Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I had a code from my puppies breeder, so was able to call Natural Instincts. A very pleasant call, great customer service, and my order was shipped and received on the date I asked for. Packaged very... Vis mer
Having used them for years disappointed in the state of delivered goods. Last couple of orders have been thrown in the box…. Packs broken and blood leaked out. Looking at better alternatives now.
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Love Natural Instinct as a brand packaged lovely but come in polystyrene lined boxes which are difficult to dispose of … too expensive to feed all the time with 4 dogs. We order for special occasion... Vis mer
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Informasjon om virksomheten
Om Natural Instinct
Skrevet av virksomheten
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Kontaktopplysninger
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Storbritannia
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
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Poor customer service
Ordered on Wednesday am, food didn't arrive until Saturday. 8kg were missing from order, spoke to Ellie who was unapologetic and informed me they'd run out of Simply beef promised to call back when she'd discussed it with management. Refused my request to speak to them directly. No goodwill at all, even for a long standing customer. This is not the first time this has happened since Nuriment company has been more involved.
11. august 2026
Svar fra Natural Instinct
Hi Carolyn,
We’re really sorry to hear about your experience and understand your frustration, especially as a long-standing customer.
We apologise that your order was delayed and that 8kg of food was missing.
Running out of products is certainly not the experience we want to provide, and we’re sorry this wasn’t communicated or resolved more helpfully. please be assured we are working with production to improve availability.
We’ll be sharing your feedback with the team so we can improve how situations like this are handled.
We truly appreciate your continued support and would like the opportunity to put this right.
Please get in touch with us directly so we can look into this for you.
Best Wishes,
Team NI
Our fussy dog loves Natural Instinct
Our fussy dog, Dora, loves this product and we are recommending it to everybody.It has taken us two years to find a product that is good and that she really likes...
6. august 2026
Svar fra Natural Instinct
Hi Maria,
Thank you so much for your lovely review! We’re absolutely delighted to hear that Dora is enjoying our food, especially after two years of searching for something she truly loves.
It means so much to know that you’ve found a product that Dora enjoys and that you’re recommending us to others. We really appreciate your support and kind words.
Give Dora a big fuss from us!
Kind regards,
Jamie
Prompt delivery.
6. august 2026
Svar fra Natural Instinct
Hi Maggie,
Thank you for your lovely review! We’re really pleased to hear that you were happy with the prompt delivery of your order.
We really appreciate you taking the time to share your feedback and your support.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Sal,
We’re really sorry your order took over a week to arrive — we completely understand how frustrating that must have been.
We don’t offer weekend shipping, so orders placed towards the end of the week can sometimes take a little longer to reach you.
That said, we appreciate your patience and apologise for the inconvenience caused.
We’re always working to make sure deliveries reach you as quickly and smoothly as possible.
Thank you for your understanding and for choosing Natural Instinct!
Best Wishes
Team NI
Staff are always helpful and polite
Staff are always helpful and polite, and reassuring.
30. juli 2026
Svar fra Natural Instinct
Hi Patricia,
Thank you so much for your lovely review! We’re really pleased to hear that you’ve always found our team to be helpful, polite and reassuring.
We’re proud of the service we provide and it’s wonderful to know that this comes across to our customers. Thank you for taking the time to share your kind feedback.
Kind regards,
Jamie
Resolved a weekend delivery problem…
Resolved a weekend delivery problem which was caused by the courier not delivering on the Friday, organised a fresh delivery with another courier for Sunday and cancelled the other one(which was sat in a warehouse defrosting!) Thank you for the time and effort put in over the weekend it was much appreciated
30. juli 2026
Svar fra Natural Instinct
Hi Paul,
Thank you so much for your fantastic review! We’re really pleased to hear that we were able to resolve the delivery issue for you and arrange a fresh delivery with another courier.
We completely understand how frustrating it must have been to have your original order delayed, so we’re glad we could step in and get everything sorted for you over the weekend.
Thank you for your kind words and for appreciating the time and effort from our team. It really does mean a lot to us.
Kind regards,
Jamie
Easy ordering and quick delivery
5. august 2026
Svar fra Natural Instinct
Hi Mark,
Thank you so much for your lovely review! We’re really pleased to hear that you found ordering easy and were happy with the quick delivery.
We really appreciate you taking the time to share your feedback and your support.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Carina
Thank you so much for your review! We’re delighted to hear that your dog loved the food.
There’s nothing better than knowing our food has gone down a treat! Thank you for choosing Natural Instinct and for taking the time to share your feedback.
Kind regards,
Jamie
Dog food was packed really well and…
Dog food was packed really well and arrived still frozen
4. august 2026
Svar fra Natural Instinct
Hi Rachel,
Thank you for taking the time to leave us a review.
We are really pleased to hear your order arrived well packed and, most importantly, still frozen. We know how important it is for our food to reach you in the best possible condition.
We really appreciate your support and hope your dog continues to enjoy their meals!
Kind regards,
Jamie
Great service
28. juli 2026
Svar fra Natural Instinct
Hi Martin,
Thank you for your lovely review!
We are really pleased to hear you were happy with the service you received. We really appreciate you taking the time to share your experience with us.
Thank you for choosing Natural Instinct, and we hope to welcome you back again soon!
Kind regards,
Jamie
Good quality raw food my dog loves
Good quality raw food my dog loves, it doesn’t matter what flavour you give him, it’s gone very quickly.
The food is packaged very well and still frozen by time it gets delivered even up here in the Scottish Highlands. It’s the best I’ve tried so far
3. august 2026
Svar fra Natural Instinct
Hi Jeffrey,
Thank you so much for such a lovely review.
