Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Vis mer
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I had a code from my puppies breeder, so was able to call Natural Instincts. A very pleasant call, great customer service, and my order was shipped and received on the date I asked for. Packaged very... Vis mer
Website states order before 1pm & get next day delivery. Not the case with most of my last few orders. Placed an order early on Tuesday & told it won’t be packed until Sunday. Not exactly next day.... Vis mer
Fergus has been on Natural instinct since he was weaned both with the breeder then with me flavours came snd went and he decided Duck and Chicken was the one for him. Always great quality and always a... Vis mer
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Informasjon om virksomheten
Om Natural Instinct
Skrevet av virksomheten
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Kontaktopplysninger
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Storbritannia
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
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Terrible delivery!!
I selected a delivery date, however the frozen food didn’t arrive until the next day.
It was the first time I placed an order with natural instinct, so after I ordered I expected to see a confirmation of delivery date. There wasn’t one, so I email to confirm the date it will arrive. This was also a balls up, days and dates she gave didn’t line up. Eventually she confirmed the date I selected was the date my package would arrive. So I waited and waited for a text with an hours time slot ……. I never got one. So I emailed to find out where the packed was (5:30pm) I expected a reply the next morning, but didn’t get one. I got a message from the delivery people with a time slot (one day late). So I ensured I returned 5mins prior to the slot, only to find out they had actually delivered 15 minutes before scheduled.
After deliver that afternoon I receive a message from natural instinct to confirm delivery. I was obviously still annoyed, it’s frozen raw food which I wanted to be there to put in the freezer as soon as possible as it’s delivered and left on my doorstep!! Yes it was in a polystyrene box - but it’s not the point.
So I email to confirm the delivery process should I order again - it was a very grey answer - so apparently now they say you select a ‘dispatch’ date and not ‘delivery’ date and the food will be delivered a day or two after. This is really NOT helpful when people lead busy lives. A delivery date is workable, but to say it may be there at some point over 2 days is not workable!!
Over all - terrible deliver service!! The only reason I chose natural instinct was because that’s what my pup came on from her breeder. I will be giving them one more chance, if it’s a complete farse again I will not be reordering - I don’t have time to be messed about.
28. juli 2026
Svar fra Natural Instinct
Hi Ami,
Thank you so much for taking the time to leave such detailed feedback. We're genuinely sorry that your first experience with us was such a frustrating one – it's certainly not the welcome we wanted you (or your pup!) to have.
At the time of your order, our date selection feature was brand new and, unfortunately, we hit a few teething problems. Not all of our team were aware of the changes straight away, which meant you were given the wrong information about your order. We're really sorry for the confusion this caused.
Just for future reference, the date selected at checkout is the despatch date, rather than the delivery date. Orders are then delivered by our courier, usually within 1–2 working days. We completely appreciate that this wasn't made clear, and we've since made improvements to ensure the process is much clearer for both our customers and our team.
We'd love the opportunity to make things right, so a member our customer service team will reach out to you, we'd be delighted to arrange a little goodwill gesture for your next order.
Thank you again for your honest feedback, and we really hope we can give you the smooth experience you and your pup deserve next time. 🐾
Kind regards,
Nikki
Amazing food for our cockers
Amazing food for our cockers, every bowl is licked clean. Fast shipping too
28. juli 2026
Svar fra Natural Instinct
Hi Karla,
Thank you for your lovely review.
We are so pleased to hear you found the ordering process simple and that your delivery arrived so quickly. Most importantly, we are delighted to know your pooch enjoyed their meals.
Thank you for choosing Natural Instinct. We really appreciate your support and look forward to your next order.
Kind regards,
Jamie
Easy to use the website
Easy to use the website. Delivery wasn’t as quick and not much notice when it was being delivered.
22. juli 2026
Svar fra Natural Instinct
Hi Wendy,
Thank you for taking the time to leave us a review.
We are really pleased to hear you found our website easy to use. We are sorry that the delivery was not as quick as you had expected and that you did not receive much notice before it arrived.
