pleased that our assistant's expertise helped you feel confident in your choices and that you enjoyed a relaxed, pressure-free shopping experience.
With best wishes,
NYR
New fragrances 🥰
Purchased one of the new fragrances, Rubor. Gorgeous, soft and floral.
1. august 2026
Svar fra Neal's Yard Remedies
We're so pleased you've discovered Rubor. It's wonderful to hear you're enjoying its beautifully delicate floral character. Thank you for sharing your feedback with us.
With best wishes,
NYR
Attentive Customer Service
Store had everything I needed. Lovely assistant. Great discounts.
31. juli 2026
Svar fra Neal's Yard Remedies
We're so pleased you had such a great shopping experience with us. Thank you for your kind words about our Spitalfields team, and we're delighted you found some fantastic savings during your visit.
With best wishes,
NYR
Mooching
Just went in to have a mooch around as I hadn't been for sometime. I love the products and saw there were some new additions which is interesting. There were two ladies serving who both came to see if they could help and I did select something to try but in the meantime I was blocked by one of them sticking very close to a lady who was asking questions and wanting to try everything. A little more awareness and respect would've been nice.
31. juli 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to leave your review.
We appreciate you visiting us again and are glad you enjoyed seeing our new products.
However, We are concerned to hear about your recent experience with our team. We are always working to ensure a comfortable and respectful shopping environment for everyone. We will certainly pass on your feedback to improve our service.
With Best Wishes
NYR
Speedy delivery and great products.
31. juli 2026
Svar fra Neal's Yard Remedies
We're so pleased you've had a positive experience with us. It's wonderful to hear that your delivery was prompt and that you're happy with your purchases. Thank you for your kind feedback.
With best wishes,
NYR
Excellence All Around!
How good it is to be able to speak with a human being when you have a question about a product or need a little advice. It is Neal's Yard policy to ensure this can happen. Excellent, swift service and beautiful, organic, natural products. What more could anyone want?
31. juli 2026
Svar fra Neal's Yard Remedies
We're pleased that our team has been able to provide the guidance and reassurance you were looking for, and we're delighted that you've enjoyed the quality of our products and service. Thank you for your kind words.
With best wishes,
NYR
The items have never arrived
29. juli 2026
Svar fra Neal's Yard Remedies
We are sorry to hear your items had not arrived. We are aware that you are in conversation with our Customer Care Team and are actively investigating this delivery issue for you.
With Best Wishes
NYR
So Helpful
The branch I use has the most amazing staff ! They are always happy to chat and help and are very holistic. I’ve gone over to Neal’s Yard for all my skin and body care since being ill and trying to get back on track with natural products.
31. juli 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to share your experience. It means so much to know that our St Albans team has been able to offer helpful guidance and support, and we're delighted that our natural products have become such an important part of your routine.
With best wishes,
NYR
I never received my order
15. juli 2026
Svar fra Neal's Yard Remedies
We are very sorry to hear that your order never arrived. We are looking into this immediately to understand what happened and will contact you directly so that we can resolve this with you
Best Wishes
NYR
Great customer service
I don’t usually write reviews but Neal’s Yard Customer Service absolutely exceeded my expectations. Upon receiving a delivery where one of the items had leaked into the box, I contacted NY customer service and they replied promptly the next day and sent me a full replacement without hesitation or question. The quality of the customer service is as high as the quality of their products. I will happily keep buying lovely products from NY with confidence that they truly value loyal customers and go above and beyond to put things right.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Neal's Yard Remedies
We're incredibly grateful for your kind words. Although we're sorry to hear part of your order arrived in less than perfect condition, it's wonderful to know that our team was able to help promptly and leave you feeling well looked after. Thank you for your continued trust and support.
With best wishes,
NYR
I love Neales Yard Products they are…
I love Neales Yard Products they are wonderful quality , fragrances & exemplary Customer Service!! Outstanding!! I had a delivery go wrong & it was the Courier NOT Neales Yard at fault & they dealt with it so professionally & quickly & I am so grateful & thankful. Beautiful products & excellent Customer Service Staff!! Many thanks so appreciated.
30. juli 2026
Svar fra Neal's Yard Remedies
We're incredibly grateful for your lovely review. Knowing that you feel so positively about both our products and customer care means the world to us. Thank you for your understanding regarding the courier issue, and for recognising the efforts of our team.
With best wishes,
NYR
Very helpful staff
Helpful staff who know all about their products . Lovely atmosphere in the shop
30. juli 2026
Svar fra Neal's Yard Remedies
We truly appreciate your wonderful feedback. We are so pleased you had a positive experience with our team in our shop.
Best Wishes
NYR
A very good delivery and the Courier…
A very good delivery and the Courier was quite quick with the delivery.
Looking forward to using the lovely product.
31. juli 2026
Svar fra Neal's Yard Remedies
We are so pleased to hear that your delivery was quick and efficient. We hope you thoroughly enjoy using your new product!
Best Wishes
NYR
Helpful and kind treatment of me as a…
Helpful and kind treatment of me as a customer. Thank you very much
31. juli 2026
Svar fra Neal's Yard Remedies
We're so pleased to hear that you felt supported and valued as a customer. Thank you for taking the time to share your experience and for your lovely comments.
With best wishes,
NYR
Brilliant customer service and gorgeous…
Brilliant customer service and gorgeous products which are good clean products with no nasties in. I love the Beauty Boost capsules really noticed my hair & naiks growing quicker. Would recommend giving them a try.
29. juli 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to leave such positive feedback. Knowing you've seen noticeable results from the Beauty Boost capsules is wonderful to hear, and we're thrilled they've become part of your routine. Your support means a great deal to us.
With best wishes,
NYR
Did my yearly stock up of my favourite products. I’ve been using Neals Yard for years and it’s the right skincare for me. Love the blue glass bottles…
Did my yearly stock up of my favourite products.
30. juli 2026
Svar fra Neal's Yard Remedies
We love to hear that you stocked up on your favourite products! We appreciate your continued support.
With best wishes,
NYR
Always great customer service when I…
Always great customer service when I shop at the Covent Garden store. Very friendly 🙂
14. juni 2026
Svar fra Neal's Yard Remedies
We are so pleased to hear you consistently receive great customer service when you visit our Covent Garden store. Thank you for your lovely feedback!
With best wishes,
NYR
Annie (?)was extremely knowledgeable…
Annie (?)was extremely knowledgeable and helpful and I left with much more than I intended
30. juli 2026
Svar fra Neal's Yard Remedies
We're so happy to hear our Oxford team member provided such excellent assistance and that you found exactly what you needed!
With best wishes,
NYR
Would prefer Aromatics lotion which…
Would prefer Aromatics lotion which currently not available
30. juli 2026
Svar fra Neal's Yard Remedies
We appreciate your feedback and are sorry to hear you were unable to purchase the item you wanted on this occasion.
With Best Wishes
NYR
Very helpful and informative staff.
30. juli 2026
Svar fra Neal's Yard Remedies
We appreciate your wonderful feedback and are so glad our St Pancras team was able to provide you with a helpful and informative experience.
With best wishes,
NYR
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