We are delighted to hear that your dog enjoys every flavour we offer. It sounds like we have a very enthusiastic customer on our hands!
It is especially great to hear that your orders are arriving well packaged and still frozen, even all the way up to the Scottish Highlands. We know how important this is when it comes to delivering raw food, particularly over longer distances.
Thank you again for choosing Natural Instinct and for making us your favourite so far. We really appreciate your support!
Kind regards,
Jamie
The weights of the food are less than…
The weights of the food are less than they should be... they cover this by saying some tubs can be less.. I contacted them with photos...Ellie responded with a email saying the e on the weight label covers this... I have used natural instinct for over 6 years and it's only been the last few months... I am now weighing each tub with the lid off... the tub without the lid weighs 21g..my tub this morning... excluding the weight of the tub was 465g...this is under the legal limit.... the tub for this evening is 486g... I have reported to trading standards as out of 3 out of 4 tubs are underweight so far...
10. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natural Instinct
Hi Kris,
We’re sorry to hear about your concerns regarding the weights of your products and we completely understand why this would be frustrating, particularly as you’ve been using Natural Instinct for over six years.
We take concerns around product weights very seriously and would like the opportunity to investigate this thoroughly with our team. We’re also sorry that you feel your previous response did not adequately address the concerns you raised.
As you have mentioned that you have photographs and have been recording the weights of the tubs. The quality assurance team will look into this asap.
We appreciate you bringing this to our attention and would like to work with you to properly understand what has happened.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Clare,
Thank you for taking the time to leave us a review.
We're really pleased to hear you found ordering easy and that your delivery arrived promptly. We always want the whole experience to be as simple and straightforward as possible.
We really appreciate your support and hope your dog continues to enjoy their food!
Kind regards,
Jamie
The box was badly damaged and…
The box was badly damaged and inappropriately large for the contents inside
3. august 2026
Svar fra Natural Instinct
Hi Neil,
We’re sorry to hear that your box arrived badly damaged and that you felt it was unnecessarily large for the contents inside.
We understand how disappointing this can be, and we’d like to look into this with our packing and delivery teams to understand what may have happened. If you have any photographs of the damaged box or its contents, please feel free to send these to hello@naturalinstinct.com so we can investigate this further.
Thank you for bringing this to our attention and for taking the time to share your feedback.
Kind regards,
Jamie
Great customer service
Great customer service. I found I had a reaction to one of the products. The team were so helpful and we found a product which suited me perfectly. Great product - I am a convert .
28. juli 2026
Svar fra Natural Instinct
Hi Natty,
Thank you so much for your lovely review.
We are really pleased to hear that our team was able to help you find a product that works perfectly for you.
Providing helpful and personal customer service is really important to us, so your kind words mean a lot to the team.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Jamie
The food is excellent
The food is excellent, however it takes time for the dog to get used to it. So perseverance is key. Next day delivery doesn’t happen and is very expensive unless you buy 10kg to get it for free. Have also found raw food cheaper locally without delivery costs.
27. juli 2026
Svar fra Natural Instinct
Hi Jane,
We’re really pleased to hear that you think the food is excellent and that, with a little perseverance, your dog has been able to get used to it.
We’re sorry to hear that you’ve been disappointed with the delivery service and the associated costs. We understand that delivery charges can be an important consideration, particularly when there are local alternatives available without those additional costs.
We really appreciate you sharing such honest and detailed feedback. We’ll certainly take your comments regarding delivery times and pricing on board as we continue to review our service.
Kind regards,
Jamie
Terrible customer service
Terrible customer service - unreliable deliverable - poor packaging which leaks
Much better raw food companies which deserve and appreciate the business and are customer focused
27. juli 2026
Svar fra Natural Instinct
Hi Janice,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has fallen short of the standard we aim to provide, particularly regarding the delivery, packaging and customer service you received.
We take concerns like these seriously, and we’d really appreciate the opportunity to look into what happened and understand where things went wrong. We’ll be reaching out to you directly so we can discuss this further and work towards a resolution.
We hope we can have the opportunity to put this right for you.
Kind regards,
The NI Team
Svar fra Natural Instinct
Hi Jean,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with both the service and delivery. It is great to know everything went smoothly with your order.
Kind regards,
Jamie
We really appreciate your support and look forward to serving you again!
We have been using Natural Instinct…
We have been using Natural Instinct food for our dog from a puppy, would highly recommend to family, friends and everyone else.
1. august 2026
Svar fra Natural Instinct
Hi Garry,
Thank you so much for your lovely review and for your continued support over the years.
It means a lot to us to know you have been feeding Natural Instinct since your dog was a puppy. We are especially grateful for your recommendation to family and friends.
Thank you for choosing Natural Instinct and for trusting us with your dog's meals. We really appreciate it!
Kind regards,
Jamie
Brilliant service
Brilliant service; our 3 Cavaliers ,Tansy, Sybil and Elsie and little Tilly our Shiz Tzu send their thanks especially for the Turkey and Tripe recipe, clean bowls all round!
1. august 2026
Svar fra Natural Instinct
Hi John,
Thank you for such a lovely review!
We are delighted to hear that the whole gang is enjoying their meals, especially Tansy, Sybil, Elsie and little Tilly. It sounds like the Turkey and Tripe has definitely gone down a treat with four clean bowls all round!
We really appreciate your kind words about our service and your support. We will be sure to pass on their thanks to the team!
Kind regards,
Jamie
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