We have recently made changes to our delivery process, with orders now arriving the next day following dispatch. This provides much clearer expectations around delivery times and a more reliable experience for our customers.
We really appreciate your feedback and hope to provide you with an even better experience next time. Thank you for choosing Natural Instinct.
Kind regards,
Jamie
If you treasure your dog feed it the…
If you treasure your dog feed it the best Natural instinct is made using human grade products it is veterinary approved we changed from dry food to Raw dog food about eight years ago we definitely noticed a change in both Beagles they were more energetic and alert also there coat was shiny and teeth had a lot less staining. I would recommend anyone change to natural instinct if you value your pet talk to your vet , delivery isn’t an issue you get free delivery when ordering 10kg ie 10 1kg tubs open an account
28. juli 2026
Svar fra Natural Instinct
Hi,
Thank you so much for taking the time to leave such a thoughtful review.
We are delighted to hear that you have been feeding Natural Instinct for so many years and that you have noticed such positive changes in your Beagles. Hearing about the improvements you've seen in their energy, coat and overall wellbeing is exactly the kind of feedback we love to receive.
It also means a great deal that you would recommend us to other dog owners. There is no better compliment than knowing our customers have such confidence in our food and service.
Thank you again for your continued support. Please give your Beagles a fuss from all of us!
Kind regards,
Jamie
Great 👍🏼 I’ve raw fed my dog for the…
Great 👍🏼 I’ve raw fed my dog for the last 9 years, she’ll be 10 in September this is the first time I’ve fed natural instinct and found it to be excellent quality. The meat looks fresh and a good colour and the mixes are good and the packaging excellent. Also all came frozen (despite this heat) in polystyrene boxes. Will definitely buy from them again.
22. juli 2026
Svar fra Natural Instinct
Hi Sarah,
Thank you so much for your fantastic review.
It is wonderful to hear that after nine years of raw feeding, your first experience with Natural Instinct has been such a positive one. Knowing you were impressed with the quality of the meat, the variety of our mixes and the packaging really means a lot to us.
We are also delighted that your order arrived frozen, even during the recent hot weather. We temporarily reintroduced our polystyrene boxes to help ensure our products stayed in the best possible condition during transit.
Thank you for giving us a try. We are delighted to hear you will be ordering from us again, and we look forward to serving you and your dog for many years to come.
Kind regards,
Jamie
Delivery left where I asked to keep it…
Delivery left where I asked to keep it cool. Packaged with good insulation.
Thank you.
28. juli 2026
Svar fra Natural Instinct
Hi Amanda,
Thank you so much for your wonderful review!
We're delighted to hear your order was left exactly where you requested and that you were pleased with the insulated packaging. It's great to know everything arrived as expected.
Thank you again for taking the time to share your experience. We really appreciate your support and hope to see you again soon!
Kind regards,
Jamie
Natural instinct
Very good product, well packaged in cool boxes with ice bags. Fast delivery and kept well informed on the progress of the order
28. juli 2026
Svar fra Natural Instinct
Hi John,
Thank you for taking the time to leave us such a positive review!
It's fantastic to hear that you were happy with the quality of the product and that it arrived well packaged and kept nice and chilled. We're also pleased our delivery updates kept you informed throughout the journey, as we know how important that is.
We really appreciate your support and hope your dog continues to enjoy our food. Thanks again for choosing us!
Kind regards,
Jamie
Quick service and delivery
Quick service and delivery. And most importantly the dogs love the food.
27. juli 2026
Svar fra Natural Instinct
Hi Mark,
Thank you for your fantastic review.
We're so pleased to hear your order arrived quickly and, even better, that your dogs are loving the food. That's exactly what we love to hear!
We really appreciate you choosing us and taking the time to share your experience. We look forward to serving you again soon.
Kind regards,
Jamie
Incredible customer service.
There was a mix up on my order and not all arrived. The swiftness it was resolved was impressive and even on a weekend it was dealt with and I got a delivery on Sunday.
Outstanding Thank you so much Natural Instinct. You really are the best.
31. juli 2026
Svar fra Natural Instinct
Hi Tess,
Thank you so much for your wonderful review and for your understanding.
We're sorry there was a mix-up with your order, but we're delighted to hear our team was able to put things right quickly. We always aim to resolve any issues as promptly as possible, so it's great to know that arranging a Sunday delivery helped get everything back on track.
Your kind words really do mean a lot to the whole team. Thank you for your continued support, and we hope your dogs continue to enjoy their meals!
Kind regards,
Jamie
Slower delivery than before…
I don’t know when or why the delivery changed from next day delivery (if ordered before 2pm) to it taking an extra day. This has caught me out a couple of times recently.
Also the delivery was left at the gates to the driveway, driver didn’t bother to ring the doorbell
20. juli 2026
Svar fra Natural Instinct
Hi Claudine,
Thank you for taking the time to leave your feedback.
We are sorry to hear that the recent changes to our delivery service caught you out. We have recently updated our process so that orders are now delivered the next day following dispatch. This change allows for a clearer and more consistent delivery schedule, and we appreciate it can take a little time for customers who were used to the previous service.
We are also sorry to hear that your order was left at the gate without the driver ringing the doorbell. We will raise this with our couriers to make sure this doesn't happen in future!
Thank you again for your feedback. We really value your support and hope your next experience is a much smoother one.
Kind regards,
Jamie
A hit with a small fussy dog
Our small, fussy eater dog loves raw chicken, her poo is small and hard and the next day delivery we pay for always comes the next day.
27. juli 2026
Svar fra Natural Instinct
Hi Justine,
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that even your small, fussy eater is enjoying our raw chicken. It's also great to know you've noticed the positive difference it's making and that your next day deliveries are arriving just as expected.
We really appreciate your support and look forward to continuing to provide great food and service for both you and your dog!
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Gareth,
Thank you for your great review!
We're so pleased to hear your order arrived quickly and was well packaged. It's always our aim to ensure your food reaches you in the best possible condition.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Thanks for choosing us!
Kind regards,
Jamie
Ordering and delivery was problem free this time
Ordering and delivery was problem free. Overall I am very happy with their products and service; however on a few previous occasions ordering has been out of stock so plan for this with a bit of contingency, also next day delivery has fail a couple of times arriving the following day. I understand delivery options are changing but I have not tried this yet.
20. juli 2026
Svar fra Natural Instinct
Hi Geoff,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that you're happy with both our products and the service you've received overall. We really appreciate you also highlighting your previous experiences, as feedback like this helps us continue to improve.
We're sorry to hear that you've encountered stock availability issues and that next day delivery hasn't always met your expectations. As you mentioned, we've recently introduced some changes to our delivery process, with orders now arriving the next day following dispatch, making delivery timings much clearer and more reliable for our customers.
Thank you again for your continued support and understanding. We hope these recent improvements make your future experiences even better, and we look forward to serving you again soon.
Kind regards,
Jamie
By far the best raw food for my dogs
We have used their products for many years after it was recommended to us by a vet at Crufts Dog show. The best for us by far has been Turkey and Tripe the dogs and puppies love it. DPD delivery like many other services is hit and miss but by and large we get our deliveries.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natural Instinct
Hi Christine,
Thank you for your lovely review and, most importantly, for your loyalty over the years. It really means a lot to us that you've continued to choose our food since it was first recommended to you at Crufts.
We're so pleased to hear that the Turkey & Tripe remains a firm favourite with both your dogs and puppies!
We also appreciate your honest feedback regarding deliveries. While we're glad your orders generally arrive without issue, we know there's always room for improvement. We've recently updated our delivery process so orders are now delivered the next day following dispatch, helping to provide a more consistent and reliable experience.
Thank you again for your continued support. We look forward to keeping your dogs happy for many more years to come!
Kind regards,
Jamie
Clear admin and an excellent product
Clear admin and an excellent product, all well-loved by the dogs. Delivery still a bit uncertain as to time-keepingRecent changes may help. Thank you Geoff
21. juli 2026
Svar fra Natural Instinct
Hi William,
Thank you so much for your lovely review and for your kind comments about both our team and the quality of our food. We're delighted to hear it's going down so well with your dogs!
We also really appreciate your feedback regarding delivery. To help make things clearer for our customers, we've recently updated our delivery process so that orders are now delivered the next day following dispatch, making it much easier to know when to expect your order, at checkout there is now a calendar where you can selected that day it leaves us!
Thank you again for taking the time to share your experience. We really value your support and hope you continue to enjoy shopping with us.
Kind regards,
Jamie
Good product
22. juli 2026
Svar fra Natural Instinct
Hi Barbara,
Thank you for taking the time to leave us a review!
We're delighted to hear you're happy with our product. Your support means a great deal to us, and we're so pleased we've been able to provide something your dog enjoys.
We look forward to serving you again soon. Thanks for choosing us!
Kind regards,
Jamie
Good for the dog and easy to pick up
20. juli 2026
Svar fra Natural Instinct
Hi Philip,
Thank you for your lovely review.
We are so pleased to hear that your dog is enjoying the food and that you find it easy and convenient to collect your order.
We really appreciate you taking the time to share your experience and look forward to seeing you again soon.
Kind regards,
Jamie
My dogs thoroughly enjoy the food
My dogs thoroughly enjoy the food. I bring my litters up on it too and they flourish.
20. juli 2026
Svar fra Natural Instinct
Hi Jackie
Thank you so much for your lovely review!
It's wonderful to hear that your dogs enjoy our food, and we're especially pleased to know you're raising your litters on it too. Hearing that they're thriving is exactly what we strive for and is fantastic feedback for our team.
We really appreciate your continued trust and support. Thank you for choosing us!
Kind regards,
Jamie
Poor since merging. Have left now
This company merged and went down hill. Warehouse and deliveries got beyond so left us with no choice but to change our puppies food. Gave them 3 orders to get it right but they didn’t so have now left. Shane cause our puppy was on it when we collected her and wanted to continue. Was ok for the first few orders until the warehouse merged and couldn’t offer next day deliveries. Even when they did get the order out the delivery firm broke the parcel.
20. juli 2026
Svar fra Natural Instinct
Hi Martin,
Thank you for taking the time to share your feedback with us. We're so sorry to hear that your recent experiences didn't live up to the standards you had come to expect from Natural Instinct. We completely understand how disappointing it must have been, especially after giving us several opportunities to put things right.
We're particularly sorry for the delivery issues and the inconvenience they caused. This is never the experience we want for our customers or their pets.
As a small gesture of goodwill, we'd love the opportunity to make things right. A Member of the team will reach out to discuss this with you.
Thank you again for your honest feedback, and we hope we'll have the chance to regain your trust in the future.
Best Wishes
Team NI
Food is working for my dog
Food is working for my dog
But the delivery is terrible tried a couple of ways and my last lot was not frozen I know it’s been hot.
Ordered new lot on Thursday morning it’s now Sunday and had nothing to say when it’s going to be delivered.
Sadly be looking for a non frozen food for my dog.
20. juli 2026
Svar fra Natural Instinct
Hi Kevin,
Thank you for taking the time to leave your review. We're really sorry to hear that this has been your experience with us, especially as you're happy with the food itself.
We've taken a look into your most recent order and can see that the dispatch date selected at checkout was 3rd August, which meant it was scheduled to leave us on that date for delivery today. If you had needed the order sooner, we do also offer weekend delivery options at checkout.
We really hope your order arrives safely today, and if there's anything at all you're unhappy with once it arrives, or if there's anything else we can help with, please don't hesitate to get in touch. We're always happy to help and want to ensure both you and your dog have the best possible experience with us.
Thank you again for your feedback, and we hope we have the opportunity to restore your confidence in our service.
Kind regards,
Jamie
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